Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. Training new employees is expensive and takes a considerable amount of time. Also, be sure to communicate with candidates throughout the hiring process.

Hiring 472

Hiring Recruiting Restaurant Law Customer Experience 472

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

MARCH 1, 2022

From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. By providing training focused on life skills that extend beyond the restaurant environment, such as communication, goal setting, and leadership, this demonstrates holistic investment in the workforce.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

APRIL 29, 2021

Restaurants are switching out dinnerware for full paper and plastic to eliminate the need for a dishwasher (it’s one position but it’s one of the toughest to fill). Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

OCTOBER 5, 2021

In the National Restaurant Association’s report, 75 percent of restaurant operators identified recruiting employees as their top challenge this summer, above all other difficulties experienced in the industry’s recovery. But not all hope is lost.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Embrace the Suck

MAY 24, 2023

It's time to dust off your note-taking skills because we're diving into a four-step game plan to draw the crème de la crème to your restaurant, starting immediately. But these fresh recruits often stick around only briefly before setting off, triggering a repeating cycle of worry. It's astounding! Are they alive?

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro. What is Restaurant Operations Management?

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. On the other hand, maintaining robust recruitment and training are also key challenges as HR tries to combat employee churn.

Recruiting 354

Recruiting Hiring Customer Experience Consumer Goods 354

Goliath Consulting

FEBRUARY 16, 2021

This signifies a drop in younger recruits that compose a larger part of the restaurant workforce, not to mention how workers may be leaving the restaurant industry for good in search of more stable, reliable jobs (5). Flexibility and communication are crucial components to attracting and hiring your best candidates. Be Flexible.

Recruiting 195

Recruiting Hiring Communication Mobile Ordering 195

Modern Restaurant Management

JANUARY 23, 2023

As leaders who are focused on making our business stronger through thoughtful problem solving, we have had to take a hard look at how to meet that particular challenge. Setting Culture Setting the culture is easy, especially when employees already enjoy coming to work, but enlivening the culture has to be figured out on the fly.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

ChowNow

OCTOBER 17, 2024

Once you take the time to make it, it looks nice and clean. But once you put that schedule out into the world, it tends to break down. It takes too long to create schedules Paper schedules are free and easy to get started. But even the fastest manager can take upwards of five to eight hours a week to build out the schedule.

Coaching 195

Coaching Recruiting POS Communication 195

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Ideally, operators want new employees to be deployed in 12 days , while 55% of restaurant employees admitted they want shorter training periods that take only one to two weeks.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Even your most seasoned staff can forget things.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

DECEMBER 9, 2021

Using the same platform, employees can communicate with one another to trade shifts as desired. Flexible self-scheduling can be positioned as a great benefit to potential employees, making it a powerful recruiting and retention tool. Replace Just-in-Time Scheduling with Predictive Scheduling. But it doesn’t have to be.

Customer Service 547

Customer Service Retail Food Safety Mobile Ordering 547

Embrace the Suck

FEBRUARY 12, 2020

I know the labor pool is shrinking and it’s hard to find people out there. Are you actively recruiting talent each week or just placing a couple of boring job ads hoping that the next superstar is going to walk in? Those negative energy vampires that just suck the life out of you and your culture. Bad hiring is a disease.

Coaching 337

Coaching Email Marketing Communication Workshop 337

Modern Restaurant Management

JULY 6, 2021

With shift workers so scarce right now, it’s important to take extra steps to retain the employees you already have. Adding a technology solution to handle scheduling and team communication benefits both employers and employees. Managers will spend minutes, rather than hours, building out and assigning shifts.

Restaurant Law 450

Restaurant Law Small Business Mobile Ordering Recruiting 450

Culinary Cues

MAY 13, 2023

Those who are serious about holding the chef title some day; the ones who are “in it, to win it”, are always wondering what’s the best path to take. Remember that being “the chef” will take you away from much of the day-to-day cooking, the adrenaline rush, and the team excitement that drew you to the kitchen in the first place.

Hotels 492

Hotels Point of Sale Cash Management Training 492

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. If so, the server takes it and sends it to the kitchen ASAP by entering it into the POS. Operations Management.

Operations 363

Operations Inventory Hiring Customer Service 363

Embrace the Suck

MARCH 22, 2019

You’re going to need to have an open mind and a commitment to taking action to see these ideas through. This is good news for the restaurant that is willing to make recruiting a priority. While others sit back and accept the labor market as being a challenge, innovative restaurants see this as a time to stand out.

Recruiting 255

Recruiting Social Media Back of House Hiring 255

Modern Restaurant Management

AUGUST 12, 2022

Communication and transparency. Scheduling can be a headache for both employer and employees to figure out, but rethinking how you schedule can make this regular business process much less painful for everyone. In a study by ADP , 60 percent of employees said they would take a job if they had more flexibility to select pay frequency.

Restaurant Law 493

Restaurant Law Small Business Hiring Communication 493

7 Shifts

JUNE 16, 2022

In turn, franchisors can take these action items to corporate to advocate for change or assistance. A franchise advisory council is a group of operators selected by their shared franchisor formed in the interest of open communication and shared business growth. Communicate Expectations or an Agenda. 1:00 pm: Dismissal.

Franchise 370

Franchise Franchising Communication Front of House 370

7 Shifts

JUNE 8, 2020

Andrea: “ Recruiting and retaining a strong team in an industry where high turnover is a known concern.” Rachel: “Hustle, flexibility, communication and teamwork skills.” In general, you should also have great communication skills and able to communicate with your co-workers and with clients.” Rachel: “The hustle!

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Making Your Resume Stand Out. Table of Contents.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

The Rail

NOVEMBER 18, 2022

Understand the Ins & Outs of Sexual Harassment. Create unified communications about sexual harassment policies to help keep your restaurant employees safe and on the same page. The form they fill out should be simple, and your employee should be informed of the next steps in the process.

Communication 279

Communication Back of House Recruiting Events 279

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. Is it community? So what do we mean by culture? And what does it mean to have a great one? Engages Employees.

Customer Experience 273

Customer Experience Customer Service Café Magazine 273

7 Shifts

SEPTEMBER 19, 2019

Problem 2: Compliance Issues Scheduling to balance overtime, time off, and availability is hard enough—but when you throw labor laws into the mix, many managers can fail to comply due to not fully understanding the laws or simply not having the time to figure them out. Let's not forget that you also have to cope with a loss in productivity.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. Consumer Spending on Dining Out.

2020 481

2020 Influencer Point of Sale Food Safety 481

Embrace the Suck

APRIL 18, 2022

There are also some that thrive (15%) and the elite few that drive their market (5%)… these top two categories came out of the pandemic stronger because they focused on the right things. I don’t know about you…but I’ll take that 20% profit restaurant model every time! I should recruit more talent.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Culinary Cues

OCTOBER 4, 2022

People want to believe in something and someone, there are far more loyal followers than civil leaders, so the one who speaks the loudest, with authority, attracts the largest number of followers – new recruits for the silo. You voted for that candidate, get out of my life. You don’t like my football team – I hate you. Give it a try.

Supplies 445

Supplies Healthcare Presentation Restaurant Law 445

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Accounting & finances Many owners—who take the initiative to fund and start the restaurant —expect you to keep the business open and profitable.

Management 397

Management Management Kitchen Safety Front of House 397

EATER

OCTOBER 1, 2024

Check out the scene at the new CPKC Stadium, the world’s first dedicated women’s sports stadium and one of the best places to eat in Kansas City People decked out in teal and red poured into the CPKC Stadium on a recent Saturday for a sold-out game. Serving up lemongrass pork at the Waldo Thai stand.

Sports 258

Sports Food Seasonal Menu Recruiting 258

7 Shifts

OCTOBER 30, 2019

Read on to find out. While these problems are simple to resolve, there is one factor that takes more introspection to fix: hiring the wrong people. We’re better at training than we are at recruiting. Identify your MVPs’ key traits After you’ve selected your top performers, figure out what makes them so great at their jobs.

Hiring 283

Hiring Training Customer Experience 2010 283

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. And as many restaurants are finding out, it generally isn’t compelling enough to post a basic restaurant job description and watch the applications roll in.

Recruiting 151

Recruiting Social Media Front of House Hiring 151

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. Labor Costs FAQs.

Recruiting 102

Recruiting 2021 Management Management 102

Modern Restaurant Management

JUNE 12, 2020

To support its franchisees, who are independent business owners, in hiring and retaining employees who embody the brand’s core values, Dunkin’ is taking several steps to welcome new restaurant employees and promote the timely and much-needed opportunities its franchisees are providing.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. Labor Costs FAQs.

Recruiting 98

Recruiting 2021 Management Management 98