Modern Restaurant Management

JULY 8, 2020

A restaurant operating at the intersection of hospitality and technology can experience significant impact from increasing margins to enhancing the dining experience to streamlining operations. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

Modern Restaurant Management

JULY 5, 2023

Leveraging Technology for a Tailored Customer Experience One way QSRs can harness the power of technology is through virtual hospitality, a rapidly emerging and evolving field of study that fundamentally changes how to personalize the customer experience. Virtual hospitality could also lead to more streams of revenue.

Hospitality 449

Hospitality Customer Experience Customer Service Loyalty Program 449

Social Hospitality

AUGUST 13, 2020

The hospitality industry constantly changes and evolves in the face of new industry and consumer trends. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. The industry never stands still.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

7 Shifts

NOVEMBER 24, 2024

If you could sum up the word “hospitality” into one sentence, what would it be? What strategies do you use to communicate with servers effectively to manage seating flow? Hospitality isn’t an easy industry to work with. If you could sum up the word “hospitality” into one sentence, what would it be?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

JUNE 1, 2020

The hospitality industry, in general, and restaurants in particular, face many different types of risk. What Risks Does The Hospitality Sector Face? For example, the COVID-19 pandemic hit the hospitality industry by surprise. Develop Effective Communication Channels. Communication will be vital during a crisis.

Hospitality 455

Hospitality Insurance Food Supply Social Media 455

Modern Restaurant Management

DECEMBER 22, 2020

Open and clear communication across our organization has been pivotal. In terms of operations, we enhanced our already stringent sanitation and safety protocols to comply with new government regulations, but ultimately, we needed to effectively and clearly communicate these changes externally to instill confidence in our customers.

Hospitality 493

Hospitality Customer Experience Food Safety Online Ordering 493

Modern Restaurant Management

NOVEMBER 30, 2022

The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. Here are a few ways to ensure QR codes are used responsibility in hospitality: Educate Staff on QR Code Security Issues.

Hospitality 450

Hospitality Download Website Management Customer Service 450

Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. COVID-19 proactive communication.

Communication 362

Communication Social Media Email Marketing Franchising 362

Modern Restaurant Management

MARCH 11, 2025

Meanwhile, email allowed for more targeted, meaningful communication, and SMS/text gave businesses a direct line to their most engaged customers. By using standardized identifiers and digital tracking/communication systems, restaurants can seamlessly communicate with distributors, reducing inefficiencies and responding quickly to disruptions.

Loyalty Program 376

Loyalty Program Mobile Ordering Customer Experience Online Ordering 376

Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. As the technology continues to advance, AI phone agents will play an increasingly vital role in shaping the future of customer service in the hospitality sector.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

OCTOBER 27, 2020

For years, hospitality businesses including restaruants have faced the challenges of using a paper-reliant process for both domestic and international payments. Here are five ways that the hospitality industry can benefit from an automated back office. In hospitality, customer service is paramount.

Hospitality 552

Hospitality Customer Service Franchising Franchise 552

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made.

Hospitality 472

Hospitality Front of House Leadership FOH 472

Modern Restaurant Management

NOVEMBER 14, 2024

" Rose suggests operators should focus on better understanding and segmenting their loyalty program members to communicate their value-based menu innovations as well as new premium offerings. "They "Also, leveraging demographic data to augment loyalty programs and special offers was a critical factor in successful campaigns."

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

MARCH 19, 2024

Current Challenges of Rapid Technological Advancement As technology evolves, the hospitality sector faces the dilemma of integrating the useful tool of AI and robotics seamlessly into the customer experience. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots.

Leadership 493

Leadership Customer Service Customer Experience Technology 493

Modern Restaurant Management

JUNE 4, 2020

Hospitality businesses are bearing the brunt of the COVID-19 crisis. The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Communicate Health and Safety Measures. Practice Even Better Customer Service.

Loyalty Program 504

Loyalty Program Social Media Customer Service Customer Experience 504

Modern Restaurant Management

DECEMBER 30, 2020

While some industries have thrived, the hospitality industry has been one of the hardest hit. Over the past year, restaurants have had to evolve their communications to consumers with a sensitivity and transparency never before required around issues of safety and health. Be Transparent About Safety. Think Beyond Your Four Walls.

2021 563

2021 Marketing Food Safety Back of House 563

Modern Restaurant Management

MARCH 3, 2025

The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. All that said, bringing a brand to life requires a partnership with open lines of communication. There’s also a bigger focus today on guest engagement and community than ever before.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

JUNE 22, 2021

And since hospitality was one of the hardest hit industries during the COVID-19 pandemic, people are on the hunt for different kinds of “pandemic-proof” jobs. Communicate Safe Work Environments. Communicate that, too. So, what can operators do to navigate the changing workforce and hire quality talent?

Back of House 517

Back of House Communication Hiring Magazine 517

Harbor Touch

MARCH 2, 2025

Thats what smart communication tools bring to the table. Smart communication tools step in to lighten the load. Digital ordering platforms streamline communication between customers and staff, relying on secure VoIP phone systems to ensure orders stay clear, operations run smoothly, and customers leave happy.

Communication 78

Communication Operations Back of House Inventory 78

Modern Restaurant Management

MAY 2, 2021

2-Way Text Communication Between KDS and Guests. Run On Your Old Hardware – iOS-, Android-, Windows-Enabled Devices. No App Downloads Needed. Manage Your Contactless Menu in Real-Time. 86 Items Directly from the Kitchen Display System (KDS). Run Dine-In, Takeout, Delivery from Single Platform with Consistent Guest Experience.

Hospitality 403

Hospitality Demo Download Dine-in 403

EATER

OCTOBER 21, 2024

But while speaking about the environment is important, “preaching,” as Goldman puts it, is a turn-off, especially in hospitality, an industry that consumers rely on to provide, among other things, a good time. One thing this communication can do is remind people that the effects of climate change are not just prescient, but happening now.

Sustainability 325

Sustainability Sourcing Consumer Goods Seasonal Menu 325

Modern Restaurant Management

JUNE 13, 2022

After a tumultuous few years, hourly workers across industries, including hospitality, continue to feel the strain of the pandemic. Given this, it’s important to conduct a competitive analysis and select an all-in-one tool that streamlines everything from scheduling, timesheets, tasks, payments, and communication.

2022 547

2022 Communication Customer Experience Customer Service 547

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. What Makes Hospitality So Vital to the Dining Experience?

Technology 558

Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

APRIL 29, 2020

How did you get the idea to contribute your food to hospitals? I knew the hospitals and ICU were going to be flooded, and thought adding new food options would benefit their workers in this time of need. It spun off to people wanting to donate to support these meals to more hospitals. This was really quick.

Social Media 474

Social Media Front of House Back of House Fast Casual 474

Modern Restaurant Management

OCTOBER 28, 2022

And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them. 3 – Foster Better Communication. Open and transparent communication is a hallmark of great leadership. Further, listen to your employees.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

OCTOBER 3, 2024

Ahead of this year’s Fire Prevention Week, Society Insurance has put together top tips for hospitality businesses to better protect their building, staff and patrons. AES is a two-way radio transmission wireless alarm communication system that is self-configuring. Train all staff on their use. “FIRE!”

2024 450

2024 Kitchen Safety Insurance Equipment 450

ChowNow

MARCH 14, 2025

Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks. High Turnover and Staffing Issues With a turnover rate of 70%-80% , the hospitality industry experiences some of the highest employee churn of any sector.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

NOVEMBER 26, 2024

Subtle Signaling What’s interesting are the subtleties when it comes to luxury hospitality. Fewer choices communicates exclusivity, which drives up customer value. When it comes to luxury hospitality, the people setting the stage know that it’s all about the little things: the small details that make all the difference.

Seasonal Menu 251

Seasonal Menu 2024 Customer Experience Menu 251

Modern Restaurant Management

AUGUST 2, 2022

In all my years in the restaurant/bar/hospitality industry, I have never run into the hiring situation that we are in today. This really opened the lines of communication for both the employee and management. We also learned the importance of setting up simple methods of communication so that the staff could let us know what they need.

Communication 568

Communication Training Management Management 568

Modern Restaurant Management

DECEMBER 31, 2024

current inspirations while enveloping the guest in a high level of tailored hospitality. Co-Founder, Pastry Chef, Communications Director, Eat Well Hospitality, Hsing Chen : “I believe people are looking for more intimate and meaningful experiences when dining out. I believe this will continue into 2025.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

OCTOBER 10, 2024

Consider a large Mexican fast-casual chain that implemented a tuition coverage program for employees pursuing degrees in fields like agriculture, culinary arts, and hospitality. What kind of skills are most in demand for restaurant and hospitality careers?

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

MAY 26, 2023

This as today’s highly discriminating and demanding hospitality marketplace is seemingly rife with substitutable solutions. One easy way to achieve this is for public communications from company executives, or that represent the brand as a whole, to display vulnerability, which fosters relatability and trust.

Hospitality 251

Hospitality Social Media Customer Service Customer Experience 251

Modern Restaurant Management

MAY 24, 2022

In fact, studies show that the “quit rate” among hospitality workers is more than double than that in other industries. Communicate. It’s important that front-of-house and back-of-house staff members have clear lines of communication with you and with each other. Restaurants can be busy, scattered places.

Front of House 520

Front of House Seminar Back of House Social Media 520

Modern Restaurant Management

JANUARY 23, 2023

It’s getting harder and harder to adapt and survive, especially in the ever-changing hospitality industry, but the best companies forge ahead. La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493