Modern Restaurant Management

APRIL 8, 2020

” However, we expect the initial reduction in seating capacity to be closer to 25-30 percent, not 50 percent. This period will likely last four-to-six weeks, and we expect the seating reduction to create table spacing of approximately 9’-0” on center (from the typical 6’-0” on center). ”

White Paper 531

White Paper Seating Employee Relations Back of House 531

Modern Restaurant Management

JUNE 11, 2020

While having to reduce the number of seats is never ideal for a restaurant, many states are requiring it. ” Take the time to think of ways you can maintain a communal feel in your dining room while adhering to social distancing rules. .” Give your outdoor seating the same importance you give indoor.

Customer Experience 516

Customer Experience Dine-in Food Safety Kitchen Safety 516

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

MARCH 13, 2020

And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food. Continue to clearly communicate your plan of action to both customers and employees. Certain jurisdictions like New York City are requiring seating only 50 percent of capacity.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

APRIL 18, 2022

That’s not necessarily a bad thing—when you have enough staff to handle the crowd and an efficient plan to get those waiting customers seated and served in a reasonable amount of time, you can call it a successful day. Of course, you don’t want to discourage communication. Boosting Efficiency.

Seating 507

Seating Customer Experience Customer Service Take-out 507

Modern Restaurant Management

DECEMBER 13, 2021

Proactive communication and transparency is essential to managing the diner experience. Reviewers also praised restaurants for being upfront about staffing issues and communicating these challenges to proactively manage their experience. ” Proactive communication and transparency is essential to managing the diner experience.

Management 474

Management Management Seasonal Menu Customer Experience 474

Modern Restaurant Management

JUNE 25, 2020

Communicate Return Criteria. After a plan is approved, communicate directly and often with employees about the primary information relating to their return. Once your restaurant knows the exact seating layout for customers, discuss a method for employees to direct foot traffic in one direction. Promote Employee Reconditioning.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Customer communications – Email and Text. Google Rankings and Google My Business.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Modern Restaurant Management

AUGUST 25, 2020

With outdoor dining occupying the foreground, and bars and indoor dining taking a back seat to consumer preferences, it begs the question: what happens when it gets cold? This is also true if you have enabled two-way text communication between your restaurant and waiting customers.

Seasonal Menu 493

Seasonal Menu Outdoor Customer Service Catering 493

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. Send out an SMS 10 minutes after the guest is seated, just reminding them, “If something is not right, we will fix it! What’s the solution? Click here.”

Technology 445

Technology Social Media Customer Experience Communication 445

Lavu

OCTOBER 13, 2023

This should include all tables available for seating customers. Optimize seating arrangements: Arrange tables in a way that maximizes the use of available space without compromising customer comfort. This practice not only keeps the restaurant tidy but also signals to waiting customers that the table is ready for seating.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Modern Restaurant Management

JULY 13, 2020

Some reopening plans include: Communication and (re)training : Managers are required to communicate new regulations, as well as the retraining requirements, staff need to go through in order to return to work. From PPE to greeting methods to personal hygiene, it’s a whole new world for wait staff.

Consumer Goods 539

Consumer Goods Food Safety Hiring Customer Service 539

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated.

Customer Experience 506

Customer Experience Customer Service Technology Communication 506

ChowNow

FEBRUARY 21, 2025

A packed dining room is great, but without the right system, long wait times and disorganized seating can lead to frustrated customers and lost business. These apps help restaurants accept reservations online, organize their waitlists, and even optimize seating arrangements to maximize table turnover.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

AUGUST 19, 2020

Seated Acquires VenueBook. Seated acquired digital event booking platform VenueBook. With Seated Events, Seated at Home, and Seated, restaurants can drive demand to their three primary sources of revenue in a single, easy to use rewards platform.” and the surrounding region. . and the surrounding region. .”

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

7 Shifts

MARCH 16, 2020

Communicate with staff and managers. Communicate with your manager about any changes to your situation—whether you’ve recently travelled or are feeling unwell. Properly sanitize tables and seating areas thoroughly between each group. Learn more about communication ? Practice proper restaurant sanitization.

Management 369

Management Management Employee Relations Kitchen Safety 369

Modern Restaurant Management

JULY 8, 2020

contactless payment, mobile ordering, text on arrival for seating).” Text messages and notifications will give restaurants a direct bridge of communication to build stronger relationships and keep guests coming back. ” All states have guidelines to reduce contact, such as reducing capacity and utilizing disposable menus.

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

Modern Restaurant Management

OCTOBER 1, 2020

Add fields that allow for their contactless instructions, for guests who want to pop the trunk, or have orders placed in the passenger side rear seat. The specifics may vary, but the idea is that you should create convenience in the process, and simultaneously open a channel for communication today and in the future.

Delivery 493

Delivery Loyalty Program Download Online Ordering 493

Modern Restaurant Management

APRIL 22, 2020

Collaboration, cooperation and communication is what is going to get all of us through these challenging times. We ask that those "seated" at the table give a $50 dollar minimum donation. They may expand their outdoor seating and/or their counter service. The consumers will choose a wine from their own cellar.

Retail 411

Retail Seating Customer Service Supplies 411

Modern Restaurant Management

FEBRUARY 16, 2021

As President of the Food & Delivery segment of Novolex, I’ve had a front seat to these dramatic changes, and to the challenges facing the industry as it struggles to survive and adapt.

Food Safety 558

Food Safety Recycling Restaurant Law Front of House 558

Modern Restaurant Management

DECEMBER 22, 2020

Open and clear communication across our organization has been pivotal. In terms of operations, we enhanced our already stringent sanitation and safety protocols to comply with new government regulations, but ultimately, we needed to effectively and clearly communicate these changes externally to instill confidence in our customers.

Hospitality 493

Hospitality Customer Experience Food Safety Online Ordering 493

Modern Restaurant Management

JUNE 10, 2021

We expect tactics such as third-party menu markups to continue in the restaurant space and encourage brands to communicate these perks to guests. Fandango ticket kiosks arriving at theaters in the early 2000s were a dream for teenagers like myself who lacked the patience and time management skills to arrive early to get a good seat.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

OCTOBER 28, 2020

The floor plan of a seating area should not only make it easy for employees and patrons to observe social distancing guidelines, but the foot traffic flow should also make sense. Create designated areas (for curbside pickup and for those guests waiting to be seated). Clearly Communicate Safety Guidelines.

Outdoor 531

Outdoor Food Safety Social Media Food Truck 531

Modern Restaurant Management

JUNE 17, 2020

Also, take into consideration that though you only can seat 25 to 50 percent of your restaurant, you still must cover 100 percent of the hard costs, so it might not be economical for many restaurants to open for such a small amount of business. Essential to calming the storm is communication with your customers.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

JULY 20, 2021

It is a constant balancing act to maintain an optimal turnover rate—one that is long enough to allow guests to enjoy their dining experience and not feel rushed, yet short enough to maximize revenue and ensure new parties don’t have to wait a long time to be seated. It’s dining, on demand. By Capturing the Guest Impulse.

Dietary Restrictions 493

Dietary Restrictions Customer Experience Dine-in Technology 493

Culinary Cues

MARCH 26, 2022

Plain and simple – social media IS YOUR MOST IMPORTANT PLATFORM FOR COMMUNICATION. Ads in your local newspaper are more about showing that you support that paper rather than a tremendously effective way of communicating with the public. Chances are pretty good the answer will be: “Communication.” Guess what?

Cash Management 439

Cash Management Social Media Restaurant Law Communication 439

Modern Restaurant Management

SEPTEMBER 21, 2020

In a typical month, we used to help restaurants seat over four million diners. They knew Yelp could do more than just help them seat diners. As the general manager of Yelp for Restaurants , my job is to help restaurants succeed. In the first half of the year, that job suddenly got a whole lot harder. I knew restaurants were in trouble.

Front of House 488

Front of House 2009 Reservations Website Management 488

ChowNow

FEBRUARY 13, 2025

Thats why many operators are shifting to first-party ordering solutions that provide direct customer communication, better margins, and a seamless ordering experience. AI-driven reservation platforms analyze table turnover rates and guest flow to improve seating arrangements.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

JUNE 28, 2021

Adjusting Hours and Customer Communication. We walked into a restaurant and there was a sign at the host stand: “Please wait to be seated.” We were seated right away, but the server did not get to the table for almost 15 minutes. As a consultant as well as a consumer, here is what I am seeing when I go out.

Customer Service 465

Customer Service Reservations Specials Training 465

Modern Restaurant Management

JUNE 30, 2023

Keeping brand integtrity, the interior featured a walk-up counter, digital menu boards and condensed seating/waiting areas with TVs. We also created signage that communicated clearly how to queue and pick up orders, whether they were made via mobile phone or in person.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Culinary Cues

FEBRUARY 3, 2020

There is, in human nature, a desire to make a difference, to do something meaningful, or as Steve Jobs once said: “To make a dent in the universe.” Not everyone struggles with this need, but for those who are born with this deep-seated knowing desire – they understand that it is always present. Age has no barrier to this.

Seating 572

Seating Uniforms Take-out Communication 572

7 Shifts

SEPTEMBER 16, 2020

We know that that person is cute, but you must stay seated with your party. Your restaurant can communicate changes to its protocol by using a restaurant staff communications tool like 7shifts. 7shifts can help you conduct employee health screenings, communicate safety procedures to staff, and optimize labor during slower times.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

7 Shifts

OCTOBER 1, 2024

In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. You can also implement a waitlist system during peak hours to help manage overflow and make sure that guests are seated as quickly as possible. A well-designed menu is crucial for a smooth dining experience.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

JULY 22, 2021

Not to mention that after practicing social distancing for over a year, not everyone will be thrilled to go back to tight seating arrangements indoors. The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders. Online Ordering Will Continue to Thrive.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520