Modern Restaurant Management

NOVEMBER 12, 2024

With extreme weather events ranking as one of the most significant risks to businesses by the World Economic Forum , now marks a critical time for restaurant owners and operators to evaluate their preparedness strategies. In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate.

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Modern Restaurant Management

SEPTEMBER 7, 2021

Every restaurant owner, operator, and manager are currently asking themselves: how do I hire restaurant employees in today’s labor market? It is increasingly difficult to recruit, attract, hire, and retain employees, but there are some insights that can help you navigate a tough labor landscape.

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Hiring Front of House Recruiting Back of House 520

Modern Restaurant Management

NOVEMBER 14, 2024

The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. Operational Efficiency : No constant interruptions for staff to focus on what matters when an AI phone host is available 24/7 3. menu, hours, etc.),

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Reservations Online Ordering Loyalty Program Book 448

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration.

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Modern Restaurant Management

NOVEMBER 9, 2022

Hiring remains a significant challenge for the restaurant industry. According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. Hiring is difficult enough.

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Hiring Recruiting Website Management Social Media 506

Modern Restaurant Management

OCTOBER 11, 2024

Independent Contractors Independent contractors operate their own businesses, control how and when they perform their tasks, and handle their own taxes. Independent contractors usually have greater flexibility, provide their own tools, and are often hired for specific projects or short-term engagements.

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Audits Employee Relations Restaurant Law Document 418

Modern Restaurant Management

OCTOBER 23, 2020

Start with The Basics of Communication. Do not assume that your new hires will already know how to give the kind of customer service that you are looking for. Often when it comes to customer communication, it is not about what you say but how you say. Coach your new hire on some relevant examples of this. Verbal Language.

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Modern Restaurant Management

APRIL 9, 2021

In businesses with high turnover – think, food or retail – managers spend a good portion of their time on hiring. The more efficiently and effectively they can hire, the less money and time they’ll spend, and the lower their turnover will be. Hires happen in days, not weeks. Time-to-hire. Cost per hire.

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7 Shifts

AUGUST 21, 2024

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

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Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

MARCH 11, 2025

. – Noah Glass, Founder & CEO of Olo The pandemic was a transformative period for the restaurant industry, leading to significant changes in how both restaurants and consumers operate. Technology continues to transform restaurant operations. The workforce also experienced a major reset.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

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Modern Restaurant Management

OCTOBER 17, 2024

It is consequentially more difficult for restaurant owners and operators to obtain comprehensive coverage at a fair price – let alone find policies with the specific coverages they need. Understanding Restaurant Safety Restaurants are fast-paced operations and any safety vulnerability can quickly derail business.

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Insurance Kitchen Safety Food Safety Employee Relations 417

7 Shifts

MAY 31, 2021

That's why restaurateurs rely on restaurant operations. With clearly defined and enforced restaurant operations, restaurants achieve maximum efficiency and profitability. But the term itself is broad enough to impose a simple yet essential question: what exactly is the concept of restaurant operations? Areas of Operation.

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Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss. Hire the Right People.

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Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

NOVEMBER 21, 2019

There is no greater investment in improving engagement and reducing turnover than employee communication. Secondly, fast food companies can use communication to reduce turnover by thinking about onboarding as an ongoing process. Employees should receive communication and check-ins from the company on a consistent, ongoing basis.

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7 Shifts

NOVEMBER 15, 2024

For instance, if you operate in Indiana, North Carolina, or Oklahoma, they should know that happy hours aren’t allowed in those states. Look for resourceful candidates to keep your bar operating smoothly. Feedback and open communication are also key. What would you do if a customer claims they were overcharged?

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Modern Restaurant Management

MAY 31, 2024

In today's bustling restaurant industry, where every detail matters, technology has become an indispensable tool – especially in hiring and staffing. Crafting the Perfect Job Ad When it comes to hiring for restaurant positions, there's a significant difference between a job description and a job ad.

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Hiring Recruiting Innovation Technology 309

7 Shifts

NOVEMBER 14, 2024

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

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Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

JUNE 22, 2021

As restaurants open back up, operators are ready to hire, and in some cases, rehire, employees – but many are finding it difficult to find candidates willing to return to work, and the search for good talent is tougher than expected. So, what can operators do to navigate the changing workforce and hire quality talent?

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Back of House Communication Hiring Magazine 517

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage. This leads to the abnormally high turnover rate most operators experience today.

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Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

APRIL 27, 2020

Although delivery drivers are being asked to take additional precautions to protect themselves and others, restaurant operators may not be aware that they may be liable for bodily injury or property damage arising from motor vehicle accidents while delivery drivers are operating personal vehicles for business use.

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Delivery Hiring Transportation Food Safety 383

Modern Restaurant Management

OCTOBER 8, 2024

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" If I had to choose between hiring someone for their technical knowledge or interpersonal skills, I would choose the latter every single time. " and for good reason. Spoiler alert: It’s not hard skills.

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Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

APRIL 30, 2020

Not only do restaurants need to change their service model from dine-in to take out and/or delivery, but they also need to hire more employees or contractors to meet the changing needs of the business. However, with social distancing mandates in effect, in-person hiring and onboarding is no longer feasible.

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Hiring Restaurant Law Customer Service Communication 525

Modern Restaurant Management

DECEMBER 13, 2021

Over the last 18 months, restaurants have managed incredibly difficult challenges, primarily driven by having to operate with new, constantly evolving safety guidelines. The industry has looked to hiring incentives, such as and other rewards, as they compete to fill open roles. At Arepitas in Round Rock, TX, Yelp user Emely T.

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Management Management Seasonal Menu Customer Experience 474

Modern Restaurant Management

JULY 11, 2022

In today’s market, it seems that just about every restaurant is hiring. In fact, three out of five restaurant hiring managers say their biggest challenge is no-shows at interviews. While screening candidates takes time, hiring software makes it easier. Interview (and Hire) Fast. Reduce No-Shows.

Hiring 515

Hiring Email Marketing Communication Customer Service 515

Modern Restaurant Management

JULY 13, 2020

Particularly as they’re learning how to best operate amidst new outbreaks to create the dining experiences patrons expect. A recent survey found 72 percent of employers have had to hire for new roles. As restaurants open, patrons expect there to be a plan in place to operate safely. The restaurant industry is no exception.

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Consumer Goods Food Safety Hiring Customer Service 539

Modern Restaurant Management

APRIL 29, 2021

However, operators are having to resort to short and long-term fixes to address the fact that they cannot find team members.” Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements. Two-thirds of new hires signing up for DailyPay.

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Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. And according to Technomic, Inc.,

Front of House 576

Front of House Loyalty Program Back of House Training 576

7 Shifts

FEBRUARY 8, 2024

7shifts provides a cloud-based team management and scheduling solution, allowing owners and managers to schedule restaurant employees , approve shift trades, and communicate with staff from one easy-to-use mobile app. With Team Communication, you can message individual staff members or the whole team about announcements or shift changes.

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Management Management Operations Mobile Ordering 367

Modern Restaurant Management

AUGUST 3, 2022

It hasn’t always been easy, but I think our success in expanding and pivoting in difficult situations ultimately boils down to three factors: the team’s communication philosophy, ability to make quick decisions, and our confidence in the restaurant’s team, brand and story. Communication. Adaptation.

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Communication Leadership Food Supply Back of House 508

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. You never know, they may be interested and were just unaware that you were hiring. Streamline Your Hiring Process. Prepare to Pay Higher Wages. Hang in there!

Hiring 472

Hiring Recruiting Restaurant Law Customer Experience 472

7 Shifts

JANUARY 26, 2022

Managing multiple staff members across multiple locations can present some common obstacles - particularly if the restaurant group operates in multiple states, if certain employees work at more than one location, or if there's a mismatch of labor technology. Standardize operating procedures. Measuring task assignment and performance.

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Management Management Restaurant Law Hiring 459

7 Shifts

FEBRUARY 8, 2024

7shifts provides a cloud-based team management and scheduling solution, allowing owners and managers to schedule restaurant employees , approve shift trades, and communicate with staff from one easy-to-use mobile app. With Team Communication, you can message individual staff members or the whole team about announcements or shift changes.

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Management Management Operations Mobile Ordering 352

EATER

MAY 19, 2021

Restaurant worker advocates like Saru Jayaraman, president of One Fair Wage, an organization fighting to abolish the tipped minimum wage, are hoping the difficulties of the past year will encourage restaurants to make long-term changes to how they operate.

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Hiring Healthcare Kitchen Safety Advertising 284

7 Shifts

JULY 16, 2020

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Restaurant task management is the organization, delegation, and communication of necessary tasks in your restaurant.

Communication 284

Communication Management Management Front of House 284

Modern Restaurant Management

JULY 18, 2024

It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work. Communication Open and honest communication is essential in preventing burnout.

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Management Management FOH BOH 474

Modern Restaurant Management

JUNE 7, 2021

During shut-downs, many restaurants were forced to move operations to carry-out and delivery only, but as the world begins to reopen, restaurants will need to figure out how to rebuild customer confidence around indoor dining operations. As business increases, there will be new hires who are not familiar with these protocols.

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Kitchen Safety Customer Service Customer Experience Dine-in 531