Modern Restaurant Management

OCTOBER 26, 2023

Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. In the U.S.

Customer Experience 474

Customer Experience Mobile Ordering Loyalty Program Point of Sale 474

Modern Restaurant Management

APRIL 7, 2025

A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. It’s no secret that restaurants with more than one location depend on standardization to thrive.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

OCTOBER 13, 2024

Inventory management tools, for example, enable the real-time tracking of food stock, alerting staff to use items before they spoil and reducing waste. There are several reasons why: User experience : Cellular does not require users to sign on before they can access the network, removing friction from the customer experience.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Modern Restaurant Management

MARCH 20, 2025

You’re handling inventory, coordinating staff, and managing delivery routes, but everything seems to take twice as long as it should. For example, let’s say you run out of a key ingredient because inventory wasn’t tracked accurately. If you’re a catering business owner juggling multiple orders in a single day.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

NOVEMBER 5, 2024

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. What to ask : “Can you tell me about a time you had to explain something complex to a coworker or customer?

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

Modern Restaurant Management

DECEMBER 23, 2024

Restaurants and bars are leaning into automation to address staffing shortages, enhance operational efficiency, and meet rising customer expectations for speed and consistency. Personalization Through Data Today’s consumers want experiences tailored to their preferences, and the hospitality industry is rising to meet these expectations.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

DECEMBER 26, 2024

The restaurant experience has quickly become a digital landscape. While a boon for both restauranteurs and customers in the name of increased sales, greater convenience, and streamlined payment processes, these cashless payment systems add new vulnerabilities to already often-targeted point-of-sale systems.

2025 558

2025 Point of Sale Food Supply 2024 558

Modern Restaurant Management

APRIL 17, 2025

Now, restaurants across all categories recognize how these features protect their bottom line, especially with ongoing staffing challenges and inventory planning concerns." We're proud that our platform gives hospitality businesses more control over their operations while creating better experiences for diners.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

APRIL 14, 2025

Diners are looking for a better overall experience, from streamlined ordering to more inviting restaurant environments. This reinforces that consumers increasingly value the customization, control, and frictionless experience kiosks provide, and are actively seeking them out as part of their ideal ordering journey.

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

APRIL 18, 2025

Great restaurants provide great experiences, and great restauranteurs unfortunately spend many of the hours in each week doing activities that could (and should) be automated, rather than being able to use those hours focusing on what makes their concept or business exceptional. Smarter data use.

Airlines 251

Airlines Hospitality Waste Food Order 251

7 Shifts

NOVEMBER 17, 2021

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) That's why we're presenting you with all you need to know about inventory's essential steps, best practices, and helpful resources below.

Inventory 370

Inventory Management Management Point of Sale 370

Modern Restaurant Management

APRIL 9, 2025

First, consumers are demanding more convenience and customization, pushing brands to rethink their menus and service models. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. The key is using technology to work smarter, not harder.

Loyalty Program 251

Loyalty Program Franchising Franchise Fast Casual 251

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. This leads to the abnormally high turnover rate most operators experience today. There will always be a customer on the receiving end of that waste of time.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

DECEMBER 11, 2024

"Merchandise is more than just a revenue stream — it’s a way to deepen the connection with your customers and expand your brand’s reach." Merchandise became a natural extension of this vision, offering customers a way to carry the brand with them and become ambassadors for the experience.

Merchandise 419

Merchandise Sports Social Media Seasonal Menu 419

Modern Restaurant Management

DECEMBER 8, 2022

Manage and Optimize Your Increased Holiday Inventory. The holidays bring an increase in beverage inventory, particularly kegged inventory for bars and restaurants centered around draft programs. Cooler management and on deck planning also becomes central to lowering the chaos that an increase in kegged inventory can bring.

Bar 471

Bar Customer Experience Brewery Inventory 471

7 Shifts

NOVEMBER 15, 2024

They play a big role in overseeing your inventory and attending to customer complaints. In this article: How do you handle inventory management to keep the bar always adequately stocked? What techniques would you use to prevent over-pouring and inventory shrinkage? How would you improve or refine our current drink menu?

Bar 195

Bar Management Management Hiring 195

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

AUGUST 6, 2020

The restaurant dining experience has changed forever and menu items must also adapt to these times. First, it is important to develop a tighter menu with a focus on customer favorites and high margin items, replacing underperforming dishes with a rotation of new products that can excite and retain customers. Optimize Inventory.

Front of House 531

Front of House Inventory Food Safety Social Media 531

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Beyond mobile ordering, restaurant apps support operations in ways that were never available before.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Goliath Consulting

DECEMBER 12, 2024

Implementing a proactive holiday security plan ensures the safety of your staff, customers, and business. Train employees to identify phishing attempts and maintain PCI compliance to safeguard customer data and ensure secure payment processing. Their visible presence also reassures customers and employees alike.

Bar 195

Bar Cash Management Seasonal Menu Email Marketing 195

Modern Restaurant Management

MARCH 21, 2025

Technology doesn’t just level the playing field; it allows mom-and-pop shops to improve efficiency, reduce wait times, and enhance the customer experience in ways that were once out of reach. The benefits expand beyond labor and into customer data and efficiency. However, customer expectations are constantly evolving.

Technology 221

Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.”

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

MARCH 27, 2020

Weather forecasts impact sales greatly because changes in weather conditions influence the customer’s food choices. With the help of historical sales reports and known weather conditions, they can calculate how much raw material stock they will have to actually buy and eliminate the risk of spending extra to maintain inventory.

Inventory 517

Inventory Waste Customer Experience Events 517

ChowNow

FEBRUARY 13, 2025

What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

DECEMBER 22, 2021

There are different IoT-based solutions on the market designed to decrease downtime, increase energy and operational efficiency and improve overall customer experience. For years, we've seen restaurants add small table kiosks or tablets that allow customers to pay for food. Product & Inventory Tracking.

2022 610

2022 Equipment Email Marketing Customer Service 610

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

SEPTEMBER 27, 2023

Money and Inventory Management The profitability of a restaurant depends on the careful management of cash flow. Inventory management is another key issue that can creep up if owners are not aware of what product they have and how much is currently available. It’s also important to consider the customer experience.

Cash Management 519

Cash Management Restaurant Law Food Safety Point of Sale 519

Modern Restaurant Management

MARCH 19, 2025

A strong POS system can streamline operations, inventory and menu management, assist with staffing shortages and scheduling conflicts, as well as assist with sorting through data and sales patterns to help personalize marketing campaigns in a new location. Tracking inventory can prevent unnecessary and costly food waste.

POS 221

POS Loyalty Program Inventory Food Order 221

ChowNow

APRIL 15, 2025

Restaurant KPIs are numbers that go beyond basic accounting to help you see how every part of your business is performingfrom your profit margins to your guest experience. Not all restaurant KPIs measure the same thingsome help you protect your bottom line, while others can improve your operations efficiency or improve guest experience.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

2024 473

2024 Customer Experience Compost Loyalty Program 473

The Rail

MARCH 31, 2025

In the end, restaurant groups can turn managing multiple offices into a competitive advantage by focusing on these key areas, which will drive customer happiness and the business forward. Customer Feedback Systems: Implementing customer feedback systems is key to maintaining high service standards.

Technology 130

Technology Management Management Operations 130

Modern Restaurant Management

FEBRUARY 17, 2025

For instance, we're seeing a significant shift towards personalized guest experiences. This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market. What does the Canadian guest expect from a restaurant experience?

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

JANUARY 3, 2025

To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. These designs prove that modest size doesn't mean sacrificing functionality or the customer experience.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

APRIL 5, 2022

The reasons for the accelerated growth of this idea, the contribution of POS to these kitchens, the display systems to make the operations easier, and the automated operations used in the inventory as well in the kitchen for easy food management- are some of the ideas that will be discussed in the following paragraphs.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

FEBRUARY 29, 2024

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Hot Palette Holdings uses AI to improve their forecasting, optimize inventory, and reduce waste. For instance, technology can help restaurants: Optimize operations. Prioritize sustainability.

Food Safety 489

Food Safety Kitchen Safety Food Supply Audits 489

Modern Restaurant Management

DECEMBER 21, 2020

There are five main areas of increased technology acceleration in the restaurant business: Greater Focus on Frictionless Consumer Experience. Customers will seek restaurant experiences that offer the least human interaction. Indeed, what the restaurant industry thought was on the horizon for 2025 will be implemented in 2021.

2021 553

2021 Technology Food Supply Food Safety 553