Modern Restaurant Management

OCTOBER 13, 2024

This is an innovation that consumers appreciate: 42 percent of diners have already used kiosks , and one in every three people say they would like restaurants to have more kiosks available. Thanks to these technologies, tasks such as ordering food and paying bills can take place on a self-service basis.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Restaurant Business

OCTOBER 23, 2024

A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. Enhancing Customer Service with AI One of the most visible applications of AI in restaurants is in customer-facing operations.

Customer Experience 306

Customer Experience Operations Back of House Customer Service 306

Modern Restaurant Management

MARCH 23, 2022

Over the past decade, the restaurant business has been changing with the innovations in cooking equipment and advent of ghost and cloud kitchen. These are the future of commercial cooking and the cooking equipment industry must be ready for it. All these innovations are centred to make cooking easier and without hassle.

Equipment 520

Equipment Innovation Customer Service Food Order 520

Modern Restaurant Management

AUGUST 23, 2021

The following principles are adapted from the author’s new book, Leading the Customer Experience. Innovation, the late Peter Drucker pointed out in his landmark book, The Discipline of Innovation, is the “effort to create purposeful, focused change in an enterprise’s economic or social potential.”

Innovation 493

Innovation Fine Dining Website Management Coaching 493

The Rail

NOVEMBER 1, 2024

By Lindsay Lawrence, Contributor Relocating a restaurant is no small feat, as it involves managing the transportation of kitchen equipment, reestablishing the space’s atmosphere, and ensuring minimal disruption to your business. These tools make it easier to ensure that equipment will fit properly.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

Modern Restaurant Management

OCTOBER 27, 2020

Extraordinary times always seem to lead to extraordinary innovations, and the restaurant industry is currently in the midst of perhaps the greatest time of upheaval, ever. And yet, despite the high unemployment, Quick Service Restaurants are one of the few sectors still hiring in massive numbers. Go All In on Digital Delivery.

Innovation 558

Innovation Hiring Mobile Ordering Kitchen Safety 558

Modern Restaurant Management

FEBRUARY 3, 2020

It’s not enough just to serve great food; it’s about exceptional customer service, the right ambiance in the room, and having a high-functioning kitchen and facility that the staff can count on as the backbone of the entire dining experience. Asset Tracking Software.

Innovation 408

Innovation Technology Management Management 408

Modern Restaurant Management

JULY 16, 2024

"Top performers are personalizing and using data to segment their customer database," Kristin Lynch, Senior Director of Restaurant Strategy for Paytronix Systems. "They "They are differentiating, delivering an emotional connection and recognizing their most valuable customers."

Innovation 492

Innovation Loyalty Program Email Marketing Customer Experience 492

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners. This not only frees up labor but also reduces order errors.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

MARCH 21, 2025

Scalable solutions like self-service kiosks and predictive analytics are transforming the way small businesses operate. Technology doesn’t just level the playing field; it allows mom-and-pop shops to improve efficiency, reduce wait times, and enhance the customer experience in ways that were once out of reach. The result?

Technology 221

Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

DECEMBER 5, 2024

Just as a chef elevates a signature dish with bold, unique flavors that please the senses, the right glassware can enhance the presentation of drinks and food, creating a visually engaging experience for customers. Effective handling, however, is essential for any type of specialty glassware, especially for delicate stemware.

Fine Dining 405

Fine Dining Consumer Goods Seasonal Menu Presentation 405

Modern Restaurant Management

APRIL 9, 2020

Against a backdrop of rapidly changing customer demands and rising costs, technology has become more than a mere necessity for restaurants to adopt. In the hypercompetitive food and beverage industry, restaurant operators are often subjected to a number of daunting challenges. Driving Revenue Growth and Cost Savings.

Innovation 469

Innovation Management Management Fine Dining 469

Modern Restaurant Management

AUGUST 30, 2021

When the pandemic hit and restaurants were forced to close all in-person dining, the ones that survived were largely those that were able to quickly pivot operations to online ordering in order to meet growing customer demand for off-premise orders, a transition that many restaurants struggled with. Better Prepared for the Future.

Innovation 493

Innovation Technology Franchise Franchising 493

Modern Restaurant Management

OCTOBER 13, 2021

How do restaurant operators find efficiencies to minimize costs without degrading quality or service? At the same time, restaurants are grappling with staffing issues, with recent research showing that one in three food service workers doesn’t want to stay in the industry. Each year, insurers pay out $2.5

Food Safety 614

Food Safety Equipment Customer Service Point of Sale 614

Modern Restaurant Management

FEBRUARY 14, 2025

Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. Consumers now expect innovative solutions that support seamless journeys, and payment technology must support this transition to smart mobility.

2025 275

2025 Sustainability Transportation Travel 275

Modern Restaurant Management

JUNE 7, 2024

He has over 30 years of experience in the field, starting as a dishwasher and rising to a leadership position at Inspire Brands, where he served as Vice President of Global Equipment Innovation & Supply. John Strom (JS) is vice president and general manager of Innovation at GP PRO, a division of Georgia-Pacific.

Food Safety 490

Food Safety Kitchen Safety Food Food Supply 490

Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. It is an outstanding decision to use such robotic contactless services and avoid human-to-human interaction in the restaurant industry. Rise of Service Robots- A New Era of Human-Like Services.

Delivery 575

Delivery Food Customer Service Front of House 575

Modern Restaurant Management

DECEMBER 31, 2024

Expect to see functional plants like burdock, angelica, and osha root popping up more frequently, adding a fresh, innovative twist to dishes. This follows a new love of customization, indulgence, and comfort in the US. Harmonizing Heat A desire for bold and complex sauces and spices has hit America in recent years.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

JANUARY 22, 2025

pipes intersecting walls) or wrong equipment placements. 3D design technology allows operators to optimize their space for operational efficiency and customer comfort. For customers, 3D design tools allow the creation of warm and interactive dining spaces since restaurant operators can try different seating arrangements.

Design 221

Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

MARCH 11, 2025

The customer's needs always come first, even though my prices continue to rise. Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return. Technology has redefined service models, but great hospitality remains irreplaceable.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

MARCH 10, 2025

Almost half (45 percent) say they visit quick-service restaurants (QSRs) less often than before, and 51 percent have cut back on table-service restaurants (TSRs). In other words, the better the deal, the more customers will use digital platforms—and the higher their spending will be. The reason? With 53 percent of U.S.

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. As such, restaurants are investing in training and development programs to upskill their workforce, ensuring team members are equipped to handle the latest tools and technologies.

2024 506

2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering. It relieves cashiers and reduces long lines.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

DECEMBER 16, 2022

During the pandemic, quick-service restaurants (QSRs) were forced to innovate if they wanted to succeed. Contactless payments started as a safety precaution for many quick-service restaurants (QSRs) – allowing them to offer a curbside service that kept patrons out of the dining room.

Customer Service 563

Customer Service Customer Experience Consumer Goods Food Safety 563

Modern Restaurant Management

OCTOBER 5, 2021

Advancements in AI-driven labor management solutions, accelerated by the pandemic, can not only help alleviate overburdened employees by streamlining operations, but it can also transform the service industry’s labor approach beyond the current shortage. Addressing Staff Concerns.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. The need for innovation and efficiency has never been greater in this evolving scenario. Customers expect quick, seamless service and personalized experiences.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

MARCH 3, 2022

.” No truer words were spoken by Benjamin Franklin and is a mantra that resonates deeply for businesses in the food service industry—many of whom are in recovery mode in the midst of the COVID-19 pandemic. But what if by investing in technological innovation restaurants achieved both bottom- and top-line revenue growth?

Food 530

Food Food Safety Customer Service Customer Experience 530

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. IoT devices provide real-time data on critical factors, including equipment performance, energy consumption, and production processes.

Food Safety 504

Food Safety Operations Management Management 504

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology. Today’s Special: Augmented Reality.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

JANUARY 30, 2023

Yet, threats to limited-service and full-service restaurants are still lurking behind the scenes. Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs.

Technology 474

Technology Fast Casual Waste 2023 474

Modern Restaurant Management

FEBRUARY 29, 2024

Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Maximize compliance.

Food Safety 489

Food Safety Kitchen Safety Audits Food Supply 489

Modern Restaurant Management

OCTOBER 20, 2020

Dark kitchens or virtual kitchens––real places staffed with non-ectoplasmic people—bring efficiencies to running a restaurant by providing off-site commissary services for delivery orders. Plenty of services exist to take care of the tricky parts. But in a ghost kitchen, employees are the customer.

Front of House 508

Front of House Kitchen Safety Food Back of House 508

Modern Restaurant Management

DECEMBER 31, 2020

“This has brought about a level of creativity that we believe will continue to fuel innovation for the year ahead.” It takes a little more effort to go out for coffee when you’re not going into the office, and most homes aren’t equipped with the magically refilled office coffee pot. vegan taqueria (Dallas).

2021 508

2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

SEPTEMBER 3, 2024

Behind the success of a restaurant — regardless of size — is delicious food, great service and seamless experiences across every touchpoint. When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

APRIL 6, 2022

Since the COVID-19 pandemic, a new trend in the food service industry has risen in popularity—ghost kitchens. These restaurants, which exclusively deliver food, typically use online ordering and a cashless transaction system that allows for little physical interaction between the customer and facilitator.

Operations 491

Operations Kitchen Safety Food Safety Waste 491

Modern Restaurant Management

NOVEMBER 29, 2019

Demand for restaurant services is often dictated by the economic health of a region. But there are also some areas where innovation is needed. Service Expansion. This is giving restaurants an opportunity to change how they attract and engage customers. Equipment Upgrades.

Fast Casual 395

Fast Casual Equipment Small Business Mobile Ordering 395