Modern Restaurant Management

MARCH 11, 2025

Leading brands like Cracker Barrel are already using on-demand interviews and AI-driven assessments to cut down on administrative tasks for recruiters. By automating the front end of the process, recruiters can focus instead on building meaningful connections with candidates. – Stewart McClintic, Co-Owner of HQ98.com,

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

NOVEMBER 24, 2020

Recruiting the right people and investing in them from day one can save you the hassle of finding new people every 6 months. If competitors are easier to find and communicate with, your business could lose customers quickly. Leverage Marketing Strategy to Remind People You Exist.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

APRIL 11, 2022

Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. In chaotic times, clear and consistent communication can make all the difference. In chaotic times, clear and consistent communication can make all the difference.

Cash Management 508

Cash Management Healthcare Social Media Communication 508

Goliath Consulting

FEBRUARY 16, 2021

This signifies a drop in younger recruits that compose a larger part of the restaurant workforce, not to mention how workers may be leaving the restaurant industry for good in search of more stable, reliable jobs (5). Flexibility and communication are crucial components to attracting and hiring your best candidates. Easy Scheduling.

Recruiting 195

Recruiting Hiring Communication Mobile Ordering 195

Modern Restaurant Management

SEPTEMBER 7, 2021

It is increasingly difficult to recruit, attract, hire, and retain employees, but there are some insights that can help you navigate a tough labor landscape. ” These evergreen job openings can be listed on major job sites, niche career platforms, or even with recruiters (mostly used for salaried positions).

Hiring 520

Hiring Front of House Recruiting Back of House 520

Modern Restaurant Management

DECEMBER 30, 2020

While there is no single answer as to how best to do so, if we look back at the pandemic’s impact thus far, it’s clear that the ability to effectively pivot offerings and communicate with your customers is critical to a restaurant’s survival. Be Transparent About Safety. Think Beyond Your Four Walls.

2021 563

2021 Marketing Food Safety Back of House 563

Modern Restaurant Management

NOVEMBER 9, 2022

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. Gen Z, the target demographic for the restaurant industry, prefers to communicate via text.

Hiring 506

Hiring Recruiting Website Management Social Media 506

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. A mobile employee experience has now become table stakes in seamlessly recruiting, onboarding, training and managing staff. Embracing Digital Transformation.

Cash Management 531

Cash Management Employee Relations Recruiting Healthcare 531

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. The restaurant industry is extremely relationship driven, making your current staff a great resource for finding new recruits. Ask for Recommendations. Hang in there!

Hiring 472

Hiring Recruiting Restaurant Law Customer Experience 472

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. On the other hand, maintaining robust recruitment and training are also key challenges as HR tries to combat employee churn.

Recruiting 354

Recruiting Hiring Customer Experience Consumer Goods 354

The Rail

APRIL 6, 2025

Long-term profitability depends on good retention policies, particularly considering that recruiting new clients usually costs five times more than maintaining current ones. The Power of Personalized Communication Developing close connections with your guests calls for frequent, customized contact that makes them appreciated and noticed.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Embrace the Suck

MAY 24, 2023

But these fresh recruits often stick around only briefly before setting off, triggering a repeating cycle of worry. Step 2: Proactive Recruitment Unearthing top-tier talent demands active recruitment. Instead, we should be on the offense, taking our recruitment strategy to the talent pool. It's astounding! Are they alive?

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Modern Restaurant Management

OCTOBER 5, 2021

In the National Restaurant Association’s report, 75 percent of restaurant operators identified recruiting employees as their top challenge this summer, above all other difficulties experienced in the industry’s recovery. But not all hope is lost.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Modern Restaurant Management

MARCH 1, 2022

From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce.

Front of House 576

Front of House Loyalty Program Back of House Training 576

7 Shifts

NOVEMBER 25, 2024

Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

MAY 31, 2024

Artificial Intelligence (AI) has transformed the recruitment process, offering a new level of efficiency and automation. Infusing Culture into Recruitment While AI streamlines processes, it should never overshadow the human touch when it comes to showcasing culture.

Hiring 309

Hiring Recruiting Innovation Technology 309

Modern Restaurant Management

APRIL 11, 2022

In addition to cost considerations, efforts to structure these types of benefits are complicated by compliance requirements and the challenge of communicating and promoting a positive employee experience. Consider being a leader in this space rather than a follower, it might just help with recruitment and retention too.

Communication 479

Communication Restaurant Law Uniforms Customer Experience 479

ChowNow

MARCH 14, 2025

Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks. Constantly recruiting and training new employees is both costly and disruptive. Improve workplace culture with fair scheduling, competitive pay, and open communication.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

OCTOBER 7, 2021

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Technology also helps bridge communication between restaurant management and staff. Food safety and restaurant cleanliness. Staff Management.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

APRIL 29, 2021

He used his restaurant's Facebook business page to recruit fans who already understand and appreciate his brand, posted information on his website and at the register. Other tactics he used: reaching out to community centers, reaching back to former employees for temp help and recruiting marketing or culinary students. .

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

The Rail

JANUARY 31, 2025

Establish Clear Communication Channels Running a restaurant, particularly one with a gifted group of cooks, depends mostly on effective communication. Effective communication guarantees that expectations are set, errors are reduced, and the general flow of work runs faultlessly.

Management 130

Management Management Communication Leadership 130

Modern Restaurant Management

JANUARY 23, 2023

Enlivening the culture starts with an effective plan, an inclusive idea able to be authentically communicated and practical in its expectation. We focus on team development and define it as our team cycle which includes things like recruitment and hiring, onboarding and training, as well as evaluation of compensation and benefits.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. 7shifts has developed its own hiring and training course for restaurants to help you with the entire recruitment and onboarding process.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

ChowNow

OCTOBER 17, 2024

Improve team communication 72% of employees say team communication is necessary to their satisfaction at work, according to a survey 7shifts ran in 2022. Would you be more actively recruiting new team members or coaching existing team members? Scheduling software makes it easy for your team to request changes in one place.

Coaching 195

Coaching Recruiting POS Communication 195

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Write your training guide as you’d coach them in person.)

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

DECEMBER 9, 2021

Using the same platform, employees can communicate with one another to trade shifts as desired. Flexible self-scheduling can be positioned as a great benefit to potential employees, making it a powerful recruiting and retention tool. Replace Just-in-Time Scheduling with Predictive Scheduling.

Customer Service 547

Customer Service Retail Food Safety Mobile Ordering 547

Modern Restaurant Management

AUGUST 15, 2023

Resourceful by nature, Deane has embraced recruiting from new programs at local tech colleges specifically designed to prepare restaurant workers. “I always show someone in a meaningful manner how something is done, do my best to maintain open lines of communication and always reward good work.”

Food Supply 419

Food Supply Recruiting Education Influencer 419

Embrace the Suck

FEBRUARY 12, 2020

Are you actively recruiting talent each week or just placing a couple of boring job ads hoping that the next superstar is going to walk in? Communication is key if you want to build a badass culture. Communication in restaurants sucks! Communication can be broken down into three ratios: 7-38-55. Bad hiring is a disease.

Coaching 337

Coaching Email Marketing Communication Workshop 337

The Rail

MARCH 14, 2025

Language Skills Multilingual staff can draw a larger array of guests because your staff can cater to their needs in multiple ways, primarily in communication, which can streamline and make their ordering experience easier and nicer. This is especially useful when international tourists come to visit your restaurant.

Restaurant Law 130

Restaurant Law Hiring Customer Experience License 130

Modern Restaurant Management

JULY 6, 2021

Adding a technology solution to handle scheduling and team communication benefits both employers and employees. While it might be tough to recruit and retain quality employees right now, it is not impossible. With shift workers so scarce right now, it’s important to take extra steps to retain the employees you already have.

Restaurant Law 450

Restaurant Law Small Business Mobile Ordering Recruiting 450

Modern Restaurant Management

DECEMBER 9, 2019

On average, replacing an hourly employee costs around $3,328 once you factor in recruiting, interviewing, and training time. Turnover Tip : Keep your most talented employees by ensuring open communication on their career development. Online schedulin g and communication softwares can save you and your employees’ time.

Recruiting 292

Recruiting Training 2018 Hiring 292

7 Shifts

JUNE 16, 2022

A franchise advisory council is a group of operators selected by their shared franchisor formed in the interest of open communication and shared business growth. Communicate Expectations or an Agenda. 10:30 am: Improving recruitment and retention. The biggest success factor for FACs is communication. 1:00 pm: Dismissal.

Franchise 370

Franchise Franchising Communication Front of House 370

Modern Restaurant Management

AUGUST 23, 2023

Prior to his role as General Manager, he was CGO (Chief Growth Officer), General Manager, Vice President, and Chief of Staff, where he spearheaded projects including the acquisition of Punchh, company integrations, executive recruiting, and has established PAR’s KPI setting and tracking process through business reviews.

Loyalty Program 419

Loyalty Program Customer Experience Customer Service Mobile Ordering 419

Embrace the Suck

MARCH 22, 2019

This is good news for the restaurant that is willing to make recruiting a priority. Actively recruiting talent must be a top priority when hiring in the coming year! They are just starting to turn 21 and are a prime resource if you know how to recruit them. It must be communicated constantly. I think you get the hint.

Recruiting 255

Recruiting Social Media Back of House Hiring 255