7 Shifts

OCTOBER 1, 2024

Presentation also matters. Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Culinary Cues

MAY 13, 2023

This requires a complex organization of independent operations that are still required to communicate, share, and fall in line with the mission of the property. Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function.

Hotels 440

Hotels Point of Sale Cash Management Training 440

Culinary Cues

APRIL 8, 2020

As a professional cook you have learned how important your role is in the process of preparing and presenting food. THIS IS HIGHLY MARKETABLE IN ANY INDUSTRY. [] COMMUNICATION. You have developed a habit of truthful, important communication with all stakeholders and know how important it is to accept the same from others.

Communication 471

Communication Food Supply Customer Service Small Business 471

7 Shifts

FEBRUARY 8, 2024

7shifts provides a cloud-based team management and scheduling solution, allowing owners and managers to schedule restaurant employees , approve shift trades, and communicate with staff from one easy-to-use mobile app. With Team Communication, you can message individual staff members or the whole team about announcements or shift changes.

Management 367

Management Management Operations Mobile Ordering 367

Culinary Cues

OCTOBER 19, 2020

All of the aspects of understanding oneself and those around you are at play at every moment in the kitchen. [] COMMUNICATION. Communication in all of its forms is essential in a well-run kitchen. Verbal, body language, written communication, and eye contact are used by cooks – all the time. PLAN BETTER – TRAIN HARDER.

Restaurant Law 447

Restaurant Law Communication Café Take-out 447

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. In terms of training format, the possibilities are virtually endless.

Training 179

Training Front of House Kitchen Safety Allergens 179

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

FOH 307

FOH BOH Food Safety Customer Service 307

Culinary Cues

JANUARY 11, 2020

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! We live in a world where numerous communication tools are available and where an overload of ineffective communication abounds, confuses, and even irritates those on the receiving end.

Communication 323

Communication Leadership Employee Relations Entertainment 323

7 Shifts

FEBRUARY 8, 2024

7shifts provides a cloud-based team management and scheduling solution, allowing owners and managers to schedule restaurant employees , approve shift trades, and communicate with staff from one easy-to-use mobile app. With Team Communication, you can message individual staff members or the whole team about announcements or shift changes.

Management 352

Management Management Operations Mobile Ordering 352

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. PLAY 2: Onboard & Train Your Seasonal Staff. Without proper training and engagement opportunities, your seasonal staff can keep sales in the minor leagues. Train and prepare staff to serve guests in a high-speed, high-volume environment.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

7 Shifts

FEBRUARY 16, 2022

Inconsistent Communication Channels. With only so many hours in a day, communicating and managing the scheduling process can be a huge time vacuum. Consistent Channels of Communication. For this reason, you may benefit from restaurant team communication software - one for all employees across all locations.

Restaurant Law 370

Restaurant Law Point of Sale Communication Hiring 370

Culinary Cues

NOVEMBER 22, 2024

The rich umami smell of steaks, chops, and roasts as they caramelize on the grill or in the oven, releasing a richness that turns on the desire that surrounds eating, and of course, the always present smell of fresh coffee, the intoxicating elixir that keeps cooks’ energy levels up and provides that comfortable boost when needed.

Food 341

Food Front of House Point of Sale Back of House 341

Modern Restaurant Management

NOVEMBER 21, 2019

Pal’s Sudden Service, a fast food chain in northeast Tennessee and southwest Virginia, keeps turnover low by investing heavily in training and certification in an ongoing way, so employees are constantly learning. There is no greater investment in improving engagement and reducing turnover than employee communication.

Communication 133

Communication Food Certification Training 133

Culinary Cues

SEPTEMBER 14, 2023

They fear the look of disappointment or an abrasive comment; they fear the plate of untouched food, the half-eaten entrée they wrestled through heat and intensity of the kitchen to prepare and present, and they fear the role they may play in the success or failure of the restaurant. TRAINING: You can never train too much.

Employee Relations 396

Employee Relations Training Fine Dining Take-out 396

Embrace the Suck

FEBRUARY 16, 2023

1) Fix and Prevent Communication Errors Miscommunication, or a total lack of communication, accounts for a large portion of issues that arise within restaurant teams. Other times, communication issues are as simple as someone not speaking loudly or listening well enough during the rush of service.

Front of House 299

Front of House Back of House Communication Hiring 299

Culinary Cues

JUNE 29, 2024

The chef invests time in building a signature menu, testing recipes, establishing plate presentations, and making sure the best ingredients are within the teams reach. The service staff members have been well-trained and are enthusiastic about the restaurant concept. So, that should be it.

Dine-in 304

Dine-in Customer Experience Back of House Customer Service 304

Culinary Cues

JUNE 7, 2021

Every day in the kitchen presents challenges that someone needs to approach and deal with problems that require solutions. Make the effort, make the contact, show respect, communicate frequently, and build a relationship with those who can become your “go to people” when support is what you need. PLAN BETTER – TRAIN HARDER.

Social Media 450

Social Media Communication Café Take-out 450

7 Shifts

SEPTEMBER 25, 2024

When that isn't present, it can drive employees away—24 percent of them listed a “lack of opportunities” as a reason they've left a restaurant job. Creating viable career paths through training, upskilling, and promotions can enable operators to keep top talent around—while growing their business with them.

Loyalty Program 329

Loyalty Program 2024 Download Hospitality 329

Culinary Cues

DECEMBER 30, 2019

Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. Every restaurant must constantly invest in training. [] PUTTING ALL OF YOUR EGGS IN THE CHEFS BASKET. You get the picture. [] FAILURE TO COMMUNICATION USING TODAY’S MEDIUMS.

Cash Management 274

Cash Management Point of Sale Leadership Website Management 274

7 Shifts

JANUARY 23, 2020

Plan out your labor costs (costs associated with staffing) by researching average wages in your area, suggested training costs, and any benefits you’ll provide. Training before opening. Maintain your inventory costs and labour costs without affecting service and presentation. Rachel, The Bison. Jeff, Wimpy's Diner. ?.

2020 335

2020 Hiring Cash Management Education 335

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Recommended Reading: How to Reduce Turnover Through Restaurant Staff Training What Makes a Good Work Environment? If you’re not sure where to start, ask!

Back of House 276

Back of House Management Management BOH 276

Culinary Cues

FEBRUARY 3, 2020

There is, in human nature, a desire to make a difference, to do something meaningful, or as Steve Jobs once said: “To make a dent in the universe.” Not everyone struggles with this need, but for those who are born with this deep-seated knowing desire – they understand that it is always present. PLAN BETTER – TRAIN HARDER.

Seating 572

Seating Uniforms Take-out Communication 572

Culinary Cues

FEBRUARY 6, 2022

Decision-making is ever present and comes at the cook in an instant. When the cook finishes a plate and wipes the rim, when that cluster of fresh herbs tops off a dish and the finished product is presented to a server, the cook knows that his or her signature accompanies the item in route to a guest. PLAN BETTER – TRAIN HARDER.

Back of House 433

Back of House Reference Presentation Mobile Ordering 433

Culinary Cues

JULY 20, 2021

As an example, A chef’s ANGER or SADNESS may be a result of anxiety, confusion, or awkwardness that are ever-present in a chef’s life. Anger over a realization that a kitchen did not meet expectations can often be associated with a realization that the chef failed to properly train or communicate. PLAN BETTER – TRAIN HARDER.

Training 474

Training Leadership Café Waste 474

Culinary Cues

JANUARY 3, 2023

When we care about people, when their experience is important to us, when we communicate the very best of what hospitality means then the whole feel of the business falls in line. Hospitality is present when something happens “FOR” you. PLAN BETTER – TRAIN HARDER. Happy, welcomed employees produce happy food. John Lanchester.

Hospitality 388

Hospitality Customer Experience Customer Service Small Business 388

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. General maintenance Restaurant management requires being ever-present and extremely attentive.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

MARCH 16, 2022

Take note of employees who demonstrate initiative, integrity, or management potential and present them with special projects, training responsibilities, and other developmental opportunities. Communicate Company Goals and Values. Provide Ongoing Career Development or Training. Another key strategy is talent management.

Front of House 370

Front of House Back of House Communication Customer Service 370

Culinary Cues

APRIL 9, 2020

Restaurants are absolutely essential to our way of life and the way that we communicate our feelings and emotions. The way to bring back the restaurant industry is to bring back its importance to the culture of a community and society. PLAN BETTER – TRAIN HARDER. Life without this common table would certainly be a bit empty.

Customer Experience 501

Customer Experience Customer Service Dine-in Sports 501

Culinary Cues

APRIL 26, 2020

Whatever you plan now, it is imperative that it includes the standards and training that will feed into rebuilding trust between you and your guests. We all need loyalty to thrive. [] COMMUNICATE, COMMUNICATE, COMMUNICATE. It has never been more important to communicate than right now.

Guest Recovery 319

Guest Recovery Kitchen Safety Customer Service Food Safety 319

7 Shifts

NOVEMBER 3, 2021

Since restaurants often store and hold so much guest information, or work with so many integrated pieces of technology to run their day-to-day operations, they present a juicy target for criminals looking to exploit it for their purposes. Train Staff in Best Practices. Billion, which is a 69% increase over 2019.

POS 370

POS Audits Loyalty Program Information 370

Culinary Cues

JANUARY 6, 2020

Maybe spending more time filling empty diplomatic positions within the State Department, investing in building and maintaining great relationships with global partners, improving trade deals rather than scraping them, and thinking decisions through by communicating with all impacted stakeholders would be a better approach. link] BLOG.

Government 248

Government Front of House Small Business Back of House 248

Culinary Cues

JANUARY 12, 2021

From purchasing to plating there was a commitment to communication and doing your job well. One was set for the department chefs to evaluate before service, making any last minute adjustments to the flavor profile and presentation; and the other would grace the show table in the dining room. PLAN BETTER – TRAIN HARDER.

Seasonal Menu 472

Seasonal Menu 2005 Hotels Customer Service 472

Culinary Cues

MAY 16, 2022

There is a level of non-verbal communication that defies explanation – communication that keeps everyone in sync, seemingly knowing what every person in the team is doing or is about to do so that work flowed with precision and grace. PLAN BETTER – TRAIN HARDER. Your dictionary. Here we go! Restaurant Consulting.

Café 358

Café Front of House Point of Sale Back of House 358

7 Shifts

OCTOBER 30, 2019

When you hire someone who doesn’t share your team’s values, no amount of training will make them engaged in their work. The restaurant industry’s turnover problem Between productivity loss and the resources spent on hiring and training a new employee, turnover costs restaurants $3,500 per employee. Read on to find out.

Hiring 283

Hiring Training Customer Experience 2010 283

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. If you evaluate all of your staff at the same time, publish an announcement in your team communication tool to let employees know that it's a performance review season. You should be communicating concerns during one-on-one meetings.

Point of Sale 370

Point of Sale Download Communication Reference 370

Culinary Cues

JANUARY 3, 2020

Most cooks are pretty transparent – they tell you more than you really want to know about their past, present, and future; who they like and why, and who is not on their Christmas Card list. PLAN BETTER – TRAIN HARDER. They have likely worked at nearly every busy restaurant in the area and are known to all. MYSTERIOUS UNKNOWNS.

Uniforms 402

Uniforms Presentation Hiring Book 402