article thumbnail

‘Marketing Doesn’t Stop at Getting Customers in the Door’

Modern Restaurant Management

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. ” Multiple elements impact whether a potential customer actually follows through with a visit and if satisfied guests will return.

Marketing 471
article thumbnail

2025 Cybersecurity Outlook for Restaurants 

Modern Restaurant Management

With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. The consequences of data breaches for restaurants are far-reaching, from compromised employee and customer personal data to ransomware attacks, operational downtime, and even lawsuits.

2025 558
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Blurring the Lines Between QSR and Retail

Modern Restaurant Management

You can also walk into a trendy clothing retailer and find t-shirts from QSRs with both vintage and current logos. Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. In fact, effortless navigation was critical for survival during the time of no-contact service.

Retail 474
article thumbnail

Beyond the Scoop Shop: A Blueprint for Scaling Artisan Food Businesses

Modern Restaurant Management

The Turning Point: Expanding into CPG Scaling an artisan food business isn’t just about making more product—it’s about ensuring that growth doesn’t dilute quality, customer experience, or operational efficiency. Increased interest from wholesale buyers or retailers requesting larger orders.

Food 322
article thumbnail

Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

Modern Restaurant Management

Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. – Pooja S. The pandemic made speed, accuracy, and seamless ordering non-negotiable.

article thumbnail

Understanding the Lifecycle of a Seasonal Hire

Modern Restaurant Management

Hiring and Recruitment: Making a Strong First Impression As the competition for skilled food service employees remains fierce, restaurants should be boosting their employee engagement strategies well in advance of their busy season. The introduction of seasonal hires can also provide flexibility for full-time staff.

Hiring 437
article thumbnail

Embracing the Future: Key Trends Shaping the Restaurant, Bar, and Hospitality Industry in 2025

Modern Restaurant Management

Restaurants and bars are leaning into automation to address staffing shortages, enhance operational efficiency, and meet rising customer expectations for speed and consistency. Innovative service models, such as pop-up bars with unique themes or hyper-localized menus, will keep customers coming back.

2025 346