Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Customer Feedback. Product Mix (PMIX).

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. These can be refined once the testing process begins to see what works best for the customer. What Is the Difference Between an Out of the Box Solution and Custom?

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Restaurant Business

OCTOBER 23, 2024

A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. Enhancing Customer Service with AI One of the most visible applications of AI in restaurants is in customer-facing operations.

Customer Experience 306

Customer Experience Operations Back of House Customer Service 306

Modern Restaurant Management

NOVEMBER 30, 2022

The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. In fact, according to link management service Bitly, QR code downloads increased by 750% over an 18-month period starting in 2021.

Hospitality 450

Hospitality Download Website Management Customer Service 450

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue.

Communication 470

Communication Hospitality Customer Service Fast Casual 470

Modern Restaurant Management

JANUARY 10, 2024

The hospitality industry, a vibrant tapestry woven from warm smiles and impeccable service, faces persistent challenges amid small signs of labor market improvement. Robots don't merely augment efficiency; they redefine the hospitality landscape by ensuring operational flexibility and service optimization.

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

FEBRUARY 22, 2022

Last November alone, a record-high one million American hospitality workers quit their jobs. When technology elevates the role of the human worker, there really is no dichotomy between automation and hospitality. When technology elevates the role of the human worker, there really is no dichotomy between automation and hospitality.

2022 487

2022 Hospitality Online Ordering Customer Experience 487

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). With technology at their fingertips, hospitality operators will be able to bridge e-commerce with real commerce.

2022 493

2022 Hospitality Brewery Mobile Ordering 493

Modern Restaurant Management

FEBRUARY 4, 2020

Focused on helping grow the business, Canter found a way to generate millions of additional revenue through the use of third-party delivery services such as Grubhub and DoorDash. The solution streamlines incoming orders from online delivery services by sending them through a single printer and dashboard. He fielded calls at 3 a.m.

Hospitality 576

Hospitality Online Ordering Mobile Ordering Customer Service 576

7 Shifts

NOVEMBER 24, 2024

If you could sum up the word “hospitality” into one sentence, what would it be? Describe a time when you had to handle a long line and impatient customers. Hospitality isn’t an easy industry to work with. If you could sum up the word “hospitality” into one sentence, what would it be?

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Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

APRIL 18, 2025

The hospitality industry has always been about delivering great service—but today, that means more than just good food and friendly staff. It’s about taking friction out of operations—so staff can spend more time focused on hospitality, not paperwork. This isn’t about replacing people with machines.

Airlines 251

Airlines Hospitality Waste Food Order 251

EATER

APRIL 2, 2025

The announcement included nominees for Outstanding Restaurateur, Best New Restaurant, and the regional Best Chef awards, as well as finalists for three new categories: Best New Bar, Outstanding Professional in Beverage Service, and Outstanding Professional in Cocktail Service. Ethical sourcing will also be considered.

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2025 Beverage Leadership Hospitality 332

Modern Restaurant Management

OCTOBER 27, 2020

For years, hospitality businesses including restaruants have faced the challenges of using a paper-reliant process for both domestic and international payments. Here are five ways that the hospitality industry can benefit from an automated back office. Customer Service for Customer Service Masters.

Hospitality 552

Hospitality Customer Service Franchise Franchising 552

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 282

Definition Loyalty Program 2025 Fine Dining 282

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Things like customized tags and cost reporting can create detailed, valuable forecasts.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

MARCH 16, 2021

Operating a 40,000-square-foot San Diego bayfront destination offering four distinct concepts with 1,100 seats is no easy task, but one thing enables the management to focus on hospitality: automation. The Brigantine, Inc., The Brigantine, Inc.,

Hospitality 488

Hospitality Magazine Outdoor Customer Experience 488

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities. Many restaurants have set themselves apart by offering exceptional personalized service.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. Unfortunately, people are becoming less civil in everyday encounters.

Airlines 508

Airlines Customer Service Hospitality Customer Experience 508

Goliath Consulting

NOVEMBER 6, 2024

Using artificial intelligence (AI) to respond to customer reviews has become a valuable tool for restaurants and bars to streamline operations and enhance guest engagement. For example, suppose a customer praises a signature cocktail or mentions a server by name.

Email Marketing 221

Email Marketing Customer Service Customer Experience Bar 221

Modern Restaurant Management

APRIL 26, 2021

While we remain in the grey area, the state of the restaurant and hospitality industry is particularly unknown. Is the hospitality industry growing? For example, the use of food delivery services skyrocketed during the pandemic and I do not expect that to change. What will things look like moving forward?

Hospitality 474

Hospitality Presentation Outdoor Travel 474

Modern Restaurant Management

APRIL 9, 2025

First, consumers are demanding more convenience and customization, pushing brands to rethink their menus and service models. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

JUNE 2, 2020

The consistent execution of every safe service process and procedure will be imperative to survive and thrive in the years to come. The same goes for the standard of service. So, with so many restaurants offering great food and service, what was the differentiator? In a word- hospitality. Safety is Priority #1.

Training 545

Training Kitchen Safety Food Safety Website Management 545

EATER

DECEMBER 3, 2024

Carnitas Ramirez in Alphabet City received an award from Eater NY for Best Counter-Service Spot. The uniting factor is the quality of the food, drink, and service, as well as the way these places contribute to the fabric of their communities. Resurrected restaurants. Top-notch taquerias.

2024 328

2024 Food Truck Social Media Customer Experience 328

Goliath Consulting

APRIL 22, 2025

The restaurant experience isnt just about great service and ambianceits deeply tied to ingredient sourcing and food costs. Increased costs may lead some to reduce hours, scale back staffing, or make other cuts in order to stay afloatdecisions that can impact both staff and customer experience. With new U.S.

Seasonal Menu 339

Seasonal Menu Beverage Sourcing Pricing 339

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. There will always be a customer on the receiving end of that waste of time. On the other end of that spectrum, 91% of customers who are unhappy with your service will not do business with you again.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. Technology continues to transform restaurant operations.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

NOVEMBER 10, 2021

This is naturally having a knock-on effect on the hospitality industry. This shift in behaviour is welcome news for the hospitality sector and presents a unique opportunity for anyone considering launching their own business. Flexcations are where people opt to mix work and play. It’s a Good Time Financially.

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Hospitality Tourism Sustainability Travel 444

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

Technology 558

Technology Front of House Back of House Online Ordering 558

Modern Restaurant Management

DECEMBER 31, 2024

Alto-Shaam's team recommend that restaurant staff, including chefs, waitresses, waiters, and hosts, share this knowledge with customers to further feed their excitement and encourage social media promotion of their experiences. This follows a new love of customization, indulgence, and comfort in the US.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

APRIL 24, 2025

The Untapped Power of Music In an era of fierce competition in the restaurant and hospitality sectors, curating an unparalleled guest experience isn’t just beneficial, it’s essential for turning reserved seats into lasting memories. It greets guests, sets the rhythm of service and quietly guides spending.

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License Fine Dining Customer Experience Dine-in 251

Modern Restaurant Management

FEBRUARY 14, 2025

Merchants who provide these options can differentiate themselves with a “green profile”, such as incorporating eco-friendly packaging and transport methods to attract and retain customers. Verticalized, Personalized Payments Catering to diverse customer preferences is critical in today’s market.

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2025 Sustainability Transportation Travel 275

EATER

FEBRUARY 27, 2025

All of them promise a seamless experience to the fast-food customer. How apps became the modern-day loyalty program The mobile app trend in fast food kicked off in earnest in 2009, when Starbucks introduced the first ever mobile app to allow customers to pay for coffee with their phones. He wants the path of least resistance.

Mobile Ordering 230

Mobile Ordering Loyalty Program Food Food Order 230

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers. Prepare for Aggressive Customers.

Cash Management 493

Cash Management Customer Service Food Safety Restaurant Law 493

Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. While some point to the labor crunch as a short-term issue, this is likely wishful thinking.

Guest Recovery 508

Guest Recovery Recruiting Front of House Customer Service 508

Modern Restaurant Management

APRIL 29, 2025

And with features like waitlist auto removal, hosts no longer have to manually track down unresponsive parties, freeing them up to focus on hospitality.” Restaurants can also generate custom booking links, allowing diners to make a reservation or join the waitlist directly from their preferred social media platforms.

Operations 221

Operations Front of House Seating Reservations 221

EATER

OCTOBER 21, 2024

This ideally reinforces the connection in the customer’s brain between their everyday choices and the resulting impacts on the environment: “You’ve saved so many gallons of water, you’ve saved so many square meters of land and emissions and energy,” as Goldman says. Congratulations. without interruptions. So he took action.

Sustainability 329

Sustainability Sourcing Consumer Goods Seasonal Menu 329