Modern Restaurant Management

SEPTEMBER 24, 2021

Delivery is an essential part of restaurants nowadays, which is why there are more restaurants partnering with third-party delivery services, even if they already have their own in-house delivery. If you monitor these reports regularly, you’re going to know right away when one third-party service is outperforming the others.

Delivery 537

Delivery Insurance Online Ordering Customer Service 537

Modern Restaurant Management

FEBRUARY 12, 2020

DoorDash, Grubhub and Uber Eats are among the most popular third-party ordering (“TPO”) platform services on the market, which tout online ordering and delivery solutions to restaurant owners across the country. However, given the access to customers and additional revenue they may provide, do the benefits outweigh the negatives?

Ordering 454

Ordering Online Ordering Customer Service Customer Experience 454

ChowNow

APRIL 15, 2025

One of operators most difficult challenges is balancing restaurant operating costs without compromising the food, service, and customer experience that makes your restaurant unique. Cheaper ingredients and smaller portions can take a toll on your customers loyalty, and thats a cost no restaurant owner can afford.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Workers’ compensation data shows an uptick in the number of new employees injured on the job, especially in the hospitality and food service industries. There are several reasons why new employees may be incurring more injuries: Poor hiring choices. Inadequate training.

Management 504

Management Management Food Safety Hiring 504

Modern Restaurant Management

JANUARY 28, 2020

33 percent of consumers say they would be willing to pay a higher fee for faster delivery service. The goal of your delivery program should be viewed as a way to drive incremental revenue while building an expanded customer base. This means deciding whether you want to do in-house deliveries or work with a third-party delivery service.

Delivery 533

Delivery Consumer Goods Online Ordering Customer Service 533

Modern Restaurant Management

DECEMBER 16, 2021

Tackle the Labor Shortage with Hiring Incentives. According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Here are some trends NCR is watching as move into 2022.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

JULY 14, 2023

Restaurant insurance is complicated. Just as owners have to play many roles in management, marketing, and menus, their insurance has to protect their finances, patrons, and employees. And who has the time to read a 100-page insurance policy? These are often excluded from standard policies and be potentially costly.

Insurance 221

Insurance Food Safety Employee Relations Small Business 221

Modern Restaurant Management

MARCH 5, 2024

Safety training and creating a culture of safety are both critical for mitigating these risks, helping restaurants establish environments that protect staff and customers, which also goes a long way toward keeping insurance premiums low and protecting the bottom line. Encourage Managers to Lead by Example Safety starts at the top.

Training 419

Training Food Safety Employee Relations Insurance 419

Modern Restaurant Management

DECEMBER 21, 2023

Let us pass on the knowledge and expertise that we have gained in our 100+ years in the insurance business, so you can take a few things off your plate – and gain peace of mind. Restaurant and bar owners can mitigate these risks by hiring qualified professionals for installation, maintenance and cleaning service.

2024 474

2024 Kitchen Safety Cash Management Insurance 474

7 Shifts

JULY 12, 2024

Fixed costs Fixed costs are expenses that remain constant, including rent, insurance, and utilities. If transferring isn’t an option, you can try to reduce other fixed costs like insurance premiums. You can also negotiate service contracts for regular maintenance at a lower cost.

Food Truck 397

Food Truck Customer Service Seasonal Menu Loyalty Program 397

Modern Restaurant Management

JULY 6, 2020

Often the upsell from franchisors and service providers includes seemingly convenient, useful, and “free” extras like employee handbooks, wage and hour policies, and employment forms, but these one-size-fits-all documents are often tailored to federal law and don’t account for changes in California law. So What Can You Do?

Restaurant Law 482

Restaurant Law Document Insurance Hiring 482

7 Shifts

SEPTEMBER 9, 2024

Hiring and retaining staff has always been a challenge for businesses in the food industry. High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. With an average turnover rate of 79.6% Always include the starting wage or salary range in your job postings.

2024 335

2024 Social Media Insurance Leadership 335

Harbor Touch

MARCH 18, 2025

Work Opportunity Tax Credit: Hire Smart Hiring veterans, ex-felons, or folks from empowerment zones? The Work Opportunity Tax Credit (WOTC) gives you up to 40% of their first-year wages, max $2,400 per hire. Example: A diner I know hired two vets, claimed $4,800. Staff pay: salaries, insurance, bonuses.

Point of Sale 138

Point of Sale POS Restaurant Law 2025 138

7 Shifts

AUGUST 18, 2024

This could be a good choice if you find a business that is already established and has a loyal customer base. Choosing Your Concept & Bar Type Defining your concept Your concept is the main idea or theme and includes service style, cuisine, menu, and music. This will give you a good idea of their product and service.

Bar 370

Bar License Email Marketing Customer Service 370

7 Shifts

AUGUST 2, 2024

By tracking metrics like customer retention and employee turnover rate, contribution margin, and menu item profitability, restaurant managers can identify each area’s strengths and what areas need improvement. Table turnover rate The table turnover rate refers to the number of times you have served new customers at the same table.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily.

Training 370

Training Food Safety Customer Experience Insurance 370

Modern Restaurant Management

SEPTEMBER 25, 2020

Gorlie’s initial investment on the Vet Chef’s opening day was $41,200, and that includes the food inventory for their first service. You can go to your customers. Instead of waiting for customers to come to you, a food truck can go wherever there are hungry people, whether that’s a music festival or a corporate lunch.

Food Truck 445

Food Truck Food Food Safety Customer Service 445

Modern Restaurant Management

JULY 27, 2023

Financial insecurity has hit all-time highs in many segments of the workforce, including the restaurant and quick service restaurant (QSR) industries, whose workers tend to be more underserved with less access to affordable banking services. According to a 2021 estimate by the Federal Deposit Insurance Corporation (FDIC), there are 4.5

Cash Management 406

Cash Management Insurance Customer Service Government 406

Goliath Consulting

SEPTEMBER 6, 2022

Take note of how they interact with customers and co-workers. As most Gen-Z are aging out of their parent’s insurance policies, it’s best to highlight those benefits if your business offers them. The post Tips on Hiring and Retaining Young Employees appeared first on. What Gen-Z Wants from a Restaurant Workplace.

Hiring 195

Hiring Communication Training Email Marketing 195

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Your core values are the everyday standards set for your employees, whether they’re serving customers or working together as a team. Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Goliath Consulting

APRIL 28, 2020

Meanwhile, smaller restaurants had to turn to third-party delivery services like Doordash, UberEats, Grubhub to deliver food to their customers. However, the main issue with these third-party services have been their exorbitant fees, often ranging from 25 to 30 percent of sales (4).

Delivery 269

Delivery Food Back of House Franchise 269

Modern Restaurant Management

MARCH 25, 2020

There are flyers and social posts to promote takeout offerings, and signage to instruct customers on food pick-up policies. We believe our Response Kit is making a difference by giving restaurants the tools to make the critical changes in their business practices and reassure their customers as quickly as possible."

Online Ordering 289

Online Ordering Insurance Mobile Ordering Website Management 289

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Health insurance plan opt-in forms. Federal Insurance Contributions Act (FICA) taxes : Employees and employers split paying into Social Security and Medicare. Withhold 6.2% out of pocket.

2021 370

2021 Tip Distribution Restaurant Law Insurance 370

EATER

JANUARY 21, 2021

The apps offer infrastructure to tackle delivery, while simultaneously employing suspect practices like charging exorbitant fees to the restaurants that use the services. As we enter a new year, pushback against delivery apps and predatory practices is growing — in courtrooms, polling booths, and within restaurants and their customer base.

Delivery 335

Delivery Customer Service Food Order Online Ordering 335

Open for Business

AUGUST 10, 2023

Knowing how to hire employees can make or break your restaurant. Whether you’re staffing a new restaurant, looking for seasonal employees , or streamlining your interview process, you always want to know the best way to hire restaurant employees. Knowing where to hire restaurant staff is half the battle.

Hiring 167

Hiring Recruiting Reference Website Management 167

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

7 Shifts

AUGUST 18, 2024

Your restaurant is different so ensure you find your ideal food cost (discussed later) Labor cost : Roughly 30% of revenue including management salaries of 10% Insurance varies by provider and type. Fixed costs include rent, mortgage, salaries, loan payments, license fees, and insurance premiums. Fast casual: 28.9% Casual: 33.2%

License 370

License Equipment POS Food Supply 370

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S. metro area. .

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

EATER

JUNE 26, 2020

While the city of Miami has allowed restaurants to operate their dining rooms at half capacity since May 27, this particular spot is remaining closed for dine-in service until its owners can offer their customers a more “on-brand” dining experience — meaning fun and easygoing — rather than a modified, cautious night out.

Front of House 322

Front of House Back of House Guest Recovery Loyalty Program 322

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. Hiring Referral Compensation. It's a win-win-win. No — not just a paycheck.

Front of House 370

Front of House Back of House Communication Customer Service 370

Modern Restaurant Management

JUNE 24, 2024

For restaurants, which often hire freelancers such as chefs, event planners and marketing professionals, this means meticulously documenting freelance agreements to avoid disputes and costly legal repercussions. FIFA mandates a written contract for freelance services to ensure clarity and mutual understanding. Timely payment.

Restaurant Law 221

Restaurant Law Hiring Audits Website Management 221

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. If it's not measured, it won't be managed. But what should be measured, and how? Inventory turnover ratio.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

EATER

DECEMBER 16, 2021

The day-to-day realities of a gig economy driver for DoorDash and Postmates: 12-hour days, bad tips, customer abuse, and parking tickets . Vianne applied to work as a food delivery worker for Postmates and DoorDash, two relatively recent app-based delivery services. For one thing, the pay was not enough if customers did not tip on top.

Back of House 364

Back of House Delivery Employee Relations Mobile Ordering 364

7 Shifts

MAY 11, 2020

We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. Recommended Reading: How to Market & Talk to Your Customers During COVID-19 Bonus: Celebrate! I'm so sorry, I'm not doing that anymore.’

BOH 368

BOH Food Safety FOH Equipment 368

7 Shifts

MAY 23, 2024

For example, if you notice that some of your customers don't eat the vegetables you serve as a "side dish" for your meals, you can make it optional or an add-on. Solutions can include preparing for possible changes in pricing, staffing, customer trends, and new technology. For a small business, this should be enough.

Point of Sale 221

Point of Sale Food Supply Seasonal Menu Cash Management 221

Modern Restaurant Management

MARCH 11, 2020

Smart Foodservice operates 70 small-format cash and carry stores across California, Washington, Oregon, Idaho, Nevada, Utah and Montana that serve small and mid-sized restaurants and other food business customers with a broad assortment of products. Smart Foodservice had 2019 revenues of approximately $1.1

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

7 Shifts

OCTOBER 31, 2023

It’s frustrating when the customer service rep doesn’t understand the system or tries to shift the blame onto a third party. That’s why 7shifts’ support team is hired in-house from North America. One of the most impressive aspects of 7shifts is the customer service availability.

Customer Service 221

Customer Service Information Pricing Insurance 221