ChowNow

FEBRUARY 28, 2025

Online ordering has transformed the restaurant industry, turning what was once a convenience into an absolute necessity. In 2025, the US online food delivery market is expected to reach $424.9 Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. billion in revenue.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! Perhaps they’re understaffed and struggling to keep up with incoming orders. Why is order accuracy so important for a restaurant?

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Ordering Employee Relations Online Ordering Customer Service 562

Modern Restaurant Management

NOVEMBER 4, 2022

Even now, as pandemic numbers are reduced and diners are returning, inflation, the cost of food and worries of a recession are ominous warning signs. And now, as the pandemic subsides, and customers return to restaurants in growing numbers, owners and managers are dealing with another crisis: being short staffed.

Customer Service 474

Customer Service Website Management Back of House Social Media 474

Restaurant Business

OCTOBER 23, 2024

A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. Enhancing Customer Service with AI One of the most visible applications of AI in restaurants is in customer-facing operations.

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Customer Experience Operations Back of House Customer Service 306

Modern Restaurant Management

AUGUST 10, 2021

The food and beverage industry is on a hiring frenzy. A recent study by The Bureau of Labor Statistics revealed that, despite regular hiring since this spring, the food and beverage industry still remains 1.5 In order to meet this massive shortfall, restaurants have had to up the ante on their recruitment drives.

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Ordering Recruiting Food Order Employee Relations 592

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. According to a study from McKinsey & Company , 60 percent of US consumers now spend more each month on food delivery than they did before the pandemic. But with the growth in off-premise dining comes extra pressure for businesses.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

DECEMBER 9, 2024

Delve into previous POS data to see which dishes your customers were steering towards during the lead up to Christmas. Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service. On the other hand, no restaurant wants to risk overordering.

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POS Seasonal Menu Point of Sale Customer Experience 418

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners. This not only frees up labor but also reduces order errors.

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Modern Restaurant Management

MARCH 5, 2025

Scaling an artisan food business is no easy feat. Many small food businesses reach a critical point where they must decide whether to remain small and exclusive or expand into wholesale, manufacturing, and broader distribution. Increased interest from wholesale buyers or retailers requesting larger orders.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

Modern Restaurant Management

MAY 24, 2022

Diners are increasingly turning online to get their favorite dishes with same-store pickup orders in the U.S. remains the most popular time to order delivery and pickup, more diners are waking up to the smell of breakfast at their door with a three-times increase in breakfast orders between 5 a.m. While Friday at 6 p.m.

Ordering 520

Ordering Online Ordering Social Media 2022 520

Modern Restaurant Management

DECEMBER 23, 2024

Restaurants and bars are leaning into automation to address staffing shortages, enhance operational efficiency, and meet rising customer expectations for speed and consistency. Self-serve kiosks, QR-code menus, and personalized ordering systems will continue to redefine how patrons interact with venues.

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2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 221

Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

Modern Restaurant Management

FEBRUARY 5, 2025

11, 2024, comparing it to the average Sunday in 2024 and found that: Wings win MVP with an 87 percent increase in sales The average price of wings ordered increased 18 percent. The average price of wings increased 18 percent, likely due to demand and larger orders. “Customers still associate the experience with your brand.

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2024 Food Order Delivery Sports 309

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively. What is Restaurant Operations Management?

Operations 195

Operations Management Management Front of House 195

EATER

FEBRUARY 27, 2025

Photoillustration by Lille Allen; see below for full credits Every major fast-food chain, it seems, now has its own app promising deals, discounts, and a better diner experience overall. If you respond yes to the friendly cashier, youre asked to provide a code or other signifier, like your name, to help the worker identify your order.

Mobile Ordering 227

Mobile Ordering Loyalty Program Food Food Order 227

Modern Restaurant Management

JANUARY 16, 2025

The results demonstrated that online consumers seek delivery services from providers committed to carbon-neutral processes. This trend of seeking out a more sustainable process of e-commerce related to food goods is not going away anytime soon. Fuel and e-commerce order management systems help streamline delivery routes.

Sustainability 251

Sustainability Delivery Food Recycling 251

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 493

Ordering Online Ordering Loyalty Program Customer Experience 493

ChowNow

MARCH 13, 2025

Managing delivery orders shouldnt feel like running an obstacle course, but for many restaurant operators, thats exactly what it is. Juggling multiple food delivery apps means switching between tablets, manually entering orders into the POS, and trying to keep track of ever-changing fees and commissions.

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Delivery Food Food Order Point of Sale 195

Modern Restaurant Management

JANUARY 23, 2025

The restaurant industry is fast-paced and demanding, with constant pressures to deliver excellent service while managing operations smoothly. Balancing staff needs, customer expectations, and resource constraints can quickly overwhelm staff and management alike. Even a few minutes to step outside or hydrate can make a difference.

Operations 395

Operations Workshop Sustainability Inventory 395

ChowNow

FEBRUARY 13, 2025

What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

FEBRUARY 28, 2025

Each system has its own tablet, order flow, and set of requirements, making it difficult to keep up with operations smoothly. Each platformUber Eats, GrubHub, DoorDashrequires its own tablet, login, and order management system. Order management issues. Fortunately, theres an easy solution. Consumers report that 24.4%

Delivery 195

Delivery Online Ordering POS Customer Service 195

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." The customer's needs always come first, even though my prices continue to rise. Technology has redefined service models, but great hospitality remains irreplaceable.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

AUGUST 26, 2021

These conditions present an evolving challenge for restaurants when it comes to providing a safe dining experience for customers and employees, especially when it’s often unknown whether patrons are vaccinated or not. Restaurants mainly use QR code technology as a substitute for physical menus and as a customer ordering platform.

Technology 568

Technology Ordering Front of House Customer Experience 568

Modern Restaurant Management

JULY 27, 2021

Adopting in-house technologies became necessary for restaurants to stay open throughout the pandemic, restart operations after temporary closures, and pivot services to maintain revenue while still following enhanced health and safety protocols. As such, an industry migration is underway.

Front of House 609

Front of House Back of House Loyalty Program Customer Experience 609

ChowNow

MARCH 7, 2025

Restaurants collect a ton of customer data. Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

FEBRUARY 15, 2022

Here are a few examples of tech-centered solutions to ease the ongoing labor crisis in restaurants by putting more functionality directly in the hands of customers: Digital Tableside Ordering to Support Service Staff. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.” That’s where the NEXT Flavor Report comes in.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

JANUARY 16, 2025

The results demonstrated that online consumers seek delivery services from providers committed to carbon-neutral processes. This trend of seeking out a more sustainable process of e-commerce related to food goods is not going away anytime soon. Fuel and e-commerce order management systems help streamline delivery routes.

Sustainability 221

Sustainability Delivery Recycling Food 221

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. There will always be a customer on the receiving end of that waste of time. On the other end of that spectrum, 91% of customers who are unhappy with your service will not do business with you again.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

ChowNow

FEBRUARY 28, 2025

Are you doing all the right thingsserving amazing food, delivering top-notch service, crafting perfectly balanced drinksbut the tables still arent filling up like they should? The problem isnt your food or serviceits visibility and customer engagementand were going to help you fix that. Upload high-quality photos.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

DECEMBER 22, 2021

While there is plenty of technology out there to optimize your establishment, one food service trend is becoming a mainstay: Internet of Things. There are different IoT-based solutions on the market designed to decrease downtime, increase energy and operational efficiency and improve overall customer experience.

2022 610

2022 Equipment Email Marketing Customer Service 610

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report. Restaurants aim to attract more in-person diners.

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Definition 2025 Loyalty Program Fine Dining 282

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.

Sustainability 325

Sustainability Sourcing Consumer Goods Seasonal Menu 325

EATER

MARCH 11, 2025

Five years after the onset of the COVID-19 pandemic, our relationship to food and dining has undergone some permanent changes I got COVID for the first time this past February. So I isolated myself at home, using Instacart for the first time to order vegetables and Gatorade. food prices have risen by 23.6 Sound familiar?

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Food Supply Outdoor Food Order Food Safety 231