7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. Restaurant employee scheduling software Other than having a good product, your staff and how you manage them is the ultimate marker of restaurant success.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. But to be clear, multi-location restaurant management is challenging. Table of Contents.

Management 370

Management Management Document Hiring 370

7 Shifts

DECEMBER 3, 2019

Step 2: Consult With Other Multi-Location Franchisees While all of your numbers and data may point to expanding your franchise, there are details and stories about expansion that numbers can’t always tell you. Instead, you’ll have to look to those with experience and knowledge of how to expand a franchise.

Franchise 368

Franchise Franchising Audits Point of Sale 368

7 Shifts

AUGUST 18, 2024

Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. Buying into a franchise can be a good option because it provides support and brand recognition. An alternative is to buy an existing bar that is up for sale. How Do I Run a Profitable Bar?

Bar 370

Bar License Email Marketing Customer Service 370

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. Time spent on hiring is also a productivity suck, as that's time that managers and employees could be spending on other things, like focusing on the business’ growth or the customer experience. The average restaurant employee, however, change jobs every 56 days ! Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior. So what makes a good contactless menu?

Mobile Ordering 227

Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Good design practices should be the industry standard but better systems and equipment must be considered. Good mechanical design starts with ventilation, filtration and proper airflow relation.

Design 212

Design Guest Recovery Consumer Goods Fine Dining 212

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

2025 167

2025 Loyalty Program Customer Experience Online Ordering 167

Modern Restaurant Management

JUNE 2, 2022

As consumers continue to feel a greater sense of normalcy, many pandemic-related concerns have started to subside. But some, such as the popularity of technology enabled dining experiences, are staying strong. As of the spring of 2022, 71 percent of consumers indicated they had used a mobile app to order food from a restaurant.

Mobile Ordering 189

Mobile Ordering Front of House Back of House Consumer Goods 189

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

Technology 223

Technology Front of House Back of House Online Ordering 223

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 196

2021 Coupons Loyalty Program Fast Casual 196

Modern Restaurant Management

JUNE 16, 2022

Surveys have shown that these trends are driven primarily by a Millennial customer base, with 64 percent of Millennials saying food delivery and takeout are “essential to the way they live. In March 2022 alone, sales for meal delivery services increased six percent year over year, collectively, with 51 percent of U.S.

Online Ordering 188

Online Ordering Point of Sale Management Management 188

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

Modern Restaurant Management

MARCH 11, 2022

The increased cost of goods due to supply chain issues and economic inflation is causing brands to look for other ways to increase margins. In addition to cost savings, there is plentiful evidence that consumers prefer online ordering and will select dining brands based on the ease of that experience. Appeal to Mobile Gamers.

2022 208

2022 Marketing Fast Casual Mobile Ordering 208

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

DECEMBER 6, 2022

The rising cost of goods and services has given some consumers pause over how much gratuity they are willing to leave at restaurants. The Consumer Price Index for September shows an 8.5 The Consumer Price Index for September shows an 8.5 consumers surveyed are most frustrated by long delivery times.

Back of House 189

Back of House Customer Experience Point of Sale Consumer Goods 189

7 Shifts

JUNE 16, 2024

After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back. How do you create a good restaurant marketing strategy?

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Modern Restaurant Management

MARCH 15, 2023

Dynamic pricing would add friction to the guest experience, according to Capterra’s 2023 Dynamic Pricing in Restaurants. Sixty-five percent of consumers say dynamic pricing would make the decision of where and when to eat more difficult; 63 percent say it would make it harder to budget their restaurant spending.

Pricing 198

Pricing Consumer Goods Customer Experience Food Order 198

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. The result is that managers experience some pretty common challenges like compliance issues and high staff turnover. Sound familiar?

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

NOVEMBER 25, 2024

Faced with rising labor costs and increasingly price-sensitive customers, restaurant brands are exploring new ways to balance profitability with consumer expectations. Recent experiments with pricing strategies, such as summer value promotions, yielded lukewarm results, leaving operators questioning the best approach to menu pricing.

Pricing 178

Pricing 2025 Fast Casual Food 178

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. Here are some of their insights.

2023 197

2023 Loyalty Program Mobile Ordering Consumer Goods 197

Modern Restaurant Management

FEBRUARY 18, 2020

In essence, this shift should lead restaurants to embrace the idea of maintaining a truly “intelligent” smart kitchen, one that will be tech-equipped to continue evolving with consumer demands. Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

Modern Restaurant Management

DECEMBER 7, 2022

population, Gen Z is becoming a larger customer-base for restaurants. Below are a few ideas to attract Gen Z customers to your restaurant. The National Restaurant Association’s 2021 State of the Industry report showed only 83% of Gen Z consumers wanted to return to restaurants. Offer a Unique Dining Experience.

Mobile Ordering 203

Mobile Ordering Social Media Online Ordering Point of Sale 203

7 Shifts

MAY 23, 2024

This proves that any restaurant business owner who wants to survive in this economy should be open to trying unconventional sales strategies to attract customers and continue making a profit. That said, we've compiled some of the best techniques for increasing restaurant sales and taking your business to new heights.

Social Media 195

Social Media Loyalty Program Email Marketing SEO 195

Modern Restaurant Management

JULY 20, 2021

Since morning meal visits are habitual, recovery for this daypart will depend on consumers returning to workplaces and schools. The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

DECEMBER 21, 2021

While the restaurant industry has experienced major supply chain and labor issues throughout the pandemic, it is now reaching a tipping point. Here are four key areas that brands should be focusing on to help protect their bottom line and maintain a positive guest experience: Zero In on Personalization and Customer Data.

Supplies 196

Supplies Point of Sale Back of House Customer Experience 196

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Dining as a Personalized Experience.

Customer Service 176

Customer Service 2020 Social Media Mobile Ordering 176

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. An app-first experience for restaurant chains.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3

2020 196

2020 Point of Sale Fast Casual Online Ordering 196

Modern Restaurant Management

JANUARY 15, 2024

Play The Field : Some Super Bowl viewers prefer to watch the game in the comfort of their own homes, but that doesn’t mean you should lose out on sales. Everyone loves a good Buffalo wing, but don’t let that flavor be your only option. Is inflation still driving wing prices?

Food Supply 208

Food Supply Point of Sale Back of House Inventory 208

Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Instead, showcase genuine behind-the-scenes footage, staff interactions, or even customer reactions.

Loyalty Program 189

Loyalty Program Mobile Ordering Social Media Online Ordering 189

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 215

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 215

Modern Restaurant Management

MAY 31, 2022

Big data may seem like a tech-savvy buzzword, but it's a hot topic of conversation for a good reason. There's no denying that manual restaurant reporting can be time-consuming. For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting.

Point of Sale 196

Point of Sale Download POS Customer Experience 196

Modern Restaurant Management

APRIL 14, 2022

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Where to Go for What?

Retail 189

Retail Customer Experience Online Ordering Point of Sale 189

7 Shifts

JANUARY 10, 2024

iPad tipping” is growing, even in industries that don’t usually ask for them, giving consumers tipping fatigue. A service charge (or service fee) is an automatic gratuity that restaurants add to the customer’s bill, typically set at 18-20% of the check. Twenty minutes east of the White House, in D.C.’s

FOH 221

FOH Front of House Customer Service Back of House 221

Modern Restaurant Management

FEBRUARY 1, 2022

Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic. The foodservice industry workforce is projected to grow by 400,000 jobs, for total industry employment of 14.9 million by the end of 2022.

2022 207

2022 2030 Food Supply Recruiting 207

Perfect Daily Grind

FEBRUARY 25, 2020

From sparkling teas and lemonades to cold brew coffee, customers are increasingly thirsty for a more refreshing beverage than the traditional coffee shop offerings. Meeting the demand for cold drinks with a well-planned menu opens up the potential for greater profit margins, brand reinforcement, and a more premium experience for customers.

Serving 192

Serving Beverage Café Consumer Goods 192