Modern Restaurant Management

NOVEMBER 21, 2019

There is no greater investment in improving engagement and reducing turnover than employee communication. Secondly, fast food companies can use communication to reduce turnover by thinking about onboarding as an ongoing process. Employees should receive communication and check-ins from the company on a consistent, ongoing basis.

Communication 334

Communication Food Certification Training 334

Modern Restaurant Management

SEPTEMBER 24, 2024

Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego. We could all do a little brainstorm session and then present on the needs of that group?” “I have a family BBQ I want to make.” ” asked Cal.

Communication 437

Communication Point of Sale Book Customer Experience 437

Modern Restaurant Management

NOVEMBER 22, 2024

To facilitate a successful seasonal hiring process, restaurant operators must understand the full lifecycle of a seasonal hire – from recruitment to onboarding to retention – and how each stage presents an opportunity for restaurants to enhance their business and cultivate stronger teams.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Culinary Cues

NOVEMBER 22, 2024

The rich umami smell of steaks, chops, and roasts as they caramelize on the grill or in the oven, releasing a richness that turns on the desire that surrounds eating, and of course, the always present smell of fresh coffee, the intoxicating elixir that keeps cooks’ energy levels up and provides that comfortable boost when needed.

Food 388

Food Front of House Point of Sale Back of House 388

Modern Restaurant Management

OCTOBER 17, 2024

Doing so can help restaurant owners and operators present their business in the best light to insurers, while protecting their business from insurance claims, business interruption or even costly litigation. We frequently see issues at restaurants related to slips and falls, fires and worker injuries.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

NOVEMBER 24, 2020

If competitors are easier to find and communicate with, your business could lose customers quickly. During COVID-19, restaurants need to be equipped to market delivery services and able to easily communicate fluctuating hours to their guests.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Culinary Cues

AUGUST 28, 2020

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Communicate profusely with your business guests – use all of the mediums available and make the communication positive and uplifting. BE PRESENT.

Social Media 450

Social Media Communication Loyalty Program Training 450

Modern Restaurant Management

OCTOBER 18, 2023

This generation, Gen Z, has grown up relentlessly surrounded by technology — whether it's at-school laptops, online gaming, or digital communication, it's here to stay. Provide Employees with Tools to Communicate More Effectively In any workplace, communication is the pillar of success.

Communication 446

Communication Online Ordering Technology Sourcing 446

Modern Restaurant Management

DECEMBER 30, 2020

While there is no single answer as to how best to do so, if we look back at the pandemic’s impact thus far, it’s clear that the ability to effectively pivot offerings and communicate with your customers is critical to a restaurant’s survival. Be Transparent About Safety. Think Beyond Your Four Walls.

2021 563

2021 Marketing Food Safety Back of House 563

Modern Restaurant Management

DECEMBER 31, 2024

This approach allows bartenders to showcase both understated elegance and indulgent presentation, enhancing the overall guest experience. Co-Founder, Pastry Chef, Communications Director, Eat Well Hospitality, Hsing Chen : “I believe people are looking for more intimate and meaningful experiences when dining out.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

JUNE 25, 2020

Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees. Communicate Return Criteria. After a plan is approved, communicate directly and often with employees about the primary information relating to their return. Promote Employee Reconditioning.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

MAY 28, 2020

Research presented last year at Advertising Week New York showed how people who download a QSR brand’s app are more loyal to that brand versus those that do not have it. apps owned and operated by the QSR brands themselves) provide benefits around data collection and direct communications. Predicting the Future of QSR App Usage.

Mobile Ordering 452

Mobile Ordering Point of Sale Download Back of House 452

Modern Restaurant Management

APRIL 30, 2020

This presents unique challenges to the industry as a whole, which has to up the ante on its overall safety and efficiency. As you continue to create more policies for employees and contractors to adhere to during a time of COVID-19, you will need a way to effectively communicate them to your workers.

Hiring 525

Hiring Restaurant Law Customer Service Communication 525

Modern Restaurant Management

JANUARY 2, 2025

AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals. This automated approach ensures customers are presented with premium options at the right moment, without relying on staff to remember to offer them.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

JULY 18, 2024

It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work. Communication Open and honest communication is essential in preventing burnout.

Management 474

Management Management FOH BOH 474

ChowNow

MARCH 14, 2025

Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks. Improve workplace culture with fair scheduling, competitive pay, and open communication. Use checklists and quality control measures to maintain consistency in food presentation and service.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

JANUARY 3, 2024

We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. A social media presentation is crucial. ” Although the concept seemssimple, the way you present it matters. Trends create frameworks to understand where to start and what to focus on.

2024 520

2024 Social Media Customer Experience Events 520

Modern Restaurant Management

DECEMBER 30, 2020

If the restaurant does online ordering, that information (including links) can be presented on these sites as well. Restaurants that have customer lists can and should offer email communications (i.e., Accurate contact information (i.e., hours, phone number) is foundational. Existing Customer Engagement is Critical.

Loyalty Program 542

Loyalty Program Email Marketing Online Ordering Employee Relations 542

The Rail

APRIL 6, 2025

The Power of Personalized Communication Developing close connections with your guests calls for frequent, customized contact that makes them appreciated and noticed. By the use of automated texting services , you may keep constant communication without taxing your staff resources.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

SEPTEMBER 16, 2020

Restaurants need to communicate the change in safety measures and share the experience. But for many safety is still the first concern, restaurants must make guests feel safe to enjoy the restaurants and that means communicating clearly to guests all the efforts you are taking to create a safe environment.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made.

Hospitality 472

Hospitality Front of House Leadership FOH 472

Culinary Cues

JANUARY 11, 2020

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! We live in a world where numerous communication tools are available and where an overload of ineffective communication abounds, confuses, and even irritates those on the receiving end.

Communication 372

Communication Leadership Employee Relations Entertainment 372

Modern Restaurant Management

MARCH 11, 2025

For example, a candidate searching for “waiter” might not see a “server” job posting, but a conversational chatbot can recognize the overlap and present it as an option—expanding the candidate pool and improving job placement. – Stewart McClintic, Co-Owner of HQ98.com,

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 31, 2022

With my children, I’m definitely not getting out of that lane without ice cream if the aroma of caramel is present! Businesses should be asking themselves, 'What do I want to communicate and what is my strategy behind the message?’ Why is communication a key to restaurant efficiency?

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

MARCH 13, 2020

. "The desire for convenience has always been present, coupled with an equally strong desire for delicious food. And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food. Continue to clearly communicate your plan of action to both customers and employees.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Culinary Cues

FEBRUARY 8, 2020

When an employee feels that the opportunity for expression is present – then they will feel engaged and appreciated. COMMUNICATE, COMMUNICATE, COMMUNICATE. You can never communicate too much – show them that you trust them with this information and you will go a long way towards building retention loyalty.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Modern Restaurant Management

DECEMBER 10, 2020

As a tool that collects a customer's demographic data, email address, contact information, social media details and more, CRM allows restaurant owners to use that data to solicit reviews, communicate regularly and run promotions through email and text. For the majority of restaurants that platform is likely to be Facebook. With over 2.7

Marketing 563

Marketing Social Media SEO Website Management 563

Modern Restaurant Management

MAY 26, 2020

Additionally, 63 percent of customers have changed their mind about what restaurant to order from because of a coupon or promotion presented to them while browsing. If relevant for your business, maintain an open line of communication with customers who have remained loyal and leveraged pick-up and delivery services throughout the pandemic.

Social Media 519

Social Media Coupons Customer Service Customer Experience 519

Culinary Cues

FEBRUARY 18, 2020

Each presents the executive chef with a different set of challenges and opportunities. There may even be an executive sous chef so that the executive chef can focus on future planning, communication, team building, concept development, and budgetary issues. Each property is unique – thus the job of chef is also unique.

Beverage 518

Beverage Events Food Order Website Management 518

Culinary Cues

FEBRUARY 27, 2025

Thomas Keller Arguably one of the greatest chefs of the last generation, Keller reflects on the important role of the cook and chef to tell their story of life and living through the recipe, to add their personal signature to a dish while elevating it from a transactional process to communicative art.

Consumer Goods 273

Consumer Goods Presentation Leadership Dine-in 273

Modern Restaurant Management

APRIL 15, 2024

This can be done through several methods, such as email communications, social media postings, or even through verbal communication at the restaurant. It’s also likely that if more than one client complains about the waiting time, you may have to reconsider how many staff members should be present during busy hours.

Management 490

Management Management Loyalty Program Social Media 490

Culinary Cues

MARCH 15, 2021

LACK OF COMMUNICATION WITH THE BUSINESSES THEY SERVE. Until students realize that the one kitchen Robot Coupe must be shared by the entire crew – they will never learn how to communicate and work as a team. How will they measure their success as aligned with these standards or objectives? LACK OF AWARENESS ON THE PART OF FACULTY.

Education 581

Education Food Supply Communication Training 581

Modern Restaurant Management

AUGUST 11, 2021

It feels like a great accomplishment to create a space that is respectful to the community, while also delivering on the vision and practical considerations of the client. The only way to truly do that is to make sure you are meeting with and listening to the community voices. It’s a balance making sure everyone is satisfied.

Front of House 493

Front of House Design Restaurant Law Back of House 493

Modern Restaurant Management

NOVEMBER 5, 2020

Contactless is not just a solution for our present circumstances. Contactless is not just a solution for our present circumstances. To encourage a swift recovery, restaurant owners and operators must think creatively and conscientiously about how they alleviate these fears and ensure a safe experience.

Technology 460

Technology Guest Recovery Customer Experience Mobile Ordering 460

Modern Restaurant Management

DECEMBER 10, 2020

This year, I have watched the news and social media, alongside the restaurant-owned communication channels, share their plight. I love NYC. I found my success in this city which is struggling amidst the Pandemic. Clean eating meets a clean lifestyle with sustainable farming, wellness and clean products.

Education 493

Education Entertainment Social Media Sustainability 493

7 Shifts

JANUARY 26, 2022

Managing multiple staff members across multiple locations can present some common obstacles - particularly if the restaurant group operates in multiple states, if certain employees work at more than one location, or if there's a mismatch of labor technology. Develop consistent lines of communication. Frequently Asked Questions.

Management 459

Management Management Restaurant Law Hiring 459