Remove Customer Experience Remove Customer Service Remove Point of Sale
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The Drive-Thru Customer Experience Revolutionized Through AI

Modern Restaurant Management

Last year completely upended how customers ate: Quick Service Restaurants (QSRs) heavily relied on drive-thrus for business. percent of the market share that full-service restaurants shed. The obvious problems to tackle were traffic control and speed of service. Joe Erlinger, head of McDonald’s U.S.

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THIS IS NOT THE TIME TO DISAPPOINT

Culinary Cues

Restaurants are open, and customers who have been prisoners of the pandemic are anxiously coming out of their shells and flooding to restaurants that are ill equipped to deal with the surge. Cookbook sales on Amazon spiked and grocery stores were challenged to keep food on their shelves. Hope springs eternal.

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Get These IT Essentials Right to Protect Customers’ User Experience

Modern Restaurant Management

That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. Beyond the applications that customers use to order, there are a myriad of other apps that keep restaurants running on the backend that should never be compromised.

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Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

Attracting new customers is important to every business owner. While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. Why prioritize the customer experience?

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CHEFS – VALUE and the TOP LINE DRIVE the BOTTOM LINE

Culinary Cues

How you approach profit will determine what your physical plant will look like, the scope of sophistication in your kitchen, who your vendors will be, how many employees you will hire and the depth of their experience, where you advertise and how much you invest in that, your table top appointments, and even your hours of operation.

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The American Restaurant 2022 (Post Pandemic)

Culinary Cues

To nourish and provide sustenance To offer convenience To provide a forum for conversation To create opportunities for gatherings To reward customers To provide an outlet for chef creativity To complete a neighborhood or destination To rock customers world. I know what you are thinking – WHAT!!!!

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Five Ways to Enhance and Improve the Takeout and Delivery Customer Experience

Modern Restaurant Management

As such, implementing a robust food delivery and takeout service has become critical for restaurants’ longevity and success. Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Consumers crave convenience.