Modern Restaurant Management

NOVEMBER 14, 2024

menu, hours, etc.), These agents are naturally sounding conversational assistants made to be intelligent with a restaurant operators’ intended processes, logic, and information – Not to be mistaken with IVR technology when waiting to hear a robotic menu of options represented by pressing a number 1 through 8.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

NOVEMBER 8, 2024

Include some details, such as specific menu options or a signature craft cocktail, in the narrative. Place clips of your menu or the restaurant scenery throughout the video to entice viewers while they listen to the customer’s story. Maybe your restaurant offers cuisine they’ve never tried before.

Marketing 450

Marketing Social Media Email Marketing Customer Experience 450

Modern Restaurant Management

DECEMBER 30, 2024

This reduces waste and ensures menu availability, even during busy periods. However, inconsistencies across platforms and unanticipated errors, such as unavailable menu items or out-of-sync systems, often frustrate customers. Menu innovation has become a key way to deliver value.

2025 450

2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

OCTOBER 29, 2024

The day served up a multi-course menu of timely topics designed to empower restaurant marketers, including tapping into industry trends, deploying strong loyalty app campaigns, boosting ad performance with AI-powered tools, and the importance of storytelling and upleveling brand creative.

Marketing 447

Marketing Advertising 2024 2023 447

Modern Restaurant Management

JANUARY 17, 2025

There is an opportunity for restaurant operators who want to embrace the GLP-1 movement by focusing on portion sizes and crafting "GLP-1-friendly”menu items, Sally Lyons Wyatt, global executive vice president and chief advisor, Circana, told Modern Restaurant Management (MRM) magazine. "By

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

DECEMBER 6, 2024

This direct communication lets us announce new menu items, special discounts, upcoming events, and more, keeping customers informed and excited about what’s happening at Health Nut. To truly connect with a local audience, creativity and community involvement are key.

Marketing 445

Marketing Social Media Loyalty Program Email Marketing 445

EATER

OCTOBER 21, 2024

Instead, you’ll see signage about the health benefits of plant-based eating — the “primary drivers of consumer choice are personal benefit,” says Goldman — and the menu board, designed like any one in other fast-food chains. The bottom of the Yang’s Kitchen menu notes to diners, “We are working with Zero Foodprint to restore the planet.”

Sustainability 329

Sustainability Sourcing Consumer Goods Seasonal Menu 329

Modern Restaurant Management

APRIL 11, 2025

Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices. Restaurant operators should limit significant menu price increases, explore value menus when possible, and avoid implementing any sneaky service charges.

Loyalty Program 282

Loyalty Program Social Media Front of House Back of House 282

Modern Restaurant Management

JANUARY 29, 2025

Restaurants, food manufacturers, and consumers are all feeling the strain: Restaurants and Food Manufacturers : Higher egg costs force businesses to adjust menu pricing, seek alternative ingredients, or absorb financial losses. Enhance Transparency and Communication Consumer trust is vital, especially during periods of price instability.

Supplies 373

Supplies Pricing Food Supply 2025 373

Modern Restaurant Management

NOVEMBER 14, 2024

" Rose suggests operators should focus on better understanding and segmenting their loyalty program members to communicate their value-based menu innovations as well as new premium offerings. "They

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

Mobile Ordering 493

Mobile Ordering Front of House Communication Online Ordering 493

Modern Restaurant Management

MARCH 3, 2025

The restaurant needs cohesion, from signage to menu design to uniforms. All that said, bringing a brand to life requires a partnership with open lines of communication. There’s also a bigger focus today on guest engagement and community than ever before. This is also typically when we decide on the restaurant’s name.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

JULY 1, 2024

There are a number of proven strategies for being proactive about possible supply chain shortages including menu optimization, building partnerships and LTO maximization. A large part of my focus is finding ingredients that can be used across the entire menu. We're mindful of creating synergy between our menu items.

Supplies 427

Supplies Seasonal Menu Retail Food Supply 427

Modern Restaurant Management

JANUARY 2, 2025

AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals. While pizza remains a category leader in delivery, due to its durability and ease of transport, 2025 will see a greater emphasis on making other menu items travel better, too.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

NOVEMBER 26, 2024

But what if your menu was telling your guests something about luxury? In the January 23, 2024 New York Times article,“The Menu Trends That Define Dining Right Now,” the publication gathered 121 menus from restaurants all over the United States. Fewer choices communicates exclusivity, which drives up customer value.

Seasonal Menu 251

Seasonal Menu 2024 Customer Experience Menu 251

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

JULY 21, 2020

Marketing and communications has never been more important, but it has shifted: It’s no longer just about marketing your establishment, but also communicating how your business is changing operations to help protect customers and employees. QR codes are hot again and popping up everywhere to promote touchless communication.

Marketing 520

Marketing Mobile Ordering Food Safety Communication 520

The Restaurant Group

DECEMBER 1, 2024

Introducing new menu items is more than just adding dishes to your offerings—it’s about crafting an experience that captivates your guests and keeps them coming back for more. A well-planned new menu launch not only boosts customer engagement but also reinforces your restaurant’s brand identity.

Menu 88

Menu Social Media Loyalty Program Seasonal Menu 88

Modern Restaurant Management

FEBRUARY 9, 2021

Make Your Menu the Main Course. Whether you are offering a special Valentine’s Day prix fixe menu for two or romantic carry out options, your offerings need to be easily accessible to customers looking for local dining options.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

FEBRUARY 10, 2020

But, if you have a playful style that could be embodied by a mascot character, consider developing a fun mascot figurehead to speak directly to your customers from your social media posts, signage, menu, website, and maybe even merchandise. Make it easy to find important things like your menu, location, phone number and hours of operation.

2020 555

2020 Uniforms Online Ordering Design 555

Modern Restaurant Management

JULY 12, 2022

Review and Revise Your Menu Offerings. Before Restaurant Week kicks off, craft a menu that is friendly to both your bottom line and your customers. This way, you can encourage guests to return when your menu isn’t discounted while also encouraging employee retention by showcasing your kitchen team’s talents and creativity.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

APRIL 3, 2025

When it comes to keeping a restaurant kitchen running smoothly, it’s important to have properly trained staff, reliable procedures and effective communication. The Slice on Slicer Care Some restaurants rely on a slicer to slice fresh meats and cheeses for menu items, and staff must take care with these machines for two key reasons.

Equipment 309

Equipment Food Back of House Food Order 309

Modern Restaurant Management

OCTOBER 30, 2024

Several restaurant brands, chains and independents are doing a good job of giving their guests options within a price point while at the same time introducing new innovations to their menu. Restaurants will need to maintain a strong innovation pipeline and focus their communications on value, taste, experience, and convenience.

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience 2025 251

Modern Restaurant Management

OCTOBER 14, 2022

Communicate Clearly. For this to happen, there needs to clear, consistent communication between various parties. On the Menu. Your menu should very clearly convey which foods contain certain allergens. This will help them continue to become comfortable with the menu ingredients and prevent potentially harmful incidents.

Allergens 474

Allergens Kitchen Safety Front of House Food Safety 474

Modern Restaurant Management

SEPTEMBER 1, 2020

Just because they can order on their own, it doesn’t mean they don’t need your support navigating the menu or finding something new to experience. Depending on your guest demographic, you may find a significant segment still prefers to browse a paper menu. Feel free to provide disposable menus.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

NOVEMBER 15, 2022

Due to many factors including inflation and supply chain challenges, restaurant owners and operators have been faced with tough choice about raising menu prices. To do this, restaurants will either need to use lower cost food items or raise menu prices. Another way to introduce price increases is to introduce new elements to the menu.

Pricing 490

Pricing Food Supply Seasonal Menu Menu 490

Modern Restaurant Management

OCTOBER 28, 2022

And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them. 3 – Foster Better Communication. Open and transparent communication is a hallmark of great leadership. Further, listen to your employees.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

DECEMBER 30, 2020

While there is no single answer as to how best to do so, if we look back at the pandemic’s impact thus far, it’s clear that the ability to effectively pivot offerings and communicate with your customers is critical to a restaurant’s survival. Which menu items are fastest to make and hold up best for delivery?

2021 563

2021 Marketing Food Safety Back of House 563

Modern Restaurant Management

NOVEMBER 3, 2020

Modernizing menus by digitizing them is a great place to start. This can help restaurants meet mandated accessibility requirements and guests’ safety concerns, while simultaneously reengineering the overall menu for a better, more modern experience. Here are three ways that digitizing menus can help improve accessibility.

Front of House 547

Front of House Certification Back of House Menu 547

ChowNow

MARCH 14, 2025

On the flip side, poor operations can lead to inefficiencies that snowballlike staffing issues that slow down service, supply chain mishaps that throw off the menu, or rising costs that eat into profits. Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

MARCH 31, 2022

Cardboard and static signage, antiquated Menu boards, aging sound systems, and a lack of customer engagement throughout their purchasing experience just doesn’t cut it anymore. I don't believe there is a more powerful medium than a strategically placed Scent Platform BEFORE the Speaker-Post and Menu Board.

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

MARCH 7, 2025

Ditching Tipping for Higher Wages Some restaurants are opting to eliminate tipping altogether, raising menu prices to cover fair wages instead. It’s important to note that clear communication is essential. When employees and customers understand where the money goes, it eliminates confusion and frustration.

Tip Distribution 251

Tip Distribution Front of House Customer Service Back of House 251

Modern Restaurant Management

JUNE 15, 2021

By optimizing inventory to meet demand and menu offers, restaurants can also minimize costs and waste. If the menu is correctly aligned with demand, it can drive the supplies needed. While customer menus have shrunk, the menu of actions that restauranteurs must take to stay competitive has expanded.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

NOVEMBER 24, 2020

Evaluate whether internal systems are running at their peak and identify opportunities to introduce new menu items or to open new locations. If competitors are easier to find and communicate with, your business could lose customers quickly. Should you consider entering the food truck business?

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

SEPTEMBER 16, 2020

Create a contactless experience via QR Codes with a contactless menu and contactless check-ins. 'Safety' Restaurants need to communicate the change in safety measures and share the experience. Annabel Maw, Director of Communications, JotForm. That they can get coronavirus from someone sitting next to them while dining.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Culinary Cues

NOVEMBER 22, 2024

I think, even if these items weren’t on a menu, I would find a way to bring them into the fold. The smells of the kitchen are individually unique, yet somehow blend to make sense. I have always made sure that these smells are part of the grand design of how a kitchen must operate.

Food 413

Food Front of House Back of House Point of Sale 413