Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

ChowNow

FEBRUARY 7, 2025

Many restaurant operators have misconceptions about average order volume (AOV) and how it works, making statements like: I need more customers to make more money. In fact, boosting AOV is one of the easiest and most effective ways to increase revenue while improving the customer experience for your guests.

Ordering 349

Ordering Online Ordering Loyalty Program Customer Experience 349

Modern Restaurant Management

APRIL 19, 2022

You can have a great location, fabulous service, and a flashy menu, but if the food isn’t good, you won’t develop a loyal customer base. You can think about portion sizes and experiment with specials. Focused marketing can increase your customer base while keeping your budget in line. Staffing Your Restaurant.

Specials 493

Specials Coaching Customer Experience Customer Service 493

Modern Restaurant Management

DECEMBER 9, 2024

It’s the perfect season for experimenting with new menu items that align with previous seasonal trends. Delve into previous POS data to see which dishes your customers were steering towards during the lead up to Christmas.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

Modern Restaurant Management

NOVEMBER 22, 2024

Whether the business has just staffed up for the holidays or experiences their busy period at a different time of the year, investing in seasonal talent is a crucial part of labor strategy year-round. Perhaps the most important factor in attracting strong seasonal talent is creating a positive employee experience.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

Modern Restaurant Management

DECEMBER 5, 2024

Just as a chef elevates a signature dish with bold, unique flavors that please the senses, the right glassware can enhance the presentation of drinks and food, creating a visually engaging experience for customers. High-end wine glasses that enhance the drinking experience are filling a market gap left post-COVID.

Fine Dining 405

Fine Dining Consumer Goods Presentation Seasonal Menu 405

Modern Restaurant Management

DECEMBER 19, 2024

By finding unique ways to incorporate ingredients and cultural traditions, restaurants can not only strengthen their offerings and satisfy guests but also go a step further to create a sense of belonging and respect within a community, inspiring customers to keep coming back.

Dietary Restrictions 417

Dietary Restrictions Influencer Customer Experience Menu 417

7 Shifts

NOVEMBER 24, 2024

Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge. Do you want to find out which food items your customers love the most?

Marketing 370

Marketing Social Media SEO Customer Service 370

Modern Restaurant Management

FEBRUARY 24, 2025

Businesses can now utilise reservation platforms that seamlessly integrate booking, point-of-sale (POS), and customer management systems. These links can be sent via SMS, email, or social media, creating a smooth and convenient experience for both businesses and customers.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

APRIL 16, 2025

Tableside caviar service A prosciutto cart An authentic kaiseki tasting experience and members-only Japanese whiskey lounge Tableside s’mores These are just a few examples of ways restaurants across the country are hoping to attract guest by elevating the dining experience and creating a vibe highlighted by superior food and presentation.

Back of House 221

Back of House Customer Experience Customer Service Hospitality 221

Goliath Consulting

APRIL 5, 2025

Providing a seamless, enjoyable restaurant experience is essential for long-term success. Heres how to craft an experience that leaves customers delighted and eager to return. Staff should be knowledgeable, offering helpful suggestions based on customer preferences and dietary needs.

Customer Experience 195

Customer Experience Email Marketing Customer Service Mobile Ordering 195

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.”

2025 450

2025 Beverage Fine Dining Guest Recovery 450

7 Shifts

OCTOBER 22, 2024

From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. If your website isn’t optimized for mobile, you could be losing out on potential customers. Use it to share updates, special events, or new menu items.

Book 195

Book Marketing Email Marketing Social Media 195

EATER

DECEMBER 3, 2024

Just ask Eater’s local city editors who’ve been tirelessly scouring their regions — from sampling Boston’s premier bakery for ube brownies to test-driving San Diego’s stellar yakitori experiences — in search of the best dining experiences. Resurrected restaurants.

2024 333

2024 Food Truck Social Media Customer Experience 333

Modern Restaurant Management

MARCH 21, 2025

Technology doesn’t just level the playing field; it allows mom-and-pop shops to improve efficiency, reduce wait times, and enhance the customer experience in ways that were once out of reach. The benefits expand beyond labor and into customer data and efficiency. However, customer expectations are constantly evolving.

Technology 221

Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

DECEMBER 11, 2024

"Merchandise is more than just a revenue stream — it’s a way to deepen the connection with your customers and expand your brand’s reach." Merchandise became a natural extension of this vision, offering customers a way to carry the brand with them and become ambassadors for the experience.

Merchandise 419

Merchandise Sports Social Media Seasonal Menu 419

Modern Restaurant Management

JANUARY 30, 2025

What made this campaign truly special was its charitable component, especially during the challenges of COVID-19. Different generations bring complementary skills to the table—seasoned experience and industry knowledge from one generation blend seamlessly with fresh ideas and digital expertise from the next.

Social Media 386

Social Media Innovation Sustainability Marketing 386

ChowNow

MARCH 21, 2025

Understanding your target market is the foundation of making smart decisions for your menu, pricing, and overall guest experience. Key customer factors that influence dining preferences, from demographics to behavior. A restaurant target market is the specific group of customers your restaurant is designed to attract.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

DECEMBER 5, 2024

Today’s consumers are on the hunt for bold and unique flavor combinations that enhance their seasonal experiences. By closely monitoring flavor trends and being willing to experiment with new combinations, bakeries can keep their offerings fresh and relevant.

Seasonal Menu 221

Seasonal Menu Consumer Goods Customer Experience Social Media 221

Modern Restaurant Management

MARCH 17, 2025

Building a Competitive Menu We’ve seen that with chains building out a competitive menu featuring specialty items and showing off their culinary skills to attract customers. This is another area where produce buying groups have experience and will help food service operators navigate. Generalized or Specialized?

Food Supply 221

Food Supply Customer Service Back of House Small Business 221

ChowNow

FEBRUARY 28, 2025

Youre delivering a great dining experience, yet foot traffic remains inconsistent, online engagement is low, and new customers arent coming in as often as youd like. The problem isnt your food or serviceits visibility and customer engagementand were going to help you fix that. Optimize your Google Business Profile.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. Hiring the right people can make or break your business.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

ChowNow

FEBRUARY 12, 2025

Email marketing might not be as flashy as social media marketing, but for restaurants, its possibly the most effective way to stay connected with customers. Unlike social media platforms, where the algorithm overlords dictate who will and will not see your posts, emails go straight to your customers inboxeswhich they check daily.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

ChowNow

MARCH 7, 2025

Restaurants collect a ton of customer data. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

JANUARY 23, 2025

Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Lavu

MARCH 28, 2025

Managing special occasion promotions is easier than ever with the best POS system features and integrated online ordering. These advanced tools empower restaurants to create personalized offers, track customer data, and automate processes to enhance customer loyalty and streamline operations.

Specials 78

Specials POS Loyalty Program Inventory 78

Culinary Cues

FEBRUARY 5, 2025

This is not the normal amount of angst that has been present for decades fickle customer tastes, rising cost of goods, changing demographics, or escalating rents; there are far deeper concerns that make everyone scratch their heads in wonder. Is the experience in jeopardy? There are problems, right now, without answers.

Fine Dining 237

Fine Dining Food Supply Customer Service Recruiting 237

Modern Restaurant Management

NOVEMBER 4, 2024

Loyalty programs are the secret sauce for keeping customers hooked, whether you're a cozy corner café or a massive restaurant chain. In a world where third-party delivery apps dominate, securing customer loyalty through personalized rewards and direct communication is the equivalent of having the best table in a packed restaurant.

Loyalty Program 221

Loyalty Program Social Media Small Business Customer Experience 221

Modern Restaurant Management

MARCH 5, 2025

The Turning Point: Expanding into CPG Scaling an artisan food business isn’t just about making more product—it’s about ensuring that growth doesn’t dilute quality, customer experience, or operational efficiency. Opening 10 more stores wasn’t financially feasible.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

Culinary Cues

FEBRUARY 18, 2025

At times the choices may seem insignificant but where customers are concerned nothing is insignificant. At what point, under what circumstances will you choose to sacrifice your standards for time, cost, efficiency, or type of customer? It will stand out as truly special. So, when is good enough, good enough?

Fine Dining 234

Fine Dining Small Business Customer Experience Equipment 234

Modern Restaurant Management

FEBRUARY 5, 2025

This "Super" special edition of Modern Restaurant Management (MRM) magazine's Research Roundup has a Super Bowl theme. As such, Restaurants may choose to focus on pre-orders and takeout specials to capture sales early! “Customers still associate the experience with your brand. .

2024 309

2024 Food Order Delivery Sports 309

Modern Restaurant Management

OCTOBER 6, 2022

So, you can attract new customers and encourage existing ones to stick around for a bit longer with happy hour promotions. Not only does it attract customers during slow times , but it also boosts sales and encourages people to come back. Make a Special Menu, Don't Include Everyday Things. Load Up the Menu With Shareables.

Loyalty Program 508

Loyalty Program Social Media Point of Sale Customer Experience 508

Modern Restaurant Management

DECEMBER 8, 2022

But here’s the good news: better prepared bars and restaurants will increase receipts and positively impact the customer experience by tightly managing kegged inventory during the holidays. Design Your Holiday Customer Experience. Increasingly, beverage customers associate “events” with ABV information.

Bar 471

Bar Customer Experience Brewery Inventory 471

Modern Restaurant Management

NOVEMBER 26, 2024

These are indeed the table stakes when it comes to delivering premium experiences. A small menu hints at luxury, signaling to the audience that the items listed on a menu have been hand selected to deliver a more special experience. Fewer choices communicates exclusivity, which drives up customer value.

Seasonal Menu 251

Seasonal Menu 2024 Customer Experience Menu 251

Modern Restaurant Management

JANUARY 26, 2022

In fact, before COVID in 2016, both single people and couples spent a total of 35 million dollars on Valentine’s day experiences. Holidays provide restaurants with the opportunity to capitalize on the special moment by offering specials, events, and so much more exclusive to the holiday. Create a Prix Fixe Menu.

Social Media 563

Social Media Seasonal Menu Advertising Events 563