Modern Restaurant Management

OCTOBER 27, 2020

Extraordinary times always seem to lead to extraordinary innovations, and the restaurant industry is currently in the midst of perhaps the greatest time of upheaval, ever. A large part of their success are the innovations that are reinventing their restaurants to accommodate a changed consumer base. Rethink the Restaurant Experience.

Innovation 223

Innovation Hiring Mobile Ordering Kitchen Safety 223

Modern Restaurant Management

NOVEMBER 15, 2024

“This redesign is not just about aesthetics; it’s about enhancing the customer experience, improving operational efficiency, and creating a welcoming environment that reflects our commitment to quality and innovation." Our aim was to enhance the guest experience while strengthening and streamlining operations.

Mobile Ordering 88

Mobile Ordering Design Customer Experience Online Ordering 88

Modern Restaurant Management

SEPTEMBER 3, 2024

Behind the success of a restaurant — regardless of size — is delicious food, great service and seamless experiences across every touchpoint. When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation. However, growth brings growing pains.

Loyalty Program 183

Loyalty Program POS Online Ordering Customer Experience 183

Social Hospitality

JANUARY 5, 2022

For most restaurants, the focus remains on delivery and pickup to serve customers. Mobile chatbots equip restaurants and food delivery apps to do many things. They make it easy to tune into customer needs and address customer issues. Covid-19 impacted customer service in new ways. Prioritize Health Concerns.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Delivery 459

Modern Restaurant Management

JUNE 7, 2024

He has over 30 years of experience in the field, starting as a dishwasher and rising to a leadership position at Inspire Brands, where he served as Vice President of Global Equipment Innovation & Supply. John Strom (JS) is vice president and general manager of Innovation at GP PRO, a division of Georgia-Pacific.

Food Safety 196

Food Safety Kitchen Safety Food Food Supply 196

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

2024 189

2024 Customer Experience Compost Loyalty Program 189

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. The need for innovation and efficiency has never been greater in this evolving scenario. Customers expect quick, seamless service and personalized experiences.

Operations 189

Operations Front of House Customer Service Customer Experience 189

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. As such, restaurants are investing in training and development programs to upskill their workforce, ensuring team members are equipped to handle the latest tools and technologies.

2024 202

2024 Food Supply Kitchen Safety Influencer 202

Social Hospitality

OCTOBER 10, 2023

They don’t have a physical dining area for customers. They don’t entertain dine-in customers. This specialization can make them more equipped to handle the increased order load. They often use modern kitchen innovations and data analytics to streamline their processes.

Online Ordering 222

Online Ordering Social Media Food Order Customer Experience 222

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. IoT devices provide real-time data on critical factors, including equipment performance, energy consumption, and production processes.

Food Safety 201

Food Safety Operations Management Management 201

Modern Restaurant Management

FEBRUARY 29, 2024

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Maximize compliance.

Food Safety 195

Food Safety Kitchen Safety Audits Food Supply 195

7 Shifts

NOVEMBER 15, 2024

Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. Waiter interview questions to ask: What experience do you have as a waiter or waitress? What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer.

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

OCTOBER 13, 2024

This is an innovation that consumers appreciate: 42 percent of diners have already used kiosks , and one in every three people say they would like restaurants to have more kiosks available. Back-office digital innovations are also helping restaurants manage costs and make the most of their workforce. Given that three-quarters of U.S.

Marketing 179

Marketing Tip Distribution Mobile Ordering Customer Experience 179

Modern Restaurant Management

JUNE 26, 2024

But what do customers want from the drive-thru experience and how can QSRs better meet those needs? Guests have high expectations for their drive-thru experiences. Customers want seamless interactions where their orders are taken correctly the first time. Brands should first examine their customer journey and pain points.

Seating 175

Seating Mobile Ordering Point of Sale Customer Experience 175

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 397

Menu Seasonal Menu Front of House Café 397

Modern Restaurant Management

DECEMBER 8, 2022

New technology innovations now being introduced into the hospitality industry are designed to level out those pinch points. But here’s the good news: better prepared bars and restaurants will increase receipts and positively impact the customer experience by tightly managing kegged inventory during the holidays.

Bar 188

Bar Customer Experience Brewery Inventory 188

Modern Restaurant Management

JUNE 10, 2024

The restaurant industry is changing fast, moving towards using data to truly understand customer preferences and behaviors. The big change in the restaurant business is now about more than just serving food; it's about offering a personalized experience that matches exactly what customers want and expect.

Customer Experience 177

Customer Experience Point of Sale Customer Service Innovation 177

Modern Restaurant Management

DECEMBER 15, 2023

Those who provide a superlative experience to their diners. Keeping Up with the Holiday Rush Achieving that pinnacle is anything but easy, especially if staff can’t keep up with the crush of holiday customers. Staff must be able to accommodate these unexpected additions quickly and efficiently without holding up other customers.

Equipment 117

Equipment Customer Experience Customer Service 2023 117

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology. Today’s Special: Augmented Reality.

Technology 180

Technology Dietary Restrictions Mobile Ordering Point of Sale 180

Modern Restaurant Management

APRIL 9, 2020

Against a backdrop of rapidly changing customer demands and rising costs, technology has become more than a mere necessity for restaurants to adopt. In the hypercompetitive food and beverage industry, restaurant operators are often subjected to a number of daunting challenges. Driving Revenue Growth and Cost Savings.

Innovation 187

Innovation Management Management Fine Dining 187

Modern Restaurant Management

JULY 17, 2024

In the fast-paced world of fast food, integrating Artificial Intelligence (AI) has been a topic of heated discussion, especially with giant brands adopting (…or, ahem, dropping) this new technology to enhance customer experience and operational efficiency.

Customer Experience 188

Customer Experience Customer Service Loyalty Program Technology 188

Modern Restaurant Management

SEPTEMBER 16, 2024

As competition intensifies, companies must innovate and streamline operations to stay ahead. This is where real, hands-on experience becomes invaluable. Customer-Centric Approach through Empowerment: Deliver Excellence My time at Disney and Darden ingrained in me a strong customer-centric approach to operations.

Leadership 180

Leadership Operations Loyalty Program Guest Recovery 180

7 Shifts

AUGUST 22, 2024

A Ghost Restaurant take orders through online apps (like Uber Eats, Grubhub, and Skip the Dishes) and prepare food exclusively for pick-up, take-out and delivery customers. Virtual restaurant concepts only exist in apps, and use ‘ ghost kitchens ’ (aka ‘virtual kitchens’ or ‘dark kitchens’) to serve a virtual menu to virtual customers.

Online Ordering 370

Online Ordering Customer Service Delivery Food Order 370

Modern Restaurant Management

DECEMBER 16, 2022

During the pandemic, quick-service restaurants (QSRs) were forced to innovate if they wanted to succeed. And because curbside has streamlined the QSR customer journey dramatically, the need for customers to wait in line, order their food and wait for it to be prepared has been virtually eliminated.

Customer Service 225

Customer Service Customer Experience Consumer Goods Food Safety 225

Foodable

FEBRUARY 1, 2021

Today's topic breaks down what operators are doing to instill a positive experience with a heavy focus on seamless interactions and sanitation. How can utilizing operational technology for ordering and sanitation upgrades enhance the customer experience? Please reach out to our virtual events team to create your own today!

Customer Experience 40

Customer Experience Technology Influencer Online Ordering 40

Modern Restaurant Management

AUGUST 9, 2023

In the wake of the pandemic, businesses across various sectors rapidly embraced digital experiences to adapt to the changing landscape. Forced to navigate restaurant closures and a surge in food delivery, QSRs swiftly implemented changes to their online ordering, delivery systems, and in-house experiences.

Technology 167

Technology Customer Experience Online Ordering Communication 167

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more.

Customer Service 203

Customer Service Customer Experience Social Media Innovation 203

Modern Restaurant Management

OCTOBER 13, 2021

Restaurateurs, however, have options to mitigate these challenges with technological innovation. Because of automation and IoT connectivity, these systems require no human intervention to make the adjustments and lifts the burden of energy management from staff to focus on the customer experience. Each year, insurers pay out $2.5

Food Safety 245

Food Safety Equipment Customer Service Point of Sale 245

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 123

Dietary Restrictions Food Safety Food Supply Food Truck 123

Modern Restaurant Management

OCTOBER 28, 2024

Digital transformation has completely reshaped how we serve customers and empower employees, but the stakes are higher than ever. From personalized customer experiences to unlocking operational efficiencies, technology is the fuel driving the next era of restaurant success. And technology is the key to unlocking that potential.

Point of Sale 100

Point of Sale Customer Experience 2024 Technology 100

Modern Restaurant Management

APRIL 30, 2024

For restaurants, LTOs create new avenues to connect with customers and generate opportunities for chefs to expand offerings. Depending on the brand and equipment requirements, I will work in a brand kitchen and other times my kitchen as I turn it into the testing ground for Craveworthy Brands’. If so, what makes this product different?

Food Supply 197

Food Supply Seasonal Menu Supplies Design 197

Modern Restaurant Management

JULY 1, 2024

Creating strategic LTOs is a great way to keep customers interested each season on the brand, but it's also important to be strategic about the recipes you create. The key is finding an operational sweet spot while remaining both innovative and efficient. Sometimes it can be hard to find the perfect balance.

Supplies 171

Supplies Seasonal Menu Retail Food Supply 171

7 Shifts

AUGUST 4, 2020

It’s no surprise the food industry leaves behind a large footprint—and while much of the supply chain is inevitable, there are many innovative and simple steps we can all take to reduce waste and our own carbon footprint. So let’s dive into the positive changes you can make and your customers will admire.

Waste 300

Waste Food Supply Seasonal Menu Equipment 300

Modern Restaurant Management

OCTOBER 10, 2023

It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary. For franchise owners, maintaining uniform excellence across all outlets is key.

Loyalty Program 194

Loyalty Program Franchising Franchise Social Media 194

Modern Restaurant Management

NOVEMBER 4, 2024

Loyalty programs are the secret sauce for keeping customers hooked, whether you're a cozy corner café or a massive restaurant chain. In a world where third-party delivery apps dominate, securing customer loyalty through personalized rewards and direct communication is the equivalent of having the best table in a packed restaurant.

Loyalty Program 88

Loyalty Program Social Media Small Business Customer Experience 88

Embrace the Suck

MAY 14, 2023

In my years of experience both as a restaurant consultant and a restaurant owner, I've observed the industry from multiple angles. This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. Restaurant Excellence Guideline #21: Regularly innovate your menu.

Leadership 221

Leadership Customer Service Customer Experience Loyalty Program 221