ChowNow

FEBRUARY 7, 2025

Many restaurant operators have misconceptions about average order volume (AOV) and how it works, making statements like: I need more customers to make more money. In fact, boosting AOV is one of the easiest and most effective ways to increase revenue while improving the customer experience for your guests.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

APRIL 4, 2025

“Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.” We also pay close attention to the food left behind on the plate when a customer leaves. It’s important to pay attention to what customers want.

Social Media 221

Social Media Customer Service Customer Experience Influencer 221

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. A strong restaurant brand goes beyond a logo.

Social Media 251

Social Media Email Marketing Customer Experience Loyalty Program 251

Modern Restaurant Management

AUGUST 25, 2023

Countless studies support the value of music in restaurants and hospitality in helping to create a customer experience. One study from 2019 from HUI Research suggests that music is not only a key part of creating a restaurant’s brand experience, but choosing the right music can actually lift sales by almost 10 percent.

Design 416

Design Back of House Front of House Customer Experience 416

7 Shifts

OCTOBER 22, 2024

From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. If your website isn’t optimized for mobile, you could be losing out on potential customers. This way, you won’t need to code your site from scratch.

Book 195

Book Marketing Email Marketing Social Media 195

ChowNow

MARCH 21, 2025

Understanding your target market is the foundation of making smart decisions for your menu, pricing, and overall guest experience. Key customer factors that influence dining preferences, from demographics to behavior. A restaurant target market is the specific group of customers your restaurant is designed to attract.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. The problem isnt your food or serviceits visibility and customer engagementand were going to help you fix that. Optimize your Google Business Profile.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

SEPTEMBER 11, 2024

Future foodspaces will need to be designed to meet the personalized needs of diverse customer bases, according to Culinary Crossroads: How Societal Shifts Are Defining Tomorrow’s Dining , the latest whitepaper from IA Interior Architects research initiative, HumanX. "The

Fine Dining 450

Fine Dining Customer Experience Design Dine-in 450

Modern Restaurant Management

APRIL 14, 2022

At first glance, factors influencing where to grab a quick bite to eat may seem different from those behind buying a new pair of shoes. Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Create an Experience in a Paper Bag. Where to Go for What?

Retail 474

Retail Customer Experience Online Ordering Point of Sale 474

Modern Restaurant Management

FEBRUARY 24, 2025

Although concerns about customer sensitivity influenced pricing decisions, only 9 percent of restaurants did not change prices in 2024, down 19 percent from 2023, indicating a stronger shift towards strategic price increases. Revenue growth in 2024 was largely driven by menu price adjustments.

2024 251

2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

FEBRUARY 27, 2025

Miami-based brand I Heart Fries teamed with Artist, Athlete, Activist, Celebrity Influencer Dylan Gonzalez to launch an international franchise expansion effort. Each country has its own rules and customer preferences, so we must be strategic. Experience is great, but notr equired. JA: Social media is huge for us.

Franchise 221

Franchise Franchising Social Media Influencer 221

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024 506

2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

MARCH 24, 2025

In show of changing customer preferences, over half of the brands on this year’s list are new (27) compared to last year. Consumers are being more intentional with their spending and seeking out restaurants that provide a satisfying experience without breaking the bank. Brands like BB.Q

2024 221

2024 2023 Customer Experience Pricing 221

Perfect Daily Grind

SEPTEMBER 30, 2020

Many of these spaces were repurposed factories or storefronts, and had not truly been designed with customer experience in mind. . I spoke to some baristas and café owners to learn about more of the factors that influence café design. Exploring Some Of The Major Trends In Café Design. Read on to learn more.

Café 172

Café Influencer Design Social Media 172

ChowNow

MARCH 27, 2025

These metrics give you a clear picture of your delivery performancefrom order volume and customer retention to delivery speed and profitability. This might seem like a small detail, but it plays a big role in the overall delivery experience and significantly impacts customer experience. What Impacts Order Volume?

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

Modern Restaurant Management

MARCH 16, 2023

And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. Music can help restaurants strengthen relationships with their customers and build loyalty. It’s no surprise that music has a powerful impact on our emotions and overall satisfaction with an experience.

License 473

License Loyalty Program Customer Experience Customer Service 473

Lavu

MARCH 21, 2025

Restaurants can now use customer data to enhance restaurant menu design, creating smarter menus that increase profits and improve the dining experience. This approach also helps reduce food waste and maximize customer satisfaction. Better Customer Service Cater to dietary trends and preferences. Ready to learn how?

Design 78

Design Menu Seasonal Menu Point of Sale 78

Modern Restaurant Management

JUNE 29, 2020

Focusing on customer experience may seem like a luxury for restaurateurs struggling to keep their doors open, but it may prove to be the difference between those that survive and those that get added to the list of tragic COVID-19 business casualties. I have seen firsthand how this is playing out. The Best Defense is a Good Offense.

Kitchen Safety 553

Kitchen Safety Customer Experience Website Management Mobile Ordering 553

The Rail

MARCH 25, 2025

By Jordan Hayes, Contributor Relocating a restaurant is a major event that offers an opportunity to rebrand, refresh, and create excitement among your customers. A well-planned announcement not only reassures loyal patrons but also attracts new customers eager to explore your new location.

Social Media 130

Social Media Email Marketing Customer Experience Events 130

Modern Restaurant Management

AUGUST 2, 2023

By understanding customer behavior, strategically placing high-profit items, and incorporating innovative pricing strategies, restaurant owners can transform their menu into an influential factor driving business success. Let's explore how strategic menu design can enhance your restaurant's efficiency and profitability.

Menu 419

Menu Cash Management Seasonal Menu Customer Experience 419

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

NOVEMBER 29, 2023

Cultivating a positive brand image, building customer affinity and differentiating from the competition are essential components of any forward-thinking business strategy. This can be achieved through a variety of tactics, such as media coverage, influencer partnerships and social media campaigns.

Social Media 493

Social Media Employee Relations Food Safety Customer Service 493

ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Too high, and youll drive customers away. High-end restaurants can charge more for the experience, leaving wiggle room for a higher food cost percentage.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

FEBRUARY 25, 2022

To stand out and get more customers means focusing more on marketing. Whether you’re eat-in only or you’re offering deliveries, you're not going to get far in 2022 without a well-designed website. Having a website isn’t enough if you want potential customers to find you before your competitors.

2022 531

2022 Marketing Email Marketing Social Media 531

EATER

AUGUST 19, 2021

From eye-catching labels for chile sauce to restaurant wallpaper, Overice founder Meijun Li translates culinary vision into visual design In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Today’s installment: Meijun Li.

Design 307

Design Food Social Media Merchandise 307

Modern Restaurant Management

MAY 24, 2024

How can you keep customers returning to your restaurant when so many choices exist? This stresses the need for customer retention programs. Today, customers find restaurant brands through influencers, social media, review sites, and multiple channels. It increases the restaurant sales and builds a loyal customer base.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. But first, why is customer retention such a big deal? Sales: 80% of sales typically come from 20% of clients. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

OCTOBER 14, 2020

You can use it to lay out your menu items in a way that influences your customers to purchase more, increasing the average order value. With the use of digital signage software, you can be creative with how you use this technology to increase sales and customer engagement. Upsell Your Customers by Featuring Sides and Desserts.

Customer Experience 550

Customer Experience Customer Service Influencer Menu 550

ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

EATER

NOVEMBER 27, 2024

A Thanksgiving-inspired plate of sauteed turkey breast with cornbread dressing and cranberry au jus has been particularly popular with customers. She draws on her Taíno roots alongside West African and European ancestry to create dishes celebrating a rich tapestry of cultural influences.

Innovation 318

Innovation Food Truck Seasonal Menu 2004 318

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 15, 2021

However, that’s dependent on redefining the term “customer” from wholesaler and retailer to end user. The strategic choice of a primary customer helps define business strategy and the distributor is in a unique position, given the pandemic driven market shift, to refine who the primary customer is.

Food Supply 493

Food Supply Supplies Food Point of Sale 493

ChowNow

FEBRUARY 12, 2025

Email marketing might not be as flashy as social media marketing, but for restaurants, its possibly the most effective way to stay connected with customers. Unlike social media platforms, where the algorithm overlords dictate who will and will not see your posts, emails go straight to your customers inboxeswhich they check daily.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. An app-first experience for restaurant chains.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

MARCH 9, 2022

Events like this not only ruined our entire eating experience, but also prevented us from ordering food from this restaurant for a while. Restaurant owners are using intelligent packaging to keep food warm, hygienic, presentable, and ready to eat from kitchen to customer plate. Delivery of cold food leads to loss of customer.

Compost 520

Compost Sustainability Online Ordering Kitchen Safety 520

Culinary Cues

OCTOBER 24, 2020

Consider this – the menu is the most important component of a successful restaurant and once designed it can, and should, impact every other aspect of the business. When a menu lacks continuity, then the experience suffers and the customer is left – confused. [] AN ATTEMPT TO PLEASE EVERYONE.

Menu 450

Menu Seasonal Menu Front of House Café 450

Modern Restaurant Management

JUNE 26, 2024

But what do customers want from the drive-thru experience and how can QSRs better meet those needs? Guests have high expectations for their drive-thru experiences. Customers want seamless interactions where their orders are taken correctly the first time. Brands should first examine their customer journey and pain points.

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437