Modern Restaurant Management

AUGUST 29, 2024

One in six Americans is affected by food borne illnesses annually, according to the FDA. Food safety is increasingly becoming more important to the FDA. In 2020, the FDA ushered in a new chapter of food safety with the “ New Era of Smarter Food Safety blueprint,” which established science and risk-based protections.

Food Safety 88

Food Safety Education Food Insurance 88

Modern Restaurant Management

SEPTEMBER 8, 2022

Few scenarios strike more fear into a restauranteur’s heart than the prospect of serving food to patrons that makes them sick. Besides the obvious impact on customers, it can be extremely difficult to rebound from such an event as word spreads and casts doubt over the establishment’s reputation. Traceability Is Essential.

Food Safety 189

Food Safety Operations Food Supply Food 189

Modern Restaurant Management

MARCH 7, 2022

Start-up food service businesses should carefully consider the type of kitchen they will require. You will have to make this investment along with creating your team, securing your location and, of course, getting the ingredients to create the food you sell. A busy restaurant requires industrial-grade equipment.

Equipment 189

Equipment Kitchen Safety Food Safety Waste 189

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. According to a study from McKinsey & Company , 60 percent of US consumers now spend more each month on food delivery than they did before the pandemic. But with the growth in off-premise dining comes extra pressure for businesses.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

7 Shifts

SEPTEMBER 6, 2024

With 54% of diners saying they would avoid a restaurant with table wait times over 30 minutes, you must develop an efficient kitchen floor plan that helps you serve food quickly and consistently. Segment your storage areas further into cold, dry, and non-food storage sections. What should a restaurant kitchen floor plan include?

Design 195

Design Kitchen Safety Food Safety Equipment 195

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner.

Customer Service 110

Customer Service Front of House Communication Kitchen Safety 110

Modern Restaurant Management

OCTOBER 19, 2020

A good first step is to elevate your food safety culture. How Food Safety Culture Has Changed. Food safety used to mean “what you do when no one is watching.” Now, understandably, everyone is watching to ensure safety protocols are being followed. Treat Location Employees Like Assets.

Food Safety 215

Food Safety Food Employee Relations Consumer Goods 215

7 Shifts

NOVEMBER 15, 2024

How do you ensure that your kitchen complies with health and safety standards? How do you handle complaints about food quality from customers? Describe a situation where you had to adapt quickly to a change in the menu or a food supply issue. How do you ensure that your kitchen complies with health and safety standards?

Back of House 195

Back of House Management Management Operations 195

Modern Restaurant Management

NOVEMBER 18, 2019

With the season of food and Thanksgiving when holiday food is at the forefront, what are defined standards and procedures that restaurants should keep top-of-mind to set the expectations regarding food handling and preparation during the holiday rush? Cool foods rapidly to get out of the Temperature Danger Zone.

Food Safety 154

Food Safety Food Allergens Seasonal Menu 154

Modern Restaurant Management

SEPTEMBER 5, 2024

The appeal of quick service restaurants (QSRs) lies in the name – quick. With 59 percent of customers valuing an "outstanding" experience over product quality and price, QSRs’ success lies in rapid service. Lapses in these areas risk a negative impact on both brand reputation and customer satisfaction.

Operations 88

Operations Food Safety Audits Customer Service 88

Modern Restaurant Management

FEBRUARY 29, 2024

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Boost automation.

Food Safety 195

Food Safety Kitchen Safety Audits Food Supply 195

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. What do restaurant managers do?

2024 195

2024 Management Management Leadership 195

Social Hospitality

JANUARY 5, 2022

For most restaurants, the focus remains on delivery and pickup to serve customers. The pandemic’s toll on restaurants was more limited than otherwise because of delivery services. Even remote parts of the world embraced restaurant and food delivery apps like never before. Covid-19 impacted customer service in new ways.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Delivery 459

Modern Restaurant Management

DECEMBER 6, 2019

Why Measure Food Safety Performance? Achieving food safety excellence should be a continual goal. Processes, equipment, menus, and products are always changing. Therefore, a restaurant's food safety goals should evolve along with these changes. A restaurant is not stagnant.

Food Safety 147

Food Safety Catering Fast Casual Food 147

7 Shifts

NOVEMBER 15, 2024

Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer. How do you handle a situation where a customer complains about the wait time?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

7 Shifts

SEPTEMBER 16, 2024

One of the main reasons is to cut losses due to financial challenges, with 52% of restaurant owners saying high operating and food costs are really cutting into their profits. For example, if your restaurant's equipment and fixtures are worth $50,000, that would become the base value for the sale.

2024 195

2024 Document Point of Sale Cash Management 195

Modern Restaurant Management

NOVEMBER 27, 2023

Restaurant maintenance ensures technical difficulties don’t compromise food production and quality. Proper maintenance is also essential to customer satisfaction, retention, and word-of-mouth reputation building. Maintenance tasks include inspections, cleaning, lubrication, servicing, parts replacement, and repairs.

Audits 123

Audits Equipment Kitchen Safety Food Safety 123

7 Shifts

SEPTEMBER 26, 2022

It's one of the most hands-on jobs you can have - and equips employees with an abundance of restaurant skills as a result. Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume. Health, Allergen, and Food Safety Training and Certifications. Food allergies.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

MARCH 24, 2020

Food safety discussions have taken on a new level of urgency, as restaurants face the enormity of consequences of COVID-19. It was not that long ago that US Foods conducted their highly-publicized survey which found that nearly 30 percent of delivery people sample the food items they’re entrusted with.

Food Safety 166

Food Safety Delivery Food 2009 166

Modern Restaurant Management

NOVEMBER 2, 2023

Alongside wild stories detailing how foodborne illnesses can happen, Shaw offers practical solutions to avoid food safety breaches. By the end of the book, readers will know how to protect themselves (and their customers). Read on for an excerpt from "Who Watches the Kitchen?" " Why write this book now? Francine L.

Kitchen Safety 189

Kitchen Safety Food Safety Allergens Employee Relations 189

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. We have seen this recently with California’s new minimum wage for fast food workers, as well as the phasing out of tipped wages in Washington, D.C.

Restaurant Law 203

Restaurant Law Employee Relations Kitchen Safety Customer Experience 203

ChowNow

JULY 17, 2024

Objectives Organizational structure Standard operating procedures (SOPs) Inventory management Staffing and Training Technology and Equipment Quality Control and Continuous Improvement Define Your Objectives Start by clearly defining the objectives of your restaurant operations plan. What do you aim to achieve?

Operations 78

Operations Kitchen Safety Front of House Food Safety 78

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

MARCH 22, 2023

As if hiring struggles weren’t enough of a problem, retaining employees remains a challenge, with the quit rate in food service at approximately 5.4 – 6.2 IoT is enabling restaurant employees to focus on what matters most, the customer experience, by automating manual back-of-house tasks to free up their time.

Back of House 179

Back of House Front of House Food Safety Kitchen Safety 179

Modern Restaurant Management

FEBRUARY 15, 2024

The foundational strategy focuses on two pivotal elements: maintaining rigorous standards for commercial refrigeration and ensuring a robust plan to manage increased customer flow. An efficient, serviced refrigeration unit is more resilient against heat and usage spikes.

Kitchen Safety 117

Kitchen Safety Equipment Food Safety Fine Dining 117

Modern Restaurant Management

SEPTEMBER 23, 2024

In multiple industries, employee safety can be a chief concern that requires careful consideration by employers. This can especially be the case in food service industries where employees are often in loud, busy environments while moving in and out of kitchen areas with any number of hazards.

Training 176

Training Kitchen Safety Food Safety Front of House 176

Modern Restaurant Management

MARCH 5, 2024

As the focus for restaurants continues to center on growing and staffing up, safety training can sometimes get lost in the mix or ratcheted down to cover only topics related to compliance with regulations. That won’t cut it in an industry that faces major risks associated with employee injuries and food safety.

Training 167

Training Food Safety Employee Relations Insurance 167

Modern Restaurant Management

OCTOBER 13, 2021

How do restaurant operators find efficiencies to minimize costs without degrading quality or service? At the same time, restaurants are grappling with staffing issues, with recent research showing that one in three food service workers doesn’t want to stay in the industry. Each year, insurers pay out $2.5

Food Safety 245

Food Safety Equipment Customer Service Point of Sale 245

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Operations 189

Operations Front of House Customer Service Customer Experience 189

Culinary Cues

APRIL 15, 2023

Cafés and Bistros should be able to dip into a cache of “extra” money to pay for the entrance fee and since it is thought that restaurants make significant profits from the food they sell, then those deep discounts will be easy to swallow. This is who we are, we are in the service business. Restaurant week is just one example.

Seasonal Menu 457

Seasonal Menu Café Point of Sale Social Media 457

Goliath Consulting

MARCH 31, 2024

Efficient restaurant temperature monitoring and control impact customer satisfaction and play a significant role in food safety and operational efficiency. They offer advanced HVAC solutions equipped with temperature sensors and automated controls, enabling restaurateurs to maintain ideal conditions effortlessly.

Food Safety 88

Food Safety Equipment Website Management Café 88

Modern Restaurant Management

MARCH 24, 2023

When staff are unable to answer basic questions about your gluten-free menu, or ask inappropriate questions of guests who inquire about gluten-free options, consumers may have doubts about your ability to ensure their safety or prepare a dish that meets their dietary needs. The first step is to clearly identify any gluten-free dishes.

Training 179

Training Front of House Kitchen Safety Allergens 179

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024 202

2024 Food Supply Kitchen Safety Influencer 202

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. each surface that comes into contact with food, and any supplies or equipment that’s used through the day.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Modern Restaurant Management

SEPTEMBER 12, 2024

Just because a commercial plumber has experience working in a retail space does not mean they have experience working in a food space. For example, if you need a gas line installed or repaired, a commercial plumber who mainly repairs office plumbing may not be equipped to do that installation.

Kitchen Safety 100

Kitchen Safety Reference Food Safety Hiring 100

Modern Restaurant Management

MARCH 3, 2022

.” No truer words were spoken by Benjamin Franklin and is a mantra that resonates deeply for businesses in the food service industry—many of whom are in recovery mode in the midst of the COVID-19 pandemic. That’s five to seven times more energy used by food service than in a commercial space.

Food 212

Food Food Safety Customer Service Customer Experience 212

Social Hospitality

JULY 25, 2022

With the food tech market slated to be valued at nearly $342 billion USD by 2027 , the demand for increased technology implementation in the industry will continue to rise. And this seems to be just the beginning of a new era in the way food business owners operate. The Importance of Technology in Food Businesses.

2022 222

2022 Technology Point of Sale Kitchen Safety 222