The Restaurant Coach University

MARCH 2, 2017

When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. CREDIBLY: What’s the main problem with a restaurant using coupons to attract customers? DONALD BURNS: I find that people who use coupons are loyal only to the coupon.

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

Modern Restaurant Management

JUNE 17, 2024

On average, Gen Z diners say they'd only wait up to 33 minutes for a delivery order. We also found that Gen Z is ordering takeout/delivery far more frequently, with 69 percent of Gen Z diners saying they order takeout or delivery weekly or more often – well above the U.S. average of 39 percent across all age groups.

Operations 189

Operations Loyalty Program Mobile Ordering Consumer Goods 189

Cheetah

JANUARY 13, 2022

From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools. million members, all driven through their mobile app. But no one forgets their mobile phone. They have roughly 14.2

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

Modern Restaurant Management

NOVEMBER 15, 2023

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.

Loyalty Program 110

Loyalty Program Mobile Ordering Website Management Online Ordering 110

Modern Restaurant Management

APRIL 13, 2021

Luckily that’s easier today with mobile advertising and restaurant owners should consider embracing this modern technology to market their business effectively. One of the most personal forms of mobile marketing, targeting based on location, has two main strategies every restaurant owner should be aware of.

Advertising 196

Advertising Mobile Ordering Website Management Customer Service 196

Modern Restaurant Management

MAY 5, 2021

“With almost 40 million alcoholic drinks sold weekly in America’s casual dining chains, small $ gains per beverage order can very quickly add up to some serious revenue gains. The Appeal of Coupons and Discounts. Coupons and discounts are also driving consumers to discover new businesses.

2021 196

2021 Coupons Loyalty Program Fast Casual 196

Open for Business

JUNE 27, 2023

In fact, loyalty programs date back to at least the Great Depression, when Betty Crocker asked customers to save their cake-mix box tops and send them back to the company in exchange for money-saving coupons for their products. Think special invite-only dinners, a tasting menu in the kitchen, a meet-and-greet with the chef.

Loyalty Program 78

Loyalty Program Point of Sale Mobile Ordering Customer Service 78

Modern Restaurant Management

JUNE 28, 2024

Customers indicate better performance across most aspects of the full-service restaurant experience — with food order accuracy (92) and waitstaff courtesy and helpfulness (90) leading the way — appreciating restaurants’ efforts to satisfy customers despite inflation.

2024 117

2024 Mobile Ordering White Paper Customer Service 117

7 Shifts

MAY 23, 2024

Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting. Categorize your dishes in order of consumption, starting from the appetizers, then the main course, side dishes, desserts, and beverages. or "Do you want your drink upsized?"

Social Media 195

Social Media Loyalty Program Email Marketing SEO 195

Restaurant365

JANUARY 27, 2022

While many restaurants offer touchless menus as a simple replacement for a paper menu, with orders made with a server at the table, some digital menu tools have added more advanced features such as pre-ordering before diners arrive at a restaurant, ordering through the digital menu, and payment processing. Streamline Operations.

Mobile Ordering 148

Mobile Ordering Social Media Customer Experience Online Ordering 148

The Restaurant Times

AUGUST 17, 2021

They are visible on a screen and generally give them the option to order online. They can be accessed via QR codes, websites, or mobile apps directly by the customers without any assistance from the restaurant staff. The orders are instantly accepted and sent to the kitchen. Customize The Menu. to their dishes.

POS 97

POS Mobile Ordering Seasonal Menu Inventory 97

Restaurant365

MARCH 25, 2020

Promote your delivery service through your mobile app and email lists, especially if your restaurant is not known for delivery and takeout. Remarketing, which you can execute on Facebook, Instagram or Google Display Network, is a way to connect with people who interact with your website or mobile app. Provide curbside pickup.

Delivery 107

Delivery Front of House FOH Mobile Ordering 107

Lavu

MARCH 19, 2020

This is why having an online ordering system for takeout and delivery is more important now than ever. You are likely aware of the online ordering efforts of many ‘big-box’ establishments, such as McDonalds, Domino’s Pizza, Starbucks, and Red Robin. If you’re a Lavu US customer needing online ordering, fill out the form here. .

Online Ordering 117

Online Ordering Ordering Mobile Ordering Social Media 117

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Lavu

APRIL 15, 2020

They assist organizations with distinguishing their recurrent clients and urge them to purchase more by giving them coupons, gift vouchers, and different motivating forces. Let them know you’re offering gift cards, and provide a special discount to loyalty members. At the same time, they are not able to see each other face-to-face.

Dine-in 113

Dine-in Loyalty Program Point of Sale Mobile Ordering 113

Next Restaurants

SEPTEMBER 3, 2020

Optimize Your Restaurant’s Website for Mobile Access. Failure to fully optimize a website for mobile access is one of the biggest mistakes a web designer can do when it comes to eCommerce presentation. Mobile access recently overtook the computer and that gap is only going to grow as the years roll by. Simple Website Navigation.

Design 185

Design Loyalty Program Mobile Ordering Online Ordering 185

Restaurant Engine

APRIL 26, 2023

With text messaging, you can do the following things to increase engagement: Notify customers when their pick-up orders are ready. Tell them about specials and discounts. Let customers text to place an order. They can do this on your website or a mobile app if you have one. Let diners know when their table is ready.

Email Marketing 105

Email Marketing Loyalty Program Social Media Mobile Ordering 105

Lavu

MAY 27, 2020

Khatri, CEO of Lavu and MenuDrive, wrote that the National Restaurant Association 2019 State of the Industry report indicated that nearly half of adults were more likely to order food delivery online than just two years prior. He knew that online ordering would be increasingly important to a restaurant’s success as this trend continued.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

Indoor Media

NOVEMBER 4, 2021

Instead, focusing on specials and promotions is best during slow periods to promote your takeout items. For example, you can advertise lunch delivery discounts if you get a lot of dinner delivery orders but few lunch orders. You can also put your menu into them so that your customers can order again.

Loyalty Program 78

Loyalty Program Email Marketing Social Media Advertising 78

Restaurant Engine

NOVEMBER 11, 2020

Make sure your subject line is personal and meaningful in order to get your email opened. What’s more, mobile readers see even less words, so keep your subject lines well under 90 characters. A typical inbox reveals about 60 characters of an email’s subject line, while a mobile phone shows just 25 to 30 characters.

Email Marketing 96

Email Marketing Marketing Coupons Mobile Ordering 96

Focus POS

MAY 5, 2020

These powerful solutions give you a bird’s-eye view into your restaurant—even when you aren’t on site—so you can forecast, schedule and order more efficiently. Generating these reports will also reveal high margin vs low margin items and which selections people aren’t ordering, so they can be dropped from the menu.

POS 120

POS Mobile Ordering Point of Sale Inventory 120

BNG Point of Sale

OCTOBER 15, 2021

Mobile POS For Retail. What Is A Mobile POS System For Retail? A mobile point of sale is a system in which POS software is installed on handheld, mobile devices, such as an iPad or Android tablet or smartphone. The device functions as a mobile cash register and terminal to process sales transactions.

Retail 98

Retail POS Point of Sale Mobile Ordering 98

Restaurant365

NOVEMBER 26, 2019

User-friendly order management. While some restaurant management systems may have many features, if order management isn’t intuitive for staff and management, you may have brought an extra headache into your operations. Mobile app functionality. Streamlined inventory management. Secure POS employee management.

2020 117

2020 Management Management Mobile Ordering 117

The Restaurant Times

JUNE 29, 2020

A well-established website that enables online ordering for a cloud kitchen business is essential for generating more orders and widening your brand’s online presence. Provide clear redirect links and add a CTA button that would lead visitors to the online food ordering page and make it easier for them to place orders.

Email Marketing 98

Email Marketing Loyalty Program Marketing Mobile Ordering 98

Aaron Allen & Associates

AUGUST 24, 2022

Pizza Promotion Taking a Political Stance Texas pizza chain, Pizza Patron, took a unique approach to pizza marketing when they offered customers a free pizza if they placed their orders entirely in Spanish. Pizza Hut recently began a pizza marketing campaign that placed a series of special offers directly onto Yahoo News’ mobile website.

Marketing 52

Marketing Loyalty Program Point of Sale Mobile Ordering 52

Apicbase

MAY 30, 2024

It’s an all-in-one tool that supercharges every aspect of your restaurant’s performance, from order accuracy to customer loyalty, and even helps you increase profit margins. The hardware includes user-friendly terminals or tablets with high-resolution touchscreens for easy order-taking. How exactly does it do that?

POS 52

POS Inventory Cash Management Point of Sale 52

Lavu

DECEMBER 16, 2019

An app will allow your customers to do a variety of activities, including: viewing their points. being notified or view discounts or specials. perusing the menus or their favorite orders. providing links to your social media or review pages. allowing table reservations. ordering food before arriving or for pickup.

Loyalty Program 78

Loyalty Program Customer Service Point of Sale Mobile Ordering 78

Touch Bistro

JULY 15, 2021

In order to make sure customers remember your restaurant long after they’ve dined with you, it’s important to define your brand identity. and adding a reservation or online ordering widget. In fact, 77% of diners visit a restaurant’s website before they dine at or order out from a venue. Define Your Brand Identity.

Marketing 77

Marketing 2021 Email Marketing Social Media 77

Modern Restaurant Management

AUGUST 3, 2020

Using order data from January 1, 2020 to June 30, 2020 and a national consumer survey, DoorDash’s mid-year report checks in on popular food trends, nationally and regionally, how users ate through social distancing, cravings across the country, and more. While tired of cooking chicken, Americans aren’t sick of ordering in chicken.

2020 195

2020 Franchise Franchising Food Order 195

Restaurant Clicks

NOVEMBER 2, 2021

Best Birthday Specials and Freebies. So, visit Outback on your special day for a free child-sized vanilla sundae. Use this coupon to get free curly fries and a small shake on your birthday. Download the Dairy Queen mobile app, and input your birthday. For something truly special, visit TGI Fridays on your birthday.

Email Marketing 110

Email Marketing Café Coupons Back of House 110

Restaurant Engine

JANUARY 13, 2021

Once you have customers on your email list you can reach them on an ongoing basis with coupons, tips, events, and more. Use these holidays to promote your menu items and specials on social media. #5: When customers “check in” to your restaurant on Facebook, you can set it up to offer a discount or coupon on a particular menu item.

Social Media 98

Social Media Marketing Email Marketing Coupons 98

Restaurant Engine

SEPTEMBER 23, 2020

Your diners want convenience, and they want to be safe while ordering food from your restaurant. This has been a fun trend for people and helps take the some of the mystery out of online ordering. These options make it easy for everyone to order. All your customer has to do is click one item and order.

2020 94

2020 Marketing Email Marketing Social Media 94

Modern Restaurant Management

MARCH 16, 2020

17 percent said they were just avoiding dining-in (opting to pick-up or have food delivered), with 10 percent appearing to lean toward Ordering for Pickup only. Rakuten Ready’s ROI Study found that most consumers thought ordering in person or using the drive-thru would be fastest. Faster than order in person at Taco Bell.

Mobile Ordering 122

Mobile Ordering Online Ordering Point of Sale POS 122

Restaurant Engine

JUNE 19, 2020

Any TikTok user who posts a video with a specialized soundtrack plus the hashtag #WhopperDance will receive a direct message with a coupon code for a $1 Whopper sandwich. TikTok is the international version of Douyin, a Chinese mobile video app, which launched in 2016. Videos with that hashtag have generated 7.4

Coupons 52

Coupons Government Mobile Ordering Healthcare 52

7 Shifts

JUNE 4, 2021

You can also be sure that you're not under ordering, which may force you to ‘86 a top menu item and leave customers upset in the process. This number can easily be pulled from your mobile POS of choice, and filtered to view by the hour, day, week, month, or year. For fine dining, around 30 percent. How to calculate it.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Restaurant Engine

AUGUST 12, 2020

Online ordering is perfect for upselling customers. They want to be able to order it the minute they think about it. Your customers believe that your restaurant should be available with an online ordering system when they want to use it. Through online ordering. 4: Promote Your Online Ordering. Craving pizza?

Online Ordering 89

Online Ordering Ordering Loyalty Program Email Marketing 89

BNG Point of Sale

OCTOBER 7, 2021

They streamline processes to record stock, manage your menu and staff, deliver detailed sales readings, and effectively take orders while ensuring you achieve profit goals. The following are some of the key benefits restaurants experience with a POS system in place: Improved Ordering for More Sales.

Point of Sale 52

Point of Sale 2021 POS Loyalty Program 52