EATER

MARCH 25, 2025

Hes also become a self-appointed champion for those independent restaurants, which frequently end up with lines of customers out the door after Lee posts a positive review. I dont think weve necessarily stayed away from all the issues and the controversy, but Ive definitely stayed away from a lot of it because I keep to myself.

Social Media 247

Social Media Small Business Front of House Point of Sale 247

Modern Restaurant Management

JANUARY 6, 2023

So, ghost kitchens come with many advantages for restaurant owners, but what about the customers? Yes, customers have to pay extra for a delivery fee, but the food itself generally costs less because, as we explored above, the restaurants have so much less overhead. The Communal Experience. The Experience of Being Waited On.

Customer Experience 473

Customer Experience Food Order Dine-in Delivery 473

Modern Restaurant Management

JUNE 26, 2024

But what do customers want from the drive-thru experience and how can QSRs better meet those needs? Guests have high expectations for their drive-thru experiences. Customers want seamless interactions where their orders are taken correctly the first time. How will the drive-thru change in the coming years?

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

NOVEMBER 3, 2022

Sometimes customers will naturally come to your Google My Business profile and drop you a review – especially if they had a negative experience. But you’re missing out on a ton of opportunity if you’re not asking your customers for a review of your product or service.

Email Marketing 508

Email Marketing Customer Service Website Management Customer Experience 508

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

JANUARY 26, 2022

In fact, before COVID in 2016, both single people and couples spent a total of 35 million dollars on Valentine’s day experiences. A prix fixe menu features a fixed multi-course meal that is served to all customers on a specific night, often for holidays like Christmas and Valentine’s Day. Create a Prix Fixe Menu.

Social Media 563

Social Media Seasonal Menu Advertising Events 563

Modern Restaurant Management

MARCH 4, 2022

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize.

Customer Service 592

Customer Service 2022 Food Order Delivery 592

Modern Restaurant Management

MARCH 20, 2020

With every online order, millions of customers are entrusting restaurant owner/operators with their most essential information. However, thanks to the explosion of online ordering, owner/operators are left managing massive data sets — without any experience in doing so. In fact, global research and advisory firm Gartner Inc.

Online Ordering 540

Online Ordering Email Marketing Website Management Franchise 540

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019.

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

FEBRUARY 10, 2020

Your customers will recognize your business (or not) by your logo. But, if you have a playful style that could be embodied by a mascot character, consider developing a fun mascot figurehead to speak directly to your customers from your social media posts, signage, menu, website, and maybe even merchandise. Your Website. Your Menu.

2020 555

2020 Uniforms Online Ordering Design 555

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. The last thing you want to do is promise customers delivery times that you have no chance of delivering.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

DECEMBER 16, 2021

Restaurants can soften the impact of the labor shortage in 2022 by doubling down on retention, shaking up the traditional business model and taking advantage of technology to increase efficiency and streamline the dining experience. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” ” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

EATER

JANUARY 30, 2025

Whitney recommends pairing the dip with crispy wontons, though in my experience, its also good with tortilla chips as long as theyre sturdy. Its the definition of nothing fancy: mix a few ingredients together, heat, eat, boom, done. I suppose you could also upgrade with real crab, thought I havent.) The recipe lives on her Instagram.

Back of House 269

Back of House Definition Take-out Entertainment 269

Modern Restaurant Management

JULY 22, 2021

Let’s observe some of the established ones that emerged in the restaurant industry in the past year – and won’t fade away any time soon: Customer Habits Have Changed, Undeniably. Restaurant owners have learned that such data is a priceless resource for improving customer relationships and, ultimately, increasing profits.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

AUGUST 28, 2020

Let’s face it: these past several months have been tough on restaurant owners, customers and communities. In traumatic times, the impulse is to come together with friends in familiar places to share our experiences and comfort with one another. The project received raving reviews from customers as well as local media attention.

Social Media 482

Social Media Food Truck Food Safety Customer Experience 482

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Following are some of the major restaurant trends to watch out for in 2022.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. In addition, many restaurants are now using digital menus in-house.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Perfect Daily Grind

JULY 28, 2022

But what’s the clear definition? Although there is no formal definition, micro roasters are defined by some sources either by the batch capacity of their machine, or the amount of coffee they roast. For the former definition, some say micro roasters are commercial operations that routinely use 1kg to 3kg capacity machines.

Definition 173

Definition Small Business Consumer Goods Equipment 173

Modern Restaurant Management

JANUARY 12, 2021

Even before a pandemic spread across the globe in early 2020, customer experience (CX) was always key to the success of restaurant brands. A recent Deloitte report says 60 percent of guests indicate that a positive experience will cause them to dine at a restaurant more frequently. Meeting or Exceeding Customers’ Needs.

Fast Casual 411

Fast Casual Food Safety Loyalty Program Customer Experience 411

Modern Restaurant Management

NOVEMBER 7, 2023

Effective full-funnel marketing strategies are vital for the success of any business, but are definitely the garnish on top for those in the food and beverage industry. It allows businesses to engage with current customers and help build organic brand ambassadors while also serving up content in front of new customers.

Marketing 508

Marketing Social Media SEO Front of House 508

Modern Restaurant Management

NOVEMBER 25, 2019

Social media is one of the fastest and most efficient ways to communicate with your target market of potential customers and to engage with existing customers to encourage repeat business. With the right kind of social media marketing, your restaurant can start to build a customer base through word of mouth.

Social Media 440

Social Media Marketing Customer Experience Consumer Goods 440

Modern Restaurant Management

MARCH 6, 2020

Definitely not.) 2019 was the year of customer convenience, and 2020 will be the year of customer satisfaction. With so little margin for taking risks, restaurants need to focus on improving speed-of-service , reducing wait times, and improving the customer experience. So what new trends will 2020 bring?

2020 515

2020 Coaching Front of House Customer Service 515

Modern Restaurant Management

NOVEMBER 26, 2019

With the lowest unemployment rate we've seen in two decades, employers are definitely feeling the fact that we are experiencing a job seekers market. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants.

Hiring 472

Hiring Recruiting Restaurant Law Customer Experience 472

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Disinfecting areas of the restaurant far more frequently and definitely between the turnover of any tables / chairs. and BOH (including cooks, chefs, etc.). Set seating times.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

SEPTEMBER 18, 2020

But one thing is for sure: the COVID-19 pandemic has forever changed the restaurant dining experience. Yes, we will still have desserts, and fried foods, but restaurant customers are starting to demand fresh and nutritious immune boosting superfoods and fresh vegetables to keep healthy. What will we remember most about 2020?

Food Truck 508

Food Truck Outdoor Food Safety Dine-in 508

Modern Restaurant Management

FEBRUARY 5, 2020

Traditional discounting and promotions can help combat season-specific shortfalls, but in our experience at Carl Marks Advisors, it’s critical that these restaurants address the wider industry challenges by making a definitive choice about the specific tactics used to target the type of customer they wish to attract: favorite or frequent.

Customer Experience 375

Customer Experience Casual Customer Service Advertising 375

Modern Restaurant Management

MARCH 13, 2020

Yes, the industry is taking a temporary hit as consumers are choosing to eat at home; however, once the global community re-emerges, sales will lift and brands will once again be there to serve their customers. 2: Practice Adaptability. This requires a shift in focus. Adaptability is a key characteristic during times of constant change.

Leadership 539

Leadership Sports Catering Customer Service 539

Culinary Cues

JANUARY 3, 2023

How we greet and welcome people into our fold does have an impact on the quality of the product and experience we offer. Customers would like up, sometimes around the block, hoping for a seat in her rather small restaurant where she featured, what we called – blue plate specials. This love is what we call “hospitality”.

Hospitality 387

Hospitality Customer Experience Customer Service Small Business 387

Modern Restaurant Management

SEPTEMBER 17, 2020

Successful restaurants do not sell food: they tell a story, offer experience and appeal to emotions. Both those who already know and love your dishes and those who cannot visit your location will be thrilled to be able to bring your experience into their home. Teach Professional Skills. Produce a Restaurant Reel.

Marketing 508

Marketing Social Media Food Supply Back of House 508

Modern Restaurant Management

JULY 20, 2021

Snack, which has benefited from more flexible schedules blurring the dayparts and customers' hesitancy to dine in, is the only daypart that has increased visits over the past year. “RTDs [Ready to Drink] definitely offer consistency and speed of service… there’s definitely opportunity for increased engagement there.”

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. They Save Your Staff Time.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

Modern Restaurant Management

OCTOBER 19, 2022

When done right, SEO can build brand awareness, increase web traffic and drive overall online customer engagement. Google’s goal is to create a great user experience by providing its users with high quality results so that they keep using Google. Another great opportunity to boost local SEO is when customers leave reviews.

SEO 474

SEO Social Media Website Management Online Ordering 474

Culinary Cues

MAY 3, 2023

Great bread IS ESSENTIAL in any level of restaurant experience. What is the definitive difference between good and incredible pizza? Your customers will rave, and you can raise your prices to cover the difference. Bakers know it, many chefs know it, and the customer craves it. Why is it overlooked so often?

Food Truck 470

Food Truck Customer Experience Take-out Food Supply 470

7 Shifts

APRIL 15, 2020

Find a dedicated pickup spot If you don’t have drive thru, it’s definitely difficult to serve the customers outside the restaurant. Try to find a dedicated place for customers where they can park safely and pick-up the food. Customers can leave a note through text or on the phone describing the car and plates.

Online Ordering 362

Online Ordering Email Marketing Social Media Food Order 362

Culinary Cues

DECEMBER 26, 2020

This is where the restaurant industry is today, this is where chefs, cooks, and restaurateurs sit in the moment, and this is what keeps us all up at night – challenges without definitive answers. Fighting the common sense approach to limiting customer and employee exposure may make sense emotionally, but it is not realistic.

Fine Dining 481

Fine Dining 2008 Kitchen Safety Customer Experience 481