Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Restaurant Business

OCTOBER 23, 2024

A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. Enhancing Customer Service with AI One of the most visible applications of AI in restaurants is in customer-facing operations.

Customer Experience 122

Customer Experience Operations Back of House Customer Service 122

Modern Restaurant Management

SEPTEMBER 5, 2024

The appeal of quick service restaurants (QSRs) lies in the name – quick. With 59 percent of customers valuing an "outstanding" experience over product quality and price, QSRs’ success lies in rapid service. Lapses in these areas risk a negative impact on both brand reputation and customer satisfaction.

Operations 88

Operations Food Safety Audits Customer Service 88

Culinary Cues

NOVEMBER 17, 2024

Every other aspect of the restaurant operation will, or at least should, stem from the proper design of the menu and its components. In this situation it is easy for potential customers to anticipate what the food will be like simply by the look of the building, name on the marquis, or thrust of the concept.

Presentation 278

Presentation Point of Sale Customer Service Menu 278

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. IoT devices provide real-time data on critical factors, including equipment performance, energy consumption, and production processes.

Food Safety 201

Food Safety Operations Management Management 201

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

7 Shifts

AUGUST 18, 2024

Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. The upcoming section details these costs across two categories: restaurant startup costs and operating costs. Indeed, controlling restaurant costs is one of your biggest challenges.

License 370

License Equipment POS Food Supply 370

7 Shifts

AUGUST 18, 2024

This could be a good choice if you find a business that is already established and has a loyal customer base. Equipment : What equipment will you need? Choosing Your Concept & Bar Type Defining your concept Your concept is the main idea or theme and includes service style, cuisine, menu, and music.

Bar 370

Bar License Email Marketing Customer Service 370

Restaurant Business

MARCH 29, 2024

Whether operators are having trouble finding trained employees or are facing difficulty with retention, the outcome is the same—stressed workers in the back of house, restaurants running on a skeleton crew and potential service interruptions as staff is spread too thin. But they’re not the most efficient option for most operators.

Equipment 111

Equipment Back of House Customer Service Operations 111

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner.

Customer Service 110

Customer Service Front of House Communication Kitchen Safety 110

Modern Restaurant Management

OCTOBER 1, 2024

Bar and restaurant operators often face tough dilemmas, ranging from the daily question, “Should we be mixing more drinks or turning more tables?” With today’s technology, bar and lounge operators can have the best of both worlds. This question often stymies operators eager to increase revenues.

Bar 179

Bar Operations Back of House Front of House 179

ChowNow

JULY 17, 2024

An operations plan is a crucial component of your restaurant’s business plan. A well-crafted operations plan not only ensures consistency and quality but also helps you manage resources effectively and achieve long-term success. These objectives should be considered as you build out each component of your operations plan.

Operations 78

Operations Kitchen Safety Front of House Food Safety 78

Modern Restaurant Management

MARCH 7, 2022

Start-up food service businesses should carefully consider the type of kitchen they will require. A busy restaurant requires industrial-grade equipment. A busy restaurant requires industrial-grade equipment. Providing fresh, safe food to your customers requires a commercial-grade refrigerator to store food efficiently.

Equipment 189

Equipment Kitchen Safety Food Safety Waste 189

Modern Restaurant Management

MARCH 23, 2022

Over the past decade, the restaurant business has been changing with the innovations in cooking equipment and advent of ghost and cloud kitchen. These are the future of commercial cooking and the cooking equipment industry must be ready for it. These equipment will allow chefs to cook food to perfection. 3D Printing and Food.

Equipment 208

Equipment Innovation Customer Service Food Order 208

Goliath Consulting

OCTOBER 1, 2024

Robotic kitchen equipment is revolutionizing food preparation. Earlier this year, CaliExpress, a fully autonomous restaurant in California, opened, and Flippy exclusively operates it. They help restaurants cut costs and optimize operations. After all, customers expect their meals to be prepared by skilled chefs, not machines.

Equipment 78

Equipment Email Marketing Seasonal Menu 2016 78

Modern Restaurant Management

NOVEMBER 30, 2023

By investing in a data-driven POS platform, restaurant operators can address labor challenges, fine-tune their stock management, design promotions based on current trends, reduce human error and more. And better customer service also translates to tangible savings.

POS 129

POS Operations Loyalty Program Seasonal Menu 129

Rocket Fuel

NOVEMBER 19, 2024

Nationwide economic shifts following the pandemic have made it necessary for restaurant owners and operators to find new ways to increase profits, add efficiency, lower costs and stay competitive. Back-of-House (BOH) Systems: BOH platforms offer streamlined inventory management, staff coordination and kitchen operations tracking.

Operations 52

Operations BOH Franchise Franchising 52

7 Shifts

SEPTEMBER 6, 2024

The right design can ease your workflows and minimize bottlenecks in your operations. A well-thought-out floor plan should incorporate various key areas: storage, food preparation zones, cooking stations, cleaning and dishwashing stations, and service areas. These tools are especially important during busy service periods.

Design 195

Design Kitchen Safety Food Safety Equipment 195

Modern Restaurant Management

APRIL 6, 2022

Since the COVID-19 pandemic, a new trend in the food service industry has risen in popularity—ghost kitchens. These restaurants, which exclusively deliver food, typically use online ordering and a cashless transaction system that allows for little physical interaction between the customer and facilitator.

Operations 196

Operations Kitchen Safety Food Safety Waste 196

7 Shifts

SEPTEMBER 16, 2024

One of the main reasons is to cut losses due to financial challenges, with 52% of restaurant owners saying high operating and food costs are really cutting into their profits. For example, if your restaurant's equipment and fixtures are worth $50,000, that would become the base value for the sale.

2024 195

2024 Document Point of Sale Cash Management 195

SpotOn

JUNE 17, 2024

Operators plan to increase direct online ordering capabilities in 2024 to take control of takeout profits Tech plays a vital role in increasing earning potential for staff, promoting retention Kiosks provide faster service, resulting in more transactions and higher check averages SAN FRANCISCO, Calif.,

Technology 111

Technology Operations Point of Sale Loyalty Program 111

ChowNow

JULY 1, 2024

In recent years, the restaurant industry has faced unprecedented challenges due to rising food and operating costs. Implementing cost-saving measures not only helps in sustaining business operations but also ensures long-term success by improving financial stability and resilience.

Operations 78

Operations Food Website Management Online Ordering 78

Tableo

JULY 25, 2023

In this post, we’ll look at five crucial tactics that might help in giving your restaurant customers a memorable dining experience. So, let’s dive in and discover how you can take your restaurant’s customer service to the next level! Teach them about the menu ingredients and cooking techniques. New to Tableo?

Customer Service 75

Customer Service Customer Experience Mobile Ordering Online Ordering 75

Modern Restaurant Management

SEPTEMBER 28, 2020

Whether that be via restaurant operations, menu improvements, or services, there are quite a few criteria that restaurant owners constantly juggle to create the perfect balance. There are many challenges to running a restaurant, and during day-to-day operations, it can be easy to lose sight of the overall vision.

Operations 221

Operations Website Management Social Media Customer Service 221

Modern Restaurant Management

NOVEMBER 20, 2024

How do factors like suppliers, but also kitchen layout, equipment design, and workflow patterns impact contamination risk? How restaurants can leverage technology to avoid spreading foodborne illness and protect their team members and customers? Can you break down the science of how pathogens like E. Foodborne pathogens like E.

Food Safety 88

Food Safety Kitchen Safety Food Food Supply 88

Get Beyond

SEPTEMBER 29, 2023

And there’s one crucial way we support our clients on their path to success: our Louisville Service Center. In the competitive world of merchant processing, we stand out by providing our clients tailored service, ongoing support, and the security of a partner who has as much stake in their business as they do. Glad I went with them!”

Customer Service 40

Customer Service Point of Sale Small Business Training 40

Culinary Cues

JULY 19, 2024

You can assess the quality of an operation and the effectiveness of a chef to lead a team within the first minutes of walking into a kitchen. Assessment is vividly apparent by simply viewing the integration of mise en place throughout the operation. Those first few steps into the kitchen will reveal the operation’s attention to detail.

Front of House 269

Front of House Food Order Customer Service Customer Experience 269

Modern Restaurant Management

AUGUST 1, 2024

What should restaurant operators understand about RFID? Restaurant operators should understand that RFID can help solve various challenges prevalent in the Quick Service Restaurant (QSR) industry, such as inventory mismanagement and food waste. What are the costs associated with implementing RFID into restaurants?

Operations 128

Operations Food Supply Waste Food Safety 128

Modern Restaurant Management

NOVEMBER 19, 2024

Considering these changes, it’s critical for restaurants to meet their diners where they are and adapt to serve their evolving customer base. As more and more people partake in the experience and more restaurants implement measures catered specifically to solo diners, a customer-centric approach is key.

Customer Experience 180

Customer Experience Fine Dining Seating Catering 180

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Small Business Communication 370

Modern Restaurant Management

JULY 22, 2024

According to the National Restaurant Association, operators’ 2024 sales should exceed $1 trillion. By listening to the “nerve center” of every location—its connected equipment. Consider a quick service restaurant (QSR) brand with a limited-time offer (LTO) on a popular pizza.

Equipment 197

Equipment 2024 Waste Point of Sale 197

7 Shifts

NOVEMBER 15, 2024

Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. According to 51% of restaurant operators, staffing is one of the top challenges to success. What does excellent customer service mean to you? How do you manage stress during a busy service shift?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

7 Shifts

AUGUST 22, 2024

A Ghost Restaurant take orders through online apps (like Uber Eats, Grubhub, and Skip the Dishes) and prepare food exclusively for pick-up, take-out and delivery customers. Virtual restaurant concepts only exist in apps, and use ‘ ghost kitchens ’ (aka ‘virtual kitchens’ or ‘dark kitchens’) to serve a virtual menu to virtual customers.

Online Ordering 370

Online Ordering Customer Service Delivery Food Order 370

Goliath Consulting

OCTOBER 16, 2024

Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. When integrated with other systems, it allows for easy syncing with online orders and real-time inventory management, making operations smoother and more organized.

Operations 78

Operations Loyalty Program Front of House Online Ordering 78

7 Shifts

AUGUST 16, 2024

If you see yourself managing a team and overseeing operations, the path of a restaurant manager may be fulfilling. From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. As of 2024, they make around $26.42

2024 195

2024 Management Management Leadership 195

Foodable

APRIL 4, 2022

Listen to "How to Lower Operating Costs With High Efficiency Equipment | California Instant Rebates Program" on Spreaker. Chanin shares that the rebates are offered at the time of purchase, making it an instant rebate as opposed to other standard rebate programs that arrive via mail and can take months to reach the customer.

Equipment 70

Equipment Operations Customer Service Small Business 70

Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected. Prioritize vulnerabilities that matter and patch operating system and application software frequently. What Is Ransomware?

Operations 240

Operations Point of Sale POS Small Business 240