Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. Look for an expansion of physical and digital accommodations to support delivery service (like more parking spaces and pickup lockers). Retail Is Remodeling and Partnering.

Food Truck 216

Food Truck Retail Mobile Ordering Food Safety 216

7 Shifts

FEBRUARY 14, 2022

Predictive Scheduling — also known as fair scheduling, secure scheduling, predictable scheduling, or restrictive scheduling — is legislation designed to protect shift workers in the hospitality and retail sectors by mandating scheduling practices. Formula Retail Employee Right Ordinance (2014). Policy (Year). Who it impacts.

Restaurant Law 370

Restaurant Law 2017 Retail Franchising 370

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. They believe they can do whatever they want to whomever they want.

Airlines 204

Airlines Customer Service Hospitality Tourism 204

Modern Restaurant Management

DECEMBER 26, 2024

With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. The consequences of data breaches for restaurants are far-reaching, from compromised employee and customer personal data to ransomware attacks, operational downtime, and even lawsuits.

2025 223

2025 Point of Sale Food Supply 2024 223

Modern Restaurant Management

FEBRUARY 17, 2020

But with the rise of services like DoorDash, GrubHub and Caviar, good food — some of it from Michelin-starred chefs — is only a click away. Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand.

Customer Experience 198

Customer Experience Front of House Back of House Consumer Goods 198

7 Shifts

JUNE 20, 2022

We chatted with some of those most experienced in the ghost kitchen game to find out some myths, best practices, and tips for success in this food service style. Commissary kitchens are large, professional kitchen where food is prepared for sale in a retail setting. Stay present with customers. Table of Contents.

Front of House 435

Front of House Food Truck Back of House Social Media 435

Culinary Cues

DECEMBER 17, 2020

There are short-term band aid solutions such as takeout, delivery, or even conversion into retail markets where wine inventories and local necessities take over space once occupied by diners, but they are not a replacement for a steady turn of tables. These restaurants rely on linen companies for this service as they rent all of the above.

Uniforms 471

Uniforms Cash Management Brewery Consumer Goods 471

Culinary Cues

AUGUST 21, 2023

Food was only surpassed by the breadth of wine lists and depth of distilled beverages, high priced art on the walls, enormously expensive glassware, Italian bone china plates, and custom sterling flatware. The dining experience was relegated to food in a to-go bag with little interest in presentation, quality assurance, or service.

Back of House 394

Back of House Food Supply Government Dine-in 394

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. But that was the 90s.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Automated technology can help businesses cut costs and give customers the experiences they want.

Mobile Ordering 194

Mobile Ordering Front of House Customer Service FOH 194

Modern Restaurant Management

JULY 28, 2021

Restaurants have traditionally addressed wage increases in two ways: by passing the cost on to the customer with increased menu prices; or by reducing cost and cutting operational hours and workforce. In the past, both options have resulted in dissatisfaction for employees and customers. Revisiting the operating model.

Mobile Ordering 198

Mobile Ordering Online Ordering Customer Experience Retail 198

Modern Restaurant Management

DECEMBER 14, 2020

Food delivery can be done either through the restaurant itself or through unrelated third-party online food delivery services. Restaurants without pre-pandemic infrastructure for deliveries are now increasingly relying on regional or national online or app-based food delivery services. Opt-Out Provisions.

Restaurant Law 208

Restaurant Law Presentation Audits Coupons 208

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. But more demanding, less patient customers, combined with a mass exodus of restaurant workers, are leaving those employees who choose to remain in the industry strained to the limit. Employee Burnout Is Real.

Customer Service 219

Customer Service Retail Food Safety Mobile Ordering 219

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. For some customers, digital touchpoints may be the only ones they have with your brand. Prioritize Digital Experiences.

Loyalty Program 204

Loyalty Program Mobile Ordering Customer Experience Online Ordering 204

Modern Restaurant Management

DECEMBER 30, 2020

Digital transformation accelerates forward as restaurants go virtual : Across both on- and off-premise experiences, technology played an integral role in powering safe options for customers. The question for retailers in the food industry, though, is whether those trends are permanent or passing due to the pandemic.

2020 211

2020 Merchandise Retail Point of Sale 211

Culinary Cues

DECEMBER 30, 2019

Even the most loyal guest will start to drift away if they can’t depend on the service, the product, or the hours of operation. Even when the owner is present – he or she must depend on the consistent interactions between customers and the restaurant’s employees. Engage them and they will become your ambassadors.

Cash Management 269

Cash Management Point of Sale Leadership Website Management 269

Modern Restaurant Management

JULY 28, 2020

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. Digital engagements with customers are going to remain the norm long after the COVID-19 pandemic.

Customer Experience 222

Customer Experience Online Ordering Mobile Ordering Customer Service 222

Modern Restaurant Management

AUGUST 4, 2020

But with millions of service employees having been let go during lengthy spring shutdowns and a number of eateries not stable enough for a return to staffing normalcy, they can use kiosks to stand in as stable members of the staff that come at a fixed cost – a cost they’ve largely already paid.

Cash Management 199

Cash Management 2003 Mobile Ordering Customer Service 199

Modern Restaurant Management

DECEMBER 21, 2021

Similar to the one the retail industry experienced more than 10 years ago, we will see real investment in transforming the restaurant industry using technology. Hybrid Service Models Will Become the Norm. Breakfast service has long been considered an expensive yet less profitable service, when compared to lunch or dinner.

2022 197

2022 Hospitality Brewery Mobile Ordering 197

7 Shifts

AUGUST 20, 2020

Because of COVID-19 restrictions on on-premise dining, customers are turning to takeout and delivery like never before. Technology is changing the way that customers order from restaurants on- and off-premise. You can also stop running out of inventory and having to run to the grocery store to buy ingredients at retail price.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

JULY 2, 2020

Those slow adopters had to act quickly to build out or expand capabilities to meet customer demand. Existing risks were exacerbated, and new ones became more prevalent due to the need for rapid and often rushed deployment of digital technologies to meet customer demand. Deploy and Secure Expanded Restaurant Services.

Customer Service 239

Customer Service Customer Experience Technology Dine-in 239

Modern Restaurant Management

OCTOBER 9, 2020

By the end of the month, nationwide retail walk-ins were at a paltry 27.1 As word of the virus spread in early March, the precipitous drops in retail traffic started before any stay-at-home orders were issued. Once you have put those safety measures in place, make sure to let your customers know. Know Your Top Customers.

Online Ordering 190

Online Ordering Email Marketing Social Media Retail 190

Modern Restaurant Management

FEBRUARY 25, 2021

More than 90 percent of restaurants have made, or plan to make, investments in kitchen automation technology, according to a report from Square that looks at the future of restaurants and retail. “Restaurants are embracing new channels for customers to interact with their business, effectively meeting them wherever they are. .”

Social Media 158

Social Media Retail Website Management Online Ordering 158

Modern Restaurant Management

JUNE 28, 2023

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. When did tech tipping “tip the scales” into aggravating customers?

Customer Service 180

Customer Service Mobile Ordering 2023 Customer Experience 180

Modern Restaurant Management

MARCH 31, 2020

Cybersecurity for restaurants is more important than ever because IT is an increasingly important part of both the restaurant sector and of retail more generally. Leading restaurants are teaming up with tech brands in order to offer their customers a better service, but many remain unaware of retail’s unique security challenges.

Website Management 203

Website Management Retail Small Business Online Ordering 203

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste.

Technology 197

Technology Operations Food Safety Kitchen Safety 197

Modern Restaurant Management

MARCH 16, 2023

And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. Music can help restaurants strengthen relationships with their customers and build loyalty. Today, customers anticipate more than just delicious, high-quality food.

License 190

License Loyalty Program Customer Experience Customer Service 190

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 196

2021 Coupons Loyalty Program Fast Casual 196

Modern Restaurant Management

OCTOBER 6, 2020

In 2019 it was widely reported that Americans were making less and less meals at home, and with that we saw the rise of grocery stores and retailers across the country begin to offer dine-in experiences to attract customers. In fact, restaurants have become one of the most successful ways for retailers to stand apart.

Mobile Ordering 198

Mobile Ordering Customer Service Food Safety Small Business 198

Modern Restaurant Management

NOVEMBER 8, 2022

Your restaurant is open and customers are back. Workers’ compensation data shows an uptick in the number of new employees injured on the job, especially in the hospitality and food service industries. While retail workers comprise nine percent of the U.S. New Employees Have More On-the-Job Injuries.

Management 202

Management Management Food Safety Hiring 202

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. The buying journey is how a customer makes the decision to eat at YOUR restaurant instead of someone else’s.

Mobile Ordering 216

Mobile Ordering Front of House Customer Service Customer Experience 216

Modern Restaurant Management

APRIL 21, 2021

This means that the current reduced rate of 5 percent on goods and services will continue until 30 September 2021, followed by a ‘managed transition’ which will see a VAT rate of 12.5 This is certainly something we’ve seen in the restaurant sector, with many businesses now offering takeaway services and even meal kits.

Franchising 198

Franchising Franchise Government Retail 198

Modern Restaurant Management

JUNE 23, 2022

Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied. Digitizing task checklists has enabled restaurant employees to spend less time on manual, “pen-and-paper” task-tracking, and more time focusing on customers.

Food 190

Food Food Safety Front of House Fast Casual 190

7 Shifts

AUGUST 26, 2021

The Restaurant Growth Podcast by 7shifts brings together restaurant leaders from all corners of our industry: full-service, quick-service, tech, and everyone who helps push hospitality forward. Restaurant & Retail Revel(ations). It is Secret Sauce's mission to find more customers and turn them into repeat business.

Coaching 195

Coaching Website Management Email Marketing Retail 195

Modern Restaurant Management

FEBRUARY 9, 2021

The National Retail Federation estimates that 41 percent of consumers will celebrate Valentine’s day with a special dinner or celebration at home. Restaurant websites should have a clean, uncluttered feel and customers should easily be able to navigate between pages. Leverage CRM Tools That Will Make Your Customers Swoon.

Marketing 221

Marketing Email Marketing Website Management Social Media 221

Modern Restaurant Management

APRIL 2, 2020

Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation. ” NCR wants to help its restaurant customers during this difficult time. restaurants.

Employee Relations 206

Employee Relations Healthcare Online Ordering Customer Service 206

Modern Restaurant Management

APRIL 9, 2021

In businesses with high turnover – think, food or retail – managers spend a good portion of their time on hiring. Food and retail hiring in particular move extremely quickly and the market is competitive. Average turnover rate for restaurant and retail is 130 percent, though I’ve seen it as high as 220 percent.

Hiring 190

Hiring Management Management Retail 190