Customer Experience Presentation Seating 
7 Shifts
OCTOBER 1, 2024
They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more.
Modern Restaurant Management
MARCH 11, 2025
Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. The pandemic made speed, accuracy, and seamless ordering non-negotiable.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Goliath Consulting
APRIL 5, 2025
Providing a seamless, enjoyable restaurant experience is essential for long-term success. Heres how to craft an experience that leaves customers delighted and eager to return. Efficient Seating and Ordering Process Minimize wait times and ensure smooth transitions from arrival to seating.
Modern Restaurant Management
FEBRUARY 25, 2025
No longer are customers relying solely on traditional keyword-based searches for terms like “restaurant near me”; instead, they’re using natural, conversational language to find exactly what they want. Customers often browse Instagram for aesthetic appeal and real-time updates before deciding where to dine.
Modern Restaurant Management
JULY 6, 2023
Dead times are a hit to your wallet as a business owner as empty seats represent wasted capital investment. Seeing empty seats in your restaurant is disheartening, but the impact goes beyond just losing money. Surprisingly, 88 percent of U.S. marketers have witnessed business growth by using personalized messaging.
Modern Restaurant Management
DECEMBER 31, 2024
“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.” Move over “swicy.” Gen Z looves a sweet treat.
Modern Restaurant Management
DECEMBER 7, 2020
Fortunately, loosened restrictions have allowed most restaurants to welcome dinner back, although in many cases they are still operating at reduced capacity and with such caveats as shortened menus, face coverings when not seated, and social distancing. However, as customers return, restaurant operators face a slew of new challenges.
Expert insights. Personalized for you.
397 
Let's personalize your content