7 Shifts
OCTOBER 1, 2024
They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more.
Restaurant Business
OCTOBER 23, 2024
A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. This transformation is not just about automation; it's about creating smarter, more efficient, and more personalized dining experiences.
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Modern Restaurant Management
JULY 11, 2023
Customers could find menus online, earn rewards and pay their checks — all with a simple scan. And today, customers still appreciate that convenience. Today, nearly 60 percent of adults expect to use their phones to access key restaurant features, including ordering food. And happier customers tend to leave better tips.
Modern Restaurant Management
DECEMBER 20, 2023
In the dynamic and ever-evolving restaurant industry, culinary experiences are shaping customer preferences. After all, this business is all about people with customers at the forefront of decisions being made. So how do you thrive in a customer-driven competitive market? The industry is projected to reach $1.2
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms. With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers.
Modern Restaurant Management
JULY 12, 2023
A majority of diners report diminishing guest experience because of labor shortages at restaurants, according to a consumer survey from HungerRush. 57 percent of consumers aren’t confident that a busy store will take their order correctly. 57 percent of consumers aren’t confident that a busy store will take their order correctly.
The Restaurant Times
JANUARY 24, 2022
The idea of allowing users to skip the queue as well as the enormous revenue opportunity available in table ordering mobile app category is driving restaurants and app development companies to innovate. Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants.
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AI-operated ordering systems are more sophisticated than ever, streamlining the process for both your customers and your staff. Here are just a few reasons: Say good-bye to dropped calls and misheard orders. Take as many orders as necessary, simultaneously. Why make the switch?
Speaker: Hillary Holmes - SpotOn Operator in Residence; Troy Hooper - CEO, Kiwi Restaurant Partners; Jason Berkowitz - Founder and CEO of ARROW UP Training
Hard work can’t cut the fees from third-party delivery apps or get orders in and out of the kitchen faster, but technology can! Running a restaurant is hard work, so it can be discouraging when you see how little of that work shows up in your bottom line.
Speaker: Jay Coldren, Alex Barrow, and Greer Kimsey, Street Sense Team
365 days of quarantine later, it's safe to say that our customers will be keeping some quarantine habits. At the center of these habits is the digital world: online ordering, advertising, booking, reviewing, etc. It will become essential for restaurants to create omni-channel experiences for customers, and to market them effectively.
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