Modern Restaurant Management

JUNE 17, 2024

On average, Gen Z diners say they'd only wait up to 33 minutes for a delivery order. We also found that Gen Z is ordering takeout/delivery far more frequently, with 69 percent of Gen Z diners saying they order takeout or delivery weekly or more often – well above the U.S. average of 39 percent across all age groups.

Operations 473

Operations Loyalty Program Mobile Ordering Consumer Goods 473

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools.

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

ChowNow

NOVEMBER 11, 2020

Even those with their own restaurant ordering system may list their restaurant on one or more delivery apps to tap into large user bases and strong brand recognition. But with commissions taking between 15 and 40 percent of every order , these apps make it extremely difficult for restaurants to turn a profit.

Ordering 345

Ordering Loyalty Program Online Ordering Mobile Ordering 345

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

DECEMBER 2, 2019

With data showing that 65 percent of gift card recipients spend approximately 38 percent more than the face value of their cards, restaurant brands should be taking action to optimize their gift card programs for the holiday season. They are also especially appealing to younger demographics who prefer to use mobile payment methods.

Point of Sale 341

Point of Sale Email Marketing Loyalty Program Mobile Ordering 341

Modern Restaurant Management

MAY 8, 2020

88 percent of consumers are cooking more meals at home since stay-at-home orders went into effect in March. 88 percent of consumers are cooking more meals at home since stay-at-home orders went into effect in March. Mobile advance ordering will become normative, as well as alerting local customers to restaurant openings and any deals.

Marketing 442

Marketing Franchising Franchise Social Media 442

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. Our biggest challenge will be to get the right team members and develop a best in class training program to develop them.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

The Restaurant Coach University

MARCH 2, 2017

When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. We spoke to Donald Burns (aka The Restaurant Coach™) to learn why loyalty programs are a much wiser path to success than giving away your product. There are all kinds of loyalty programs.

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

Modern Restaurant Management

NOVEMBER 15, 2023

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.

Loyalty Program 275

Loyalty Program Mobile Ordering Website Management Online Ordering 275

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Consumers are still very willing to get mobile and visit your stores for pick-up. 15 percent are ordering take out/delivery with alcoholic drinks.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

APRIL 2, 2020

Rally for Restaurants is a grassroots movement built to support local restaurants and stimulate cash flow by encouraging consumers to order takeout and delivery so the foodservice community can count on the income to keep their businesses running. Toast’s public directory of participating restaurants across the U.S. restaurants.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

MARCH 16, 2020

17 percent said they were just avoiding dining-in (opting to pick-up or have food delivered), with 10 percent appearing to lean toward Ordering for Pickup only. Rakuten Ready’s ROI Study found that most consumers thought ordering in person or using the drive-thru would be fastest. Faster than order in person at Taco Bell.

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

Open for Business

JUNE 27, 2023

Loyalty programs gain popularity every year, but there’s nothing new about the practice of rewarding customers for their business. Loyalty programs have come a very long way since then, thanks in part to technology. Quick Links What is a brand loyalty program? What is the purpose of a loyalty program?

Loyalty Program 78

Loyalty Program Point of Sale Mobile Ordering Customer Service 78

Modern Restaurant Management

DECEMBER 31, 2019

” This model allows guests to order at the counter and have their food delivered directly to their table; they can order their food via delivery services; they can order in-restaurant and take their food to go; or they can enjoy their food at the bar along with a handcrafted margarita served by a bartender.

2020 345

2020 Kitchen Safety Consumer Goods Point of Sale 345

7 Shifts

JUNE 16, 2024

Best restaurant marketing ideas for 2024 Here are some of the proven and tested restaurant marketing ideas you can try in 2024: Offer your customers rewards using loyalty programs 47% of diners in loyalty programs say they use their memberships a couple of times monthly, and 32% use them several times weekly.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Focus POS

FEBRUARY 10, 2022

Convenience, loyalty, gift cards and similar functionalities are some of the most requested features by restaurateurs looking to create a customized experience for their diners. Taking mobile wallet payments from apps like Apple Pay. Another must-have module is a kitchen display system (KDS) that automates the ordering process.

Mobile Ordering 146

Mobile Ordering Point of Sale Website Management Loyalty Program 146

7 Shifts

MAY 23, 2024

Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting. Categorize your dishes in order of consumption, starting from the appetizers, then the main course, side dishes, desserts, and beverages. or "Do you want your drink upsized?"

Social Media 195

Social Media Loyalty Program Email Marketing Seasonal Menu 195

Lavu

APRIL 15, 2020

Show Loyalty to Your Loyalty Members. Most clients consistently shop at a specific store, eat at one particular eatery, or apply for a charge card to acquire points and be rewarded for their loyalty. Restaurant loyalty programs help businesses to meet their objectives by offering motivating forces to the correct clients.

Dine-in 113

Dine-in Loyalty Program Point of Sale Mobile Ordering 113

Next Restaurants

SEPTEMBER 3, 2020

Optimize Your Restaurant’s Website for Mobile Access. Failure to fully optimize a website for mobile access is one of the biggest mistakes a web designer can do when it comes to eCommerce presentation. Mobile access recently overtook the computer and that gap is only going to grow as the years roll by. Simple Website Navigation.

Design 184

Design Loyalty Program Mobile Ordering Online Ordering 184

Lavu

APRIL 22, 2020

If you haven’t taken advantage of this free online ordering and delivery integration tool, click here. Are you taking delivery orders over the phone, entering them into your POS system, sending them to the kitchen, then having your delivery driver take them to your customers? What do you need to do to set up online delivery?

Delivery 113

Delivery Online Ordering Mobile Ordering Loyalty Program 113

Touch Bistro

AUGUST 20, 2021

Did you know that implementing a restaurant loyalty program is one of the best ways to incentivize repeat business? In an industry that’s so closely tied to fluctuations in the economy and consumer behavior, restaurants depend on customer loyalty for survival. Benefits of a Restaurant Loyalty Program.

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Customer Experience 52

The Restaurant Times

JUNE 29, 2020

A well-established website that enables online ordering for a cloud kitchen business is essential for generating more orders and widening your brand’s online presence. Provide clear redirect links and add a CTA button that would lead visitors to the online food ordering page and make it easier for them to place orders.

Email Marketing 98

Email Marketing Loyalty Program Marketing Mobile Ordering 98

Restaurant Engine

FEBRUARY 9, 2022

More than 80% of mobile phone users search for restaurants in mobile apps. Your customers are ordering online, now more than ever before. With an app, your customers simply pick up their phones and order quickly from your restaurant. An App Puts Your Loyalty Program at the Forefront. They might use them.

Loyalty Program 84

Loyalty Program Mobile Ordering Social Media Online Ordering 84

The Restaurant Times

JULY 13, 2020

To get a competitive advantage, restaurants collect and analyze data on everything from which menu items sell the most, the efficiency of promotions, which source has the highest online ordering rate, etc. In order to increase engagement rates, it’s advisable to offer some incentives such as exclusive coupons, promotional deals, etc. .

Loyalty Program 90

Loyalty Program Email Marketing Online Ordering Social Media 90

Focus POS

JANUARY 18, 2022

Mobile POS. Offer a new level of customer service by speeding up checkout times with mobile POS systems. Many mobile POS systems also increase your customer convenience by offering more payment options, the ability to split checks, email receipts, and ask for client feedback. Incorrect orders. Cloud Storage Loyalty.

2022 78

2022 Technology Loyalty Program Mobile Ordering 78

Restaurant Engine

APRIL 26, 2023

(tweet this) Text messaging is cost-effective, and it can help improve customer loyalty while improving your bottom line. With text messaging, you can do the following things to increase engagement: Notify customers when their pick-up orders are ready. Let customers text to place an order. Tell them about specials and discounts.

Email Marketing 105

Email Marketing Loyalty Program Social Media Mobile Ordering 105

Restaurant365

NOVEMBER 26, 2019

User-friendly order management. While some restaurant management systems may have many features, if order management isn’t intuitive for staff and management, you may have brought an extra headache into your operations. Mobile app functionality. Streamlined inventory management. Secure POS employee management.

2020 117

2020 Management Management Mobile Ordering 117

Focus POS

MAY 5, 2020

These powerful solutions give you a bird’s-eye view into your restaurant—even when you aren’t on site—so you can forecast, schedule and order more efficiently. Generating these reports will also reveal high margin vs low margin items and which selections people aren’t ordering, so they can be dropped from the menu.

POS 120

POS Mobile Ordering Point of Sale Inventory 120

Cheetah

MAY 1, 2020

Encourage Customers to Order Food Directly from Your Restaurant Customers are eager to support their favorite mom-and-pop restaurant by ordering takeout food. What they don’t know is that every time they place an order via a third-party food delivery app it’s costing the restaurant money. Make sure you’re equipped.

Delivery 109

Delivery Food Mobile Ordering Insurance 109

BNG Point of Sale

OCTOBER 15, 2021

Mobile POS For Retail. What Is A Mobile POS System For Retail? A mobile point of sale is a system in which POS software is installed on handheld, mobile devices, such as an iPad or Android tablet or smartphone. The device functions as a mobile cash register and terminal to process sales transactions.

Retail 98

Retail POS Point of Sale Mobile Ordering 98

Mad Mobile

JUNE 7, 2024

In the past, generic loyalty programs were enough to encourage customer engagement. However, times have changed, and guests expect more from restaurant loyalty apps than ever before. In order to remain relevant in the highly competitive restaurant industry , your loyalty program needs to stand out from the crowd.

Loyalty Program 40

Loyalty Program Point of Sale Customer Experience Demo 40

Lavu

MAY 27, 2020

Khatri, CEO of Lavu and MenuDrive, wrote that the National Restaurant Association 2019 State of the Industry report indicated that nearly half of adults were more likely to order food delivery online than just two years prior. He knew that online ordering would be increasingly important to a restaurant’s success as this trend continued.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

Lavu

DECEMBER 16, 2019

While it may seem like just another trend it’s really the next best thing for expanding your customer base and building customer loyalty. How to Build a Loyalty Program. If you don’t already have a loyalty program started, you’ll need to think about the following while considering an app: know your customer base.

Loyalty Program 78

Loyalty Program Customer Service Point of Sale Mobile Ordering 78

Indoor Media

NOVEMBER 4, 2021

For example, you can advertise lunch delivery discounts if you get a lot of dinner delivery orders but few lunch orders. Use Multiple Channels to Reach Customers Customers feel more comfortable ordering takeout when you are transparent about your promotions. You can promote your takeout menu through a social media contest.

Loyalty Program 78

Loyalty Program Email Marketing Social Media Advertising 78

Restaurant Engine

AUGUST 12, 2020

Online ordering is perfect for upselling customers. They want to be able to order it the minute they think about it. Your customers believe that your restaurant should be available with an online ordering system when they want to use it. Through online ordering. 4: Promote Your Online Ordering. Craving pizza?

Online Ordering 89

Online Ordering Ordering Loyalty Program Email Marketing 89

Touch Bistro

MAY 26, 2021

With orders expected to surge on July 4th, make sure you have the right equipment and restaurant technology to safely accommodate big groups or process more online orders. A mobile POS that you can take tableside to capture customer orders. . Equipment and Technology. Delivery is big business for restaurants right now.

Specials 111

Specials 2021 Merchandise Mobile Ordering 111

Cheetah

OCTOBER 22, 2020

Resy , for example, created a mobile waitlist and capacity monitor. Start a Loyalty Program. Here are some reopening marketing pointers for your loyalty program strategy. Social media: Update information on social media, apps, online ordering website and email campaigns regarding health regulations.

Marketing 78

Marketing Loyalty Program Social Media Email Marketing 78