Modern Restaurant Management

APRIL 6, 2022

Since the COVID-19 pandemic, a new trend in the food service industry has risen in popularity—ghost kitchens. These restaurants, which exclusively deliver food, typically use online ordering and a cashless transaction system that allows for little physical interaction between the customer and facilitator.

Operations 491

Operations Kitchen Safety Food Safety Waste 491

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." Landlord/Tenant Disputes : in my practice, I have seen a huge increase in lease disputes.

Mobile Ordering 221

Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. Advanced networking solutions have emerged as a critical player in this revolution, offering the potential to enhance restaurant operations dramatically.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

DECEMBER 2, 2024

As a restaurant manager, maintaining food safety is your number one responsibility. How do you keep your customers safe–without compromising the overall dining experience? Trusted suppliers adhere to stringent safety standards, reducing the risk of contamination at the source. So, how exactly do you do that?

Food Safety 275

Food Safety Management Management Kitchen Safety 275

The Rail

JANUARY 3, 2025

By incorporating this training into your calendar, you align your business with modern consumer values and cut down on operational waste. Aside from keeping up with industry trends like this, year-round training is especially critical for maintaining consistency in operations, meeting compliance standards, and exceeding customer expectations.

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

JUNE 2, 2020

I’ve had the opportunity to support restaurant operators that have stayed open throughout the COVID shutdown. Everyone agrees that with COVID-19, the public has a heightened safety awareness. The public is watching operators very closely to see if they are doing all the things to make safety your #1 priority.

Training 545

Training Kitchen Safety Food Safety Website Management 545

Modern Restaurant Management

JUNE 7, 2021

Restaurant owners are looking for creative ways to revamp the indoor dining experience with improved health and safety standards. Restaurant owners can use these helpful tips to promote key health and safety standards in order to regain trust and improve the overall customer experience: Improve Air, Hand and Surface Hygiene.

Kitchen Safety 531

Kitchen Safety Customer Service Customer Experience Dine-in 531

Modern Restaurant Management

JULY 30, 2020

“We understand our customers extremely well,” said Ville Myllyniemi, CEO at Fafa’s. Our customer is at the center of every business decision we make, from what we serve to how we serve. .” Now more than ever we want to protect our customers and staff,” said Antonio Civita, CEO of Panino Giusto.

Technology 383

Technology Operations Loyalty Program Point of Sale 383

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. For example: If you want to improve efficiency look for software that integrates with your POS and kitchen systems.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

JULY 27, 2021

Restaurant technology adoption has accelerated throughout the pandemic, shifting digital tools from futuristic nice-to-haves into critical components of day-to-day operations. Technology adoption across the industry has continued to surge; restaurants are juggling upwards of 10 pieces of tech to maintain regular operations.

Front of House 609

Front of House Back of House Loyalty Program Customer Experience 609

Modern Restaurant Management

SEPTEMBER 9, 2024

Ofer Zinger, co-founder of Kitchen Robotics, thinks so. It also self-cleans, helping ensure food safety. What are the main obstacles for brands and operators to integrate more robotics in restaurants? What are the main obstacles for brands and operators to integrate more robotics in restaurants?

Food Safety 473

Food Safety BOH Kitchen Safety FOH 473

Modern Restaurant Management

FEBRUARY 29, 2024

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. In fact, when restaurants adopt tech solutions, it can significantly improve every aspect of their business operations. For instance, technology can help restaurants: Optimize operations.

Food Safety 489

Food Safety Kitchen Safety Audits Food Supply 489

Modern Restaurant Management

JUNE 7, 2024

The United Nations’ Food and Agriculture Organization and World Health Organization designated “Food Safety: Prepare for the Unexpected” as the theme for World Food Safety Day (June 7) 2024. For additional World Food Safety Day resources, visit WHO , UN or the FDA. What are some hidden food safety dangers?

Food Safety 490

Food Safety Kitchen Safety Food Food Supply 490

Modern Restaurant Management

MARCH 11, 2025

Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. The customer's needs always come first, even though my prices continue to rise. Technology continues to transform restaurant operations. They seek brands they believe in.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. Exceeding health and safety standards not only ensures the well-being of customers, but it also cultivates a positive experience that fosters loyalty.

Audits 469

Audits Kitchen Safety Mobile Ordering Customer Experience 469

Modern Restaurant Management

JUNE 30, 2021

It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation. With the collection of more customer data comes the opportunity to retool customer engagement marketing. Data-Driven Personalization.

Loyalty Program 508

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 508

Modern Restaurant Management

SEPTEMBER 8, 2020

Now, for restaurant employees and guests alike, nothing matters more than the safety of their experience inside the restaurant. Social distancing can only go so far—there are still many shared devices that guests and staff have to touch, including point-of-sale devices, payment PIN pads, kiosks and kitchen monitors.

Dine-in 490

Dine-in Kitchen Safety Operations Point of Sale 490

Modern Restaurant Management

DECEMBER 30, 2021

The nature of restaurant management is a pendulum; each year operators swing back and forth to prepare for challenges and take advantage of new opportunities. Read on for our key predictions to help operators get a leg up. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience.

Loyalty Program 579

Loyalty Program 2022 Kitchen Safety Customer Experience 579

Modern Restaurant Management

MARCH 25, 2022

As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs.

Social Media 539

Social Media Mobile Ordering Email Marketing Kitchen Safety 539

Modern Restaurant Management

SEPTEMBER 15, 2020

” The COVID-19 pandemic—more than any contentious customer or kitchen catastrophe—is putting that skill to test. Data shows that guests want to dine out but safety concerns are the biggest factor holding them back. A prerequisite for working in the restaurant industry is often to be “quick on your feet.”

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

Modern Restaurant Management

MARCH 1, 2021

Technology will be vital in the months – and years – ahead as the pandemic continues to change the conversation about food safety. Restaurants now must prioritize the overall safety of the restaurant environment, in addition to addressing food safety itself. Traceability + Transparency for Back-of-House Operations.

Technology 454

Technology Kitchen Safety Food Safety Food Supply 454

Modern Restaurant Management

JUNE 29, 2020

Over and above these suggestions, if you have the size to spread out your kitchen you should do so. Kitchens must be sanitized, per recommended guidelines. If you make them feel welcomed, they will continue to come back again and again and will remember your personal touch on their experience. They are for your own safety too.

FOH 539

FOH Kitchen Safety BOH Food Safety 539

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Instead, they should see it as an opportunity to start an important conversation about the employee experience. Restaurants face a multifaceted compliance situation.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

FEBRUARY 14, 2023

Restaurants must adopt tech solutions to boost safety, quality, accuracy, transparency, consistency, and compliance – all factors that contribute to brand excellence. It’s also wise to periodically offer live trainers who can explain details, share experiences, answer questions, and supplement online training.

Food Safety 474

Food Safety Kitchen Safety Loyalty Program Employee Relations 474

Modern Restaurant Management

JUNE 23, 2020

As they reopen, restaurant operators will need to make some immediate changes so guests and employees feel safe. As a new normal emerges, it will be more important than ever to elevate the dining experience with experiences that are personal and delightful. Build Data-First Architectures.

Back of House 568

Back of House Front of House Kitchen Safety Mobile Ordering 568

7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. That's why restaurateurs rely on restaurant operations. With clearly defined and enforced restaurant operations, restaurants achieve maximum efficiency and profitability. Areas of Operation. Table of Contents.

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

JULY 23, 2020

In regions where the number of new cases has dropped, restaurant patrons may experience “fatigue” regarding strict safeguards and social distancing when trying to enjoy a meal out. That consumers are extremely concerned about staying safe is confirmed by a recent survey of 8,511 restaurant customers nationwide by VIPinsiders.

Technology 517

Technology Kitchen Safety Food Safety Online Ordering 517

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

SEPTEMBER 22, 2020

It was a convenience added to the playbook to assist customers with difficulty getting out of their car or to keep larger orders from blocking up a drive thru. The extra precautions and contortions of today’s pick-ups will eventually fade, but the model of customers grabbing food right outside the restaurant is here to stay.

Kitchen Safety 590

Kitchen Safety Food Safety Customer Experience Food Order 590

Modern Restaurant Management

NOVEMBER 2, 2023

Shaw's “ Who Watches the Kitchen ?” Alongside wild stories detailing how foodborne illnesses can happen, Shaw offers practical solutions to avoid food safety breaches. By the end of the book, readers will know how to protect themselves (and their customers). " Why write this book now?

Kitchen Safety 474

Kitchen Safety Food Safety Allergens Employee Relations 474

Modern Restaurant Management

SEPTEMBER 14, 2020

Even in states that now allow indoor dining with safety measures, many customers still have concerns that keep them away, perhaps because a significant percentage of this summer’s outbreaks are linked to bars and restaurants. Before the pandemic, familiar routines guided employee and customer interactions.

Online Ordering 493

Online Ordering Kitchen Safety Food Safety Customer Experience 493

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

Modern Restaurant Management

MAY 6, 2021

To tackle the concerns of customers and employees while focusing on business growth, restaurant owners will need to look to innovation and reimagine how they once operated. Today, operators are quickly realizing the industry will likely never look like it once did before, forcing them to create a “new normal.”

Kitchen Safety 474

Kitchen Safety Guest Recovery Employee Relations Technology 474

Modern Restaurant Management

AUGUST 6, 2020

If running a restaurant wasn’t already expensive, running one under new distancing regulations means less capacity and investment in safety infrastructure that will take a toll on costs. The restaurant dining experience has changed forever and menu items must also adapt to these times. Re-engineer Menus.

Front of House 531

Front of House Inventory Food Safety Social Media 531

EATER

MARCH 11, 2025

Most restaurant and food service workers did not have access to sick leave or any other safety net , and yet were deemed essential. For many chefs, particularly those serving food and cuisines less familiar to their local customer base, the pop-up served as a road to success with fewer barriers to entry.

Food Supply 238

Food Supply Outdoor Food Order Food Safety 238