7 Shifts

JUNE 16, 2024

After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back. How do you create a good restaurant marketing strategy?

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Modern Restaurant Management

OCTOBER 14, 2021

This isn’t lost on the National Restaurant Association, which sent a letter to Congress this summer to highlight the results of a recent consumer confidence survey and to urge leadership to replenish the Restaurant Revitalization Fund. Keeping Pace with Consumer Behaviors. Stop trying to appeal to a wide range of customers.

Information 180

Information Consumer Goods Customer Experience Food Safety 180

Modern Restaurant Management

MARCH 4, 2021

As COVID-19 cases begin to decline and more people are talking about a return to normalcy, it’s worth a minute to reflect on what has changed for good. The pandemic accelerated digital adoption at restaurants at the same time consumers were starting to use their smartphones in ways they hadn’t before. Dirty restaurants.

Kitchen Safety 197

Kitchen Safety Online Ordering Food Safety Consumer Goods 197

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Good design practices should be the industry standard but better systems and equipment must be considered. Good mechanical design starts with ventilation, filtration and proper airflow relation.

Design 212

Design Guest Recovery Consumer Goods Fine Dining 212

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. Delivering Success with Ghost Kitchens.

Delivery 168

Delivery Kitchen Safety Social Media Online Ordering 168

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

DECEMBER 21, 2022

This will manifest itself in several ways, such as informing robotics in the kitchen for food preparation, in addition to kitchen display systems (KDS) as restaurants kitchens seek to improve efficiency and better optimize for enhance prep station capacity management. The “restaurant anywhere” experience will expand.

2023 167

2023 Loyalty Program Fast Casual Customer Experience 167

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Jerry Abiog, Co-Founder/CMO Standard Insights.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019.

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

NOVEMBER 30, 2020

But customers have always liked it because it requires a lot less work for the diner—though enormous effort to make it work seamlessly from the restaurant point of view. What's that mean for restaurant safety? The third wave of safety in restaurants is not going to be an operational issue. We're spacing people.

2021 189

2021 Kitchen Safety Food Safety Consumer Goods 189

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 215

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 215

Apicbase

AUGUST 29, 2024

F&B management oversees kitchen operations, menu development, customer service, and finances. The primary goal is to ensure customers have a positive experience through high-quality food, excellent service, and a pleasant atmosphere. What Is Food and Beverage Management? How Does Food and Beverage Management Work?

Beverage 52

Beverage Operations Management Management 52

Modern Restaurant Management

JULY 8, 2022

The open kitchen concept has become one of the biggest trends in the restaurant industry. An open kitchen makes the understanding of the whole food production process really simple. However, it is still a matter of discussion whether an open kitchen is good from an operational standpoint or not. Pros of Open Kitchen.

Kitchen Safety 166

Kitchen Safety Customer Experience Food Order Food Safety 166

Modern Restaurant Management

OCTOBER 27, 2020

A large part of their success are the innovations that are reinventing their restaurants to accommodate a changed consumer base. Open Up More 'Ghost Kitchens' Restaurant locations are having a hard time keeping up with all the mandated restrictions to dining in. Rethink the Restaurant Experience.

Innovation 223

Innovation Hiring Mobile Ordering Kitchen Safety 223

The Restaurant Group

FEBRUARY 10, 2023

A well-designed restaurant plays an important role in customer satisfaction and retention , which in turn affects a restaurant’s success. For example, if you place your dining tables near large lights, your customers may have to deal with harsh and unpleasant glare. You can consider placing your restrooms near the kitchen.

Design 78

Design Kitchen Safety Customer Service Outdoor 78

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

Apicbase

MARCH 28, 2024

Additionally, the BOH handles food safety and restaurant administration. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Food safety.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

OCTOBER 24, 2024

These trends are driven by Millennial and Gen Z consumers, who are more willing to pay a premium for sustainable products; those consumers also tend to be more online and acutely aware of the impact of business practices on the lives of people and the future of the planet. A combined score of 80 out of 200 is required. Is It Worth It?

Certification 88

Certification Fast Casual Sustainability Front of House 88

Goliath Consulting

DECEMBER 6, 2020

Consumer behavior has also shifted, many preferring contactless options and off-premise dining than dining in. For example, a study conducted by a consumer insights company Sense360 found that more than half of consumers used delivery during the pandemic either by third-party or direct ordering since COVID-19 began (2).

2021 114

2021 Mobile Ordering Food Guest Recovery 114

Modern Restaurant Management

MAY 13, 2020

It’s a good practice for the good times, too, but right now it’s absolutely essential. To keep a steady flow of customers ordering from your restaurant, ensure you have a plan in place to communicate the ways that your business is taking precautions to keep food and deliveries safe.

Kitchen Safety 167

Kitchen Safety Small Business Email Marketing Consumer Goods 167

Deliverect

DECEMBER 7, 2020

Digital solutions that helped restaurants alleviate customer safety fears and adapt to restrictions boomed and tech providers scrambled to offer new products to get restaurants on board. Consumers are embracing online ordering, curbside pickup, and delivery. And diners are looking forward to returning to normality.

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Hot Schedules

APRIL 21, 2020

Ghost Kitchen Masterminds Behind R2 Provisions, Part 2. Chef and new ghost kitchen owner, Rosana Rivera, shares how she’s adjusting restaurant operations amidst a global pandemic. OPERATING A GHOST KITCHEN DURING COVID. Rivera went on, “We also looked at what could be the most affordable for our customers.

Kitchen Safety 125

Kitchen Safety Customer Service Food Safety Point of Sale 125

The Restaurant Times

JULY 2, 2020

Along with offering quality in food and service, safety and hygiene will be of paramount importance. Right from the kitchen to the front-of-house operations, restaurant operators must strictly follow the guidelines set by the government and institute safety practices to ensure a safe and hygienic dining environment for their customers. .

Kitchen Safety 98

Kitchen Safety Mobile Ordering Food Safety Online Ordering 98

Deliverect

DECEMBER 7, 2020

Digital solutions that helped restaurants alleviate customer safety fears and adapt to restrictions boomed and tech providers scrambled to offer new products to get restaurants on board. Consumers are embracing online ordering, curbside pickup, and delivery. And diners are looking forward to returning to normality.

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Modern Restaurant Management

DECEMBER 31, 2019

They touched on topics such as delivery, ghost (dark) kitchens, automation, plant-based menu items, food waste, sustainability, staffing and retention and more. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.). Chick-fil-A.

2020 138

2020 Kitchen Safety Consumer Goods Point of Sale 138

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 215

Social Media Food Safety Cash Management Customer Service 215

Apicbase

MAY 29, 2024

Every few months, a media article declares the death of ghost kitchens as a viable business model. The truth is ghost kitchens are alive and well. Interestingly, in the article, “ghost kitchens” is enclosed in quotation marks, meaning that the term was new at the time. Market data, however, tells a different story.

Kitchen Safety 52

Kitchen Safety Online Ordering Front of House Food Order 52

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. US Foods Ghost Kitchens. Brad Duea – CEO, Restaurant REVOLUTION Technologies. US Foods Holding Corp.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Foodable

JANUARY 29, 2021

With innovations outside of BOH kitchen operations, new kiosk-style robotics are popping up everywhere, is tech able to preserve quality and experience? Consumers appreciate the transparency of the process from raw ingredients to the final product. In terms of adoption, what we're seeing is a great deal of appreciation for this.”

Food Safety 103

Food Safety BOH Kitchen Safety Food Order 103

Modern Restaurant Management

SEPTEMBER 14, 2021

Bill directs all operational and strategic planning and execution for the Applebee’s, Del Taco, MOD Pizza, Wendy’s and Olga’s Kitchen brands. Greg Fuchs serves as the Senior Facilities Manager for Applebee’s, MOD Pizza, Del Taco, Olga’s Kitchen and Wendy’s restaurants in the TSFR portfolio.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

AUGUST 3, 2020

Using order data from January 1, 2020 to June 30, 2020 and a national consumer survey, DoorDash’s mid-year report checks in on popular food trends, nationally and regionally, how users ate through social distancing, cravings across the country, and more. ” 54 percent said for as long as it takes to get good service.

2020 195

2020 Franchise Franchising Food Order 195

Restaurant365

NOVEMBER 5, 2021

A commissary kitchen is a dedicated kitchen space where a foodservice operator can process, prepare, and store food. While these types of kitchens have always been a feature of the restaurant industry, new trends in food service have led more owners and operators to consider adding them to their business model.

Kitchen Safety 148

Kitchen Safety Food Truck License Food Safety 148

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 154

Bar Cash Management Loyalty Program Point of Sale 154

Deliverect

APRIL 20, 2020

Recent consumer surveys show that 67% of US consumers will be very cautious about dining in a restaurant once they reopen, and 12% claim they may never go back to dining in at all. They’re also a good opportunity to show your brand’s personality, by including clear but fun instructions along with the ingredients to prepare the meal.

Delivery 89

Delivery Mobile Ordering Kitchen Safety Food 89

Modern Restaurant Management

JULY 20, 2021

Since morning meal visits are habitual, recovery for this daypart will depend on consumers returning to workplaces and schools. The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189