Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

7 Shifts

MAY 23, 2024

Every manager aims for maximum operational efficiency in their restaurants, but achieving this isn't easy, with the industry's success rate recorded at only 20%. This is where developing a comprehensive restaurant operations plan comes in. This is why 62% of managers feel burnt out , especially on days leading to peak seasons.

Operations 221

Operations Kitchen Safety Food Safety Restaurant Law 221

Modern Restaurant Management

NOVEMBER 4, 2022

And now, as the pandemic subsides, and customers return to restaurants in growing numbers, owners and managers are dealing with another crisis: being short staffed. But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Your customers do not want to hear it.

Customer Service 189

Customer Service Website Management Back of House Social Media 189

7 Shifts

FEBRUARY 8, 2024

ChowNow ChowNow is a customized online ordering app for restaurants. When you sign up for either the monthly or annual plan, the ChowNow team will build an iPhone app tailored specifically to your business and made available via the iTunes App Store, free for your customers to download and enjoy. Apple | Android 4.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

ChowNow ChowNow is a customized online ordering app for restaurants. When you sign up for either the monthly or annual plan, the ChowNow team will build an iPhone app tailored specifically to your business and made available via the iTunes App Store, free for your customers to download and enjoy. Apple | Android 4.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

SEPTEMBER 16, 2024

As the QSR industry becomes increasingly crowded, understanding operations from the inside out is more crucial than ever. As competition intensifies, companies must innovate and streamline operations to stay ahead. Here are my top tips on driving streamlined operations that generate results.

Leadership 180

Leadership Operations Loyalty Program Guest Recovery 180

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. Advanced networking solutions have emerged as a critical player in this revolution, offering the potential to enhance restaurant operations dramatically.

Operations 189

Operations Front of House Customer Service Customer Experience 189

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner.

Customer Service 110

Customer Service Front of House Communication Kitchen Safety 110

Modern Restaurant Management

OCTOBER 1, 2024

Bar and restaurant operators often face tough dilemmas, ranging from the daily question, “Should we be mixing more drinks or turning more tables?” With today’s technology, bar and lounge operators can have the best of both worlds. This question often stymies operators eager to increase revenues.

Bar 179

Bar Operations Back of House Front of House 179

7 Shifts

MAY 31, 2021

That's why restaurateurs rely on restaurant operations. With clearly defined and enforced restaurant operations, restaurants achieve maximum efficiency and profitability. But the term itself is broad enough to impose a simple yet essential question: what exactly is the concept of restaurant operations? Areas of Operation.

Operations 363

Operations Inventory Hiring Customer Service 363

Restaurant Business

OCTOBER 23, 2024

A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management. Enhancing Customer Service with AI One of the most visible applications of AI in restaurants is in customer-facing operations.

Customer Experience 122

Customer Experience Operations Back of House Customer Service 122

Modern Restaurant Management

SEPTEMBER 5, 2024

The appeal of quick service restaurants (QSRs) lies in the name – quick. With 59 percent of customers valuing an "outstanding" experience over product quality and price, QSRs’ success lies in rapid service. Lapses in these areas risk a negative impact on both brand reputation and customer satisfaction.

Operations 88

Operations Food Safety Audits Customer Service 88

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. Self-Service Tech.

Customer Service 228

Customer Service 2020 Social Media Mobile Ordering 228

Restaurant Business

NOVEMBER 28, 2022

Restaurants have long depended on operational processes running like a well-oiled machine to keep service seamless for customers. Quality customer service Operational delays can undercut customer satisfaction on multiple levels. initialized)window[t].process&&window[t].process();else

Customer Service 98

Customer Service Tip Distribution Hiring Customer Experience 98

Qu

FEBRUARY 16, 2024

Restaurant operations can only thrive when coupled with fast and effective customer support. Ultimately, time spent troubleshooting is time lost providing top-notch service to your guests, frustrated staff, and, most importantly, lost revenue. A Personalized Approach to Customer Support Qu is not just a service provider.

Customer Service 52

Customer Service POS 2023 Customer Experience 52

Culinary Cues

NOVEMBER 17, 2024

Every other aspect of the restaurant operation will, or at least should, stem from the proper design of the menu and its components. In this situation it is easy for potential customers to anticipate what the food will be like simply by the look of the building, name on the marquis, or thrust of the concept.

Presentation 278

Presentation Point of Sale Customer Service Menu 278

Rocket Fuel

NOVEMBER 19, 2024

Nationwide economic shifts following the pandemic have made it necessary for restaurant owners and operators to find new ways to increase profits, add efficiency, lower costs and stay competitive. Back-of-House (BOH) Systems: BOH platforms offer streamlined inventory management, staff coordination and kitchen operations tracking.

Operations 52

Operations BOH Franchise Franchising 52

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Elevating customer experiences. IoT is also improving the overall customer experience. Optimize operational efficiencies. Did you know that U.S.

Food Safety 201

Food Safety Operations Management Management 201

Chowly

JULY 11, 2024

However, for restaurant operators, another equally important metric is emerging: Return on Time (ROT). This concept highlights the value of time as a finite and precious resource, especially in the hospitality industry where operators are often overwhelmed by various demands.

Operations 105

Operations BOH Customer Service Customer Experience 105

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

AUGUST 1, 2024

What should restaurant operators understand about RFID? Restaurant operators should understand that RFID can help solve various challenges prevalent in the Quick Service Restaurant (QSR) industry, such as inventory mismanagement and food waste. What are the costs associated with implementing RFID into restaurants?

Operations 128

Operations Food Supply Waste Food Safety 128

7 Shifts

OCTOBER 1, 2024

They must also focus on creating memorable experiences for customers at every touchpoint. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. Food quality Food quality plays a big role in your customer’s experience.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

ChowNow

JULY 17, 2024

An operations plan is a crucial component of your restaurant’s business plan. A well-crafted operations plan not only ensures consistency and quality but also helps you manage resources effectively and achieve long-term success. These objectives should be considered as you build out each component of your operations plan.

Operations 78

Operations Kitchen Safety Front of House Food Safety 78

Goliath Consulting

OCTOBER 16, 2024

Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. When integrated with other systems, it allows for easy syncing with online orders and real-time inventory management, making operations smoother and more organized.

Operations 78

Operations Loyalty Program Front of House Online Ordering 78

Modern Restaurant Management

NOVEMBER 30, 2023

By investing in a data-driven POS platform, restaurant operators can address labor challenges, fine-tune their stock management, design promotions based on current trends, reduce human error and more. And better customer service also translates to tangible savings.

POS 129

POS Operations Loyalty Program Seasonal Menu 129

Modern Restaurant Management

JULY 26, 2022

Inflation, supply chain disruptions, and an unforgiving labor market have created a perfect storm for restaurant owners and operators. As costs rise and pressures pile up, the time is now to perform a complete audit of the true costs of human resources operations. The mounting headwinds are unrelenting.

Audits 203

Audits Operations 2006 Hiring 203

7 Shifts

APRIL 25, 2022

Restaurant business intelligence , or BI, “leverages software and services to transform data into actionable insights that inform an organization's strategic and tactical business decisions.” BI points out the big swings restaurants can make to improve their operations and profitability.

Operations 370

Operations Point of Sale Inventory Restaurant Law 370

Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. While customer data was not exposed, the company’s operations, including corporate email and point of sale systems, were affected. Prioritize vulnerabilities that matter and patch operating system and application software frequently. What Is Ransomware?

Operations 240

Operations Point of Sale POS Small Business 240

SpotOn

JUNE 17, 2024

Operators plan to increase direct online ordering capabilities in 2024 to take control of takeout profits Tech plays a vital role in increasing earning potential for staff, promoting retention Kiosks provide faster service, resulting in more transactions and higher check averages SAN FRANCISCO, Calif.,

Technology 111

Technology Operations Point of Sale Loyalty Program 111

Modern Restaurant Management

FEBRUARY 8, 2024

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A regular commercial cleaning service might be all that is needed if you have a small restaurant with less foot traffic, small walls, and shorter ceilings.

Specials 196

Specials Operations Hiring Front of House 196

Get Beyond

SEPTEMBER 29, 2023

And there’s one crucial way we support our clients on their path to success: our Louisville Service Center. In the competitive world of merchant processing, we stand out by providing our clients tailored service, ongoing support, and the security of a partner who has as much stake in their business as they do. Glad I went with them!”

Customer Service 40

Customer Service Point of Sale Small Business Training 40

Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. This enables you to provide the modern eCommerce/omnichannel customer experience today’s consumers crave.

Customer Experience 203

Customer Experience Operations Loyalty Program Front of House 203

Tableo

JULY 25, 2023

In this post, we’ll look at five crucial tactics that might help in giving your restaurant customers a memorable dining experience. So, let’s dive in and discover how you can take your restaurant’s customer service to the next level! New to Tableo?

Customer Service 75

Customer Service Customer Experience Mobile Ordering Online Ordering 75

Modern Restaurant Management

SEPTEMBER 28, 2020

Whether that be via restaurant operations, menu improvements, or services, there are quite a few criteria that restaurant owners constantly juggle to create the perfect balance. There are many challenges to running a restaurant, and during day-to-day operations, it can be easy to lose sight of the overall vision.

Operations 221

Operations Website Management Social Media Customer Service 221

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Kitchen operations. Employees can better understand their tasks and responsibilities with structured restaurant operations.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

The Restaurant Group

SEPTEMBER 23, 2023

Establishing detailed restaurant operations manuals is a critical step to opening a food business. When standards are institutionalized, it is easier to maintain consistency in output and service. A restaurant operations manual is the written foundation of the business. What Is a Restaurant Manual?

Operations 78

Operations Kitchen Safety Food Safety Customer Service 78

7 Shifts

AUGUST 18, 2024

This could be a good choice if you find a business that is already established and has a loyal customer base. Choosing Your Concept & Bar Type Defining your concept Your concept is the main idea or theme and includes service style, cuisine, menu, and music. This will give you a good idea of their product and service.

Bar 370

Bar License Email Marketing Customer Service 370