Social Hospitality

AUGUST 13, 2020

The hospitality industry constantly changes and evolves in the face of new industry and consumer trends. Customer service is at the core of innovation and good business practices. Good customer communication is another vital pillar of long-term success in this industry. The industry never stands still.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Culinary Cues

FEBRUARY 5, 2023

Few things in life are more important than breaking bread, celebrating tradition, family, friends, accomplishments, and milestones over food that has meaning; food that represents history, culture, and good times. It is hard to remember any significant events in peoples’ lives that did not involve sitting at a table and breaking bread.

Consumer Goods 425

Consumer Goods Uniforms Café Blog 425

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. These are the restaurants where dining is much, much more than just consuming food. I get it, profit in restaurants is sometimes hard to come by. It’s so hard to make money on that 10 oz.

Pricing 365

Pricing Consumer Goods Training Small Business 365

Culinary Cues

JANUARY 4, 2021

Think of some of the great new directions (and products) that came out of this “Eureka Moment” approach: When asked what consumers thought about buying record albums in the 1990’s and beyond, it was discovered that they were miffed that they had to purchase an entire album to get the one or two songs that they really liked. Steve Jobs.

Customer Service 455

Customer Service Customer Experience Hotels Small Business 455

Social Hospitality

FEBRUARY 25, 2021

Now that restaurants and consumers have familiarized themselves with the technology, expect to see QR code usage expand and fill even more digital marketing needs for restaurants. Always press your customers to leave you good reviews if they enjoyed the meal and service. 2020 was the year of the QR code comeback.

2021 434

2021 Social Media Mobile Ordering Online Ordering 434

7 Shifts

AUGUST 18, 2021

Small gestures like these will make your service go from good to great. Accuracy is key in a world where 80% of consumers lose trust in a business if listing contact details or business name is inaccurate. According to BrightLocal , 85% of consumers trust online reviews as much as personal recommendations.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Culinary Cues

AUGUST 28, 2023

We all have good and bad days at work but typically find that the good outweighs the not so good. We can address the impact of this by working towards a four-day workweek, ensuring that employees are given normal breaks and time to consume a meal, and provided the tools that will allow them to be efficient.

Entertainment 376

Entertainment Back of House Consumer Goods Recruiting 376

Culinary Cues

FEBRUARY 22, 2021

This may be your priority, but know that those on the consuming end may not appreciate the chef’s art form. Chances are pretty good that the point of interest will be a restaurant. Restaurants are businesses as well and the customer is the other end of the restaurant tug of war.

2022 386

2022 Food Truck Front of House Point of Sale 386

Embrace the Suck

JANUARY 20, 2021

The good news : The world is not going to end! It’s not a good feeling. This will also reduce inventory and staffing as well, which is a good thing moving forward. When this pandemic hit, fear and panic consumed the media and social media channels. The bad news : Here we are, waiting for the world to end.

Social Media 417

Social Media 2001 Online Ordering Take-out 417

Culinary Cues

JANUARY 20, 2024

Here are some thoughts: [] GOOD BREAD IS AN EXPECTATION The trend of viewing bread as a separate course to be charged as an appetizer is insulting. A square of double chocolate brownie with Rocky Road ice cream, chocolate syrup, whipped cream and cherry on top represents more calories than an average person should consume in a day.

Fine Dining 402

Fine Dining Food Truck Back of House Pricing 402

7 Shifts

AUGUST 22, 2024

Uber Eats starts by analyzing its riders search data and analyzes it for insights, uncovering unmet or under-served consumer demand. How to Start a Virtual Restaurant If this all sounds too good to be true, don’t worry it’s not. Maybe starting a delivery only restaurant model seems like a good idea to you. A great burger joint?

Online Ordering 370

Online Ordering Customer Service Delivery Food Order 370

Culinary Cues

APRIL 25, 2021

It is the whole package for those who consume or prepare these foods from Confit and Cassoulet to a plate of Buccatini, or Bangers and Mash to Pigs Knuckle and Sauerkraut, or even Etouffee to Boiled Crayfish. The food is a work of art and the prices to consumers reflect the artist’s determination to seek the highest bidder.

Food 428

Food Fine Dining Café Customer Experience 428

Culinary Cues

FEBRUARY 16, 2021

Every year, a significant number of new restaurants open and almost as many close their doors for good. On occasion, a restaurant opens, the owners have the right idea, everyone in the operation rallies around core principles that find a home in consumer minds and hearts, and the place enjoys success for a long period of time.

Fine Dining 440

Fine Dining Employee Relations Front of House Small Business 440

7 Shifts

SEPTEMBER 10, 2021

It also eliminates some of the downsides of tipping like inconsistent wages, an emphasis on “good tables,” and an individual mentality among serving staff. With tipping numbers up across the board, now is a good time to think about how you can distribute them to your team more fairly. Table of Contents. What is tip pooling?

Tip Distribution 370

Tip Distribution Management Management Back of House 370

Culinary Cues

AUGUST 21, 2023

Paired with wines these menus sold for hundreds of dollars taking three or more hours to consume. Many established restaurants just couldn’t make it through and far too many closed their doors for good. Demand Without Workers: No good deed goes unpunished. People traveled cross country to experience these chef extravaganzas.

Back of House 400

Back of House Food Supply Government Dine-in 400

Modern Restaurant Management

APRIL 22, 2024

Unfortunately, the very same convenience that has been extended to consumers has also opened the door for bad actors. First, reward programs turn physical goods into digital goods that are easy to move around, have no upper-value limit, and barely need monetization.

Food 203

Food Loyalty Program Consumer Goods Customer Experience 203

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Are they an island, or do they have good connections? Investors want to see that you have good people around you.

Point of Sale 397

Point of Sale Back of House Document Download 397

7 Shifts

AUGUST 2, 2024

Below are some key restaurant metrics you should be tracking for your restaurant: Cost of goods sold (COGS) The cost of goods sold refers to the amount it costs to produce an item on your menu. To keep your restaurant in good financial standing, you should aim for at least 70%. Ideally, you’ll want this to be close to 60%.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

Modern Restaurant Management

DECEMBER 20, 2021

The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior. So what makes a good contactless menu? A good mobile experience. The good news is that it’s never been easier for restaurants to design professional-looking, state-of-the-art online menus.

Mobile Ordering 227

Mobile Ordering Online Ordering Customer Experience Consumer Goods 227

7 Shifts

AUGUST 6, 2021

When successful, they keep a restaurant in the black - but they require time, dedication, and a good bit of math to get right. Here's how to arrive at a good number for your projection: Look at past data. For the 2021 game, hungry Americans consumed a record 1.42 Reference sales data from the same time in the past few years.

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. This technology offers consumers an effortless option for payment and identity verification by simply holding their hand over a scanner.

Technology 203

Technology Mobile Ordering Consumer Goods Online Ordering 203

Culinary Cues

DECEMBER 3, 2022

I turn on the news as background noise (there’s never any good news) and I faintly catch the key points about another mass shooting, climate anomalies, political battles, the lingering pandemic, and the rising price of goods. He finished signing the invoice and said: “Everything’s good today chef, except for the raspberries.

Back of House 349

Back of House Hotels Front of House Book 349

Modern Restaurant Management

MARCH 15, 2023

Sixty-five percent of consumers say dynamic pricing would make the decision of where and when to eat more difficult; 63 percent say it would make it harder to budget their restaurant spending. Dynamic pricing is ill-suited to the restaurant industry because consumers’ biological and financial preferences around food–i.e.,

Pricing 198

Pricing Consumer Goods Customer Experience Food Order 198

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). To make sure you are successful, give them a good reason to. Why is customer retention important? This applies to in-person asking as well as online forms.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

7 Shifts

JANUARY 19, 2022

Having many restaurants to manage is a pretty good problem to have. This is a game changer when it comes to multi-unit restaurant management, where sales forecasting can be incredibly time consuming. Projections are extremely important, but are also historically time-consuming. says Tory Halpin at Fresh.

Point of Sale 370

Point of Sale Franchising Franchise Communication 370

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. Chef driven fast casual restaurants feed consumers’ desires for high quality menu items delivered quickly and on the go.

2024 189

2024 Food Truck Fast Casual Allergens 189

Modern Restaurant Management

JULY 6, 2022

Record-high inflation is hitting consumers from every angle – gas, groceries, rent – and restaurants tend to be the first place they cut spending. The lingering pressure from inflation – with no end in sight – is starting to shift consumer behavior in meaningful ways. Effect of Inflation on Consumer Demand.

Consumer Goods 197

Consumer Goods Coupons Loyalty Program Pricing 197

Modern Restaurant Management

JULY 9, 2024

Shares of major quick-service restaurant (QSR) brands experienced double-digit drops, consumer confidence declined, and traffic at fast-food restaurants was down by 2.1 Measure More Than Sales Significant changes in consumer behavior started well before the pandemic and have only persisted post-2020. Will the summer sun heat up sales?

2024 189

2024 Point of Sale Consumer Goods Pricing 189

Modern Restaurant Management

JANUARY 24, 2022

Yes, the importance of a good customer experience has always been key. But here's some good news: Restaurant technologies can not only accomplish both tasks, but they can also do it well. Capitalize on direct-to-consumer opportunities. Getting in on the direct-to-consumer game. But it doesn’t stop there.

Technology 223

Technology Front of House Back of House Online Ordering 223

Modern Restaurant Management

OCTOBER 9, 2024

According to an 84.51° study, 74 percent of US consumers under 35 snack at least a few times daily. Pairing seasonal ingredients with seasonal applications will maximize consumer interest in their menu." "Now more than ever, consumers are seeking more value menu options. ."

Seasonal Menu 180

Seasonal Menu Consumer Goods Social Media Beverage 180

Modern Restaurant Management

JUNE 20, 2023

Social proof in marketing leverages the fact that consumers trust the actions and opinions of other users to make decisions. So, when you incorporate consumer reviews and satisfied customer testimonials into your marketing collateral, you can generate more conversions. That’s why having good web hosting for SEO is important.

Social Media 203

Social Media Email Marketing SEO Consumer Goods 203

Culinary Cues

FEBRUARY 16, 2022

Desperation is never a good approach towards hiring. WHY DO YOU COOK” is an all-consuming question that gets to the heart of who the person is and what he or she will likely bring to the kitchen position. They are not looking for the limelight, but rather a place where they feel valued and secure. [] I’m good at this.

Uniforms 383

Uniforms Hiring Consumer Goods Communication 383

Culinary Cues

FEBRUARY 12, 2020

A healthy employee is an energized employee, an employee who feels good about themselves, and this will, without a doubt, impact their work and their engagement with the rest of the team. Do we (chefs) have any obligation to guide staff members towards this goal?

Education 316

Education Consumer Goods Training Back of House 316

Modern Restaurant Management

FEBRUARY 27, 2024

's 2024 Consumer Behavior Index (CBI), which examines shopper practices and preferences when interacting on and offline with local businesses, including restaurants. Just as no one wants to be catfished by a fake dating profile, consumers don't want to be misled by inaccurate business information.

Online Ordering 188

Online Ordering Consumer Goods Customer Service Customer Experience 188

7 Shifts

JUNE 20, 2022

As consumer demand rose for food delivery, ghost kitchens became an effective way to meet that demand. When is a ghost kitchen a good idea for an operator? We wanted customers to know who Hungry House was from day one, what we stood for, why we pick the brands we worked with, and what they meant to the consumer,” says Barnett.

Front of House 435

Front of House Food Truck Back of House Social Media 435

Modern Restaurant Management

MARCH 11, 2022

The increased cost of goods due to supply chain issues and economic inflation is causing brands to look for other ways to increase margins. In addition to cost savings, there is plentiful evidence that consumers prefer online ordering and will select dining brands based on the ease of that experience.

2022 208

2022 Marketing Fast Casual Mobile Ordering 208

Culinary Cues

JANUARY 15, 2020

You have your opinions based, I am sure, on your own experiences – it’s all good. Your vendors exist because you buy their goods. If the restaurant industry fails to address its employer image and change then they will find it increasingly difficult to attract and retain good employees. The ball is in their court.

Uniforms 325

Uniforms 2000 Consumer Goods Small Business 325