Modern Restaurant Management

APRIL 27, 2020

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services. It may also reduce the restaurant’s employees exposure to the virus through customer contact.

Delivery 383

Delivery Hiring Transportation Food Safety 383

Modern Restaurant Management

MARCH 16, 2020

Transactions can then be handled directly between customer and restaurant, with individual restaurants setting their own terms and conditions and fulfilling the transactions. "We're For months to come, they will need help accessing government benefits and mental health services, paying their rent, and feeding their families.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

JULY 14, 2023

Restaurant insurance is complicated. Just as owners have to play many roles in management, marketing, and menus, their insurance has to protect their finances, patrons, and employees. And who has the time to read a 100-page insurance policy? These are often excluded from standard policies and be potentially costly.

Insurance 221

Insurance Food Safety Employee Relations Small Business 221

Modern Restaurant Management

MARCH 11, 2025

While the pandemic forced consumers to leverage contactless payment, such as tap-to-pay, out of pure health and safety concerns, it’s quickly become the normal course of business for restaurants aiming to streamline operations and maximize convenience. The customer's needs always come first, even though my prices continue to rise.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Workers’ compensation data shows an uptick in the number of new employees injured on the job, especially in the hospitality and food service industries. Customers can become unruly, and even friendly gatherings can turn volatile. Exhaustion from overwork.

Management 504

Management Management Food Safety Hiring 504

Modern Restaurant Management

NOVEMBER 13, 2020

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. Voters in several states passed propositions that will affect the food and beverage industry. Election Results. of the outstanding quota.

2020 474

2020 Restaurant Law Food Safety Food Order 474

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JUNE 1, 2020

Some of the biggest risks that you’re likely to face as a restaurant owner include: Foodborne illnesses: food poisoning, contaminated water, and cross-contamination of cooking ingredients. A damaged reputation from low restaurant ratings or failed safety inspections. Shortages in customer demand or employee services.

Hospitality 455

Hospitality Insurance Food Supply Social Media 455

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

JULY 1, 2020

Yelp released an Economic Impact Report outlining economic shifts as restaurants start to reopen for dine-in service and people respond to Black Lives Matter protests across the country. There has also been an increase in review content for Black-owned restaurants and food businesses (up 9X) and nightlife (up 13X).

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

JUNE 17, 2020

However, most restaurants are faced with operating with a diminished workforce and for a reduced customer base. So, establishments are left with the difficulty of needing to provide a safe environment, stellar service, great atmosphere and fantastic food, while largely running on fumes. 2] More on this issue later.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

MARCH 31, 2022

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. Recent opinions in favor of insurance companies include a March 16, 2022 unpublished Ninth Circuit pane opinion in Steven Baker v. Litigation.

2022 474

2022 Restaurant Law Tip Distribution Insurance 474

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Things like customized tags and cost reporting can create detailed, valuable forecasts.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

DECEMBER 16, 2020

The seven principles are: Restaurants have a right to know and determine when and if their food is delivered. Customers should expect the same degree of food safety from delivery as they do when dining in a restaurant. In a National Restaurant Association online survey of 1,000 adults conducted Dec. & Canada.

Delivery 474

Delivery Food Safety Online Ordering Food Order 474

7 Shifts

APRIL 7, 2021

New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily. In some cases, the employer will also educate employees on outside resources like life insurance, homeowners insurance, and even home warranty services.

Training 370

Training Food Safety Customer Experience Insurance 370

Modern Restaurant Management

AUGUST 31, 2020

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. Litigation. The restaurant also replaced its roof and made other improvements to the property as a result of the construction.

2020 410

2020 Restaurant Law Agriculture Compost 410

Modern Restaurant Management

SEPTEMBER 25, 2020

Kyle Gorlie opened his Vet Chef food truck in 2016. But Gorlie’s plans don’t stop with the food truck. In fact, a restaurant was his initial plan after graduating from culinary school until he started planning and realized a food truck was a better choice. Why Is a Food Truck a Smart First Step?

Food Truck 445

Food Truck Food Food Safety Customer Service 445

Modern Restaurant Management

SEPTEMBER 13, 2024

Rising costs are not the only financial hazard facing the food service business, as recent studies show that slip and fall cases cost the industry $2 billion a year. Stock and Utilize Proper Safety Equipment Make sure your business is supplied with signage and barriers to be deployed in the event of a spill.

Insurance 378

Insurance Small Business Customer Service Equipment 378

Modern Restaurant Management

JULY 6, 2020

Often the upsell from franchisors and service providers includes seemingly convenient, useful, and “free” extras like employee handbooks, wage and hour policies, and employment forms, but these one-size-fits-all documents are often tailored to federal law and don’t account for changes in California law. So What Can You Do?

Restaurant Law 482

Restaurant Law Document Insurance Hiring 482

7 Shifts

MAY 11, 2020

We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. Hold a training session before re-opening with staff to walk them through the latest food handling safety procedures. I'm so sorry, I'm not doing that anymore.’

BOH 368

BOH Food Safety FOH Equipment 368

Modern Restaurant Management

JUNE 12, 2020

The safety of Dunkin’ franchisees, their restaurant employees, and guests remains a top priority. Taffer's Tavern, the new full service tavern concept created by Jon Taffer, signed a multi-unit franchise deal with Cuisine Solutions, a manufacturer of sous vide foods, to bring the ‘Kitchen of the Future’ to the D.C.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

MARCH 24, 2020

First question: before the current crisis, had you ever considered delivery for your customers? Is it the right option for your customers? Talk to your insurance company and find out what you will need. If you offer this many methods for your customers to place orders, the likelihood of losing orders increases.

Delivery 316

Delivery Point of Sale Online Ordering Insurance 316

Modern Restaurant Management

MARCH 25, 2020

"They're the only vendor — and I'm talking partners, food suppliers, marketing people — who has put out a Coronavirus Kit. There are flyers and social posts to promote takeout offerings, and signage to instruct customers on food pick-up policies. Customers have been really generous."

Online Ordering 289

Online Ordering Insurance Mobile Ordering Website Management 289

EATER

MAY 21, 2020

More than 90 percent of owners surveyed say their establishments are currently closed or offering severely reduced services, with nearly 65 percent saying they believe it will take three months to a year before they can return to normal operations. Customers are hesitant to dine-in. A key issue is money.

Food Safety 284

Food Safety Point of Sale Back of House Seating 284

EATER

NOVEMBER 1, 2022

As QR codes, app-based service, and robotic servers become more and more common, that makes the job tougher for the humans working alongside them This story was originally published on Civil Eats. Things could sour quickly, and the customers often left frustrated and hungry. Shutterstock. an hour in some states.

Mobile Ordering 329

Mobile Ordering Customer Service Food Order Online Ordering 329

7 Shifts

AUGUST 27, 2020

Your core values are the everyday standards set for your employees, whether they’re serving customers or working together as a team. Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement. This should include both behavior towards customers and colleagues.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

EATER

DECEMBER 16, 2021

The day-to-day realities of a gig economy driver for DoorDash and Postmates: 12-hour days, bad tips, customer abuse, and parking tickets . Vianne applied to work as a food delivery worker for Postmates and DoorDash, two relatively recent app-based delivery services. Getty Images. Buy “One Fair Wage” at Amazon or Bookshop now.

Back of House 363

Back of House Delivery Employee Relations Mobile Ordering 363

EATER

APRIL 7, 2022

chirps a green banner on the homepage of Amy’s Kitchen, the organic packaged and prepared-foods giant. Amy’s Kitchen has demonstrated a callous disregard for workers’ health, safety, and human rights in violation of the B Corp Declaration of Interdependence,” Teamsters Local 665 principal officer Tony Delorio said in a statement.

Kitchen Safety 332

Kitchen Safety Food Safety Certification Consumer Goods 332

ChowNow

MARCH 26, 2021

But what shocked customers was the specific reason that Yoonjin Hwang, the chef of Spoon by H, gave for the closure: credit card chargebacks. Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. Forter notes that instances of fraud in food and beverage dropped by 55%, relative to overall sales.

Operations 221

Operations Online Ordering Food Safety Mobile Ordering 221

EATER

JUNE 26, 2020

While the city of Miami has allowed restaurants to operate their dining rooms at half capacity since May 27, this particular spot is remaining closed for dine-in service until its owners can offer their customers a more “on-brand” dining experience — meaning fun and easygoing — rather than a modified, cautious night out.

Front of House 322

Front of House Back of House Guest Recovery Loyalty Program 322

SpotOn

FEBRUARY 26, 2025

That could simply be food sales , alcohol , and non-alcoholic beverages. Cost of Goods Sold (COGS) Your Cost of Goods Sold is the cost of your food and beverages. That way you'll have accurate food and beverage cost percentages for each COGS line item. Those sales line items should match the ones in your POS reporting.

Point of Sale 82

Point of Sale License Insurance POS 82

ChowNow

AUGUST 26, 2021

But what shocked customers was the specific reason that Yoonjin Hwang, the chef of Spoon by H, gave for the closure: credit card chargebacks. Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. Forter notes that instances of fraud in food and beverage dropped by 55%, relative to overall sales.

Operations 195

Operations Online Ordering Food Safety Mobile Ordering 195

EATER

JUNE 24, 2021

Transgender drivers say their safety concerns have gone unchecked. Delivery drivers have provided an essential service over the past year while boosting sales for third-party delivery apps such as Uber Eats, Grubhub, and DoorDash. For transgender delivery drivers, safety is an especially big concern. Shutterstock.

License 246

License Food Safety Delivery Insurance 246

Society Insurance

NOVEMBER 15, 2022

As a bar or restaurant owner, you know that your night isn’t over when the last customer leaves. Closing checklists will vary for each establishment; cafes and quick-service restaurants will probably have different needs at the end of a day. Tasks for Back-of-House Staff: Cleaning and sanitizing food prep areas and work surfaces.

Front of House 97

Front of House Food Safety Cash Management Back of House 97

7 Shifts

JULY 1, 2024

While this could be a rewarding venture, opening a bar is not exactly the same as opening a food business. Since your main focus would be selling alcohol to your customers, you need to take a few extra steps. It also helps to research your target customers' age and social status. Do you want them to feel relaxed?

Bar 221

Bar License Food Supply Restaurant Law 221

Cheetah

MAY 14, 2021

In April last year, Mayor London Breed announced a 15% cap on food delivery service fees. When it comes to the in-house vs third-party service dilemma, operators have a good reason for concern. The middle option of 25% expands the radius and reduces fees for customers.

Delivery 125

Delivery Food Safety Point of Sale Customer Service 125