Modern Restaurant Management

OCTOBER 17, 2024

Many insurers have pulled out of the restaurant industry entirely, and some remaining insurers have greatly pulled back on the lines of business they write. Safety training should take place upon hire for all new employees, but that should not be a one-time event.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

APRIL 30, 2020

Not only do restaurants need to change their service model from dine-in to take out and/or delivery, but they also need to hire more employees or contractors to meet the changing needs of the business. However, with social distancing mandates in effect, in-person hiring and onboarding is no longer feasible.

Hiring 526

Hiring Restaurant Law Customer Service Communication 526

Modern Restaurant Management

MARCH 17, 2025

The reality is unless a operation has reached a critical mass to hire specific category buyers, there isn’t bandwidth for buyers purchasing from multiple categories to dedicate to every specific market. So let’s take this a step further. Size The first thought may be to hire the biggest, most known buying group.

Food Supply 221

Food Supply Customer Service Back of House Small Business 221

7 Shifts

NOVEMBER 14, 2024

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. What interview questions do you ask when hiring new restaurant employees? How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

APRIL 29, 2021

Restaurants are switching out dinnerware for full paper and plastic to eliminate the need for a dishwasher (it’s one position but it’s one of the toughest to fill). Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

Fast Casual 554

Fast Casual Hiring Online Ordering Front of House 554

Modern Restaurant Management

MARCH 11, 2025

While the pandemic forced consumers to leverage contactless payment, such as tap-to-pay, out of pure health and safety concerns, it’s quickly become the normal course of business for restaurants aiming to streamline operations and maximize convenience. But at their core, they will always be about community, culture, and comfort.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

APRIL 27, 2020

Although delivery drivers are being asked to take additional precautions to protect themselves and others, restaurant operators may not be aware that they may be liable for bodily injury or property damage arising from motor vehicle accidents while delivery drivers are operating personal vehicles for business use.

Delivery 384

Delivery Hiring Transportation Food Safety 384

7 Shifts

JULY 16, 2020

Restaurateurs named employee engagement their third-biggest challenge going into 2020, meaning that figuring out how to keep your staff productive and motivated has been (and continues to be) a top priority in the restaurant industry. Tasks done daily , like nightly deep-cleans and taking out the trash before closing.

Communication 284

Communication Management Management Front of House 284

Modern Restaurant Management

JULY 13, 2020

People have been both eager and hesitant to venture back out into the world as stay-at-home orders have lifted. As consumers cautiously begin to eat out at local restaurants, this new model will likely remain popular. A recent survey found 72 percent of employers have had to hire for new roles.

Consumer Goods 540

Consumer Goods Food Safety Hiring Customer Service 540

Modern Restaurant Management

OCTOBER 8, 2024

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" If I had to choose between hiring someone for their technical knowledge or interpersonal skills, I would choose the latter every single time. Look at Chick-fil-A or In-N-Out Burger, often regarded as the restaurant gold standard.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

AUGUST 3, 2022

Coming out of some trying times, we’ve been able to open two new locations in the past year, taking us to seven total as we celebrate 10 years in business. Communication. This means considering how often to convey messages and check in with your team, along with the best channels for facilitating that communication.

Communication 510

Communication Leadership Food Supply Back of House 510

Modern Restaurant Management

JUNE 22, 2021

As restaurants open back up, operators are ready to hire, and in some cases, rehire, employees – but many are finding it difficult to find candidates willing to return to work, and the search for good talent is tougher than expected. So, what can operators do to navigate the changing workforce and hire quality talent?

Back of House 519

Back of House Communication Hiring Magazine 519

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. Training new employees is expensive and takes a considerable amount of time. You never know, they may be interested and were just unaware that you were hiring.

Hiring 473

Hiring Recruiting Restaurant Law Customer Experience 473

7 Shifts

OCTOBER 30, 2019

Because employees come and go so quickly, it’s natural for restaurateurs to feel like they have to make quick hiring decisions to avoid lapses in service and quality. However, hasty hiring is at the root of the turnover problem. At 7shifts, we put our values front and center during the hiring process. Read on to find out.

Hiring 283

Hiring Training Customer Experience 2010 283

Modern Restaurant Management

DECEMBER 13, 2021

The industry has looked to hiring incentives, such as and other rewards, as they compete to fill open roles. Some brands like Applebee’s have gotten creative with National Hiring Day campaigns, offering free appetizers for job applications. Proactive communication and transparency is essential to managing the diner experience.

Management 476

Management Management Seasonal Menu Customer Experience 476

Modern Restaurant Management

MAY 30, 2023

Summer hiring is in full swing, and many restaurants are struggling to navigate one of their busiest seasons of the year while dealing with ongoing labor shortages and a volatile economy. Consider pairing seasonal hires with year-round employees for mentorship and offering ongoing learning opportunities for new employees.

Communication 449

Communication Hiring Training Small Business 449

Modern Restaurant Management

AUGUST 2, 2022

In all my years in the restaurant/bar/hospitality industry, I have never run into the hiring situation that we are in today. You have given raises and days off and have overlooked staff coming in late or calling out at the last minute. This really opened the lines of communication for both the employee and management.

Communication 568

Communication Training Management Management 568

7 Shifts

NOVEMBER 27, 2024

Once they saw the additional features for team communication, time off requests, and submitting availability, they knew 7shifts would benefit their business. This is something that we have our managers use on a weekly basis as well, so teaching them and training them how to do it literally takes no more than 15 minutes,” says Allie.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

APRIL 11, 2022

Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. In chaotic times, clear and consistent communication can make all the difference. In chaotic times, clear and consistent communication can make all the difference.

Cash Management 510

Cash Management Healthcare Social Media Communication 510

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. But there are tangible ways to mitigate these hiring and retention challenges, and they all start with putting the restaurant’s team first and foremost.

Front of House 576

Front of House Loyalty Program Back of House Training 576

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro. What is Restaurant Operations Management?

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

DECEMBER 22, 2020

No matter how important and innovative your initiative, new product or new process will be toward saving jobs or support across the industry or community, you must communicate your purpose effectively to be successful and become a recipient of well-deserved grant money. First Timers Should Hire a Pro. Do Your Homework.

Employee Relations 548

Employee Relations Leadership Small Business Food Supply 548

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Extra side, desert, take-home dressing, etc. Restaurants should advertise what precautions they're taking to keep people safe. Here are their insights. Impressions are everything.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

JUNE 7, 2021

During shut-downs, many restaurants were forced to move operations to carry-out and delivery only, but as the world begins to reopen, restaurants will need to figure out how to rebuild customer confidence around indoor dining operations. As business increases, there will be new hires who are not familiar with these protocols.

Kitchen Safety 532

Kitchen Safety Customer Service Customer Experience Dine-in 532

Modern Restaurant Management

AUGUST 3, 2022

Coming out of some trying times, we’ve been able to open two new locations in the past year, taking us to seven total as we celebrate 10 years in business. Communication. This means considering how often to convey messages and check in with your team, along with the best channels for facilitating that communication.

Communication 419

Communication Leadership Food Supply Back of House 419

EATER

APRIL 8, 2025

And in Chicagos Union Station, surrounded by fast food, I once watched a child reach into a huge plastic tub of ice cream, relabeled in slanting marker as Annas Sundays Best, and pull out a homemade scone, the look of happiness radiating from her.

Training 278

Training Food Travel Social Media 278

Modern Restaurant Management

MAY 31, 2024

Additionally, 79 percent of adults agree working in the restaurant industry is valuable for professional development and that they still use those skills like teamwork, prioritization, communication, adaptability, and attention to detail.” ” The restaurant industry is the nation’s training ground.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

JUNE 20, 2022

million open jobs, with organizations challenged to hire amidst unprecedented competition for talent. Consider investing in online courses, mentoring, or letting employees take on new responsibilities. For example, maybe an employee wants to test out delivery driving or move into managing technology. Simplify Daily Stressors.

Small Business 547

Small Business Social Media Hiring Leadership 547

Modern Restaurant Management

OCTOBER 30, 2023

Succeeding despite those headwinds takes a special effort, especially during back-to-school when the trends are most pronounced. Take Advantage of Technology : In addition to scheduling, QSR technology has grown immensely in scope and capability. Of course, it takes two to tango when hiring. But it’s not impossible.

2000 495

2000 Food Supply Hiring Technology 495

Modern Restaurant Management

JULY 22, 2022

While attracting and connecting with top talent can be a difficult task for quick serve restaurants, there are many tools and solutions that recruiters and hiring teams within the food service industry can leverage to overcome staffing shortages today. Integrated Talent Acquisition Systems. Intelligent Messaging.

Technology 451

Technology Recruiting Email Marketing Hiring 451

Modern Restaurant Management

JUNE 15, 2021

More restaurants are also considering hiring their own courier service to deliver food directly to customers or linking up with aggregating sales platforms as a way to preserve margin. While customer menus have shrunk, the menu of actions that restauranteurs must take to stay competitive has expanded. One precedes the other.

Technology 510

Technology Loyalty Program Front of House Online Ordering 510

Modern Restaurant Management

AUGUST 31, 2021

Proper communication with the insurance agent about all the ins and outs of the restaurant can help set up the policy right from the get-go. Currently in the industry, liquor liability is taking on a hard market. Staying in close communication with their agent is vital for bar and restaurant owners.

Bar 484

Bar Insurance Employee Relations Certification 484

Modern Restaurant Management

MAY 1, 2023

Cybercriminals may use malware to steal sensitive information, encrypt files, or take control of restaurant systems. With cyber liability insurance, the costs of hiring attorneys and other legal expenses can be covered. Take advantage of these resources to improve your cybersecurity posture and reduce the likelihood of a cyber attack.

Insurance 510

Insurance Email Marketing Employee Relations Customer Experience 510

7 Shifts

FEBRUARY 16, 2022

But without the right tools, it'll take long nights and countless cups of coffee to organize the moving pieces of multi-location employee scheduling for your restaurant. Without reporting, how can you accurately forecast sales in your restaurant by day, which then enables you to build out an ideal staff size for each shift?

Restaurant Law 370

Restaurant Law Point of Sale Communication Hiring 370

ChowNow

MARCH 21, 2025

With 52% of consumers saying that ordering out is essential to their lifestyle, every restaurant that wants to stay competitive must offer delivery. By simplifying the delivery process, food delivery aggregators take the pressure off staff, reduce manual errors, and smooth out operations for everyone.

Delivery 195

Delivery Operations Food Online Ordering 195

Modern Restaurant Management

AUGUST 12, 2022

However, right now many companies that need to hire seasonal employees are struggling with the clash of a tight jobs market and the rising costs of doing business. Communication and transparency. Managers map out available shifts based on customer demand and other factors, and then employees choose what shifts they want to work.

Restaurant Law 495

Restaurant Law Small Business Hiring Communication 495