Modern Restaurant Management

APRIL 1, 2024

Despite a general decline in dining frequency, families have shown resilience and an increased appetite for dining out, according to Revenue Management Solutions' Q1 Consumer Survey, “ Dining Dynamics in 2024: The Shifting Landscape of Consumer Tastes.” Strategies for Attracting Family Business Given a -2.1

Catering 486

Catering Fast Casual 2024 Customer Service 486

Modern Restaurant Management

JULY 6, 2022

Here are some specific ways that consumers are responding to the current inflationary environment: Cutting discretionary spending : Unsurprisingly, cutting non-essential expenditures like travel and dining out is one of the first steps consumers take during a period of inflation. Effect of Inflation on Consumer Demand.

Consumer Goods 493

Consumer Goods Coupons Pricing Loyalty Program 493

Modern Restaurant Management

NOVEMBER 19, 2020

Unfortunately, many restaurant owners do not give the same attention to online customers compared to dine-in customers. Promo Codes and Coupons – Offering unique promo codes to new and returning customers or for special events like birthdays and anniversaries can be a great opportunity to get customers excited about their next order.

Social Media 539

Social Media Online Ordering Coupons Advertising 539

Modern Restaurant Management

JANUARY 24, 2024

Customers who install a business’s app and opt-in for push notifications feel part of an exclusive club, able to enjoy benefits — like coupons and rewards — not available to anyone not in the club. During the COVID-19 pandemic, QR codes took center stage in the restaurant industry. Another option for personalization?

Loyalty Program 493

Loyalty Program Social Media Coupons Customer Experience 493

Modern Restaurant Management

MAY 24, 2022

According to the 2021 State of the Restaurant Industry Report released by the National Restaurant Association, some 40 percent of restaurant operators across six dining models (family dining, quick service, casual dining, fast casual, fine dining, and coffee and snack) mentioned that they added a contactless or mobile payment option.

Marketing 508

Marketing Loyalty Program Fast Casual Coupons 508

Modern Restaurant Management

JULY 16, 2020

This could be demonstrations from your chef, a tour of your new private dining room, candid shots of guests enjoying the patio and fire pit, or vibrant photos of that night’s seafood special. Every day, more than 3.5 billion people sign onto social media to check what’s going on in the world. It’s not enough to post.

Social Media 505

Social Media Coupons Download Entertainment 505

Modern Restaurant Management

MARCH 23, 2020

With each delivery and/or pickup order it’s a good idea to include a coupon or gift card that can be used in the future only during a dine-in visit. This will keep your establishment top of mind for guests that may be avoiding dining inside a restaurant right now but will be craving (no pun intended) to do so in the future.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

Modern Restaurant Management

JULY 21, 2020

Having already adjusted to the rise of takeout and delivery, now restaurants are figuring out how to reopen for dine-in service while navigating social distancing and other health guidelines. Just last week, I dined outdoors at a local restaurant. It’s a new world for restaurant owners and managers.

Marketing 520

Marketing Mobile Ordering Food Safety Communication 520

Modern Restaurant Management

OCTOBER 24, 2023

Instead, two recent research reports, The State of Third -Party Delivery and The Biggest Consumer Insights Trends of 2023 (So Far) , shed light on how delivery has become a preferred dining option for many consumers and an important part of the omnichannel restaurant customer journey that brands can’t afford to overlook.

Ordering 493

Ordering Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

OCTOBER 2, 2024

Restaurant brands should take advantage of increased foot traffic by collecting and analyzing patterns in consumer dining behavior. Analyzing and acting on consumer data allows brands to provide personalized coupons, offer promotions during lower foot traffic times and build a data-driven loyalty strategy even after the promotions are done.

Loyalty Program 449

Loyalty Program Mobile Ordering Coupons Customer Experience 449

Modern Restaurant Management

JUNE 17, 2020

It is a hard reality to swallow considering COVID-19 already obliterated profits for many restaurants, restaurants that continue to face in-person dining bans or strict capacity limits. When the data sits with a marketplace, they could then start sending a restaurant’s customers coupons to different restaurants…the competition.

Delivery 490

Delivery Pricing Front of House Online Ordering 490

Modern Restaurant Management

APRIL 10, 2020

A recent survey found that 42 percent of customers will choose takeout from a restaurant if they receive offers based on their dining history and another 39 percent will choose to dine at the same restaurant. In creating this social media persona, Burger King, and other brands, establish a voice. How can restaurant brands get personal?

Customer Experience 433

Customer Experience Mobile Ordering Social Media Online Ordering 433

Modern Restaurant Management

DECEMBER 1, 2020

With new health and safety guidelines and constantly-evolving regulations, restaurant owners are faced with unique challenges to continue delivering a positive dining experience to customers. And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim.

Loyalty Program 519

Loyalty Program Customer Experience Point of Sale Employee Relations 519

Modern Restaurant Management

MARCH 27, 2024

It may take a moment out of a busy day, but the results of that gesture can be extremely valuable the next time those customers are deciding on where to dine. Anticipate the Customer’s Needs Different customers will have different preferences when it comes to their dining experience.

Customer Service 474

Customer Service Loyalty Program Customer Experience Employee Relations 474

Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. As such, it’s crucial for restaurants to find ways to increase efficiency and improve the dining experience. Bottom line?

Customer Experience 508

Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

MAY 24, 2022

According to the 2021 State of the Restaurant Industry Report released by the National Restaurant Association, some 40 percent of restaurant operators across six dining models (family dining, quick service, casual dining, fast casual, fine dining, and coffee and snack) mentioned that they added a contactless or mobile payment option.

Marketing 449

Marketing Loyalty Program Fast Casual Coupons 449

Modern Restaurant Management

JUNE 17, 2024

“Gen Z is an incredibly important audience for restaurants because this group dines out more than any other generation,” Pendrill continued. “ Our research found that 64 percent of Gen Z dine in weekly or more often, which is significantly more than the U.S. average of 39 percent across all age groups.

Operations 473

Operations Loyalty Program Mobile Ordering Consumer Goods 473

Modern Restaurant Management

OCTOBER 12, 2022

Exclusivity can offer as much or more traction as a traditional coupon or discount, with far less impact to a brand’s P&L. Exclusivity can offer as much or more traction as a traditional coupon or discount, with far less impact to a brand’s P&L. Additionally, the Backdoor “Secret.”Menu

Loyalty Program 471

Loyalty Program Merchandise Mobile Ordering Coupons 471

Modern Restaurant Management

DECEMBER 1, 2021

From a consumer perspective, this means not only that food is more expensive across the board, but also that restaurant prices are rising at a higher rate than grocery-store prices, which might make going out to eat a less appealing option than dining at home. It’s an unsavory fact: food is getting more expensive.

Loyalty Program 531

Loyalty Program Pricing Menu Mobile Ordering 531

Modern Restaurant Management

JANUARY 6, 2022

As you review your technology solutions for 2022, ensure your POS systems can handle gift cards among your other payment methods to ensure a smooth, enjoyable purchase experience, whether your customer orders online, dines inside the restaurant, picks up at the door, or pays from their cars. Offer Your Restaurant Gift Cards Digitally.

2022 493

2022 Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

NOVEMBER 3, 2020

Examples include identifying and marketing popular items such as iconic cocktails or signature entrees via special instant offers; or even offering personalized, on-the-spot coupons or gift certificates for individual items guests have just consumed or for a packaged experience (“Wine Wednesdays”). It defeats the purpose.

Front of House 547

Front of House Certification Back of House Menu 547

Modern Restaurant Management

JANUARY 12, 2022

While promotions and free benefits are a major draw for customers, loyalty programs go way beyond a 10-percent off coupon on your birthday. Loyalty programs grant organizations with the opportunity to not only retain their existing customers but turn those customers into brand fanatics. Expanding delivery methods.

Loyalty Program 544

Loyalty Program Customer Experience Social Media Online Ordering 544

Modern Restaurant Management

MAY 8, 2020

Faced with the stark reality of closed dining areas, people working from home, and home-cooked meals, COVID-19 will force a radical rethinking of Quick Service Restaurant (QSR) marketing. Overall, you have people who fear leaving their homes and won’t be quick to flock to crowded indoor dining spaces where they dine without masks on.

Marketing 442

Marketing Franchise Franchising Social Media 442

Modern Restaurant Management

AUGUST 2, 2021

“Our customers are getting back on their feet, and we’re proud to be playing a role by helping them provide a superior dining experience that brings people back.” 35 percent of ALL small businesses in the U.S. could not pay their July rent in full or on time (that’s slightly better than June, which was 37 percent).

2021 450

2021 Point of Sale Equipment 2019 450

Modern Restaurant Management

JANUARY 19, 2021

" Data is also driving the dining experience. “Data helps you create easy opportunities for the customer to come back, like programs that you can make a purchase this month and get a coupon for one next month. ." " Data is also driving the dining experience. " To listen, click here.

Coupons 305

Coupons Customer Experience Technology Dine-in 305

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Mixed take-out bag.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

NOVEMBER 3, 2022

If you send printed receipts with your products, you can include the code on the receipt and incentivize the review with a coupon code or discount on a next purchase. Third-party review platforms will allow you not only to collect reviews for Google My Business, but also on other platforms as well such as Yelp and Facebook.

Email Marketing 508

Email Marketing Customer Service Website Management Customer Experience 508

ChowNow

SEPTEMBER 16, 2020

In March 2020, searches for “restaurant takeout” on Google increased 285 percent , as diners reacted to the closure of dining rooms across the country. Marketing your restaurant is critical for reaching new customers, promoting takeout and delivery sales, and now, in certain parts of the country, in welcoming patrons back for dine-in.

Social Media 370

Social Media Online Ordering Mobile Ordering Download 370

Modern Restaurant Management

AUGUST 19, 2022

Unlike coupons or discount mailers, the proven offers are gift certificates to treat customers who are weary from unpacking boxes and painting rooms. Franchises make up a large portion of businesses in the U.S. At least 10 percent of all businesses are franchised, and foodservice leads the way. by the end of 2022. In 2021, more than 27.1

Franchise 492

Franchise Franchising Social Media Loyalty Program 492

Modern Restaurant Management

SEPTEMBER 12, 2024

Personalization ensures rewards are more relevant to customers' preferences and dining habits, increasing the perceived value of the program and encouraging frequent visits. Unlike gift cards or coupons that encourage a one-time return visit, merchandise creates long-term impressions and establishes a continuous, tangible touchpoint.

Loyalty Program 447

Loyalty Program Merchandise Customer Service Customer Experience 447

ChowNow

FEBRUARY 12, 2021

In fact, 80 percent of consumers rely on digital tools like an easy-to-use website and online ordering system , as motivating factors in deciding where they’ll dine. In the age of COVID-19, when dine-in and foot traffic are limited, being online is vital to maintaining your engagement with customers and boosting your restaurant’s success.

Email Marketing 370

Email Marketing Online Ordering Social Media Customer Service 370

7 Shifts

DECEMBER 11, 2019

Example: Quizno’s In 2009, Quizno’s decided to go head-to-head with Subway’s “Five Dollar Footlong” special, offering coupons to patrons for a free sandwich. Example: Quizno’s In 2009, Quizno’s decided to go head-to-head with Subway’s “Five Dollar Footlong” special, offering coupons to patrons for a free sandwich.

Franchise 435

Franchise Franchising Email Marketing Communication 435

Restaurant Business

DECEMBER 2, 2022

When consumers dine out, they choose where to go based on a number of factors—menu variety, value, the experience and service they get when they go to a certain place and more. Utilizing data to own the entire customer experience can help boost brand loyalty—and increase repeat visits—by enhancing the post-dining experience.

Customer Experience 246

Customer Experience Loyalty Program Email Marketing Customer Service 246

Modern Restaurant Management

JUNE 28, 2024

The main takeaway: It’s led to higher prices and lower foot traffic at many of the state’s dining establishments. With customers seemingly viewing dining out a luxury, restaurants that can differentiate themselves in terms of quality and value will have a competitive advantage.” The law changed on April 1.

2024 294

2024 Mobile Ordering White Paper Customer Service 294

Modern Restaurant Management

FEBRUARY 5, 2024

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). However, the best available coupon and fastest delivery time tied in second place. million times per month. million times per month.

2024 492

2024 Loyalty Program Food Order 2030 492

Restaurant Engine

MARCH 10, 2021

Coupons can bring in repeat customers to your restaurant. One option that hits both of those marketing goals is the restaurant coupon. By offering current customers a “come-back” type of coupon, you help strengthen their loyalty. By offering current customers a “come-back” type of coupon, you help strengthen their loyalty.

Coupons 80

Coupons Email Marketing Social Media Website Management 80

7 Shifts

DECEMBER 8, 2020

Adapting to Take-Out With many dining rooms closed due to COVID-19 restrictions at the time of this writing, you can take this idea and adapt it to take-out menus. According to a study by Quantum Workplace , highly engaged 20 percent higher sales and are 21 percent more profitable. Engaged employees are also less likely to turnover.

Front of House 370

Front of House Social Media Employee Relations Back of House 370