Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. To receive funds, the applicants must complete their grant requests online. restaurant employees financially impacted by the coronavirus crisis.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

JULY 21, 2020

It’s a new world for restaurant owners and managers. Through mailed promotional flyers that contain a personalized QR code, restaurants can promote their hours, menu, coupons, reservation process and additional details about how they are operating in a today’s new environment. The best part?

Marketing 520

Marketing Mobile Ordering Food Safety Communication 520

Modern Restaurant Management

AUGUST 3, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the state of flavor, COVID-19 restaurant operations, public acceptance of delivery charges, the best of the best and the most allergy-friendly restaurant chains. While tired of cooking chicken, Americans aren’t sick of ordering in chicken.

2020 487

2020 Franchise Franchising Food Order 487

Modern Restaurant Management

DECEMBER 14, 2021

Managers lack the tools to properly schedule employees and plan for shifting consumer demands, and as a result, businesses are paying for redundant overworked labor, or having to manage with inadequate labor due to hiring challenges. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Ninety-five percent of Americans and 87 percent of those in the UK noted they often ordered take-out before stay-at-home orders began.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

JUNE 3, 2021

Order accuracy and speed top list of what consumers want. The vast majority will revisit a specific drive-thru if their order is always correct (68 percent) and service is fast (62 percent). 68 percent order directly from restaurant apps multiple times a month compared to 42 percent who never order from third-party apps.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

NOVEMBER 15, 2023

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.

Loyalty Program 275

Loyalty Program Mobile Ordering Website Management Online Ordering 275

Modern Restaurant Management

SEPTEMBER 15, 2020

These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. SALIDO leverages design, data, and workflow management to optimize both front- and back-end operations. Market Cafe is completely contact-less: guests scan and pay for all their items and leave.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Customers give the highest ratings to the mobile apps (82) and websites (81) used to place orders.

2024 294

2024 Mobile Ordering White Paper Customer Service 294

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Additionally, by keeping the menu to a limited number of dishes, you can better plan and manage your food costs. You can book online or give us a call. 1 Set goals for the event ??

Events 351

Events Social Media Kitchen Safety Seating 351

Indoor Media

JULY 29, 2020

The coupon giant boasts some significant benefits — targeted, local ads — but many users have seen its pitfalls. Groupon is a website that allows businesses to promote coupons through their website and email list. This coupon advertising program is available for all types of businesses – big and small.

Coupons 154

Coupons Advertising Website Management Small Business 154

7 Shifts

JUNE 16, 2024

Restaurant marketing strategies combine online and offline techniques to help managers create a strong brand identity, attract new customers, retain old diners, promote their restaurants, and ultimately increase revenue. For instance, you can make them your freebie whenever a customer orders a single-receipt purchase of $15.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. For instance, were you responsible for restaurant employee scheduling or managing a log book ? A hiring manager wants to know how you handle a very real, stressful part of the job. Table of Contents.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

MARCH 16, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features some surveys surrounding Coronavirus and the restaurant industry, the best locations for chefs, online payment fraud and top trends for QSRs. “As factories in China continue to come back online, products are now flowing again. .

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

Modern Restaurant Management

DECEMBER 27, 2019

The winners were generated again from winners in the five major gourmet cities, by a combination of voting from consumers on the official website (70%) and elections from the members of the American Food Association and the 3rd GCA Committee (30 percent). Please refer to the full list below or the GCA’s official website.

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2020 345

2020 Kitchen Safety Consumer Goods Point of Sale 345

Goliath Consulting

JUNE 3, 2020

Datassential, in their “Money Matters” article released in April, found that 38% of consumers planned to get restaurant food less often; 23% find and use more coupons; 22% choose less expensive restaurants; 19% choose less expensive menu items (6). Despite the odds, however, some restaurants have managed to thrive.

Guest Recovery 269

Guest Recovery Social Media Food Safety Consumer Goods 269

Restaurant Engine

JANUARY 8, 2025

This makes it vital to improve your online presence and take advantage of the latest digital marketing trends. As the online arena continues to change and evolve, staying on top of new trends is essential. You might learn that a segment of your customer list always dines with you for dinner and orders an appetizer.

2025 52

2025 Marketing Email Marketing Website Management 52

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. They should all work together to create a smooth customer journey, from their initial search on your website to when they sit down with their meal.

Seating 221

Seating Email Marketing Marketing SEO 221

Focus POS

FEBRUARY 10, 2022

Restaurant owners and managers work long hours, holidays, and most weekends. That’s a lot to have on your plate—on top of the normal day-to-day management of a restaurant, café or coffee shop—so it’s important to simplify whenever possible. How an Experienced Restaurant Solution Provider Can Benefit You. Streamline Your Success.

Mobile Ordering 146

Mobile Ordering Point of Sale Website Management Loyalty Program 146

7 Shifts

MAY 23, 2024

Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting. Categorize your dishes in order of consumption, starting from the appetizers, then the main course, side dishes, desserts, and beverages. or "Do you want your drink upsized?"

Social Media 195

Social Media Loyalty Program Email Marketing Seasonal Menu 195

Indoor Media

JUNE 17, 2020

Some common ways you might evaluate ad campaigns are by brand awareness, website visits, or lead generation. Let’s say you spend $500 on Google Ads and increase your website visitors from 200 to 1000 per month. For example, a coupon. Other kinds of actions are “call now”, “visit our website”, “complete this form”, and more.

Small Business 143

Small Business Advertising Coupons Point of Sale 143

Restaurant365

JANUARY 27, 2022

QR codes make it easy for smartphone users to visit a website, for example, without manually entering letters and numbers into their phones. With a QR code menu, diners scan a QR code with a smartphone camera and access the online digital menu that is then displayed on a smartphone. Improve Ordering Accuracy. Turn Tables Faster.

Mobile Ordering 148

Mobile Ordering Social Media Customer Experience Online Ordering 148

The Rail

AUGUST 4, 2022

You can even throw in some coupons as incentives for both new and existing customers to visit your restaurant. Here are some email marketing ideas for your restaurant’s promotional emails: Updates on deals, discounts, coupons, etc. Therefore, it is crucial that you pay attention to your online reputation.

Email Marketing 130

Email Marketing Marketing Online Ordering Loyalty Program 130

The Restaurant Times

JULY 13, 2020

To get a competitive advantage, restaurants collect and analyze data on everything from which menu items sell the most, the efficiency of promotions, which source has the highest online ordering rate, etc. Online Surveys. Online surveys are one of the most common methods to capture customer feedback for restaurant businesses.

Loyalty Program 90

Loyalty Program Email Marketing Online Ordering Social Media 90

Lavu

APRIL 15, 2020

They assist organizations with distinguishing their recurrent clients and urge them to purchase more by giving them coupons, gift vouchers, and different motivating forces. Take photos of your staff, still working on fulfilling delivery and curbside orders. Partner with other local restaurant owners to offer package deal gift cards.

Dine-in 113

Dine-in Loyalty Program Point of Sale Mobile Ordering 113

Cheetah

MAY 1, 2020

Encourage Customers to Order Food Directly from Your Restaurant Customers are eager to support their favorite mom-and-pop restaurant by ordering takeout food. What they don’t know is that every time they place an order via a third-party food delivery app it’s costing the restaurant money. Make sure you’re equipped.

Delivery 109

Delivery Food Mobile Ordering Insurance 109

Indoor Media

FEBRUARY 3, 2021

A large portion of foodies aren’t even visiting restaurants anymore and have turned instead to ordering take out through different delivery platforms. Online Menus. That being said, this is also a great way to gauge the success of your online menu. Emphasize Your Specials Online.

Menu 78

Menu Marketing Advertising Coupons 78

Restaurant Engine

JUNE 2, 2022

Using online accounts like Facebook, you can build relationships with current and potential diners. By posting regularly, responding to reviews, answering questions, and engaging with your followers, you’ll reap the benefits of your online community. #2: 5: You Can Increase Website Traffic and Drive Business to Your Restaurant.

Social Media 80

Social Media Website Management Coupons Customer Experience 80

Indoor Media

AUGUST 2, 2017

Gone are the days where dining at restaurants and ordering takeout were considered luxuries. Those are the same people who will be spreading the good word to their friends through online social shares, tweets, and hashtags – so get out there and rub elbows with them! Manage Your Restaurant’s Online Reputation.

Coupons 78

Coupons Social Media Advertising Customer Service 78

The Restaurant Group

JULY 25, 2024

Maximizing Your Restaurant’s Potential: A Comprehensive Guide by TRG Restaurant Consulting Managing a restaurant is hard work. Here’s how we do that: Crafting a Profit-Driven Menu Seventy-seven percent of diners visit a restaurant’s website before they visit one. Establishing an Online Presence People are visual creatures.

Hiring 78

Hiring Loyalty Program Website Management Cash Management 78

Deliverect

DECEMBER 30, 2019

The online delivery market continues to grow at a breakneck pace, with over 16 million USD in European revenue in 2019. How about offering some coupons and rewards? Did someone leave you an online review? If certain items or concepts are a hit, you know you’ve got a winner for your online food delivery. Stay flexible.

Delivery 78

Delivery Marketing Online Ordering Customer Experience 78

The Restaurant Times

AUGUST 17, 2021

They are visible on a screen and generally give them the option to order online. They can be accessed via QR codes, websites, or mobile apps directly by the customers without any assistance from the restaurant staff. The orders are instantly accepted and sent to the kitchen. Customize The Menu. Make Instant Updates.

POS 97

POS Mobile Ordering Seasonal Menu Online Ordering 97

Touch Bistro

MAY 26, 2021

With orders expected to surge on July 4th, make sure you have the right equipment and restaurant technology to safely accommodate big groups or process more online orders. A mobile POS that you can take tableside to capture customer orders. . Equipment and Technology.

Specials 111

Specials 2021 Merchandise Mobile Ordering 111

Xtra Chef

MARCH 25, 2020

Should you choose to accept online orders from third-party delivery services, you’ll need to get those orders into your POS system. Services such as Chowly and ItsaCheckmate aggregate and integrate those orders into the most popular systems. Safety should be top-of-mind both for your customers and your employees.

Front of House 93

Front of House Online Ordering Social Media Customer Service 93

Lavu

FEBRUARY 21, 2020

These are web-based programs that help businesses in managing their loyalty programs. They help businesses identify their repeat customers and encourage them to buy more by giving them coupons, gift cards, and other incentives. This makes retaining customers among the most important priorities for restaurant owners and managers.

Loyalty Program 78

Loyalty Program Point of Sale Website Management Customer Experience 78

Touch Bistro

JULY 15, 2021

In order to make sure customers remember your restaurant long after they’ve dined with you, it’s important to define your brand identity. Build a Website and Optimize it. Diners now use search engines like Google to find restaurants and review menus online before deciding where to eat. Define Your Brand Identity.

Marketing 77

Marketing 2021 Email Marketing Social Media 77