Social Hospitality

AUGUST 13, 2020

You can do this through loyalty programs, special curated deals and packages, and by simply asking some basic questions at the booking stage so you can prep a special welcome package for your guests, for example. Good customer communication is another vital pillar of long-term success in this industry.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Culinary Cues

AUGUST 28, 2020

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Communicate profusely with your business guests – use all of the mediums available and make the communication positive and uplifting. CREATING A BUZZ. QUALITY FIRST.

Social Media 436

Social Media Communication Loyalty Program Training 436

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. That is where a restaurant loyalty program plays a crucial role.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Customer Experience 104

7 Shifts

JANUARY 14, 2020

Formalizing an employee engagement program helps restaurants keep staff happiness top of mind. But don’t worry; your employee engagement program doesn’t have to be fancy, expensive, or resource-intensive. Here’s how to develop your program thoughtfully for optimal results: 1.

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

Focus POS

APRIL 8, 2019

When you’re looking for ways to attract and keep customers while increasing your revenue, the best place to start is implementing a customer loyalty and rewards program. Consumers want to feel a sense of personal connection with their favorite businesses and brands, and loyalty programs foster this relationship.

Loyalty Program 113

Loyalty Program Point of Sale POS Reference 113

Modern Restaurant Management

NOVEMBER 4, 2024

Loyalty programs are the secret sauce for keeping customers hooked, whether you're a cozy corner café or a massive restaurant chain. Whether you’re a mom-and-pop diner or a fancy spot downtown, a good loyalty program keeps things fresh, and those repeat visits rolling in.

Loyalty Program 88

Loyalty Program Social Media Small Business Customer Experience 88

Modern Restaurant Management

JULY 8, 2024

At a time when the competition for the guest dollar and loyalty is fierce, it's a challenge to stand out. How can a brand develop a loyalty program that is relevant for a variety of guests? What are the best practices for building a new loyalty program?

Loyalty Program 186

Loyalty Program Customer Experience Customer Service Communication 186

7 Shifts

OCTOBER 9, 2019

Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system. There are a few things you can do to take your loyalty program to the next level.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

JANUARY 12, 2022

Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy. What do these programs provide to an organization? Suzi Tripp.

Loyalty Program 217

Loyalty Program Customer Experience Social Media Online Ordering 217

7 Shifts

JANUARY 26, 2022

Whether it's retraining servers to follow COVID safety protocols or making sure the floors are mopped each night, restaurant task management and communication is what keeps a restaurant running smoothly. Develop consistent lines of communication. Enabling communication among these coworkers brings this community even closer together.

Management 459

Management Management Restaurant Law Hiring 459

Lavu

APRIL 8, 2020

As it becomes overwhelming to know which ones are important to read versus which ones have something different or important to daily life, remember the various ways of communicating with your customers through the remainder of this pandemic. Loyalty Programs. Remember Your Brand. Email the Simple Truth. Respond Timely.

Communication 147

Communication Loyalty Program Social Media Online Ordering 147

7 Shifts

SEPTEMBER 15, 2021

A great way to communicate menu notes to your team is by using tools like 7shifts chat and announcements. Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits. A great loyalty program itself acts as another channel for suggestive selling.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

7 Shifts

JULY 30, 2021

A press release is a formal message that communicates the information you want to provide about your business to a desired audience. Loyalty programs. Loyalty programs are a great way to attract previous customers by rewarding them for their repeat business. VIP programs.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Modern Restaurant Management

OCTOBER 10, 2023

Simplifying Loyalty Programs Efficiency in integrating loyalty programs can distinguish between successful and failed initiatives. Franchises need to ensure that loyalty programs are consistent across all locations. This means easy sign-ups, uncomplicated point systems, and a hassle-free redemption process.

Loyalty Program 194

Loyalty Program Franchising Franchise Social Media 194

Modern Restaurant Management

JUNE 3, 2024

The evolution from paper punch cards to digital loyalty programs marks a significant progression in how restaurants engage with their guests. Tailored Offers : When communicating with customers, consider their preferences, purchase history, and behavior. Digital loyalty programs extend beyond transactions.

Loyalty Program 203

Loyalty Program Coupons Customer Experience Seasonal Menu 203

Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. COVID-19 proactive communication.

Communication 145

Communication Social Media Email Marketing Franchising 145

7 Shifts

FEBRUARY 8, 2024

7shifts provides a cloud-based team management and scheduling solution, allowing owners and managers to schedule restaurant employees , approve shift trades, and communicate with staff from one easy-to-use mobile app. With Team Communication, you can message individual staff members or the whole team about announcements or shift changes.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

JULY 12, 2022

Restaurant tech has come a long way in the last few years, and can now do it all, including throttling online orders, communicating accurate pickup times to customers, providing contactless payment and ordering options like QR codes, and so much more. Attract and Retain Guests with a Loyalty Program.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

Modern Restaurant Management

JULY 16, 2024

Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top "Loyalty innovation is not always true innovation," Lynch added. "It’s "Restaurants have a loyalty program but haven’t put in place many best practices (i.e.

Innovation 197

Innovation Loyalty Program Email Marketing Customer Experience 197

7 Shifts

FEBRUARY 8, 2024

7shifts provides a cloud-based team management and scheduling solution, allowing owners and managers to schedule restaurant employees , approve shift trades, and communicate with staff from one easy-to-use mobile app. With Team Communication, you can message individual staff members or the whole team about announcements or shift changes.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

DECEMBER 6, 2024

Micro-influencers, in particular, organically help us connect with engaged, community-oriented followers, amplifying our visibility in a way that feels authentic and personal. To truly connect with a local audience, creativity and community involvement are key.

Marketing 178

Marketing Social Media Loyalty Program Email Marketing 178

Modern Restaurant Management

FEBRUARY 14, 2020

This preference for environmentally conscious brands makes it critical for restaurants to find ways to integrate sustainability into operations and develop a plan to promote these sustainability initiatives through various channels including digital, marketing materials, and streamlined internal communications and messaging.

Recycling 227

Recycling Sustainability Loyalty Program Social Media 227

7 Shifts

MARCH 27, 2020

You can point your restaurant staff towards monetary relief programs offered by the government and other organizations to help them stay afloat if your business closes. How to communicate your COVID-19 restaurant closure. Then share general updates with staff through your team communication tool.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? How and why are loyalty programs evolving? Loyalty programs are made to cater to customers' ever-changing needs and expectations.

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

Modern Restaurant Management

DECEMBER 9, 2020

Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Case in point: the Pret A Manger program costs $26.60 Customer Connections. Individualized Interactions.

Loyalty Program 193

Loyalty Program Customer Service Consumer Goods Online Ordering 193

7 Shifts

JUNE 13, 2022

Customer loyalty has come a long way from the paper punch card. Now it seems like every restaurant has their own app, their own loyalty programs , and their own way to reward customers and keep them coming back. And we're talking all things customer loyalty tech. Loyalty programs benefit everybody. “I

Loyalty Program 195

Loyalty Program Customer Experience Technology Back of House 195

7 Shifts

SEPTEMBER 25, 2024

Clearly define the steps for advancement, such as training programs, skill development, and promotion timelines, ensuring employees understand how they can grow within the organization. Communicate Growth Opportunities Carefully : Set realistic expectations about career advancement without overpromising.

Loyalty Program 329

Loyalty Program 2024 Download Hospitality 329

Modern Restaurant Management

JULY 27, 2020

Additionally, they needed a strong communications roadmap to follow as they reopened. The initial inclination is to shift resources away from communications efforts, but restaurants should not abandon the innovative marketing strategies they have developed and executed during the shutdown to survive.

Innovation 230

Innovation Marketing Loyalty Program Social Media 230

7 Shifts

JULY 29, 2024

At Felipe's Taqueria, they have a "more you learn, the more you earn" program that encourages staff to learn new skills or roles to increase their wages. Communication Preferences The nature of restaurant work makes it an unlikely candidate for the remote revolution — and most employees still prefer some form of analog communication.

Employee Relations 221

Employee Relations Cash Management Loyalty Program Communication 221

7 Shifts

DECEMBER 18, 2019

Reward lunchtime loyalty Restaurant loyalty programs are a proven sales strategy no matter the time of day, but if you focus specifically on lunchtime (offering a free lunch every 10 visits, for example) you give diners a reason to keep coming back to you for a midday meal. Bonus points for free delivery!

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Modern Restaurant Management

DECEMBER 30, 2020

Independently owned restaurants face a much tougher road, although they may inspire stronger local customer loyalty. For example, Google recently introduced a “ small business advisors ” program that, for a limited time, offers digital marketing advice for free. Innovative loyalty programs should also be considered.

Loyalty Program 216

Loyalty Program Email Marketing Online Ordering Employee Relations 216

Modern Restaurant Management

APRIL 17, 2024

. “At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

Pricing 197

Pricing Loyalty Program Customer Experience Consumer Goods 197

Modern Restaurant Management

DECEMBER 3, 2020

If you don’t already have a gift card program, now would be the time to launch one. Just make sure you have consent to communicate with them! Launch a Loyalty Program. Loyalty is key to help driving business to your restaurant because they encourage repeat visits from customers. Get started here.

Loyalty Program 215

Loyalty Program Seasonal Menu Social Media Email Marketing 215

Focus POS

OCTOBER 18, 2021

How Your Restaurant Loyalty Program Impacts Revenues During a Shutdown. A restaurant loyalty program can engage diners, encourage repeat business and ultimately increase your market share. The Basics of a Restaurant Loyalty Program. The Value of Loyalty Program Data.

Loyalty Program 78

Loyalty Program Point of Sale Email Marketing Coupons 78

Modern Restaurant Management

MARCH 1, 2022

From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. It helps managers, cooks, the wait staff, and hosts to do their jobs more effectively while fostering loyalty because employees feel empowered and supported.

Front of House 230

Front of House Loyalty Program Back of House Training 230

Modern Restaurant Management

DECEMBER 27, 2024

Data-backed loyalty programs, in particular, present a key opportunity for marketers to foster deeper customer connections in 2025. In an era where price-conscious diners seek value more than ever, restaurant loyalty programs are becoming indispensable. Start small by choosing technology that connects easily.

2025 110

2025 Loyalty Program Email Marketing Customer Experience 110

Modern Restaurant Management

SEPTEMBER 8, 2023

A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. For external audiences, spotlighting your commitment to food safety will also help increase consumer trust and loyalty, as well as positive reviews and referrals.

Food Safety 208

Food Safety Allergens Food Audits 208