7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. To do so, you must have an optimized website and engaging social media profiles. Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices.

Book 195

Book Marketing Email Marketing Social Media 195

7 Shifts

OCTOBER 22, 2024

72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries. The good news is there are plenty of ways to engage in local marketing, both online and offline. Local restaurant marketing can help you reach your target audience more effectively.

2025 195

2025 Marketing Social Media Email Marketing 195

Modern Restaurant Management

DECEMBER 6, 2022

The rising cost of goods and services has given some consumers pause over how much gratuity they are willing to leave at restaurants. The Consumer Price Index for September shows an 8.5 consumers surveyed are most frustrated by long delivery times. percent in the second quarter of 2022.  Today in the U.S.,

Back of House 189

Back of House Customer Experience Point of Sale Consumer Goods 189

Modern Restaurant Management

MARCH 11, 2022

The increased cost of goods due to supply chain issues and economic inflation is causing brands to look for other ways to increase margins. In addition to cost savings, there is plentiful evidence that consumers prefer online ordering and will select dining brands based on the ease of that experience. Appeal to Mobile Gamers.

2022 208

2022 Marketing Fast Casual Mobile Ordering 208

Perfect Daily Grind

MARCH 20, 2023

Between 2014 and 2021, global ecommerce sales grew by over 269%. To learn more about the rise of ecommerce in coffee, I spoke with Jolene Zehnder, Director of Sales and Operations at Mercon Specialty , Craig Russell, Managing Director and President of Mercon Specialty, and CEO of Bean Box , Matthew Berk.

Point of Sale 141

Point of Sale Consumer Goods Online Ordering Customer Service 141

Modern Restaurant Management

DECEMBER 20, 2021

The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior. So what makes a good contactless menu? A good mobile experience. The good news is that it’s never been easier for restaurants to design professional-looking, state-of-the-art online menus.

Mobile Ordering 227

Mobile Ordering Online Ordering Customer Experience Consumer Goods 227

EATER

AUGUST 20, 2024

Lille Allen Brands like Fly By Jing and Bachan’s are reaching a whole new audience from the shelves of the ultimate big-box store The last decade or so has been a golden era for cool food products sold directly to consumers online. We were finally at a point in our business where we were ready for that kind of volume,” she says. “As

Retail 118

Retail Point of Sale Food Supply 2023 118

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Early Impact of California's Minimum Wage A new edition of The Anchor from Placer.ai, written by R.J.

2024 117

2024 Mobile Ordering White Paper Food Order 117

Focus POS

FEBRUARY 10, 2022

Restaurant owners and managers work long hours, holidays, and most weekends. That’s a lot to have on your plate—on top of the normal day-to-day management of a restaurant, café or coffee shop—so it’s important to simplify whenever possible. Streamline Your Success. Not sure where to start? Customer Experience.

Mobile Ordering 146

Mobile Ordering Point of Sale Website Management Loyalty Program 146

Perfect Daily Grind

APRIL 4, 2023

It’s fair to say that many specialty coffee brands base their marketing strategies around the idea that coffee consumers want to be more connected to farmers. And while many coffee businesses believe that consumers also want to know the same information, is this really an accurate assumption? But why is this?

Consumer Goods 144

Consumer Goods Sustainability Email Marketing Café 144

Modern Restaurant Management

JUNE 15, 2021

While what consumers eat won’t change, post-COVID-19, how they will get it will. While some automation and technology solutions can require quite an investment, there are plenty of things to enhance your presence, improve efficiency and tempt consumers that are more cost effective and expedient to implement.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

7 Shifts

NOVEMBER 9, 2022

Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base. As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Next Restaurants

JUNE 4, 2024

Building out your online presence doesn’t just mean developing a slick website, either; it’s just as important for modern owners to divert resources to the social media space. Building a good relationship with diners and prospective diners doesn’t start when they step foot into your establishment.

Technology 78

Technology Loyalty Program Social Media Customer Experience 78

Modern Restaurant Management

MAY 5, 2021

More than 9,500 consumers were polled for the study , which ranks the brands on three factors –consumers’ satisfaction levels with their most recent visit, their likelihood to return to the brand soon, and their trust in the brand. Since COVID, the dynamics of consumer decision making have changed.

2021 196

2021 Coupons Loyalty Program Fast Casual 196

Deliverect

DECEMBER 27, 2020

Consumers wanted - and today crave - a convenient way to access goods and services from the comfort of their home. Consumers wanted - and today crave - a convenient way to access goods and services from the comfort of their home. And in today’s digital-first world, consumers want to order from anywhere, at any time.

Online Ordering 120

Online Ordering Ordering Mobile Ordering Point of Sale 120

Modern Restaurant Management

AUGUST 31, 2023

An increase in sales. Here are some ways: Ask your marketing and sales team. Your restaurant marketing and sales teams will always know what selling points your customers respond to best. You can leverage the expertise of a consumer PR agency to help you with this. It will also boost your restaurant's presence.

Social Media 154

Social Media Email Marketing Influencer Events 154

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels.

Fast Casual 221

Fast Casual Hiring Online Ordering Front of House 221

Modern Restaurant Management

AUGUST 12, 2020

A survey by restaurant management software company Upserve found that 64 percent of respondents were either slightly or very optimistic about the future. A survey by restaurant management software company Upserve found that 64 percent of respondents were either slightly or very optimistic about the future. Revamping the Menu.

Food Safety 203

Food Safety Online Ordering Website Management Food Order 203

Modern Restaurant Management

AUGUST 2, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of LTO impact, influencer impact and no-show fees. While sales were a concern, 49 percent of restaurant leaders reported increased sales in 2024, and 34 percent reported a drop.

Influencer 100

Influencer Pricing 2024 Social Media 100

Indoor Media

JUNE 17, 2020

Some common ways you might evaluate ad campaigns are by brand awareness, website visits, or lead generation. Some common ways you might evaluate ad campaigns are by brand awareness, website visits, or lead generation. Let’s say you spend $500 on Google Ads and increase your website visitors from 200 to 1000 per month.

Small Business 143

Small Business Advertising Coupons Point of Sale 143

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 192

2020 Influencer Point of Sale Food Safety 192

ChowNow

SEPTEMBER 9, 2024

From a Sprout Social survey , 68% of consumers say they use social media to learn about products and brands. According to Epsilon research , 80% of consumers are more likely to make a purchase if a brand offers personalized experiences. It all comes down to marketing, whether it’s a social media post or an email blast.

Marketing 78

Marketing Email Marketing Social Media Loyalty Program 78

Sling

NOVEMBER 3, 2022

Setting the right price point, though, is much more of a balancing act than this definition lets on. Examples of variables include: Production costs Revenue goals Consumer trends Competitor pricing. If the price you choose doesn’t at least cover all those cost s, your business is going to lose money with each sale.

Retail 78

Retail Pricing Point of Sale Customer Service 78

Deliverect

DECEMBER 27, 2020

Consumers wanted - and today crave - a convenient way to access goods and services from the comfort of their home. Consumers wanted - and today crave - a convenient way to access goods and services from the comfort of their home. And in today’s digital-first world, consumers want to order from anywhere, at any time.

Online Ordering 78

Online Ordering Ordering Mobile Ordering Point of Sale 78

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Keegan Brown, Marketing Manager Easy On Hold & Brand Music. What’s working right now: Hours should be updated everywhere: Facebook, google my business, yelp, your website, etc.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Tableo

JULY 20, 2023

Build a high quality email list The first step in laying a solid foundation for your email marketing campaigns begins with building a good email list. ” Create a loyalty programme where customers can accrue points for eating at your establishment. Use A/B testing to experiment and find the best subject lines for your audience.

Email Marketing 75

Email Marketing Marketing Website Management Reservations 75

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. US Foods to Acquire Smart Foodservice. US Foods to Acquire Smart Foodservice. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

Bar 154

Bar Cash Management Loyalty Program Point of Sale 154

Deliverect

MARCH 17, 2020

So how can the food industry try to keep its head above water during these difficult times, and how can consumers continue to support their local food and hospitality businesses? This solution pushes your delivery orders to your point-of-sale system, so you can easily manage your online sales channels.

Online Ordering 146

Online Ordering Merchandise Food Website Management 146

Modern Restaurant Management

SEPTEMBER 14, 2021

Cyndi directs the activities of employees in the accounting department to manage the accounting process through financial statements and is responsible for the overall management of the corporate office. In 1991 she was promoted to Accounting Manager and in 2009 to Director of Accounting.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website.

Guest Recovery 215

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 215

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Manage your team and costs. Restaurant customer relationship management (CRM) software. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

DECEMBER 4, 2020

This edition of MRM Research Roundup features the Restaurant Resilience Index, the impact of reviews, shifitng consumer preferences and the importance of rewards. Pandemic and Restaurant Demand. The COVID-19 pandemic has impacted a number of businesses, but few harder than the restaurant industry. percent demand decline.

Loyalty Program 145

Loyalty Program Online Ordering Consumer Goods Fast Casual 145

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Here are their responses. Click here for part two. Anita Adams, CEO of Black Bear Diner. Dennis Becker, CEO, Mobivity.

2020 180

2020 Online Ordering Customer Experience Point of Sale 180

Open for Business

NOVEMBER 21, 2022

Should you hire a guest experience manager? In fact, most consumers (87%) have visited a new restaurant based on finding it on social media, according to a survey from OpenTable. From there, they may check out your website and menu. But today, restaurant tech plays a major role in improving the guest experience. Quick links.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

BNG Point of Sale

AUGUST 25, 2020

What a company lists on their website may not always be accurate, with hidden costs in today’s world of advanced POS systems, it is even more complicated. This means you need to reach out to each provider to obtain a quote, making the process of securing hardware and software costs time consuming and pretty frustrating. TouchBistro.

POS 88

POS Cash Management Mobile Ordering Online Ordering 88

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. FAT Brands Chairman and CEO Andy Wiederhorn.

2020 138

2020 Kitchen Safety Consumer Goods Point of Sale 138