Customer Service Definition Online Ordering 
Modern Restaurant Management
MAY 23, 2023
Globally, restaurants saw a notable shift in customer expectations and behavior during this time. Consumers ordering deliveries still want to make sure it feels like they are treating themselves. As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs.
Modern Restaurant Management
MARCH 10, 2025
The findings tell a story of shifting behaviors, digital transformation, and a new definition of value in dining. Almost half (45 percent) say they visit quick-service restaurants (QSRs) less often than before, and 51 percent have cut back on table-service restaurants (TSRs). The reason? With 53 percent of U.S.
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ChowNow
MARCH 21, 2025
On the other hand, when you know exactly who your ideal customers are, you can craft an experience that resonates with customers on a deeper, emotional level, creating a connection that will keep them coming back for years. Key customer factors that influence dining preferences, from demographics to behavior.
Modern Restaurant Management
DECEMBER 29, 2020
In order to survive, restaurants needed to rethink the way they do business with many turning to technology to keep them afloat. While the year is now nearly over, with more new cases of Covid-19 continuing to surface each day, the current challenges are most definitely going to spill over into 2021. Go All Out with Online Ordering.
Modern Restaurant Management
FEBRUARY 4, 2022
With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Customers often give companies an ultimatum; they can choose to be part of the problem or the solution. Health-Conscious Food Will Dominate Menus.
7 Shifts
SEPTEMBER 1, 2022
If you're standing in line waiting to order the special of the night, the seasonal Panzanella Salad, you don't want to hear “86 the special”. In nearly every context, it means to “refuse service”, “get rid of” or “nix” something. More often than not though, 86'd items cause customer frustration. The cost of 86'ing.
Modern Restaurant Management
APRIL 29, 2021
“Wages across the country are definitely up for the industry, in virtually every location. Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements. Robotics are being tested at every single position in the restaurant from cooks to table service.
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