Customer Experience Dine-in Take-out 
Modern Restaurant Management
MARCH 11, 2025
"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. These changes have become permanent shifts in how they target customers, market themselves, and design their offerings."
Modern Restaurant Management
SEPTEMBER 23, 2020
Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Here are five tips for planning for the future to provide the best service: Understand Your Customers. The people that answer the phone for takeout orders are now your frontline for customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Modern Restaurant Management
DECEMBER 6, 2024
We’ve seen firsthand how social media generates buzz—especially when our famous customers get involved. By regularly sharing and reposting moments like these with high-quality photos, engaging stories, and thoughtful responses to comments, we keep our audience excited about the Health Nut experience.
Modern Restaurant Management
AUGUST 3, 2021
As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. The entire dining experience has changed in the wake of the pandemic.
7 Shifts
NOVEMBER 24, 2024
Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge. Let’s take the guesswork out of starting your food business and set your establishment up for success.
Modern Restaurant Management
NOVEMBER 14, 2024
With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. or place an order (for take out). or place an order (for take out). menu, hours, etc.), menu, hours, etc.), It slows down the process tremendously.
Modern Restaurant Management
JANUARY 10, 2025
As the restaurant industry moves into 2025, design is taking center stage as a key driver of guest experience, operational efficiency and brand storytelling. Positioning the bar as a brand extension and understanding the role it plays within the experience is a critical component.
Expert insights. Personalized for you.
376 
Let's personalize your content