Modern Restaurant Management

MARCH 24, 2025

Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. "The conversation between employees and customers is a rich resource of actionable insights. . "If

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Loyalty Program Mobile Ordering Coaching Customer Experience 307

Modern Restaurant Management

MARCH 5, 2025

The Turning Point: Expanding into CPG Scaling an artisan food business isn’t just about making more product—it’s about ensuring that growth doesn’t dilute quality, customer experience, or operational efficiency. Increased interest from wholesale buyers or retailers requesting larger orders.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

Modern Restaurant Management

DECEMBER 17, 2024

With so many people leaving the industry, restaurants stepped up—raising wages, creating new opportunities, and doubling down on the employee experience. Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

FEBRUARY 14, 2025

Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. Verticalized, Personalized Payments Catering to diverse customer preferences is critical in today’s market.

2025 277

2025 Sustainability Transportation Travel 277

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. The use of delivery apps, like UberEats and DoorDash, provided a much-needed revenue stream allowing restaurants to rely less on an in-person brick-and-mortar experience.

Food Truck 540

Food Truck Retail Mobile Ordering Food Safety 540

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. Prioritize Digital Experiences. For some customers, digital touchpoints may be the only ones they have with your brand.

Loyalty Program 510

Loyalty Program Mobile Ordering Customer Experience Online Ordering 510

Modern Restaurant Management

JANUARY 3, 2025

To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. These designs prove that modest size doesn't mean sacrificing functionality or the customer experience.

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Fast Casual 2025 Design Customer Experience 252

Modern Restaurant Management

JULY 1, 2024

Create strong relationships with local retailers. Having these retailers on speed dial can make sure both the restaurant and the retailers are on the same page. Creating strategic LTOs is a great way to keep customers interested each season on the brand, but it's also important to be strategic about the recipes you create.

Supplies 429

Supplies Seasonal Menu Retail Food Supply 429

Modern Restaurant Management

MARCH 28, 2024

Food manufacturers and retailers are embracing a whole new world of opportunities for consumer engagement that are enabled by this newer technology. It can also provide full sourcing and ingredient listings that are needed for menu creation to serve customers with special requirements.

Information 553

Information Allergens Food Supply Food 553

Modern Restaurant Management

JANUARY 31, 2025

Year of Experimentation Square released early insights from its forthcoming annual Future of Commerce report, providing a unique look at the restaurant, retail and beauty industries across the US, Canada, UK, and Australia. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2025 2024 221

EATER

NOVEMBER 26, 2024

In recent months, other matcha-seekers visiting Japan have been having a similar experience. On a recent trip to Uji, he spoke to representatives from Marukyu Koyamaen , a major matcha supplier with both a cafe and retail presence. Too much matcha was sold from June to September, the sign states.

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Point of Sale Food Supply 2001 Fast Casual 294

Modern Restaurant Management

SEPTEMBER 11, 2024

Future foodspaces will need to be designed to meet the personalized needs of diverse customer bases, according to Culinary Crossroads: How Societal Shifts Are Defining Tomorrow’s Dining , the latest whitepaper from IA Interior Architects research initiative, HumanX. "The

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Fine Dining Customer Experience Design Dine-in 451

Modern Restaurant Management

MARCH 16, 2023

And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. Music can help restaurants strengthen relationships with their customers and build loyalty. It’s no surprise that music has a powerful impact on our emotions and overall satisfaction with an experience.

License 475

License Loyalty Program Customer Experience Customer Service 475

Modern Restaurant Management

FEBRUARY 25, 2021

More than 90 percent of restaurants have made, or plan to make, investments in kitchen automation technology, according to a report from Square that looks at the future of restaurants and retail. “Restaurants are embracing new channels for customers to interact with their business, effectively meeting them wherever they are. .”

Social Media 397

Social Media Retail Website Management Online Ordering 397

Goliath Consulting

FEBRUARY 19, 2025

Strategic Cash Flow Management Restaurants often grapple with cash flow challenges due to seasonality, fluctuating customer demand, and variable/fixed costs. They work closely with management to implement data-driven solutions that boost bottom-line performance.

Cash Management 243

Cash Management Leadership Seasonal Menu Sustainability 243

Modern Restaurant Management

FEBRUARY 9, 2021

The National Retail Federation estimates that 41 percent of consumers will celebrate Valentine’s day with a special dinner or celebration at home. Restaurant websites should have a clean, uncluttered feel and customers should easily be able to navigate between pages. Leverage CRM Tools That Will Make Your Customers Swoon.

Marketing 554

Marketing Email Marketing Website Management Social Media 554

Modern Restaurant Management

APRIL 7, 2022

There was a time, not too long ago, when interacting with a brand—be it a retailer or a restaurant chain—was a fairly uncomplicated process. Delivering that seamless omnichannel experience has been especially essential for restaurant operators in the past two years. There was a single point of sale or channel.

Mobile Ordering 538

Mobile Ordering Email Marketing Customer Experience Loyalty Program 538

Modern Restaurant Management

JULY 16, 2024

. "Top performers are personalizing and using data to segment their customer database," Kristin Lynch, Senior Director of Restaurant Strategy for Paytronix Systems. "They "They are differentiating, delivering an emotional connection and recognizing their most valuable customers."

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Innovation Loyalty Program Email Marketing Customer Experience 494

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. "We're very impressed with their quality of execution, product cadence and customer centric approach in these unprecedented times.”

Serving 519

Serving White Paper Food Recycling 519

Modern Restaurant Management

JULY 14, 2021

We work with top restaurant and food retail brands, like Applebee’s and Chick-fil-A, that are very sophisticated when it comes to using digital, email, mail, and offline out-of-home marketing to drive consumer traffic and sales in their stores. experience already). ones with hospitality, restaurant, cooking, etc.

Recruiting 532

Recruiting Hiring Marketing Advertising 532

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. But more demanding, less patient customers, combined with a mass exodus of restaurant workers, are leaving those employees who choose to remain in the industry strained to the limit. Employee Burnout Is Real.

Customer Service 548

Customer Service Retail Food Safety Mobile Ordering 548

Modern Restaurant Management

APRIL 22, 2024

.” While some might view fast food fraud as a victimless crime, the reality is quite different as it negatively impacts both restaurants and genuine customers. Not only can fraudulent activities disrupt the customer experience, but they can lead to significant financial losses for both consumers and businesses.

Food 510

Food Loyalty Program Consumer Goods Customer Experience 510

Modern Restaurant Management

JULY 2, 2020

As restaurants around the country start to re-open for on-premises dining in some capacity, there are a lot of lessons to be learned from the experience of the past few months. Those slow adopters had to act quickly to build out or expand capabilities to meet customer demand.

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Customer Service Customer Experience Technology Dine-in 598

Modern Restaurant Management

AUGUST 4, 2020

The space restaurants have been forced to put between customers while they’re inside potentially extends lines out the door, forcing some to wait while exposed to the elements. Long lines generally lead to long wait times, which result in a negative purchase experience for customers who expect efficiency, regardless of the times.

Cash Management 498

Cash Management 2003 Mobile Ordering Customer Service 498

Modern Restaurant Management

DECEMBER 21, 2021

Similar to the one the retail industry experienced more than 10 years ago, we will see real investment in transforming the restaurant industry using technology. Many operators had to rethink how to approach their business digitally this past year, and realize that on- and off-premise experiences are more closely connected than ever.

2022 494

2022 Hospitality Brewery Mobile Ordering 494

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Even if the company has a more formal training program, the process can still get short shrift as the demands of serving customers take precedence over reinforcing training. While retail workers comprise nine percent of the U.S. New Employees Have More On-the-Job Injuries.

Management 506

Management Management Food Safety Hiring 506

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. The buying journey is how a customer makes the decision to eat at YOUR restaurant instead of someone else’s.

Mobile Ordering 540

Mobile Ordering Front of House Customer Service Customer Experience 540

Modern Restaurant Management

JUNE 23, 2022

Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied. Digitizing task checklists has enabled restaurant employees to spend less time on manual, “pen-and-paper” task-tracking, and more time focusing on customers.

Food 475

Food Food Safety Front of House Fast Casual 475

Modern Restaurant Management

SEPTEMBER 15, 2021

Retailers are having a tougher time each month, as well. “The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in.

2021 448

2021 Retail Loyalty Program Online Ordering 448

Modern Restaurant Management

DECEMBER 31, 2024

More than half of those surveyed, 55 percent, said increasing sales is 2025’s top priority, followed by reducing costs and enhancing guest experiences. Customers embraced the protein-packed dairy, transforming trending dishes like cottage cheese toast and flatbreads. Cottage cheese had a social media-fueled renaissance.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

JANUARY 12, 2021

Even before a pandemic spread across the globe in early 2020, customer experience (CX) was always key to the success of restaurant brands. A recent Deloitte report says 60 percent of guests indicate that a positive experience will cause them to dine at a restaurant more frequently. Meeting or Exceeding Customers’ Needs.

Fast Casual 412

Fast Casual Food Safety Loyalty Program Customer Experience 412

EATER

FEBRUARY 27, 2025

Photoillustration by Lille Allen; see below for full credits Every major fast-food chain, it seems, now has its own app promising deals, discounts, and a better diner experience overall. All of them promise a seamless experience to the fast-food customer. But whats the cost of convenience? He wants the path of least resistance.

Mobile Ordering 207

Mobile Ordering Loyalty Program Food Food Order 207

Modern Restaurant Management

OCTOBER 6, 2020

In 2019 it was widely reported that Americans were making less and less meals at home, and with that we saw the rise of grocery stores and retailers across the country begin to offer dine-in experiences to attract customers. In fact, restaurants have become one of the most successful ways for retailers to stand apart.

Mobile Ordering 495

Mobile Ordering Customer Service Food Safety Small Business 495

Modern Restaurant Management

FEBRUARY 6, 2023

According to National Retail Federation, nearly 18 million fans plan to watch the Super Bowl at their favorite bar. Don’t let your FoH team get called for Delay of Game when customers need ordering assistance. Holding on to kegs too long threatens your guest experience. That’s a whole different ballgame!

Bar 475

Bar FOH Coaching Brewery 475

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 528

Food Safety Mobile Ordering Online Ordering Kitchen Safety 528

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste.

Technology 494

Technology Operations Food Safety Kitchen Safety 494

Modern Restaurant Management

JULY 21, 2021

This means that many franchisees are therefore tasked with integrating and installing Plug & Play solutions, delivering a reliable omnichannel approach, and making sure that all customer journeys mirror their parent brand, as well as providing a value-added service to their customers. Unify Online and Offline Experiences.

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Franchise Franchising Customer Experience Small Business 451