Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Technology 451

Technology Dietary Restrictions Mobile Ordering Point of Sale 451

Modern Restaurant Management

AUGUST 13, 2020

To keep revenue streams open amidst changing conditions, operators should look to diversify how their customers can access their services, in particular with a focus on off-premise revenue. Collecting Data to Build Customer Loyalty. Many operators were able to pivot to delivery or pick-up offerings when dining rooms closed.

Dietary Restrictions 494

Dietary Restrictions Online Ordering Customer Experience Dine-in 494

Modern Restaurant Management

JANUARY 10, 2024

The hospitality industry, a vibrant tapestry woven from warm smiles and impeccable service, faces persistent challenges amid small signs of labor market improvement. This pressing need for innovation propels the industry to seek avenues that not only overcome current hurdles but also elevate guest experiences to unparalleled heights.

Hospitality 491

Hospitality Operations Dietary Restrictions Customer Experience 491

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 448

Communication Training Dietary Restrictions Customer Service 448

ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

APRIL 26, 2024

Customers now want to see what’s in their food and have the option to adjust meals to fit their dietary needs. Contactless ordering lets customers pick their meals without speaking directly to staff, which is great for those with food allergies. When customers pay and note their dietary needs, the kitchen gets an alert.

Dietary Restrictions 252

Dietary Restrictions Allergens Point of Sale Customer Experience 252

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 311

Dietary Restrictions Food Safety Food Supply Food Truck 311

Modern Restaurant Management

DECEMBER 28, 2023

As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. They also extend to customer-facing areas of the business. The impact of AI on gathering customer feedback is truly revolutionary.

2024 311

2024 Dietary Restrictions Customer Experience Customer Service 311

Lavu

FEBRUARY 28, 2025

POS systems do more than just process payments they enable restaurants to personalize menus by analyzing customer data. Customer Insights : Track orders, dietary preferences, and trends. Why It Matters: Boosts Satisfaction : Tailored dishes meet customer preferences.

POS 78

POS Menu Dietary Restrictions Loyalty Program 78

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 476

2024 2023 Food Order 2013 476

Modern Restaurant Management

JANUARY 12, 2022

To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54 percent); delivery services (47 percent); technology such as new POS digital signage or other in-store tech (45 percent); and alternative payment methods (37 percent). "Consumers

2022 540

2022 Mobile Ordering Guest Recovery Point of Sale 540

Modern Restaurant Management

OCTOBER 9, 2024

To learn more about how restaurants can optimize and create craveworthy catering menus, Modern Restaurant Management (MRM) magazine reached out to Michelle Smart, Chief Customer Care Officer at ezCater, for real-world examples and tips. Ultimately, the best catering menus satisfy diverse audiences, tastes, and dietary needs.

Catering 221

Catering Dietary Restrictions Seasonal Menu Tip Distribution 221

Modern Restaurant Management

JANUARY 13, 2020

According to Tripleseat customers throughout the US, there was an increase in guests requesting a variety of plant-based or meatless fixings 2019, with many new plant-based options being offered. percent in the first week of January across fast casual and quick service restaurants in the UK as compared to the first week of December.

Dietary Restrictions 476

Dietary Restrictions Fast Casual Menu Tip Distribution 476

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. With AI-driven online ordering systems, like the company BigZpoon provides, this vision is becoming a reality.

Dietary Restrictions 195

Dietary Restrictions Online Ordering Customer Experience Catering 195

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before. They can also do much more.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

DECEMBER 12, 2019

The executive summary explains the business idea and provides a snapshot of your mission and how you serve your customers. This is especially true in the service industry where customers are directly connected to your staff. The way your staff treats customers will dictate the reputation of your business.

Dietary Restrictions 307

Dietary Restrictions Front of House Hiring Customer Service 307

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Modern Restaurant Management

NOVEMBER 11, 2019

Americans selected what F&B factors would sway them to a hotel either for the first time, or for a return visit, and aside from a complimentary meal or drink, the data found some of the top selections to be: A variety of food options for all dietary preferences and restrictions: More than 1 in 3 (34 percent). The Local Influence.

Travel 298

Travel Food Hotels Loyalty Program 298

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 333

2024 Loyalty Program Customer Experience Customer Service 333

Modern Restaurant Management

JULY 14, 2020

. “With 100 years of quick service success, the time has never been more perfect to envision what the next century of White Castle and the restaurant industry looks like. Restaurants interested in opting in or customers interested in recommending their favorite Black-owned restaurants can visit doordash.com/black-owned.

Mobile Ordering 412

Mobile Ordering Certification Loyalty Program Kitchen Safety 412

Goliath Consulting

JUNE 8, 2023

From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph. Delve into considerations like cuisine, ambiance, and overall atmosphere, creating an enticing experience that sets you apart from the crowd.

Dietary Restrictions 195

Dietary Restrictions Email Marketing Social Media Customer Experience 195

Modern Restaurant Management

FEBRUARY 6, 2020

” Samira Shariff brings nearly 40 years of experience building successful restaurant brands in Alberta as a multi-unit franchise owner and operator in Edmonton. In addition, her son Naheed brings more than 25 years of experience in restaurant franchising and will serve as CEO of CPK’s Alberta footprint.

Franchise 384

Franchise Franchising Fast Casual Customer Experience 384

EATER

JUNE 4, 2024

Do as the French do, and you’ll have a much better experience in Paris. Many restaurants in Paris still do only one service a night, because the French like to linger. curfew for all restaurants, bars, and delivery services. Give up some control In France, the customer is not always right; in fact, the customer is usually wrong.

Fine Dining 294

Fine Dining Reservations Seating Online Ordering 294

Modern Restaurant Management

DECEMBER 16, 2019

They are also a good choice for someone who wishes to give an experience rather than a material item,” said Riehle. Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The For customers, they are a given. percent hold more than 500 events. times and 2.8

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Squirrel Systems

FEBRUARY 13, 2025

As the hospitality industry continues to evolve, the dining experience at hotels and resorts has become a crucial element in shaping guest satisfaction. In 2025, guests are no longer just looking for a place to eatthey want a memorable, immersive experience that aligns with their personal tastes, values, and desires.

2025 91

2025 Hotels Travel Dietary Restrictions 91

Open for Business

JUNE 9, 2023

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. A complaint doesn’t have to ruin a guest’s experience—or your restaurant’s reputation—if your team handles it the right way. Empathize with their feelings of frustration.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

The Rail

JUNE 19, 2023

You can create a unique dining experience based on your traditions, culinary ambitions, and choice of dining atmosphere. One strategy that can be particularly impactful is to build a customer-centric brand. A truly customer-centric restaurant brand reflects this.

Dietary Restrictions 147

Dietary Restrictions Customer Experience Social Media Customer Service 147

EATER

FEBRUARY 1, 2022

The menu at HAGS will accommodate any number of substitutions and dietary restrictions. Waiters will sit, relaxed at your table while they take an order, or pause in the rush of dinner service to try a new wine and catch up with a regular. So what is HAGS, if not just another costly culinary experience in a cramped dining room?

Fine Dining 246

Fine Dining Front of House Dietary Restrictions Back of House 246

Modern Restaurant Management

SEPTEMBER 27, 2024

To prepare for a stronger economy, Expert Market suggests implementing targeted solutions like streamlined financial management software for owners and utilizing loyalty programs and adaptive measures to retain customers. Notably, on average, 90 percent of guests who book an experience at a business, book another experience on a future visit.

Food Truck 252

Food Truck Fast Casual 2024 Food 252

The Rail

OCTOBER 14, 2022

Of course, no food service business wants to sacrifice quality or taste simply to be allergy-friendly. When everyone is involved and on the same page, your staff will be more informed and your customers will be safer. If you really want your customers to take your allergy-friendly efforts seriously, become certified.

Allergens 147

Allergens Management Management Dietary Restrictions 147

Squirrel Systems

APRIL 22, 2024

From table-side ordering systems to kitchen automation and artificial intelligence, these innovations promise to enhance the dining experience and reshape restaurant operations. Here’s a look at how these technologies are setting the stage for a new era in restaurant service.

Technology 111

Technology Dietary Restrictions Download Loyalty Program 111

Open for Business

OCTOBER 30, 2024

Every time a guest books a table, you’re collecting data that can help you create a more personalized experience. Do they have any dietary restrictions? Encourage them to note down any relevant information they pick up during service. Your reservation system is a goldmine of information just waiting to be tapped.

Reservations 60

Reservations Email Marketing Dietary Restrictions Point of Sale 60

Perfect Daily Grind

JUNE 21, 2020

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. Credit: La Marzocco Korea.

Café 137

Café Consumer Goods Customer Experience Sustainability 137

QSR Automations

JANUARY 31, 2025

Every second counts, every ingredient matters, and every team member plays a vital role in creating a great dining experience. By reducing labor inefficiencies, restaurants can cut costs without sacrificing service quality. Eliminate delays that could lead to customers canceling their orders.

Waste 52

Waste Front of House Operations Back of House 52

The Rail

AUGUST 4, 2022

With global restaurant brands gobbling up more of the market, it has become extremely challenging for small restaurants to compete and gain loyal customers. Thankfully, email marketing for restaurants can help you pull in your target customers ! Because it works.

Email Marketing 130

Email Marketing Marketing Online Ordering Loyalty Program 130

EATER

JUNE 12, 2023

The ubiquity of more affordable chain restaurants and fast food, of predatory restaurant franchising deals, of VCs wanting to invest only in “scalable concepts” has made it all the more impressive when a place survives — almost as a public service — where the goal is not to get rich but to stay in business and to serve food to a neighborhood.

Back of House 258

Back of House Dietary Restrictions Food Truck Fine Dining 258