Restaurant Business

OCTOBER 23, 2024

A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. This transformation is not just about automation; it's about creating smarter, more efficient, and more personalized dining experiences.

Customer Experience 122

Customer Experience Operations Back of House Customer Service 122

Modern Restaurant Management

OCTOBER 27, 2020

Extraordinary times always seem to lead to extraordinary innovations, and the restaurant industry is currently in the midst of perhaps the greatest time of upheaval, ever. A large part of their success are the innovations that are reinventing their restaurants to accommodate a changed consumer base. Rethink the Restaurant Experience.

Innovation 223

Innovation Hiring Mobile Ordering Kitchen Safety 223

7 Shifts

JULY 16, 2021

Sourcing Equipment. Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. This includes but is not limited to your equipment, permits, menu, and marketing. Conduct a Feasibility Study. Create a Menu.

License 459

License Hiring Equipment Small Business 459

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

APRIL 9, 2020

Against a backdrop of rapidly changing customer demands and rising costs, technology has become more than a mere necessity for restaurants to adopt. In the hypercompetitive food and beverage industry, restaurant operators are often subjected to a number of daunting challenges. Driving Revenue Growth and Cost Savings.

Innovation 187

Innovation Management Management Fine Dining 187

7 Shifts

JANUARY 23, 2020

Thoroughly research restaurant costs (operational, labor, equipment, etc.)—both Create an experience. What will your atmosphere and experience be? Answering these questions will help you build out your business plan with everything you’ll need to deliver your unique concept and experience to local diners. Katy, Cartago.

2020 335

2020 Hiring Cash Management Education 335

7 Shifts

AUGUST 4, 2020

It’s no surprise the food industry leaves behind a large footprint—and while much of the supply chain is inevitable, there are many innovative and simple steps we can all take to reduce waste and our own carbon footprint. So let’s dive into the positive changes you can make and your customers will admire.

Food Supply 300

Food Supply Waste Seasonal Menu Equipment 300

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Equipped with a mobile app, staff can review announcements, reach out to managers, and manage tasks wherever they are. They can also do much more.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

OCTOBER 13, 2021

Restaurateurs, however, have options to mitigate these challenges with technological innovation. Because of automation and IoT connectivity, these systems require no human intervention to make the adjustments and lifts the burden of energy management from staff to focus on the customer experience. Each year, insurers pay out $2.5

Food Safety 245

Food Safety Equipment Customer Service Point of Sale 245

Culinary Cues

FEBRUARY 16, 2021

These are the places where memories are built and where customers become friends, and friendships last from generation to generation. I know how much personal experience is expressed in the menu that is oftentimes comprised of family recipes and a chefs “best effort”.

Fine Dining 438

Fine Dining Employee Relations Front of House Small Business 438

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. As such, restaurants are investing in training and development programs to upskill their workforce, ensuring team members are equipped to handle the latest tools and technologies.

2024 202

2024 Food Supply Kitchen Safety Influencer 202

7 Shifts

SEPTEMBER 20, 2021

Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Guest feedback can be much easier to obtain and process—making for less time collecting and organizing, and more time using data to improve your guest experience. 7shifts Restaurant Scheduling Software.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. The need for innovation and efficiency has never been greater in this evolving scenario. Customers expect quick, seamless service and personalized experiences.

Operations 189

Operations Front of House Customer Service Customer Experience 189

Modern Restaurant Management

SEPTEMBER 15, 2020

.” The COVID-19 pandemic—more than any contentious customer or kitchen catastrophe—is putting that skill to test. As the nation grapples with another wave of restaurant closings and reduced dining room capacity, establishments must quickly respond to the cry for innovation in the industry. No-Touch Menus.

Technology 240

Technology Guest Recovery Kitchen Safety Social Media 240

7 Shifts

AUGUST 22, 2024

A Ghost Restaurant take orders through online apps (like Uber Eats, Grubhub, and Skip the Dishes) and prepare food exclusively for pick-up, take-out and delivery customers. Virtual restaurant concepts only exist in apps, and use ‘ ghost kitchens ’ (aka ‘virtual kitchens’ or ‘dark kitchens’) to serve a virtual menu to virtual customers.

Online Ordering 370

Online Ordering Customer Service Delivery Food Order 370

Modern Restaurant Management

FEBRUARY 29, 2024

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Maximize compliance.

Food Safety 195

Food Safety Kitchen Safety Audits Food Supply 195

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

2024 189

2024 Customer Experience Compost Loyalty Program 189

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. IoT devices provide real-time data on critical factors, including equipment performance, energy consumption, and production processes.

Food Safety 201

Food Safety Operations Management Management 201

Modern Restaurant Management

JUNE 7, 2024

He has over 30 years of experience in the field, starting as a dishwasher and rising to a leadership position at Inspire Brands, where he served as Vice President of Global Equipment Innovation & Supply. John Strom (JS) is vice president and general manager of Innovation at GP PRO, a division of Georgia-Pacific.

Food Safety 196

Food Safety Kitchen Safety Food Food Supply 196

Social Hospitality

OCTOBER 10, 2023

They don’t have a physical dining area for customers. They don’t entertain dine-in customers. This specialization can make them more equipped to handle the increased order load. They often use modern kitchen innovations and data analytics to streamline their processes.

Online Ordering 222

Online Ordering Social Media Food Order Customer Experience 222

Modern Restaurant Management

DECEMBER 8, 2022

New technology innovations now being introduced into the hospitality industry are designed to level out those pinch points. But here’s the good news: better prepared bars and restaurants will increase receipts and positively impact the customer experience by tightly managing kegged inventory during the holidays.

Bar 188

Bar Customer Experience Brewery Inventory 188

Modern Restaurant Management

MARCH 25, 2021

The team also launched Scan to Pay and Scan to Order solutions that enable customers visiting physical restaurant locations to use menus, order food, and pay for their bill through an entirely touchless experience. Is there any resistance to contactless now? How do you see contactless payments evolving?

Mobile Ordering 245

Mobile Ordering Online Ordering Small Business Customer Experience 245

Modern Restaurant Management

DECEMBER 16, 2022

During the pandemic, quick-service restaurants (QSRs) were forced to innovate if they wanted to succeed. And because curbside has streamlined the QSR customer journey dramatically, the need for customers to wait in line, order their food and wait for it to be prepared has been virtually eliminated.

Customer Service 225

Customer Service Customer Experience Consumer Goods Food Safety 225

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology. Today’s Special: Augmented Reality.

Technology 180

Technology Dietary Restrictions Mobile Ordering Point of Sale 180

Modern Restaurant Management

OCTOBER 12, 2020

How to improve customer experience, capitalize on new opportunities, and implement innovative technologies. Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. Focus on Customer Experience and Personalization.

Customer Experience 215

Customer Experience Mobile Ordering Fine Dining Innovation 215

Modern Restaurant Management

SEPTEMBER 3, 2024

Behind the success of a restaurant — regardless of size — is delicious food, great service and seamless experiences across every touchpoint. When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation. However, growth brings growing pains.

Loyalty Program 183

Loyalty Program POS Online Ordering Customer Experience 183

Modern Restaurant Management

JUNE 28, 2022

As per the International Organization for Standardization, a service robot performs functional tasks for humans or equipment, excluding industrial automation applications. Robots are able to improve the guest experience by analysing the online reviews from hotels and restaurants.

Delivery 230

Delivery Food Customer Service Front of House 230

Modern Restaurant Management

MARCH 3, 2022

But what if by investing in technological innovation restaurants achieved both bottom- and top-line revenue growth? Because of automation and IoT connectivity, these systems require no human intervention to make the adjustments and lifts the burden of energy management from staff to focus on the customer experience.

Food 212

Food Food Safety Customer Service Customer Experience 212

Modern Restaurant Management

OCTOBER 8, 2020

AR technology enables the customer to use their own smartphone to display immersive 3D models onto a surface in front of them. With the explosion of Instagram and Google photos of cuisine, customers are already gaining a clearer picture of the actual status of menu items. They made their first forays on social media.

Social Media 247

Social Media Customer Experience Technology Customer Service 247

Modern Restaurant Management

DECEMBER 10, 2024

This wave of mergers and integrations will drive innovation and better support the evolving needs of the restaurant ecosystem. From curated menus to unique perks, these offerings deepen customer loyalty and provide operators with a predictable revenue stream. This evolution will redefine the dynamics of quick-service dining.

2025 173

2025 Loyalty Program 2024 Customer Service 173

7 Shifts

AUGUST 4, 2020

It’s no surprise the food industry leaves behind a large footprint—and while much of the supply chain is inevitable, there are many innovative and simple steps we can all take to reduce waste and our own carbon footprint. So let’s dive into the positive changes you can make and your customers will admire.

Food Supply 221

Food Supply Waste Seasonal Menu Equipment 221

Modern Restaurant Management

DECEMBER 31, 2020

“This has brought about a level of creativity that we believe will continue to fuel innovation for the year ahead.” It takes a little more effort to go out for coffee when you’re not going into the office, and most homes aren’t equipped with the magically refilled office coffee pot. vegan taqueria (Dallas).

2021 203

2021 Hotels Guest Recovery Airlines 203

Perfect Daily Grind

FEBRUARY 25, 2020

From sparkling teas and lemonades to cold brew coffee, customers are increasingly thirsty for a more refreshing beverage than the traditional coffee shop offerings. Meeting the demand for cold drinks with a well-planned menu opens up the potential for greater profit margins, brand reinforcement, and a more premium experience for customers.

Serving 192

Serving Beverage Café Consumer Goods 192

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. Using a smartphone or digital device, customers can place orders, add to existing orders, and pay their checks right from their table without server interaction.

Technology 225

Technology Loyalty Program Fast Casual Email Marketing 225

Modern Restaurant Management

JUNE 26, 2024

But what do customers want from the drive-thru experience and how can QSRs better meet those needs? Guests have high expectations for their drive-thru experiences. Customers want seamless interactions where their orders are taken correctly the first time. Brands should first examine their customer journey and pain points.

Seating 174

Seating Mobile Ordering Point of Sale Customer Experience 174

Modern Restaurant Management

NOVEMBER 15, 2021

Restaurant managers will need to identify and implement training solutions that accelerate onboarding and equip new employees to positively impact the bottom line as quickly as possible. Some of these practices have paid significant dividends as innovation has made restaurants more agile and capable than ever before.

Training 195

Training Front of House Food Safety Back of House 195

Modern Restaurant Management

OCTOBER 20, 2020

Given how different this year’s winter dining experience will be, restaurants will need to train staff to execute a turnkey dining experience in yet another “new normal.” Opportunity to Innovate. Direct feedback from employees is valuable for ensuring a positive outdoor winter dining experience.

Outdoor 191

Outdoor Dine-in Training Government 191