Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Beyond mobile ordering, restaurant apps support operations in ways that were never available before.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

AUGUST 25, 2020

Additionally, restaurants will experience a significant shift in technology and customer service. Airflow within restaurants should flow from cleaner sources to dirtier sources – from dining areas to kitchens, restrooms to pick up / delivery spaces and more. Embracing Different Dining Experiences.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

ChowNow

FEBRUARY 12, 2025

Email marketing might not be as flashy as social media marketing, but for restaurants, its possibly the most effective way to stay connected with customers. Unlike social media platforms, where the algorithm overlords dictate who will and will not see your posts, emails go straight to your customers inboxeswhich they check daily.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Modern Restaurant Management

APRIL 6, 2020

Social and review management has become an incredibly important part of the marketing mix in the restaurant industry, thanks to the growing proportion of online searches for dining experiences, as well as the increase in patrons making online reservations. Expectations of dining guests are on the rise.

Management 403

Management Management Fine Dining Social Media 403

Modern Restaurant Management

OCTOBER 10, 2023

It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary. For franchise owners, maintaining uniform excellence across all outlets is key.

Loyalty Program 486

Loyalty Program Franchise Franchising Social Media 486

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Following are some of the major restaurant trends to watch out for in 2022.

2022 547

2022 Customer Service Online Ordering Website Management 547

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. But first, why is customer retention such a big deal? Sales: 80% of sales typically come from 20% of clients. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

MAY 19, 2020

Gen Z and millennials are likely to return to in-restaurant dining before older guests; and each group will have different concerns. It is important to communicate what you are doing for safety, but don’t forget to highlight the amazing dining experience you have to offer. Do people need to make reservations in advance?

Guest Recovery 474

Guest Recovery Kitchen Safety Food Safety Email Marketing 474

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 539

Social Media Food Safety Cash Management Customer Service 539

Modern Restaurant Management

FEBRUARY 16, 2022

Instead, management should consider adjustments that allow for a clear path for takeout and delivery drivers, whether that be through temporary (yet aesthetically pleasing) signage or an alluring component that keeps dine-in patrons to one side, and those who intend to grab-and-go to the other. Looking to socialize?

Design 558

Design Fine Dining Online Ordering Dine-in 558

Modern Restaurant Management

JULY 28, 2022

We’re constantly being bombarded by messages about how important it is to own your customer data. Customer data is only one segment of the information you need for good sales insights, marketing information, and business analytics. There are three main types of information your restaurant should collect: Customer Information.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

Modern Restaurant Management

OCTOBER 7, 2024

Anecdotally, I have found that restaurants that rely on this technology have lower check averages and the overall experience is not one that drives guests to return, which is the lifeblood of any restaurant. Some have started wine memberships that offer free tastings, discounts when dining and even wine shipped to the house each month.

2025 474

2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. That's fine for sidewalks but not very conducive to outdoor dining, including keeping tables leveled. Many sidewalks slant out toward the street.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

SEPTEMBER 26, 2024

There was nothing to smile about and Guidara and chef Daniel Humm needed to do a lot of work to climb the ranks of the world’s most sought-after fine dining experiences. He knew that through a differentiated experience, his restaurant would occupy a special place in the hearts and minds of his guests. And work they did.

Fine Dining 409

Fine Dining Customer Experience Customer Service Hospitality 409

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

DECEMBER 18, 2023

When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. Kiosk ordering Your busy customers don’t always have time to wait in line. Many customers also appreciate the quick and user-friendly process of ordering on a kiosk.

Management 397

Management Management Email Marketing Point of Sale 397

EATER

JUNE 4, 2024

Do as the French do, and you’ll have a much better experience in Paris. Say bonjour, always Whether it’s at the post office, a boutique, or a fine dining restaurant, say “bonjour” to every single person you interact with. Make reservations. For restaurants that accept reservations, reserve.

Fine Dining 304

Fine Dining Reservations Seating Online Ordering 304

Modern Restaurant Management

JULY 7, 2020

In this edition of MRM News Bites, we feature the latest delivery platform consolidation, the release of PPP loan information and ServSafe Dining Commitment. We’re thrilled to welcome Postmates to the Uber family as we innovate together to deliver better experiences for consumers, delivery people, and merchants across the country."

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Culinary Cues

SEPTEMBER 15, 2022

We can all choose to be great at what we do; choose to master our craft and create outstanding experiences for guests and co-workers alike, or we can choose to shrug our shoulders and surrender to mediocrity. Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. Plain and simple.

Fine Dining 426

Fine Dining Front of House Customer Service Customer Experience 426

Modern Restaurant Management

MARCH 16, 2021

environments and are now seen everywhere from fine dining to counter service and everywhere in between. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future. Many restaurants have also pivoted to outdoor dining amid the pandemic.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Culinary Cues

APRIL 25, 2021

I find it very interesting how diverse the food experience is. Just as all cars can move a person from one geographic point to another yet the experience that takes place in between can be totally different – so too is this true with food. QUICK SERVICE: This is the food noise experience for both the customer and the employee.

Food 441

Food Fine Dining Café Customer Experience 441

7 Shifts

JULY 24, 2020

That’s why we’ve selected 3 books that focus on people—customers and staff. Setting the Table focuses on Meyer’s philosophy of Enlightened Hospitality , which revolves around relationships and respect—between both staff and customers. Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company. ??

Book 370

Book Management Management Restaurant Law 370

Culinary Cues

APRIL 26, 2020

It matters not whether you are selling a Wagyu beef tenderloin or a fried chicken sandwich – what is essential is that your product is so good, so well prepared, so special that customers look at it, smell it, and take that first bite followed by a pause of surprise and a response that begins with “WOW”! Convenience is the name of the game.

Guest Recovery 340

Guest Recovery Kitchen Safety Customer Service Food Safety 340

7 Shifts

AUGUST 20, 2024

It’s no secret that more customers equals higher revenue. However, with fewer customers dining out weekly , restaurants must ensure that they can serve each diner quickly and satisfy them enough that they’ll want to return. Fine dining Fine-dining restaurants have the lowest table turnover rates.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

Modern Restaurant Management

MAY 17, 2021

Neighborhood bars and Fine Dining channels are attracting higher spend post-COVID-19, however CGA On Premise visitors are likely to stay local and seek experiences in the next 12 months. Local Restaurants Leading the Return Over Casual Dining Chains. Casual Dining Chains come in #2 with 52 percent likely to visit.

2021 504

2021 Consumer Goods Small Business 2020 504

SpotOn

JANUARY 14, 2025

Restaurants weren’t always about exclusive reservations and expertly fused small plates. But as a chef with 40 years of professional kitchen experience, she’s well-versed in the history of restaurants and the role they’ve played in the community over time. ” Renee Gordon is no historian.

Operations 98

Operations Front of House Back of House Seasonal Menu 98

EATER

JANUARY 28, 2021

With indoor dining still not an option in much of the country, hotel restaurants are using empty rooms as private dining suites There are few restaurants Hector Tamez frequents more than Uni , the izakaya located in Boston’s boutique Eliot Hotel. Why not briefly fill rooms by offering an exclusive evening of private pandemic dining?

Hotels 344

Hotels Fine Dining Dine-in Front of House 344

Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. These include: Chatbots and customer-facing AI : Who doesn’t want to enhance their dining experience? AI does not capture customer data. What Is AI, Really?

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. This system uses geo-location services along with vehicle information customers provide at sign-up.

Serving 517

Serving White Paper Food Recycling 517

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

AUGUST 16, 2021

This edition of MRM Research Roundup features the latest facts and figures of restaurant operations, the state of business dining, and the mid-year gift card report. With most of their business reliant on dine-in visits, full service restaurants (FSR) bore the brunt of the COVID dine-in restrictions. foodservice industry.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

Culinary Cues

DECEMBER 11, 2023

Long before the restaurant chains of today, decades prior to the birth of fine dining, experience dining, and molecular gastronomy, there were neighborhood cafes that were part of small communities across the country. But restaurants like The Blue Gentian, were full of happy, very content customers.

White Paper 358

White Paper Hospitality Fine Dining Reference 358

Modern Restaurant Management

SEPTEMBER 14, 2021

TheFork and SevenRooms have joined forces to offer an exclusive and unique combination of services aimed at helping restaurants increase online reservations while seamlessly managing their front of house and guest experiences. SpotOn Announces Funding Round. The funding will be used to acquire Appetize.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433