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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences. One answer to the brand loyalty challenge is to improve personalization. In 2025, I think we’ll see restaurants double down on personalization by leveraging AI.

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How to Train Your Staff to Communicate Effectively with Guests

Modern Restaurant Management

Make sure that the team knows what to recommend for common dietary restrictions such as gluten-free, vegetarian, or vegan. Can they comp a customer’s meal, offer a coupon or gift certificate, free dessert? Make sure that your employees know what solutions are available and when to offer them.

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Top 7 Email Marketing Tips for Restaurants

The Rail

Some information you can add in your newsletters includes updates to your menu, restaurant specials, dietary tips, what sport games and matches you plan on showing , and more. You can even throw in some coupons as incentives for both new and existing customers to visit your restaurant.

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MRM Research Roundup: Labor Struggles, Holiday Habits, and Food Truck Trends

Modern Restaurant Management

Top Concerns : Nearly 30 percent expressed some worry about personalized ordering experiences, and nearly 40 percent wouldn't trust AI with dietary restrictions. Top Appeal : Real-time order updates are the most appealing AI feature, driving app usage.

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23 Waiter Interview Questions to Hire the Best Staff for Your Restaurant

7 Shifts

What would you do if a customer tried to use an expired coupon or special offer? How do you handle special dietary requests or food allergies? What would you do if a customer tried to use an expired coupon or special offer? Tools help ensure no detail is missed, especially with special requests or dietary restrictions.

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