Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. This enables you to provide the modern eCommerce/omnichannel customer experience today’s consumers crave.

Customer Experience 508

Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

MAY 21, 2024

Rethinking Beverages The typical drink upsell—soft drinks and coffee or tea—has decreased over the past few years as customers increasingly eat restaurant food at home. Delivery users are less price-sensitive than customers using other sales channels. For restaurants with liquor licenses, catering to millennials is key.

Beverage 493

Beverage Fast Casual Seasonal Menu Customer Experience 493

The Rail

OCTOBER 30, 2024

By Indiana Lee, Contributor The rise of food delivery services has driven the restaurant industry into a new frontier. While many restaurant owners eagerly embrace this trend, it’s crucial not to overlook the additional expenses of implementing a delivery service.

Delivery 130

Delivery Food License Customer Service 130

Modern Restaurant Management

MARCH 5, 2020

Restaurants currently face a double barreled challenge in the form of increasing cyberattacks targeting businesses of all sizes across the United States and newly enacted state data security statutes that can create significant legal exposure for restaurants that service hundreds or thousands of customers on a daily basis.

Restaurant Law 596

Restaurant Law Small Business Customer Service Information 596

Modern Restaurant Management

JANUARY 2, 2024

With products now cleared for consumer sale in both the United States and Singapore, the cultivated meat industry is moving from proof of concept and early-stage R&D to a focus on demonstrating scalability, sustainable unit economics, and consumer and customer demand.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

APRIL 27, 2020

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services. It may also reduce the restaurant’s employees exposure to the virus through customer contact.

Delivery 383

Delivery Hiring Transportation Food Safety 383

Modern Restaurant Management

JULY 17, 2024

In the fast-paced world of fast food, integrating Artificial Intelligence (AI) has been a topic of heated discussion, especially with giant brands adopting (…or, ahem, dropping) this new technology to enhance customer experience and operational efficiency.

Customer Experience 470

Customer Experience Customer Service Loyalty Program Food Order 470

7 Shifts

JULY 16, 2021

Obtain Permits and Licenses. Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Once you've validated your idea, you can dive into the nitty-gritty: Obtain Permits and Licenses. Table of Contents.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. With this time freed up (and their minds at ease), they can invest more deeply in customer service and staff training. Restaurants face a multifaceted compliance situation.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

JUNE 30, 2022

Within the F&B sector, the pandemic has spurred the rise in online deliveries, prompting restaurants to upgrade their legacy systems, as a means of meeting customer demands. This component of the software helps in delivering to the end customer in the best possible manner depending on the preferences of the end customer and the shipper.

Delivery 419

Delivery Food Online Ordering Food Order 419

Modern Restaurant Management

DECEMBER 23, 2021

There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages. Failure to follow the appropriate laws and regulations for your business could result in fines, jail, license revocation and/or bad publicity. Don’t Be Afraid to Refuse Service.

Insurance 531

Insurance Restaurant Law Point of Sale Training 531

Modern Restaurant Management

DECEMBER 14, 2020

Food delivery can be done either through the restaurant itself or through unrelated third-party online food delivery services. Restaurants without pre-pandemic infrastructure for deliveries are now increasingly relying on regional or national online or app-based food delivery services. Opt-Out Provisions.

Restaurant Law 518

Restaurant Law Presentation Audits Coupons 518

7 Shifts

AUGUST 18, 2024

Fixed costs include rent, mortgage, salaries, loan payments, license fees, and insurance premiums. Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits. Fast casual: 28.9% Casual: 33.2% Pizza: 31.3%

License 370

License Equipment POS Food Supply 370

Modern Restaurant Management

FEBRUARY 17, 2021

. “We create an opportunity and a solution for third-party restaurants and hospitality partners to use their existing, underutilized kitchens and labor to generate new revenues by licensing and executing our virtual concepts,” explained founder and CEO Bill Stavrou. What response do you get from customers?

Consumer Goods 474

Consumer Goods Delivery License Hospitality 474

Modern Restaurant Management

OCTOBER 4, 2024

Know Everything about Your Potential Location You want to be in a high-traffic area and the business should have a great ingress and egress for customers. If you are not purchasing land, check the rent and lease agreements, and local regulations (such as zoning laws, permits, and licenses required).

Restaurant Law 419

Restaurant Law Customer Service Training Customer Experience 419

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

7 Shifts

JULY 12, 2024

You can also negotiate service contracts for regular maintenance at a lower cost. Full-service restaurants Full-service restaurants offer a complete dining experience with table service. Customers sit down, order from a menu, and are served by waitstaff.

Food Truck 397

Food Truck Customer Service Seasonal Menu Loyalty Program 397

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to create engaging social media content to stay connected with customers.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

7 Shifts

JUNE 23, 2020

The first option is to use a third-party delivery app like UberEats and Doordash, and while they’re great options to increase your restaurant’s reach, they are known to charge a large percentage of the total bill—often upwards of 20-30% in order to use their services. You will be in contact with the customer directly. No added fees.

FOH 370

FOH Delivery Insurance Back of House 370

Modern Restaurant Management

APRIL 22, 2020

Restaurants have always been a highly valued segment of our customer base. Being a fully licensed retailer, distributor and importer allows Benchmark to buy wine from virtually all sources throughout the country. With all of these segments of the supply chain, we consider which wines do they offer that match our customer’s needs?

Retail 411

Retail Seating Customer Service Supplies 411

Modern Restaurant Management

SEPTEMBER 25, 2020

Gorlie’s initial investment on the Vet Chef’s opening day was $41,200, and that includes the food inventory for their first service. You can go to your customers. Instead of waiting for customers to come to you, a food truck can go wherever there are hungry people, whether that’s a music festival or a corporate lunch.

Food Truck 445

Food Truck Food Food Safety Point of Sale 445

Modern Restaurant Management

MARCH 9, 2023

There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages. Failure to follow the appropriate laws and regulations for your business could result in fines, jail, license revocation and/or bad publicity. Closely monitor alcohol service.

Bar 450

Bar Insurance Restaurant Law Point of Sale 450

7 Shifts

OCTOBER 21, 2021

Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. These restaurants take orders through online apps and use 'ghost kitchens' or virtual kitchens that offer virtual menus to take-out customers. What is a restaurant concept? Fast Food Chains.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

7 Shifts

JULY 1, 2024

Since your main focus would be selling alcohol to your customers, you need to take a few extra steps. However, note that bar profit margins vary due to various factors like tax rates, licensing laws, customer demographics, and the cost of living in your area.

Bar 221

Bar License Food Supply Restaurant Law 221

Modern Restaurant Management

SEPTEMBER 6, 2022

There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages. Failure to follow the appropriate laws and regulations for your business could result in fines, jail, license revocation and/or bad publicity. Don’t Be Afraid to Refuse Service.

Bar 450

Bar Insurance Restaurant Law Point of Sale 450

Modern Restaurant Management

SEPTEMBER 3, 2020

The normalcy of customers coming in the doors for a night of dining or even a casual lunch feels like a vision of the distant past. No matter how expensive or time-consuming it may seem to take precautions now, losing the trust of your customer base in the long-term is far costlier.

Fine Dining 502

Fine Dining Restaurant Law Food Truck Outdoor 502

The Rail

MARCH 14, 2025

You are not only a more trustworthy option for the customer, as your chefs will be using traditional Italian ingredients and methods, but you are also transporting your customers to Italy itself. Provide training on company policies, procedures and customer service standards.

Restaurant Law 130

Restaurant Law Hiring Customer Experience License 130

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

MARCH 11, 2020

Smart Foodservice operates 70 small-format cash and carry stores across California, Washington, Oregon, Idaho, Nevada, Utah and Montana that serve small and mid-sized restaurants and other food business customers with a broad assortment of products. Smart Foodservice had 2019 revenues of approximately $1.1

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

JULY 20, 2023

As such, brands must consider how they roll AI out to their customers and prospects. The findings revealed mixed customer sentiment toward AI usage in drive-thrus. Not surprisingly, what one customer considers convenience makes another feel uncomfortable. Intouch Insight recently surveyed 1,100-plus U.S. Our study backs that up.

Mobile Ordering 322

Mobile Ordering Customer Service Technology Customer Experience 322

Modern Restaurant Management

JULY 30, 2020

With how quickly contractors are booking up – knowing that many businesses are seeking out services to better utilize their outdoor spaces – this should be the first step in the transition process. These signs will need to be both inside the restaurant to direct customers as well as in the parking lot to direct drivers.

Outdoor 526

Outdoor Audits Dine-in Seating 526

Culinary Cues

JULY 23, 2023

Most restaurant owners, managers, family members of cooks, friends of cooks and chefs, those in other professions, service staff, and restaurant patrons, don’t get it. To the owner/operator there are two things that define success: customer satisfaction and profit. Most people don’t get it.

Guest Recovery 419

Guest Recovery Seasonal Menu Presentation Customer Experience 419

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to create engaging social media content to stay connected with customers.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

7 Shifts

MAY 1, 2020

This is where you can get involved—by offering versions of your classic dishes to customers to heat and prepare at their leisure. . Some restaurants are leveraging their relationship with distributors to set-up pop-up grocery stores in their dining areas while customers wait for food orders—or to pick up some essential goods.

FOH 364

FOH Online Ordering Delivery Food Order 364

Modern Restaurant Management

OCTOBER 3, 2024

Soundtrack Your Brand , a global music streaming service for businesses, commissioned an independent research firm to survey 150 brand leaders in the restaurant, hospitality and retail industries on the challenges and opportunities in music branding experiences.

License 221

License Retail Customer Experience Customer Service 221

Restaurant Clicks

FEBRUARY 12, 2020

There are various licenses and permits needed to open a new restaurant legally. Before you can open a new restaurant, you’ll need to apply for and receive an assortment of state licenses and local permits. . Restaurant licensing differs state by state , so the process for getting restaurant licenses isn’t always the same.

License 79

License Food Truck Certification Restaurant Law 79

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

FOH 307

FOH Food Safety BOH Customer Service 307