Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. IoT devices provide real-time data on critical factors, including equipment performance, energy consumption, and production processes.

Food Safety 201

Food Safety Operations Management Management 201

Social Hospitality

JANUARY 5, 2022

For most restaurants, the focus remains on delivery and pickup to serve customers. Mobile chatbots equip restaurants and food delivery apps to do many things. They make it easy to tune into customer needs and address customer issues. Covid-19 impacted customer service in new ways. Emphasize Delivery.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Delivery 459

7 Shifts

JULY 16, 2021

Sourcing Equipment. Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. This research will dictate your hours of operation and pricing plans! Conduct a Feasibility Study. Obtain Funding.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

DECEMBER 4, 2023

Not much sours a customer’s perception of a restaurant as fast as unwieldy lines and long waits. As a result, the potential customer who just walked in also knows what to expect, automatically putting them at ease. Those who are forced to wait longer than expected are 18 percent less satisfied with their experience overall.

Customer Experience 202

Customer Experience Customer Service Technology Communication 202

7 Shifts

AUGUST 18, 2024

Opening and owning a bar is one of those unique life experiences; you have no idea what it will be like until you actually go for it. This could be a good choice if you find a business that is already established and has a loyal customer base. Equipment : What equipment will you need?

Bar 370

Bar License Email Marketing Customer Service 370

7 Shifts

NOVEMBER 15, 2024

Hiring a great kitchen manager can transform your BOH operations with outstanding culinary and leadership skills. Asking the appropriate kitchen manager interview questions can reveal whether a candidate has the experience, skills, and abilities that your restaurant needs. How do you handle complaints about food quality from customers?

Back of House 195

Back of House Management Management Operations 195

Modern Restaurant Management

SEPTEMBER 16, 2024

As the QSR industry becomes increasingly crowded, understanding operations from the inside out is more crucial than ever. As competition intensifies, companies must innovate and streamline operations to stay ahead. This is where real, hands-on experience becomes invaluable.

Leadership 180

Leadership Operations Loyalty Program Guest Recovery 180

Culinary Cues

FEBRUARY 28, 2021

Look deeply into these businesses and the people who own and operate them and you will see an unrelenting effort towards achieving excellence in design, product quality, efficiency, value, and service. What piece of equipment will be most successful in reaching your goals of deliciousness? It is your job to SWEAT THE SMALL STUFF.

Uniforms 450

Uniforms Fine Dining Small Business Customer Service 450

Culinary Cues

DECEMBER 1, 2019

I enjoy taking it all in – talking with the server about the history of the place, watching kitchen staff concentrate on every plate, and absorbing the ambience and looking at the details that are always a reflection of who the people are that own and operate the business. The number one thing small business needs is to get more customers.

Small Business 424

Small Business Customer Experience Customer Service Seasonal Menu 424

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Culinary Cues

AUGUST 22, 2022

A chef/owner was busy by the stove with an assistant who also washed dishes and bussed tables and out front a single server and maybe, in the busiest of operations, a host/bartender who was likely the spouse of the chef. The kitchen was not filled with the most sophisticated equipment and certainly not computerized. That was it!

Seating 452

Seating Front of House Back of House Cash Management 452

7 Shifts

MARCH 10, 2021

There are many reasons why a restaurant fails — no industry experience on the part of the owner, poor location, not enough operating capital — but the main reason is a lack of planning. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

Culinary Cues

AUGUST 7, 2021

When a menu item fails to perform well, we simply change it out or modify its flavor profile; when our equipment is a hinderance to production we find a different tool to change the outcome; when a purveyor fails to provide the quality of ingredients that we require – we simply find another source. Lots of sizzle, plenty of wow factor.

Social Media 474

Social Media Cash Management Blog Equipment 474

7 Shifts

NOVEMBER 22, 2021

It also requires money to open a restaurant and build it out, buy equipment and finance the operation until it reaches break-even. Company Overview : Describe the type of restaurant you operate, how your company is organized,and any accomplishments your restaurant has achieved to date. social media marketing ) you will employ.

Document 393

Document Cash Management Small Business Take-out 393

7 Shifts

JANUARY 23, 2020

Ensure your business plan is real and not theoretical, in order to understand every operation cost you will come to a head with, and ensure positive cash flow. Thoroughly research restaurant costs (operational, labor, equipment, etc.)—both Create an experience. What will your atmosphere and experience be?

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

DECEMBER 22, 2021

With the new year just around the corner, many restaurants are deciding how they can enhance their operations going forward. There are different IoT-based solutions on the market designed to decrease downtime, increase energy and operational efficiency and improve overall customer experience. Connected Equipment.

2022 244

2022 Equipment Email Marketing Customer Service 244

7 Shifts

MARCH 31, 2021

Their primary purpose is to guide businesses in running a smooth operation. We’ll go over the five important things you should include: Restaurant Concept Thousands of restaurants operate each day. Will you provide a casual or fine-dining experience? It’s also a vital document that helps businesses qualify for better loans.

Cash Management 370

Cash Management Customer Experience Document Customer Service 370

7 Shifts

SEPTEMBER 26, 2022

It's one of the most hands-on jobs you can have - and equips employees with an abundance of restaurant skills as a result. When you're applying to a new restaurant job and need to outline and organize your tenure on a single resume, consider bucketing your experience into these five restaurant skill areas. Cross-contamination.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Fortunately, tech can help boost operational efficiency in restaurants. Technology is changing the way that customers order from restaurants on- and off-premise.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

SEPTEMBER 19, 2024

Since they lived next to their business, they often sent customers home with handmade pasta and meatballs. Problem When Avery came back to the business, the restaurant was still operating with manual processes. Avery knew how important it was to prioritize the employee experience. He began the search for a new payroll provider.

Cash Management 370

Cash Management POS Customer Experience Food Truck 370

7 Shifts

JULY 24, 2020

That’s why our teams—who specifically work to improve restaurant operations, performance, and staff happiness—have curated a 7-course menu of the best books about understanding restaurant management. So pull up a chair and take a deep dive into some of the most insightful and actionable tips from the best in the business.

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

JULY 27, 2021

Restaurant technology adoption has accelerated throughout the pandemic, shifting digital tools from futuristic nice-to-haves into critical components of day-to-day operations. Technology adoption across the industry has continued to surge; restaurants are juggling upwards of 10 pieces of tech to maintain regular operations.

Front of House 243

Front of House Back of House Loyalty Program Customer Experience 243

Culinary Cues

JANUARY 11, 2022

People who enter the restaurant business are typically individuals with a number of experiences working in other restaurants in positions from entry level to management. Those who try to become restaurateurs without this breadth of experience are in for a rude awakening.

Customer Experience 380

Customer Experience Café Hospitality Customer Service 380

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

AUGUST 22, 2024

A Ghost Restaurant take orders through online apps (like Uber Eats, Grubhub, and Skip the Dishes) and prepare food exclusively for pick-up, take-out and delivery customers. Virtual restaurant concepts only exist in apps, and use ‘ ghost kitchens ’ (aka ‘virtual kitchens’ or ‘dark kitchens’) to serve a virtual menu to virtual customers.

Online Ordering 370

Online Ordering Customer Service Delivery Food Order 370

Modern Restaurant Management

AUGUST 15, 2022

Throughout the pandemic, operators have taken note of consumers’ changing lifestyles and the needs of their staff, and as a result, recent innovations have emerged to address these new needs. Consumers are getting back out into the world again and reconnecting with all their favorite places and experiences.

Operations 209

Operations Consumer Goods Sustainability Mobile Ordering 209

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

OCTOBER 13, 2021

How do restaurant operators find efficiencies to minimize costs without degrading quality or service? One desirable option is to leverage low-power IoT solutions to deliver energy and maintenance efficiencies and reduce operational expenses. Low-power IoT solutions are affordable, secure, and reliable. Each year, insurers pay out $2.5

Food Safety 245

Food Safety Equipment Customer Service Point of Sale 245

Culinary Cues

FEBRUARY 16, 2021

On occasion, a restaurant opens, the owners have the right idea, everyone in the operation rallies around core principles that find a home in consumer minds and hearts, and the place enjoys success for a long period of time. Chef Charlie Palmer’s Aureole was one of those operations. It pains me to see any restaurant close.

Fine Dining 440

Fine Dining Employee Relations Front of House Small Business 440

Culinary Cues

JULY 19, 2024

You can assess the quality of an operation and the effectiveness of a chef to lead a team within the first minutes of walking into a kitchen. Assessment is vividly apparent by simply viewing the integration of mise en place throughout the operation. Those first few steps into the kitchen will reveal the operation’s attention to detail.

Front of House 271

Front of House Food Order Customer Service Customer Experience 271

7 Shifts

AUGUST 4, 2020

There are simpler alternatives than investing in new energy-efficient equipment or reworking your menu with plant-based dishes—though they would help! In fact, the answer becomes much clearer when you reframe the question: How can you meet the expectations of your environmentally-conscious customers?

Food Supply 300

Food Supply Waste Seasonal Menu Equipment 300

Modern Restaurant Management

JULY 13, 2022

While there are budgetary differences between a chain restaurant vs an single location, investment in technology must be made in order to meet new customer expectations and ease the burden of staffing shortages. Maximizing this opportunity for free marketing is key to developing deep relationships with customers and building customer loyalty.

Franchise 214

Franchise Franchising Operations Loyalty Program 214

Modern Restaurant Management

FEBRUARY 8, 2024

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food.

Specials 196

Specials Operations Hiring Front of House 196

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

7 Shifts

JANUARY 26, 2021

The big chains and national brands may be more well equipped than independents to embrace the evolving industry, but independents can thrive with a bit of strategy. He also operates Cali BBQ Media and hosts the Digital Hospitality Podcast, and is an advocate for digital hospitality as a means to grow your business.

2021 370

2021 Front of House Social Media Mobile Ordering 370

Modern Restaurant Management

OCTOBER 1, 2024

Bar and restaurant operators often face tough dilemmas, ranging from the daily question, “Should we be mixing more drinks or turning more tables?” With today’s technology, bar and lounge operators can have the best of both worlds. This question often stymies operators eager to increase revenues.

Operations 179

Operations Bar Back of House Front of House 179

Modern Restaurant Management

JUNE 12, 2024

” One way for restaurant operators to have a sense of security is to have flexible and emergency funds on hand. A restaurant would ideally be able to keep one month of operating expense on hand in order to handle any unforeseen expenses or business volatility, but if this is not possible, having a strong lending partner is key.”

Cash Management 197

Cash Management Equipment Small Business Magazine 197