Modern Restaurant Management

FEBRUARY 6, 2023

Don’t let your FoH team get called for Delay of Game when customers need ordering assistance. Avoid the Illegal Procedure penalty (and lost profits) by having a rock-solid game plan for moving through your draft inventory. Plan ahead of time to avoid miscommunication and interrupted service behind the bar.

Bar 474

Bar FOH Coaching Brewery 474

7 Shifts

AUGUST 5, 2020

Even as many restaurants around North America reopen for on-premise dining, many customers will continue to opt for off-premise dining options. Are there any tips for food delivery and takeout inventory management? Determine who will be responsible for delivering orders to customers. How do you market food delivery and takeout?

Delivery 341

Delivery Food Email Marketing Front of House 341

7 Shifts

MAY 1, 2020

If you have many groceries, inventory, or portioned goods, consider offering meal kits to diners to cook at home. This is where you can get involved—by offering versions of your classic dishes to customers to heat and prepare at their leisure. . Offer meal kits ?? Taco meal kits! ?? A weekly meal kit subscription?

FOH 364

FOH Online Ordering Delivery Food Order 364

7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. Inventory was ordered based on par levels, which are set based on sales forecasts, which are in turn determined by how many guests you'll serve and what they'll order. All tasks in a restaurant are interconnected.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

DECEMBER 18, 2023

When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. Kiosk ordering Your busy customers don’t always have time to wait in line. Many customers also appreciate the quick and user-friendly process of ordering on a kiosk.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

MAY 11, 2020

Run through our guide to reopening your restaurant to plan your labor, inventory, marketing, and more so you can reopen with a bang. We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. I'm so sorry, I'm not doing that anymore.’

BOH 368

BOH Food Safety FOH Equipment 368

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. All of this (and more!)

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

APRIL 3, 2020

Oftentimes, restaurants make changes in how they operate but may not consider the long-term impact on customers until it shows up in an unflattering Yelp! Pro tip: Look at implementing an inventory tracking system like Xtra Chef —it might be a new cost, but it will pay for itself in better food costing.

BOH 368

BOH POS Influencer Point of Sale 368

Lavu

FEBRUARY 10, 2020

Poor employee relations go unnoticed and slip-ups in communications can be handled without disturbing the customer experience. This is nowhere as obvious as the relations between chef and FOH staff. . Below, we suggest several ways to improve relations with your chef and FOH staff. Menu Education. Customizable display options.

FOH 88

FOH BOH Employee Relations Communication 88

7 Shifts

SEPTEMBER 26, 2022

Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume. Food Service, Kitchen, & Hospitality Tech. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. 15 'Soft' Food Service Skills For Your Resume [List].

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

JULY 25, 2024

Offering additional services, like delivery and takeout, meal kits and subscription boxes, and even catering and hosting special events can unlock new growth opportunities. Delivery apps help boost your restaurant's visibility and attract new customers. and 15% of the total bill.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

7 Shifts

SEPTEMBER 28, 2020

However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye. Cleaning server duties Cleaning is critical to passing health inspections and making your restaurant appealing to customers. Server side work duties are just as crucial as primary duties.

FOH 195

FOH Management Management Cash Management 195

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? states are forcing non-essential businesses to stop operations.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?

FOH 78

FOH BOH Front of House Customer Experience 78

7 Shifts

OCTOBER 2, 2019

Depending on the type and size of restaurant you manage, you could be responsible for staff schedules, payroll, FOH and/or BOH inventory, and even menu planning. Good interpersonal skills also translate into good customer service skills. As a manager, planning and organization will become a bigger part of your job.

Management 285

Management Management Communication Back of House 285

7 Shifts

DECEMBER 18, 2023

When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. Kiosk ordering Your busy customers don’t always have time to wait in line. Many customers also appreciate the quick and user-friendly process of ordering on a kiosk.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

SEPTEMBER 15, 2020

One minute you’re planning shifts, then checking inventory, then making drinks and bussing tables—and before you know it, your shift is almost over and you haven’t even started your core management tasks. Your restaurant cleaning template can be customized to add in extra tasks to ensure your restaurant meets new mandated hygiene standards.

Management 195

Management Management Download Leadership 195

Restaurant365

MARCH 25, 2020

Adjusting how you get your menu items in front of customers could help curb the drop in your sales numbers due to the COVID-19 pandemic. As many restaurant operators transition from dine-in service to delivery and takeout service only, there are many operational decisions to make. Update your website’s home page.

Delivery 107

Delivery Front of House FOH Mobile Ordering 107

Apicbase

MARCH 28, 2024

These include food production and inventory management. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Fast and friendly service.

Back of House 52

Back of House FOH BOH Front of House 52

Aaron Allen & Associates

MARCH 3, 2022

There are so many things to think about — from inventory management to restaurant payment and billing and more — it can be difficult to keep track of it all. We’ll explore software for inventory management, restaurant payment and billing, food delivery, dashboards, restaurant onboarding, reservation management, and ERP systems.

Management 120

Management Management Mobile Ordering Point of Sale 120

Lavu

MARCH 13, 2020

The type of diners you receive expect to wait for less, carry less cash, and demand faster service. If customers are waiting in line for a table, you can take their drink orders as they wait, and even transfer their tab to their table once seated. Streamline BOH and FOH Communications. An item is forgotten.

Mobile Ordering 78

Mobile Ordering FOH BOH Front of House 78

Restaurant365

OCTOBER 15, 2021

With the help of actionable data and reporting, store managers can help control labor costs, without negatively impacting the customer experience or employee retention rates. Sales Per Labor Hour (SPLH) and Customers Served Per Labor Hour. It tracks which service times are the most productive, and which can be improved.

Management 148

Management Management Point of Sale Employee Relations 148

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. Recurring customers’ information recorded and saved. Why Do You Need Good Restaurant Management Software? Keep track of cash in and out .

Management 98

Management Management Cash Management Mobile Ordering 98

Restaurant365

APRIL 19, 2022

Calculating your restaurant labor cost and sales for a specific period indicates how your employee labor hours are matching with customer demand. If your labor cost as a percentage of sales is currently at an impressive 27%, see if you can reduce that by 3% in the next year without diluting the customer experience.

Point of Sale 78

Point of Sale FOH Front of House Back of House 78

Sling

MAY 9, 2023

ADD_THIS_TEXT Restaurant operations (or RO for short) is the collective term for all the activities that go into managing a food-service business — everything from the daily responsibilities that need to be done to the long-term planning that keeps the business on track. How to improve restaurant operations What is restaurant operations?

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Restaurant365

MAY 3, 2022

You need to rely on the availability of part-time workers to maintain optimal staffing levels for peak periods and reduce staff levels as demand decreases, while delivering the same level of service. Improve employee efficiency through training so you can schedule a leaner staff without sacrificing the customer experience.

FOH 78

FOH Employee Relations BOH Tip Distribution 78

Foodable

APRIL 30, 2020

A revolution around operations are discussed including compartmentalizing areas within the restaurant and bar setting, technological advancements for safe, frictionless service and an emphasis on re-engineering menus. New FOH positions will be created to sanitarily conduct business.

Guest Recovery 72

Guest Recovery Kitchen Safety Food Safety FOH 72

Lavu

JANUARY 21, 2020

Preparing good meals and serving customers is always an exciting part of running a restaurant. Your restaurant POS system should seamlessly integrate both the back-of-the-house (BOH) and front-of-the-house (FOH) operations. Track Restaurant Inventory. The importance of tracking your inventory expenses can never be overlooked.

Point of Sale 78

Point of Sale Inventory Restaurant Law Front of House 78

The Restaurant Times

MARCH 14, 2022

As such, the ability to manage conflict is also an essential requirement for a restaurant manager to ensure that staff members cooperate with each other and create the best possible customer experience. . Typically, a restaurant’s operation can be categorized into two parts – front-of-house (FOH) and back-of-house (BOH).

Management 52

Management Management FOH BOH 52

Restaurant365

JUNE 22, 2021

Or, in another example, if inventory is stored improperly or mislabeled in the walk-in, you may need to dispose of food that has been contaminated. Much of a restaurant’s inventory is highly perishable, so to optimize shelf life for perishable goods, make sure your staff is well-trained on proper storage techniques.

Compost 88

Compost Food Waste Front of House 88

Xtra Chef

MAY 13, 2020

With a network of customers across the country, we want to be sure we can support all of them equally, no matter where they may be. That’s why xtraCHEF uses virtual onboarding: to ensure that all of our new customers get dedicated time with a Customer Success Representative. Implementing AP automation is easy and contact-free.

Front of House 79

Front of House Back of House FOH BOH 79

Lavu

MARCH 11, 2020

Whether you are looking for effective inventory management software or just a POS system for your business, restaurant management software is something you cannot afford to miss. At the center of this technology lies a POS system in which a transaction between a merchant and a customer takes place.

Management 78

Management Management Cash Management Mobile Ordering 78

Sling

DECEMBER 24, 2020

Even when your customers can’t come out and visit your restaurant in person, they can still stay in touch — and perhaps order delivery — through the power and reach of the internet. Restaurant social media marketing is more important for the success of your business than ever before. You also may want to consider setting up a profile on Yelp.

Social Media 78

Social Media Marketing Customer Service Hiring 78

The Restaurant Times

MARCH 13, 2023

While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. For example, you can streamline kitchen processes, optimize inventory management , provide staff training, and implement scheduling systems by focusing on your BOH. And, well, every world needs its own lingo.

Back of House 52

Back of House BOH Front of House FOH 52

Restaurant365

FEBRUARY 4, 2021

Looking at the cost of labor as a percentage of sales shows how your employee labor hours are matching with customer demand (sales). However, that number can range, with quick service restaurants on the low end and fine dining establishments on the high end. Customers Served or Sales Per Labor Hour and Day Part.

Restaurant Law 78

Restaurant Law Point of Sale BOH Customer Service 78

Modern Restaurant Management

MARCH 11, 2025

Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. For hiring platforms like foh&boh, the name of the game was volume, volume, volume.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418