Restaurant Business

MARCH 29, 2024

Whether operators are having trouble finding trained employees or are facing difficulty with retention, the outcome is the same—stressed workers in the back of house, restaurants running on a skeleton crew and potential service interruptions as staff is spread too thin. Saving time and labor can be easy—operators just need a bit of strategy.

Equipment 111

Equipment Back of House Customer Service Operations 111

7 Shifts

AUGUST 18, 2024

Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. In this guide we won't worry too much about the differences, but in general: A restaurant cost is a one-time expenditure on a material resource like food, liquor, dishes or kitchen equipment.

License 370

License Equipment POS Food Supply 370

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you handle customer complaints and turn negative experiences into positive ones? How do you handle disputes between customers and employees?

Leadership 195

Leadership Management Management Operations 195

7 Shifts

AUGUST 18, 2024

This could be a good choice if you find a business that is already established and has a loyal customer base. Equipment : What equipment will you need? Choosing Your Concept & Bar Type Defining your concept Your concept is the main idea or theme and includes service style, cuisine, menu, and music.

Bar 370

Bar License Email Marketing Customer Service 370

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Goliath Consulting

OCTOBER 1, 2024

Robotic kitchen equipment is revolutionizing food preparation. After all, customers expect their meals to be prepared by skilled chefs, not machines. The rapid rise of robotics and artificial intelligence has transformed industries like computer science, medicine, and now the restaurant industry.

Equipment 78

Equipment Email Marketing Seasonal Menu 2016 78

Culinary Cues

NOVEMBER 17, 2024

The menu will determine how the dining room will look and feel, how you will advertise and through which mediums, the experience of the line cooks you hire, your training program, which vendors you choose, the equipment you will need, the wine list, price point for menu items, and the expectations for sales and profit.

Presentation 278

Presentation Point of Sale Customer Service Menu 278

Tableo

JULY 25, 2023

In this post, we’ll look at five crucial tactics that might help in giving your restaurant customers a memorable dining experience. So, let’s dive in and discover how you can take your restaurant’s customer service to the next level! Teach them about the menu ingredients and cooking techniques. New to Tableo?

Customer Service 75

Customer Service Customer Experience Mobile Ordering Online Ordering 75

Get Beyond

SEPTEMBER 29, 2023

And there’s one crucial way we support our clients on their path to success: our Louisville Service Center. In the competitive world of merchant processing, we stand out by providing our clients tailored service, ongoing support, and the security of a partner who has as much stake in their business as they do. Glad I went with them!”

Customer Service 40

Customer Service Point of Sale Small Business Training 40

Perfect Daily Grind

DECEMBER 15, 2019

But as machinery keeps developing and our customer service and coffee expectations grow, what roles do the two play? They look after the equipment, cleaning machinery and spotting problems. They also provide excellent customer service, ensuring that customers are satisfied and return to the shop.

Equipment 181

Equipment Customer Service Customer Experience Article 181

Restaurant Engine

JUNE 9, 2021

Are you opening a restaurant and need to add equipment? Or are you a current restaurant owner looking to upgrade or replace your equipment? Either way, one of the biggest investments you’ll make in your restaurant is found in your equipment. Here are seven must-know restaurant equipment financing tips. #1:

Equipment 105

Equipment Front of House Back of House Document 105

7 Shifts

SEPTEMBER 16, 2024

Asset-Based Valuation In some cases, the value of your restaurant’s assets, like equipment, furniture, and leasehold improvements, might be the best way to determine its value. For example, if your restaurant's equipment and fixtures are worth $50,000, that would become the base value for the sale.

2024 195

2024 Document Point of Sale Cash Management 195

Modern Restaurant Management

OCTOBER 3, 2024

The Best Offense is a Defensive Kitchen Cooking equipment is probably the most important thing inside a restaurant and/or bar – and it’s also a leading cause of fires. These fires are often due to failed, aging equipment; improper installation and maintenance; poor cleaning practices; and inattentive or careless use.

2024 180

2024 Kitchen Safety Insurance Equipment 180

7 Shifts

SEPTEMBER 6, 2024

A well-thought-out floor plan should incorporate various key areas: storage, food preparation zones, cooking stations, cleaning and dishwashing stations, and service areas. Having the right space to store ingredients, equipment, and other essentials keeps them readily accessible, which boosts efficiency, especially during peak hours.

Design 195

Design Kitchen Safety Food Safety Equipment 195

7 Shifts

NOVEMBER 15, 2024

How do you handle complaints about food quality from customers? A great answer would also include specific examples of how they handled high-stress situations, such as a sudden equipment failure or a large catering order that came in unexpectedly. How do you handle complaints about food quality from customers?

Back of House 195

Back of House Management Management Operations 195

7 Shifts

NOVEMBER 15, 2024

Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer. How do you handle a situation where a customer complains about the wait time?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

NOVEMBER 20, 2024

How do factors like suppliers, but also kitchen layout, equipment design, and workflow patterns impact contamination risk? How restaurants can leverage technology to avoid spreading foodborne illness and protect their team members and customers? Can you break down the science of how pathogens like E. Foodborne pathogens like E.

Food Safety 88

Food Safety Kitchen Safety Food Food Supply 88

Modern Restaurant Management

JULY 22, 2024

By listening to the “nerve center” of every location—its connected equipment. The data from HVAC systems, ovens, dish machines, refrigerators, freezers, fryers, lighting equipment, and irrigation systems provides incredible insights that save operators tens of millions of dollars over time.

Equipment 197

Equipment 2024 Waste Point of Sale 197

Modern Restaurant Management

MARCH 15, 2024

The Technology Many payment processors offer high-end technology many smaller restaurants aren’t equipped for. Working with a processor that offers quick and digestible technology with different payment options is a great choice for restaurants, making it easier for the business as well as the customer.

Equipment 196

Equipment Small Business Customer Service Pricing 196

Social Hospitality

JANUARY 5, 2022

For most restaurants, the focus remains on delivery and pickup to serve customers. The pandemic’s toll on restaurants was more limited than otherwise because of delivery services. Mobile chatbots equip restaurants and food delivery apps to do many things. Covid-19 impacted customer service in new ways.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Delivery 459

Harbor Touch

FEBRUARY 15, 2018

List of the Top 10 Must-Have Kitchen Equipment for Restaurants. With so many different things to keep track of, it can be easy to forget kitchen equipment and appliances that are essential to operating your business. Refrigeration Equipment. Opening a brand new restaurant can be confusing and stressful. Salamander Broilers.

Equipment 122

Equipment Food Truck POS Fast Casual 122

7 Shifts

AUGUST 22, 2024

A Ghost Restaurant take orders through online apps (like Uber Eats, Grubhub, and Skip the Dishes) and prepare food exclusively for pick-up, take-out and delivery customers. Virtual restaurant concepts only exist in apps, and use ‘ ghost kitchens ’ (aka ‘virtual kitchens’ or ‘dark kitchens’) to serve a virtual menu to virtual customers.

Online Ordering 370

Online Ordering Customer Service Delivery Food Order 370

Modern Restaurant Management

SEPTEMBER 7, 2023

Think of commercial ice equipment like your vehicle. Let’s take a closer look at the total cost of ice equipment ownership. Eighty percent of ice machine service calls made during the warranty period are not covered under warranty. Owning ice equipment will also cost you time.

Equipment 189

Equipment Customer Service Small Business Point of Sale 189

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Operations 189

Operations Front of House Customer Service Customer Experience 189

Modern Restaurant Management

DECEMBER 22, 2021

While there is plenty of technology out there to optimize your establishment, one food service trend is becoming a mainstay: Internet of Things. There are different IoT-based solutions on the market designed to decrease downtime, increase energy and operational efficiency and improve overall customer experience. Connected Equipment.

2022 244

2022 Equipment Email Marketing Customer Service 244

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. What do restaurant managers do?

2024 195

2024 Management Management Leadership 195

Culinary Cues

JULY 19, 2024

The attention to detail at every workstation is a perfect indication of the training and unity of purpose that every cook shares, and the sense of calm that this organization brings is a strong indicator of how the unit works towards plate perfection and a great customer experience. Cooks don’t have to work at mise en place, it simply “is.”

Front of House 269

Front of House Food Order Customer Service Customer Experience 269

Modern Restaurant Management

NOVEMBER 27, 2023

Proper maintenance is also essential to customer satisfaction, retention, and word-of-mouth reputation building. Equipment maintenance is essential to the core business model of any restaurant and includes maintaining equipment such as refrigerators, freezers, dishwashers, commercial gas ranges, deep fryers, and industrial ovens.

Audits 123

Audits Equipment Kitchen Safety Food Safety 123

Xtra Chef

OCTOBER 14, 2019

Equipment failures can cause a restaurant to lose money quickly, but the question is how quickly and how much. With so many different pieces of equipment and systems in place, a restauranteur needs to understand and anticipate the cost of restaurant equipment failures. Ventilation Failure.

Equipment 61

Equipment Employee Relations Customer Service Social Media 61

Modern Restaurant Management

JUNE 7, 2024

He has over 30 years of experience in the field, starting as a dishwasher and rising to a leadership position at Inspire Brands, where he served as Vice President of Global Equipment Innovation & Supply. This automates a mundane task for employees and frees up their time to better serve customers.

Food Safety 196

Food Safety Kitchen Safety Food Food Supply 196

Restaurant Business

OCTOBER 23, 2024

A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. Enhancing Customer Service with AI One of the most visible applications of AI in restaurants is in customer-facing operations.

Customer Experience 122

Customer Experience Operations Back of House Customer Service 122

Foodable

APRIL 4, 2022

Listen to "How to Lower Operating Costs With High Efficiency Equipment | California Instant Rebates Program" on Spreaker. Chanin shares that the rebates are offered at the time of purchase, making it an instant rebate as opposed to other standard rebate programs that arrive via mail and can take months to reach the customer.

Equipment 70

Equipment Operations Customer Service Small Business 70

Modern Restaurant Management

NOVEMBER 19, 2024

Considering these changes, it’s critical for restaurants to meet their diners where they are and adapt to serve their evolving customer base. As more and more people partake in the experience and more restaurants implement measures catered specifically to solo diners, a customer-centric approach is key.

Customer Experience 180

Customer Experience Fine Dining Seating Catering 180

The Restaurant Times

NOVEMBER 23, 2021

Their aim is to deliver the best quality food to customers with the help of data-driven insights. Equipping the cloud kitchen with the best technology helps to fulfil this motive. Being technologically equipped is thus more than just a good trait for cloud kitchens. 4 Must-have Elements Of Cloud Kitchen Technology.

Equipment 52

Equipment Technology Online Ordering Website Management 52

Social Hospitality

SEPTEMBER 27, 2023

The right photos have the power to sway customer opinions in a matter of seconds, both positively and negatively. Below, we’ll go over what brand photography is as well as how the use of light and color can help convey your brand’s identity and leave your customers wanting more. This is why brand photography is so important.

Social Media 436

Social Media Email Marketing Uniforms Sourcing 436

Modern Restaurant Management

FEBRUARY 15, 2024

The foundational strategy focuses on two pivotal elements: maintaining rigorous standards for commercial refrigeration and ensuring a robust plan to manage increased customer flow. An efficient, serviced refrigeration unit is more resilient against heat and usage spikes.

Kitchen Safety 117

Kitchen Safety Equipment Food Safety Fine Dining 117

Modern Restaurant Management

OCTOBER 25, 2024

Leaders in the sector have noted not just the potential to attract customers who are increasingly making purchasing decisions based on their environmental ethics. A recent study — Food Waste on Food Service — reported that, on a global scale, around $2.6 trillion dollars is lost due to wasted food.

Waste 88

Waste Equipment Inventory Customer Service 88