Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. How do you prevent cross-contact in your salad bar? Meeting the needs of gluten-free consumers also extends beyond the front of the house.

Training 449

Training Front of House Kitchen Safety Allergens 449

The Rail

JANUARY 3, 2025

This ever-changing nature makes training your staff that much more important, as your success hinges on the performance of your team. For example, training employees to not waste food and other resources is a growing priority for restaurants seeking to minimize environmental impact while maximizing efficiency.

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

OCTOBER 17, 2024

Many insurers have pulled out of the restaurant industry entirely, and some remaining insurers have greatly pulled back on the lines of business they write. Second, in the kitchen, training is a critical component of a safe workplace. Owners and operators should ensure team members are trained to safely use all equipment.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

APRIL 3, 2025

When it comes to keeping a restaurant kitchen running smoothly, it’s important to have properly trained staff, reliable procedures and effective communication. Wipe the mixer base with a clean, damp cloth, taking care to remove any residual food from under the planetary. This is a common spot for ingredients to accumulate.

Equipment 309

Equipment Food Back of House Food Order 309

Modern Restaurant Management

MARCH 20, 2025

You’re handling inventory, coordinating staff, and managing delivery routes, but everything seems to take twice as long as it should. For example, let’s say you run out of a key ingredient because inventory wasn’t tracked accurately. Investing in regular staff training is also essential.

Catering 352

Catering Delivery Customer Service Customer Experience 352

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. These actions called for creating different ways to train employees based on certain aspects of the job.

Training 370

Training Food Safety Customer Experience Insurance 370

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. We call it out. The environmental mission can come later. without interruptions. So he took action.

Sustainability 329

Sustainability Sourcing Consumer Goods Seasonal Menu 329

Modern Restaurant Management

JANUARY 30, 2025

” To discuss the firm's growth, the evolution of food marketing and its future, Modern Restaurant Management (MRM) magazine reached out to Alan A. By tying the campaign to hunger relief efforts, it aligned the brand’s goals with a critical community need, creating a meaningful connection with its audience.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

DECEMBER 2, 2024

Let’s take a closer look at those strategies. Don’t forget, too, that the upcoming Food Traceability Rule under the FSMA is set to take effect in January 2026. Also, take the time to regularly schedule refresher food safety meetings or mini-training sessions. Communicate this with the health department ASAP.

Food Safety 275

Food Safety Management Management Kitchen Safety 275

Culinary Cues

NOVEMBER 25, 2024

Taking the time to be grateful is so refreshing. Taking the time to step away from all of that, looking up to the light and reflecting on how fortunate we are is cleansing and very, very important. It can be overwhelming, pointing us down a very dark path. Happy Thanksgiving. What are you thankful for?

Food Supply 408

Food Supply Uniforms Café Take-out 408

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Scathing reviews. Shift that mindset.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro. What is Restaurant Operations Management?

Operations 195

Operations Management Management Front of House 195

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

JANUARY 13, 2022

This guide sets out six tips for improving your restaurant efficiency that can be implemented immediately and cheaper to your pocket. Provide Customer Service Training. There is a direct correlation between customer service level and staff training. Encourage Staff Members to Communicate Effectively.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

AUGUST 2, 2022

You have given raises and days off and have overlooked staff coming in late or calling out at the last minute. There are quite a few companies out there that offer this type of testing, and I found one that I felt hit the mark for me. This really opened the lines of communication for both the employee and management.

Communication 568

Communication Training Management Management 568

7 Shifts

NOVEMBER 27, 2024

Once they saw the additional features for team communication, time off requests, and submitting availability, they knew 7shifts would benefit their business. There was no learning curve — they found the app easy to use and easy to train their managers on. 7shifts was very easy to get started with. says Allie.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

MARCH 1, 2022

Empowering Employees with the Right Tools and Training. Restaurant operators could define a structured talent development program that guides high potential employees through a progressive blended learning program, laying out a logical career path and fueling their growth. Restaurant people are “people-people.”

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. We’ve put together five steps for getting the most out of your data: 1. Communicate Standards and Keep Everyone in the Loop. across your franchises.

Front of House 539

Front of House Management Management Franchise 539

Culinary Cues

FEBRUARY 8, 2020

It is easy to blame money, non-traditional work hours, unrealistic training in culinary schools, and the younger generation as a whole – but even if we (the industry as a whole) were able to snap our fingers and fix these issues, it is likely that team building and retention would still be challenging. TEACH AND TRAIN. Richard Branson.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Modern Restaurant Management

OCTOBER 14, 2022

Customers with food allergies take a great risk to eat food prepared by someone other than themselves, as they may suffer potentially severe consequences from coming into contact with a triggering allergen. Communicate Clearly. For this to happen, there needs to clear, consistent communication between various parties.

Allergens 474

Allergens Kitchen Safety Front of House Food Safety 474

Modern Restaurant Management

AUGUST 3, 2022

Coming out of some trying times, we’ve been able to open two new locations in the past year, taking us to seven total as we celebrate 10 years in business. Communication. This means considering how often to convey messages and check in with your team, along with the best channels for facilitating that communication.

Communication 508

Communication Leadership Food Supply Back of House 508

Modern Restaurant Management

NOVEMBER 25, 2020

Many consumers are still nervous about going out in public due to the fear of contracting this highly contagious virus. Demonstrate that you’re prioritizing safety and taking every possible precaution to prevent COVID-19. Communicate with Customers and Employees. Prioritize Training.

Food Safety 553

Food Safety Social Media Food Order Audits 553

Modern Restaurant Management

MAY 30, 2023

Invest in Training Seasonal Workers It might seem counterintuitive — investing time and resources into employees who will only be on the job for a few months — but making an extra effort with temporary employees will pay off. Don’t skimp on onboarding and training.

Communication 448

Communication Hiring Training Small Business 448

The Rail

MARCH 31, 2025

Communication is hard when multiple locations can get teams and office spaces out of sync. This uncertainty makes it hard to hit organizational goals, communicate consistently, and build a company culture across multiple locations. These tools allow staff to communicate and work towards the same goals.

Technology 130

Technology Operations Management Management 130

Modern Restaurant Management

APRIL 8, 2020

." What are the most effective ways to reach customers and engage with them and the community? There are many ways to engage and connect with consumers in these challenging times and we encourage business owners to take advantage of all of them. Within hours on their first day they sold out. and how they can best reach you.

Small Business 508

Small Business Social Media Consumer Goods Communication 508

Culinary Cues

NOVEMBER 2, 2024

You look around the kitchen and marvel at the amount of work that takes place each day on stainless tables, in 5 00-degree ovens, on open flames, and in dozens of pots and pans washed and rewashed countless times. You decide to walk through the kitchen during these last moments and take it all in. This is not one of those moments.

Coaching 408

Coaching Take-out Food Order Inventory 408

Modern Restaurant Management

SEPTEMBER 1, 2020

With so much focus on “going contactless”, it’s important to take steps to make sure guests feel welcome and supported in their dining experience. In this new environment, take steps to: Elevate your servers to guides. Make Staff Training a Priority. Yes, ordering and payment is important.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

Modern Restaurant Management

SEPTEMBER 19, 2022

To offer operators more support than before, we introduced new technology, prioritized omnichannel strategies, implemented a more personalized training and operations system, and adjusted our franchisee support. Enhancing marketing tactics to stand out and attract new consumers. Optimizing Your Business.

Back of House 529

Back of House Training Customer Experience Franchise 529

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. However, it can sometimes take time to get customers to respond to surveys they're given. You can also consider other types of incentives besides gift cards that you could hand out to encourage more people to do the survey.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Extra side, desert, take-home dressing, etc. Train staff to handle these calls well and keep people coming back. Here are their insights. Customers are going to be hesitant to dine indoors.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. The work doesn’t stop with launch though.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants.

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

Modern Restaurant Management

JUNE 8, 2020

” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. Automated ordering systems and mobile ordering apps need not be limited for take-out. Improve Team Communication.

FOH 507

FOH BOH Front of House Employee Relations 507

The Rail

APRIL 10, 2025

According to a study from Delierect , 43% of restaurant diners say they are willing to pay more for sustainable dishes, and 68% believe restaurants should take active steps to reduce food waste. Those who dont risk losing credibility and in a competitive market, thats not a risk worth taking. A more effective approach is transparency.

Food Supply 130

Food Supply Social Media Sustainability Sourcing 130

Modern Restaurant Management

MAY 29, 2024

Trying to apply surge pricing models in restaurants is still very early and I think we’ll see brands take a cautious approach to figure out what ‘sells.’" I think we’ll see brands really take their time, study the successes and failures of others and slowly wade into the strategy.

Pricing 482

Pricing Airlines Loyalty Program Education 482