Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.”

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

JANUARY 3, 2025

To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. These designs prove that modest size doesn't mean sacrificing functionality or the customer experience.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

JANUARY 22, 2025

That’s why this approach will help you avoid costly mistakes, save time making important decisions, and make for a less stressful renovation experience. Enhanced Visualization for Stakeholders : 3D modeling lets tools like BIM take stakeholders inside a virtual, 3D version of the redesigned space.

Design 221

Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

APRIL 18, 2022

As restaurants continue to deal with the staffing shortages affecting the entire industry, they inevitably look for ways to improve the employee experience. Restaurants that can’t find the workers they need must figure out how to make the most of the staff they already have. What Is Virtual Queuing? What Is Virtual Queuing?

Seating 507

Seating Customer Experience Customer Service Take-out 507

Modern Restaurant Management

JUNE 10, 2020

It’s the perfect slow-down to tweak recipes and menus, do some deep cleaning, or consider fresh ways to change up the customer dining experience. But January 2020, though initially characteristic, became the start of a year that would deliver the longest “time-out” in history. Inside Out.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Heres a breakdown of the most common types of restaurant apps and how they support your business.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

EATER

MARCH 25, 2025

A former MMA fighter who now commands more than 17 million followers on TikTok, Lee is known for his laid-back restaurant reviews, generally delivered from the front seat of his car, in which he evaluates the food from mom-and-pop restaurants of all kinds. Its very similar when it comes to running a small business, like a restaurant.

Social Media 245

Social Media Small Business Front of House Point of Sale 245

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars.

Reservations 221

Reservations Book Customer Experience Dine-in 221

ChowNow

FEBRUARY 13, 2025

What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. A smooth mobile experience keeps people engaged and leads to more online bookings.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

JANUARY 25, 2021

It makes sense that customers are wary of the indoor dining experience right now. While online food and restaurant deliveries have gained momentum, many diners still want to experience in-restaurant dining. Outdoor Dining Will Need to be a Multi-Season Experience. Bar Louie, Indianapolis.

Outdoor 530

Outdoor Technology Customer Experience Dine-in 530

ChowNow

APRIL 15, 2025

Sure, instincts matter, but lets be honest, following your intuition is really just a guessing game, and eventually, a strong hunch will turn out to be a bad judgment. Restaurant KPIs are numbers that go beyond basic accounting to help you see how every part of your business is performingfrom your profit margins to your guest experience.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Modern Restaurant Management

OCTOBER 28, 2020

With more than one million restaurant locations across the United States and 63 percent of consumers saying they’d rather spend money on an experience instead of buying an item, restaurants are getting creative and finding new ways to adapt. Create designated areas (for curbside pickup and for those guests waiting to be seated).

Outdoor 531

Outdoor Food Safety Social Media Food Truck 531

Modern Restaurant Management

DECEMBER 23, 2020

Restaurant design, kitchens, and the dining customer experience has been changing over the past few years and with the COVID pandemic, it may be changing again. Some trending concepts over the past several years have included more open seating, high ceilings, and exposed structure concepts. Getting Creative with Outdoor Space.

Design 539

Design 2021 Outdoor Brewery 539

ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Too high, and youll drive customers away. High-end restaurants can charge more for the experience, leaving wiggle room for a higher food cost percentage.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

7 Shifts

NOVEMBER 24, 2024

As the first and last point of contact for guests, a hostess sets the tone for every diner’s experience. With these hostess interview questions, you can find the right candidates with the perfect combination of technical and interpersonal skills to create a seamless dining experience. What did you do?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. Here are some needs that customers are likely to be prioritizing right now, with some low-cost ideas on how to meet those needs. Safety and Normalcy. The Human Touch.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

JUNE 7, 2021

Restaurant owners are looking for creative ways to revamp the indoor dining experience with improved health and safety standards. Restaurant owners can use these helpful tips to promote key health and safety standards in order to regain trust and improve the overall customer experience: Improve Air, Hand and Surface Hygiene.

Kitchen Safety 531

Kitchen Safety Customer Service Customer Experience Dine-in 531

ChowNow

APRIL 11, 2025

To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Before you spend the money and roll out a dozen new tablets across your front of house and kitchen, its worth asking: Are these things actually built for the job?

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

AUGUST 19, 2020

" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. Restaurant of the Future Panel. 20 at 4 p.m. . 20 at 4 p.m.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

APRIL 12, 2022

“I just don’t understand,” the restaurant owner lamented as we discussed a recent customer incident. and then five minutes later, he storms out because we can’t seat him right away. On the one hand, consumers are craving unique human experiences with food more than ever before.

Customer Experience 492

Customer Experience Airlines Consumer Goods Dine-in 492

Modern Restaurant Management

JULY 22, 2020

We have all been dealing with the core problems COVID-19 has brought to us: increased cleaning and sanitizing processes, loss of customers, negotiations with landlords, and many more. Let’s take a look. 1 – Distraught and Stressed-Out Employees. Let’s take a look. 2 – Demanding Customers.

Management 522

Management Management Customer Experience Kitchen Safety 522

Modern Restaurant Management

JULY 20, 2021

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? With the rise of online shopping, customers are now more than used to controlling their experience and their time more than ever.

Dietary Restrictions 493

Dietary Restrictions Customer Experience Dine-in Technology 493

The Rail

NOVEMBER 22, 2024

By Leo Clarke, Contributor More so now than ever before, restaurant guests are looking for an experience when eating out, rather than just a satisfying meal. A huge part of this experience is the customer service they receive at every contact point within the restaurant – and even after they’ve left.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

MAY 29, 2024

Food is visceral in a way that airline seats aren't. Trying to apply surge pricing models in restaurants is still very early and I think we’ll see brands take a cautious approach to figure out what ‘sells.’" What should other restaurants take away from that as a cautionary tale? Yes, and yes!

Pricing 482

Pricing Airlines Loyalty Program Education 482

Modern Restaurant Management

JULY 13, 2020

Particularly as they’re learning how to best operate amidst new outbreaks to create the dining experiences patrons expect. People have been both eager and hesitant to venture back out into the world as stay-at-home orders have lifted. However, a surge in hot spots means the dining experience will continually evolve.

Consumer Goods 539

Consumer Goods Food Safety Hiring Customer Service 539

Modern Restaurant Management

APRIL 18, 2022

The outdoor dining season is much anticipated not only because it is enjoyable for diners, but it also benefits restaurant owners and employees by vastly expanding the amount of dining space available to customers. Here is a quick list of outdoor dining tips to enhance the guest experience while also benefiting the business.

Outdoor 419

Outdoor Seating Restaurant Law Customer Experience 419

ChowNow

MARCH 7, 2025

Its the number one way customers discover new restaurants and if your business isnt showing up in the search results, youre losing diners to competitors who are. Local restaurant SEO is the best way to attract new customers, and its easier than you thinkyou dont need to be a technical expert to start seeing real results.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Be part of the solution; keep your local communities fed.

Social Media 539

Social Media Food Safety Cash Management Customer Service 539

Modern Restaurant Management

AUGUST 10, 2021

Some establishments are trying to pass on these costs to customers by increasing their prices, causing disgruntlement among their long-standing patrons. If patrons are dining in, they can simply include a table number when they place their order so that the food can be brought to where they are seated. Added Benefits to Boost Business.

Ordering 592

Ordering Recruiting Food Order Employee Relations 592

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 472

Menu Seasonal Menu Front of House Café 472

ChowNow

FEBRUARY 28, 2025

Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. For restaurant operators, this presents both an opportunity and a challenge: how to implement an online ordering system that maximizes revenue while maintaining control over their customer relationships. billion in revenue.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

AUGUST 3, 2020

There is no doubt that the restaurant-going experience is in need of change in the wake of the global pandemic but for that change to be meaningful, it must be long-term and safe for patrons, staff and management alike. As everyone knows, the meal ends with the serve hand-delivering a booklet containing the bill and the customer paying it.

Technology 450

Technology Consumer Goods Customer Experience Seating 450

Modern Restaurant Management

DECEMBER 22, 2020

Overall, the biggest lesson we’ve taken from this unpredictable year is that in order to successfully spread the spirit of BBQ and kindness, we need to be transparent with our communities, engage with our most loyal customers, and be there for them in hard times. Technology is essential to best serve our customers. We created a

Hospitality 493

Hospitality Customer Experience Food Safety Online Ordering 493

Modern Restaurant Management

AUGUST 21, 2020

Now that summer has come and some states have begun opening up, many people are feeling braver and more willing to venture out in search of normalcy—families included. One key finding: restaurants that create a kid-friendly experience will make parents feel safer and more excited about taking their kids out to eat.

Food Safety 539

Food Safety Entertainment Take-out Employee Relations 539