Modern Restaurant Management

DECEMBER 21, 2023

Let us pass on the knowledge and expertise that we have gained in our 100+ years in the insurance business, so you can take a few things off your plate – and gain peace of mind. Restaurant and bar owners can mitigate these risks by hiring qualified professionals for installation, maintenance and cleaning service.

2024 474

2024 Kitchen Safety Cash Management Insurance 474

Modern Restaurant Management

JANUARY 5, 2021

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?

Customer Experience 558

Customer Experience Customer Service Airlines Consumer Goods 558

Modern Restaurant Management

SEPTEMBER 24, 2021

Delivery is an essential part of restaurants nowadays, which is why there are more restaurants partnering with third-party delivery services, even if they already have their own in-house delivery. If you monitor these reports regularly, you’re going to know right away when one third-party service is outperforming the others.

Delivery 537

Delivery Insurance Online Ordering Customer Service 537

Modern Restaurant Management

MARCH 11, 2025

The customer's needs always come first, even though my prices continue to rise. Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return. Technology has redefined service models, but great hospitality remains irreplaceable.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

7 Shifts

JULY 12, 2024

Fixed costs Fixed costs are expenses that remain constant, including rent, insurance, and utilities. If transferring isn’t an option, you can try to reduce other fixed costs like insurance premiums. Make it part of the protocol to unplug equipment when not in use and fix any leaks promptly.

Food Truck 397

Food Truck Customer Service Seasonal Menu Loyalty Program 397

Modern Restaurant Management

JULY 14, 2023

Restaurant insurance is complicated. Just as owners have to play many roles in management, marketing, and menus, their insurance has to protect their finances, patrons, and employees. And who has the time to read a 100-page insurance policy? These are often excluded from standard policies and be potentially costly.

Insurance 221

Insurance Food Safety Employee Relations Small Business 221

Modern Restaurant Management

MARCH 5, 2024

Safety training and creating a culture of safety are both critical for mitigating these risks, helping restaurants establish environments that protect staff and customers, which also goes a long way toward keeping insurance premiums low and protecting the bottom line. Encourage Managers to Lead by Example Safety starts at the top.

Training 419

Training Food Safety Employee Relations Insurance 419

Modern Restaurant Management

MARCH 24, 2021

The cost of partnering with third-party food delivery services can be high, but the cost of not doing so could be even higher. And that’s a “necessary evil” for accessing each one’s loyal customers. Realistically, for some, abandoning the delivery segment would be tantamount to shutting down completely.

Delivery 473

Delivery Customer Service Point of Sale Customer Experience 473

Modern Restaurant Management

APRIL 13, 2022

To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

JANUARY 28, 2020

33 percent of consumers say they would be willing to pay a higher fee for faster delivery service. The goal of your delivery program should be viewed as a way to drive incremental revenue while building an expanded customer base. This means deciding whether you want to do in-house deliveries or work with a third-party delivery service.

Delivery 533

Delivery Consumer Goods Online Ordering Customer Service 533

7 Shifts

AUGUST 18, 2024

Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. In this guide we won't worry too much about the differences, but in general: A restaurant cost is a one-time expenditure on a material resource like food, liquor, dishes or kitchen equipment.

License 370

License Equipment POS Food Supply 370

Modern Restaurant Management

SEPTEMBER 13, 2024

Rising costs are not the only financial hazard facing the food service business, as recent studies show that slip and fall cases cost the industry $2 billion a year. Conduct regular inspections of equipment to prevent moisture from pooling up and creating a hazard. The restaurant industry is fighting a tough battle.

Insurance 378

Insurance Small Business Customer Service Equipment 378

Harbor Touch

MARCH 18, 2025

Equipment and Furniture: Deduct That Big Spend New ovens or tables can cost a chunk, often $5,000 or more. Accounting Tip: Log equipment purchases in your accounting software under equipment. Ive had customers offload $500 in leftovers to shelters and claim it. Staff pay: salaries, insurance, bonuses. You can too.

Point of Sale 138

Point of Sale POS Restaurant Law 2025 138

Modern Restaurant Management

JANUARY 20, 2021

28, Society Insurance has put together a brief guide to help you safeguard your restaurant against cyber attacks and what to do if one happens to you. “Dear Customer”) and threats regarding your financial accounts (i.e. Knowledge of the enemy is important in any battle, and fighting to protect customer data is no different.

Insurance 474

Insurance Loyalty Program Small Business Mobile Ordering 474

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Culinary Cues

FEBRUARY 28, 2021

We know them by name, we oftentimes buy their products and services, we read about their success, and we aspire to be like them in some small way. Now here is the kicker – excellence has very little to do with the price you charge or the type of product or service you provide. The big misconception is: “You get what you pay for”.

Uniforms 450

Uniforms Fine Dining Small Business Customer Service 450

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Things like customized tags and cost reporting can create detailed, valuable forecasts.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

DECEMBER 31, 2024

How leaders meet these needs will become increasingly important, as nearly half of respondents said third-party delivery services account for between 11 percent and 30 percent of revenue. Customers embraced the protein-packed dairy, transforming trending dishes like cottage cheese toast and flatbreads. Coincidence? We think not!

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

7 Shifts

AUGUST 18, 2024

This could be a good choice if you find a business that is already established and has a loyal customer base. Equipment : What equipment will you need? Choosing Your Concept & Bar Type Defining your concept Your concept is the main idea or theme and includes service style, cuisine, menu, and music.

Bar 370

Bar License Email Marketing Customer Service 370

Modern Restaurant Management

JUNE 30, 2022

Within the F&B sector, the pandemic has spurred the rise in online deliveries, prompting restaurants to upgrade their legacy systems, as a means of meeting customer demands. This component of the software helps in delivering to the end customer in the best possible manner depending on the preferences of the end customer and the shipper.

Delivery 419

Delivery Food Online Ordering Food Order 419

7 Shifts

MAY 11, 2020

We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. Social distancing and protective equipment ?? I'm so sorry, I'm not doing that anymore.’ Restaurants must keep staff and guests at least 6 feet away from each other wherever possible.

BOH 368

BOH Food Safety FOH Equipment 368

Modern Restaurant Management

MARCH 31, 2020

Leading restaurants are teaming up with tech brands in order to offer their customers a better service, but many remain unaware of retail’s unique security challenges. The malware was designed to steal customer names, credit card numbers, and verification codes. Other systems, like those used for business texting, do.

Website Management 509

Website Management Retail Small Business Online Ordering 509

Modern Restaurant Management

JULY 1, 2020

Yelp released an Economic Impact Report outlining economic shifts as restaurants start to reopen for dine-in service and people respond to Black Lives Matter protests across the country. Consumers have become accustomed to the new forms of communications and services, and there’s no going back.” Ecolab chairman and CEO.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

MARCH 16, 2020

Transactions can then be handled directly between customer and restaurant, with individual restaurants setting their own terms and conditions and fulfilling the transactions. "We're For months to come, they will need help accessing government benefits and mental health services, paying their rent, and feeding their families.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

7 Shifts

SEPTEMBER 9, 2024

Equip your managers with leadership skills that go beyond simply assigning tasks. Train your managers on how to handle conflicts between employees or between staff and customers effectively, as well. Only 35% of restaurants and bars offer access to medical insurance, which is significantly lower than the national average of 69%.

2024 335

2024 Social Media Insurance Leadership 335

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

OCTOBER 27, 2023

Understanding how to prepare your staff for a fresh coat, what styles of paint, and finishes can help you create a space that is inviting, warming, or even exciting for your customers. Front of House Customers will always notice the colors and ambiance of the space when first upon entrance. And will every area be clean by service?

Bar 474

Bar Front of House Back of House Customer Service 474

Modern Restaurant Management

MARCH 25, 2020

There are flyers and social posts to promote takeout offerings, and signage to instruct customers on food pick-up policies. We believe our Response Kit is making a difference by giving restaurants the tools to make the critical changes in their business practices and reassure their customers as quickly as possible."

Online Ordering 289

Online Ordering Insurance Mobile Ordering Website Management 289

Goliath Consulting

APRIL 28, 2020

Meanwhile, smaller restaurants had to turn to third-party delivery services like Doordash, UberEats, Grubhub to deliver food to their customers. However, the main issue with these third-party services have been their exorbitant fees, often ranging from 25 to 30 percent of sales (4).

Delivery 269

Delivery Food Back of House Franchise 269

Modern Restaurant Management

MARCH 24, 2020

First question: before the current crisis, had you ever considered delivery for your customers? Is it the right option for your customers? Talk to your insurance company and find out what you will need. If you offer this many methods for your customers to place orders, the likelihood of losing orders increases.

Delivery 316

Delivery Point of Sale Online Ordering Insurance 316

7 Shifts

NOVEMBER 22, 2021

It also requires money to open a restaurant and build it out, buy equipment and finance the operation until it reaches break-even. Customer Analysis : discuss the types of customers you will attract and serve. This means the bank is partially "insured" in case somebody is unable to repay them.

Document 393

Document Small Business Cash Management Take-out 393

EATER

FEBRUARY 24, 2021

Heater theft has emerged as yet another problem plaguing restaurants and other businesses that are now reliant on outdoor service while the indoors is off limits, as a result of COVID-19 safety measures and restrictions. But the financial burden extends beyond just the cost of the equipment itself.

Outdoor 284

Outdoor White Paper Back of House Insurance 284

SpotOn

FEBRUARY 26, 2025

Since full-service restaurants will often have a higher labor cost percentage than quick-service restaurants, they will aim for a lower COGS percentage. Depending on your service style, this can range from 25% to 35% of your sales.   Handhelds are another way to reduce labor costs in full-service operations.

Point of Sale 82

Point of Sale License Insurance POS 82

EATER

MAY 21, 2020

More than 90 percent of owners surveyed say their establishments are currently closed or offering severely reduced services, with nearly 65 percent saying they believe it will take three months to a year before they can return to normal operations. Customers are hesitant to dine-in. A key issue is money.

Food Safety 284

Food Safety Point of Sale Back of House Seating 284

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. If it's not measured, it won't be managed. But what should be measured, and how? Inventory turnover ratio.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

DECEMBER 19, 2019

Even if restaurateurs can get around local laws, and their landlords are willing to relax probable prohibitions against on-site toking with dinner, most major insurers aren’t going to provide liability coverage at this stage of the game. A Harder Insurance Market Puts a Premium on Smart Risk Management.

2020 267

2020 Insurance Restaurant Law Tourism 267