The Restaurant Times

JANUARY 24, 2022

The idea of allowing users to skip the queue as well as the enormous revenue opportunity available in table ordering mobile app category is driving restaurants and app development companies to innovate. Enhance Customer Experience With Table Ordering App. Ordering – Stress-Free Experience For Customers.

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

Bingage

FEBRUARY 9, 2023

Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. Personalization refers to communicating with customers at every touchpoint. QR codes for restaurants have emerged to be an essential tool for a better experience.

Customer Experience 98

Customer Experience 2023 Loyalty Program Email Marketing 98

Thrive POS

APRIL 6, 2023

In this article, we'll take a look at some of the latest trends and innovations in pizza delivery and what the future might hold for this ever-evolving sector, including the role of pizza point of sale (POS) systems. One such POS for pizza that's leading the way in innovation is Thrive POS.

POS 136

POS Innovation Delivery Online Ordering 136

Crunchtime

SEPTEMBER 7, 2023

FSTEC, the annual conference “where restaurants and tech connect,” is coming up in Dallas, Texas. With over 70 speakers from across the industry, the event is sure to deliver countless valuable insights into what technology trends restaurants will be adopting in the near future to promote brand success.

Customer Experience 78

Customer Experience Innovation 2023 Events 78

The Rail

NOVEMBER 1, 2024

Luckily, modern technology has introduced several innovations that streamline the restaurant relocation process, making it more efficient, cost-effective, and manageable. In this article, we’ll explore the key tech innovations that are simplifying restaurant relocation and helping owners make a seamless transition to their new space.

Innovation 52

Innovation Transportation Loyalty Program Social Media 52

Modern Restaurant Management

OCTOBER 27, 2020

Extraordinary times always seem to lead to extraordinary innovations, and the restaurant industry is currently in the midst of perhaps the greatest time of upheaval, ever. A large part of their success are the innovations that are reinventing their restaurants to accommodate a changed consumer base. Rethink the Restaurant Experience.

Innovation 223

Innovation Hiring Mobile Ordering Kitchen Safety 223

Modern Restaurant Management

JULY 6, 2023

Now, you can resurrect your dead times and build a new stream of revenue through innovative technology providing messaging that appeals directly to each consumer on a personal level. However, there’s an opportunity to turn slow nights into "grow" nights and counter declining revenue by changing customer behavior.

Seating 180

Seating Innovation Marketing Loyalty Program 180

TastyIgniter

SEPTEMBER 5, 2024

Discover ten innovative strategies for restaurants to thrive in today's dynamic market. From menu innovation and enhanced customer experiences to embracing automation and sustainability, learn how to adapt your operations, leverage technology, and prioritize efficiency to stay ahead of industry trends.

Innovation 75

Innovation Marketing Sustainability Customer Experience 75

Modern Restaurant Management

OCTOBER 29, 2019

We hear frequently how innovation is a mainstay for business survival and growth. Innovation helps restaurants stay competitive and those involved in operations and sourcing need to always be looking for the next thing that grabs attention, differentiates, and brings value to their patrons. Innovation Through Service.

Innovation 145

Innovation Menu Back of House Front of House 145

SpotOn

MARCH 19, 2024

March 19, 2024 —  SpotOn , the top-rated software and payments partner for restaurants and small businesses, has been named to Fast Company’s prestigious list of the Most Innovative Companies for 2024. To view the complete list of Fast Company’s Most Innovative Companies of 2024, visit [link].

2024 98

2024 Innovation Email Marketing Point of Sale 98

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

2024 189

2024 Customer Experience Compost Loyalty Program 189

The Restaurant Times

NOVEMBER 18, 2021

The experience every customer enjoys needs to somehow be both effortless and memorable. The quest for providing customers with a continuously incredible dining experience is one that every restaurant must pursue. As the name suggests, such factors are often intangible to the customer themselves.

Customer Experience 59

Customer Experience Fine Dining Dine-in Customer Service 59

Modern Restaurant Management

FEBRUARY 3, 2020

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button. If equipment isn’t working properly, you run the risk of disappointed customers and a loss of sales.

Innovation 212

Innovation Technology Management Management 212

Aaron Allen & Associates

MARCH 29, 2024

In the dynamic landscape of the restaurant industry, one of the most critical challenges is striking a balance between offering innovative menu items and maintaining a simplified, navigable menu. Many restaurants had to trim their menus during COVID and haven’t had a chance yet to make updates or innovate on menu items. LTOs per week.

Innovation 52

Innovation Menu 2024 FOH 52

Squirrel Systems

FEBRUARY 12, 2023

Table service restaurants have been a cornerstone of the dining experience for many years. While the basic premise of table service restaurants has remained the same for decades, many innovations in recent years have transformed the industry and the way we dine out.

Innovation 52

Innovation Mobile Ordering Customer Service Customer Experience 52

Ken Burgin

MAY 9, 2022

Michael Tinsager has a unique position in hospitality – as an industry adviser and podcaster with the Hospitality Mavericks Podcast , he has access to the experience and wisdom of hundreds of operators and experts. The post Podcast 16: Digital Innovation & Leadership in Hospitality Management first appeared on Ken Burgin.

Leadership 96

Leadership Innovation Hospitality Management 96

Modern Restaurant Management

OCTOBER 13, 2024

This is an innovation that consumers appreciate: 42 percent of diners have already used kiosks , and one in every three people say they would like restaurants to have more kiosks available. Back-office digital innovations are also helping restaurants manage costs and make the most of their workforce. Given that three-quarters of U.S.

Marketing 179

Marketing Tip Distribution Mobile Ordering Customer Experience 179

Modern Restaurant Management

SEPTEMBER 11, 2024

Future foodspaces will need to be designed to meet the personalized needs of diverse customer bases, according to Culinary Crossroads: How Societal Shifts Are Defining Tomorrow’s Dining , the latest whitepaper from IA Interior Architects research initiative, HumanX. "The

Fine Dining 180

Fine Dining Customer Experience Design Dine-in 180

Goliath Consulting

AUGUST 1, 2023

For any successful restaurant, understanding what the customer desires is crucial. Matcha-infused cocktails are also a great innovation to consider. Dining Experience Innovations In addition to the food, the ambiance and design of a restaurant play a significant role in drawing customers. ” Food & Wine.

Innovation 78

Innovation Fine Dining 2021 Email Marketing 78

Modern Restaurant Management

APRIL 9, 2020

Against a backdrop of rapidly changing customer demands and rising costs, technology has become more than a mere necessity for restaurants to adopt. In the hypercompetitive food and beverage industry, restaurant operators are often subjected to a number of daunting challenges. Driving Revenue Growth and Cost Savings.

Innovation 187

Innovation Management Management Fine Dining 187

7 Shifts

NOVEMBER 15, 2024

Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. Waiter interview questions to ask: What experience do you have as a waiter or waitress? What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer.

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

JUNE 10, 2024

The restaurant industry is changing fast, moving towards using data to truly understand customer preferences and behaviors. The big change in the restaurant business is now about more than just serving food; it's about offering a personalized experience that matches exactly what customers want and expect.

Customer Experience 177

Customer Experience Point of Sale Customer Service Innovation 177

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. If you can get your inspired mission across with very few words, then it is more likely that staff and customers will remember it and “buy-in”.

Customer Service 323

Customer Service Social Media Customer Experience Reference 323

Modern Restaurant Management

OCTOBER 2, 2024

The real winners of the value war will be restaurants providing value in non-monetary ways through tactics like menu innovation, hyper-personalization and providing seamless digital ordering experiences that appease convenience-driven diners. Operators must consider how they can strategically ease customers back into full price menus.

Loyalty Program 179

Loyalty Program Mobile Ordering Coupons Customer Experience 179

Modern Restaurant Management

JULY 17, 2024

In the fast-paced world of fast food, integrating Artificial Intelligence (AI) has been a topic of heated discussion, especially with giant brands adopting (…or, ahem, dropping) this new technology to enhance customer experience and operational efficiency.

Customer Experience 188

Customer Experience Customer Service Loyalty Program Technology 188

TastyIgniter

MARCH 10, 2024

Discover creative happy hour marketing ideas to entice customers, boost sales, and create a memorable experience. Implement these strategies to attract more customers, increase revenue, and build a loyal following. Unlock the power of happy hour promotions to drive sales and enhance customer satisfaction.

Innovation 81

Innovation Customer Experience Events Menu 81

Modern Restaurant Management

SEPTEMBER 3, 2024

Behind the success of a restaurant — regardless of size — is delicious food, great service and seamless experiences across every touchpoint. When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation. However, growth brings growing pains.

Loyalty Program 183

Loyalty Program POS Online Ordering Customer Experience 183

7 Shifts

DECEMBER 18, 2023

When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. Kiosk ordering Your busy customers don’t always have time to wait in line. Many customers also appreciate the quick and user-friendly process of ordering on a kiosk.

Management 397

Management Management Email Marketing Point of Sale 397

Social Hospitality

JANUARY 5, 2022

For most restaurants, the focus remains on delivery and pickup to serve customers. They make it easy to tune into customer needs and address customer issues. Covid-19 impacted customer service in new ways. With the fluctuation of Covid protocols, restaurants need to stay on top of how to best reach their customers.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Delivery 459

Modern Restaurant Management

AUGUST 9, 2023

In the wake of the pandemic, businesses across various sectors rapidly embraced digital experiences to adapt to the changing landscape. Forced to navigate restaurant closures and a surge in food delivery, QSRs swiftly implemented changes to their online ordering, delivery systems, and in-house experiences.

Technology 167

Technology Customer Experience Online Ordering Communication 167

Social Hospitality

OCTOBER 10, 2023

They don’t have a physical dining area for customers. They don’t entertain dine-in customers. They often use modern kitchen innovations and data analytics to streamline their processes. A broader menu can help catch more customers, benefiting all participating businesses.

Online Ordering 222

Online Ordering Social Media Food Order Customer Experience 222

Modern Restaurant Management

OCTOBER 30, 2024

. "We are seeing many restaurants, chains and independents use price value messages to win new customers and grow visits and loyalty with existing customers. While price may be one of the drivers of the visit, the restaurant staff must deliver on the experience expected, from taste to food variety and quality, and good service.

Loyalty Program 100

Loyalty Program Consumer Goods 2025 Customer Experience 100

Goliath Consulting

OCTOBER 24, 2023

As we step into 2024, it’s time to explore the exciting and innovative trends that will dominate our glasses, mugs, and bottles. Some bartenders are adding CBD oil to their non-alcoholic cocktails to offer a unique twist and potential health benefits to their customers. Let’s redefine your digital dining experience.

Beverage 78

Beverage 2024 Innovation Catering 78

The Restaurant Times

OCTOBER 3, 2023

Charting a path that spans the domains of retail, e-commerce, and hospitality, Karl Goodhew’s story is a reflection of the remarkable possibilities that technology, innovation, and a relentless drive for change can create. Goodhew has a passion for technology and innovation and a vision for transforming the fast-casual dining industry.

Innovation 52

Innovation Fast Casual Retail Loyalty Program 52

Foodable

SEPTEMBER 15, 2020

hosted FoodTech21, a forum on the future technological advancements and innovative food cultivation for restaurant and hospitality businesses. This forum showcased thought leaders, brands, and innovators who are already shaping the next foodservice revolution. Last month, Foodable.IO

Customer Experience 52

Customer Experience Food Safety Technology Events 52

A Wine Story

AUGUST 5, 2020

But in the end they thought a heavy bottle weight for an expensive wine reassured customers about the wine’s quality. For that exact market, Mr. Goldstein created a subscription-based program called Master the World: Blind Tasting Wine Experience. Naked Capsules: New Wine Packaging Trend? Do consumers notice capsules?

Innovation 168

Innovation Point of Sale Education Social Media 168

Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more.

Customer Service 203

Customer Service Customer Experience Social Media Innovation 203